360 downgrade
 

So in a moment of madness I believed the 360 was an upgrade to my V6. Not looking to start yet another debate on this but I miss the series link functionality.

I am assuming this is a no but has anyone successfully managed to get Virgin to ‘downgrade’ back to the TiVo software? I cannot see any technical reason why it cannot be done - worst case ship a v6 with TiVo software and remove the 360 option on my account? I’d happily pay to be honest, despite the fact there is no official virgin comms saying there are huge differences.

Funny thing is when I asked this on chat earlier the support person told me there must be a fault as 360 is an upgrade in every way!!

---------- Post added at 13:21 ---------- Previous post was at 12:32 ----------

Update - have escalated in support and they are looking into it - we’ll see!

Re: 360 downgrade
 

The series link situation with 360 is what is putting me off "upgrading" and the more I read I am sure I will definitely stick with my two trusty V6s until there is no option but to move to 360. Perhaps the series link carry on will be sorted ou by then?

Re: 360 downgrade
 

I successfully managed to revert my 2 360s back to V6s. It can be done. Just depends on who you get when you call up customer services. I just persisted after initially been told it can't be done, and it's a one way track etc. I explained I was missing functionality and that I couldn't get used to the UI. So, they relented and sent me 2 V6 boxes by courier and I returned the 360s. I was lucky to get through to a UK CS advisor who was very helpful.

Re: 360 downgrade
 

Appreciate the insight! After a few calls/chats they have ordered 2x replacement V6 boxes but apparently an engineer needs to swap them so need to wait a couple of weeks. Relieved but not getting my hopes up until it is reverted… I did check several times that they won’t just auto ‘upgrade’ again

Did you have any issues?

Re: 360 downgrade
 

What's the problem with series links? The user interface takes a while to get used to but I like it now.

Re: 360 downgrade
 

For me personally the only way I got any value from the 100s of channels was being able to set up series links for any show even if it’s not on TV now. The TiVo software then records episodes across any channel at any time. The 360 one is more basic which I am sure for many people is absolutely fine

Re: 360 downgrade
 

I use wishlists for shows not currently broadcast. But each to their own.

Re: 360 downgrade
 

Will give that a go! Happy to be convinced

Re: 360 downgrade
 

With using series links you don't have to keep an eye on things. If a new series comes along or is repeated. it;s automatically added.

Re: 360 downgrade
 

The difference being that you can't see a list of series links. I'm getting used to it. The interface is modern and the box runs faster than TiVo.

Re: 360 downgrade
 

Yeah I reverted back to TiVo. 6 on the 2 TiVos we have, 360cannot be classed as an upgrade.

If you have any issues go on to ceoemail.com and get the email address of the virgin CEO. One of his team will call you back and you'll be able to switch back.

Re: 360 downgrade
 

Thank you. Yeah I got through to the next level of support and they just said yes that’s fine we’ll need to replace both boxes. Seems it depends who you get through to. If I have any issues I’ll take your advice! Am imagining the engineer may turn up with 360 boxes but I checked several times and they said it will be TiVo V6s :-)


Edit - having had a few days using 360 now I can see why some people will like it. Some aspects are slick (like continuing watching on other box). For me though the ability to set series links across channels and when not current scheduled was a huge benefit of TiVo I took for granted.

Re: 360 downgrade
 

So up until the end of last year VM were adamant that reverting to the TiVo V6 boxes after "upgrading" to the 360 Horizon will never happen under any circumstances, but now I've noticed more and more allowed to so, myself included.
So why the sudden, albeit much appreciated, change of policy?
Have they finally realised that the TiVo V6 software with its much enhanced functionality is superior to their own 360? Hopefully, any near future forced migration to the 360 have now been scrapped for another year or 2 at least.

Re: 360 downgrade
 

Let's hope that this is the case. Would be even better if they added the few good things (like voice control) trom the 360 to the V6!

Re: 360 downgrade
 

Be nice if they let those.that still had the old tivo boxes to upgrade to a V6. Last time I tried this they said I could only have 360, an offer I refused.

Re: 360 downgrade
 

Contact them via WhatsApp chat, took 2 attempts but their sending me a V6 to replace my old Tivo box without charge, I did ask about the 360 and they wanted to charge me £30 plus delivery even though it was a software download to the V6 I already have and send me a 360.mini and 2 remotes rather than a V6, I declined paying £30 for a software download.

You'll see on Virginmedia website that all new customers don't have the option to have a Tivo V6 only the 360.abd 360 mini and virgin stream if only having broadband with no TV.

It's hard to believe you cannot just link up 2 X virgin streams to a TV account so the 2 virgin streams can just get the same package you subscribe too and pay one off fee for the virgin streams you can't have one of you have virgin TV even if you could you'd ha e to pay separately for another TV package for stream.

Be good just to have stream without recording but you could tell the 360 box to record though bit like the 360.mini

Re: 360 downgrade
 

What exactly is the series link issue?

Can't be worse than Sky Q where you can't specify new shows only, and can't even specify a certain part of a multi-segment show. I.E. for F1 on a V6 you can record just the races and qualifying but nothing else if you don't want it. But on a Q box it records everything. Pre-race, post-race, Ted's notebook, specials etc. One race weekend will fill the box up if recording in UHD. It's hilariously bad and you end up with loads of non-HD junk from +1 channels and repeats.

Re: 360 downgrade
 

I concur. I find it doesn't even manage to series link shows at all and it's randomly missed episodes in a series for no apparently recent. It's not that they failed, it just missed them completely.

But if you've been used to a very customisable experience prior, whatever the 360 box offers is going to be a come down unfortunately. Guess that's why TiVo have their patents ;)

Re: 360 downgrade
 

Yeah I guess it’s when comparing to the V6. Also things like how I can’t seem to watch a part recorded show which is still running - offers start from beginning or watch live and then stops you watching ads on channel 4.

Again, if you were new to VM then might not notice. Also there are good points I’ve found during my temporary 360 experience - apps and not having to use my fire stick, turning tv on and off automatically… even the fact the guide starts at the channel you are on lol.

Certainly not a bad platform but in my view the differences should be clearly highlighted to people ‘upgrading’ and warned their policy is not to roll back in general.

Re: 360 downgrade
 

Tbh I'm a bit torn. Although it's slow the old tivo box has 2 tv outputs which neither the V6 or 360 have.

Re: 360 downgrade
 

I've noticed there used to be an option to upgrade to 360 pretty much constant in the menus or across the discovery bar at the top.
I actually went looking for it last week and couldn't find the option anymore.
I wasn't going to take the plunge but just was looking out of interest as I am making more of an effort to clear down our 2 boxes as when they are both around the 90% used mark losing 2 boxes of recordings is the only real thing holding me back from moving to 360

Re: 360 downgrade
 

If not to far apart use a splitter , works fine ,had one for a few years now no problems :dunce:

Re: 360 downgrade
 

I think the Upgrade app now only appears once you've kicked off the upgrade process - e.g. ordered the replacement remotes and had your contract updated.

Definitely worth reading the pros and cons before doing it.

Personally I am very happy I was able to go back to V6! Interestingly mine still has the upgrade app but they said it would disappear eventually.