5th Upstream
 

I just noticed that there is now a 5th upstream channel here in Swansea, this must have happened when I was in hospital.

Re: 5th Upstream
 

You actually have six 5 on 3.0 and 1 on 3.1

Re: 5th Upstream
 

I'm in the m350 package and have recently upgraded from hub 3 to hub 5. But don't have any docsis 3.1 channels...are these reserved for the gig1 package?

Re: 5th Upstream
 

Strange timing, after some badly timed downtime this morning I now have a 5th 3.0 upstream and 1 3.1 upstream, not sure why they felt that 10am on thursday was an acceptable time to do that but hey ho!

Hopefully paving the way for some upstream boosts on 1Gig

Re: 5th Upstream
 

I have the 5th upstream and the 3.1 us channel since the last couple of months.

Re: 5th Upstream
 

what speed are you on?

Re: 5th Upstream
 

1gig

I had reported the same back in August.

https://community.virginmedia.com/t5...el/m-p/5099243

And here on this very forum.

https://www.cableforum.uk/board/show...php?t=33711254

Re: 5th Upstream
 

I noticed the extra upstream about a week before the PSTN switch-off here in Havant...

The extra channel was also a long way outside of the other broadband operating frequencies, so I imagine that's the main use...

Tom

Re: 5th Upstream
 

My connection down near Cambridge also rebooted bang on 10am, I now have 5 3.0 upstreams.

Re: 5th Upstream
 

Very strange maintenance windows virgin seem to have l, maybe it's needed to get everywhere upgraded before the end of the year or something

Re: 5th Upstream
 

My package is M200 with a Hub5, still no 3.1 Upstreams.

Would have thought they would rename M200 since the speed uplift.

Re: 5th Upstream
 

It's weird, I've switched to the Hub 5 today and now I've lost the 6th 3.1 upstream I had, now seemingly on 5 3.0.

Is that normal?

Re: 5th Upstream
 

i've only got 5 3.0 upstreams and no 3.1 upstream or downstream on my hub 5. im guessing its because im on M350 and not gig1. i would have thought a docsis 3.1 modem would have automatically locked on to 3.1 channels

Re: 5th Upstream
 

i got my hub 5 today changed from a hub 4 and my status page no longer seems to show me the D3.1 channel on down stream (gig1)only showing the 31 3.0 channels i haven't had the upstream upgrades yet still just 4 3.0 so i dont know about that side but im thinking they are hiding the 3.1 channels in the stats page for some reason

Re: 5th Upstream
 

Four 3.0 upstreams here, hub 5 doesnt seem to show 3.1 channels. So no idea if I have a 3.1 US channel.

Re: 5th Upstream
 

It'll show as 3.1 bonded if you have it.

Re: 5th Upstream
 

Easiest way is to check the network log. If you have a message like this: then there's a 3.1 upstream channel. Although this message doesn't always show frequently, so just because it's not there, doesn't mean you don't have one. Have seen that having 5 Docsis 3 upstreams, you generally have a 3.1 upstream available as well. At least that's how it rolled out here.

For the 3.1 downstream channel, it'll show a message like this:
I had a Hub 4 before getting a Hub 5 and it showed the same messages in the log. For whatever reason, the Hub 5 doesn't currently show the 3.1 downstream/upstream channels.

Re: 5th Upstream
 

See it for the DS but not US in log, testing at 9pm showed some mild US congestion down to 40mbps, DS down slightly, but latency stayed stable and speeds were still high 100s down.

I assume as I only have 4 US, my area has got the US upgrade yet. :)

Re: 5th Upstream
 

A few people in this thread got upgraded to 5 3.0 upstreams at 10am on Friday including me, from very different locations in the Country so not sure how it all works.

1 in Newcastle and Cambridge for me, not exactly close.

How's your BQM looking, it'll likely be a little shabby on the green with a Hub5?

Re: 5th Upstream
 

Its not the best I have seen but also far from the worst and much better than when I last had VM.

The outage was when I was switching to modem mode (kept same MAC to maintain IP).

https://www.thinkbroadband.com/broad...b74-30-10-2022

My std deviation is under 2ms,

Re: 5th Upstream
 

Wow i wish mine was that clean check this out, hub5 and Gig1.
https://www.cableforum.uk/images/local/2022/10/10.png

Re: 5th Upstream
 

Something clearly not right with your connection.

Re: 5th Upstream
 

Yep I agree but Virgin don't.
I had engineers out they find no problems, they swapped hubs move my connection in the cab etc.

Most of the time speeds are perfect but upload occasionally drops to late 20's - 30's Mbps

All stats in the hub logs are im told perfect so I guess I have to just live with it.

Re: 5th Upstream
 

Doesnt look good Capricorn.

Re: 5th Upstream
 

No improvement of latency here, if anything the average is a bit more wonky since the upgrade.

Red is where the upgrade happened

https://www.cableforum.uk/images/local/2022/10/11.png

Re: 5th Upstream
 

I had the saw the same thing when switching from HUB3 to HUB5. my average latency increased and more "wonky"

Re: 5th Upstream
 

Are they boosting the upstream speeds for lower tiers same time as the upgrade? Odd your average latency gone up a bit after a channel upgrade.

Here is my first weekday graph, std deviation down to about 1ms.

https://www.cableforum.uk/images/local/2022/10/12.png

Re: 5th Upstream
 

Not sure if this is a sign they working on it.

Extracts from the log, the modem rebooted after midnight today.

Still 4 US 3.0 channels only.

I think the 3.1 in the log was the DS channel as the errors stopped after the entry of DS assignment change, but the reboot of the modem looks like was remotely done from VM's end.

Re: 5th Upstream
 

Oddly enough, I'm getting the same thing - Although I'm seeing service drop out and the actual modem light (going off and staying off). A failed firmware update?

I've seen this happen a few times now, and it almost seems a coincidence that when I go to turn the modem off and on again - The light comes back on by itself. I very much doubt it has a dodgy power connection as it otherwise is up and fine - but certainly bizarre.

Does anyone know if 'master console reset' is remotely initiated?

Tom

Re: 5th Upstream
 

VM sent a text this morning saying there were upgrading the Hub software during the day and to power off at the wall when complete. Now on 5+1 3.0 and 3.1 downstreams

Re: 5th Upstream
 

Someone near me (but not on my segment) says he had the 3.1 US channel added earlier this year but then got removed again and never seen since.

Re: 5th Upstream
 

Yeah that happened to me, got the 3.1 channel added several months ago, removed about 2-3 weeks later and never came back.

Re: 5th Upstream
 

I might escalate it to try and get an answer if its coming to everywhere (or at least my area), they may take my request a little more than normal whilst I am in the 14 day grace.

Re: 5th Upstream
 

A staff member responded on the community and said he is going to look into it, so might not need to go further up the chain, hopefully he comes back with a meaningful answer.

Re: 5th Upstream
 

Just occured. after two cut outs.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 49600000 47.5 5120 QAM 64 1
1 43100000 47 5120 QAM 64 2
2 36600000 46.8 5120 QAM 64 3
3 30100000 46.5 5120 QAM 64 4
4 23600000 46.5 5120 QAM 64 5
Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 ATDMA 0 11 0 0
1 ATDMA 0 11 0 0
2 ATDMA 0 11 0 0
3 ATDMA 0 11 0 0
4 ATDMA 0 11 0 0

---------- Post added at 11:36 ---------- Previous post was at 11:29 ----------

US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;

---------- Post added at 11:44 ---------- Previous post was at 11:36 ----------

DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3

Re: 5th Upstream
 

Ok got a response from VM.

The hub site is 50mhz spec and the spectrum isnt available in my area for a 3.1 channel, it wont be coming in 2023, of course given at some point a stop will be put on DOCSIS, I am assuming at this point it means no.

So this I guess confirms the 3.1 US is not going to be universal around the country.

Given this isnt nationwide, I wonder the implications of potential gig1 upload speed boosts, as a 100mbit bump wouldnt be viable on just 4 3.0 channels.

Re: 5th Upstream
 

Mine was 64 qam for 1-4 but 32qam for 5. After a reboot all are 64qam except for 3 which is 16qam. Docsis30.

Re: 5th Upstream
 

HUB 4 rebooted itself 10mins ago, now have 6 Upstream Channels in total with 5x 3.0 and 1x 3.1.

Re: 5th Upstream
 

Well well, despite the assuring explanation I got from VM as to why I wouldnt be seeing 3.1 on the upstream for at least a year.

I noticed when checking my hub logs that I now have a 3.1 channel, and now also the 5th 3.0 channel.

Upstream evening congestion seems to be gone 54mbit upload at 7.30pm and graph looking consistent for the entire day.

[img]Download Failed (1)[/img]

This was the night before they added the extra capacity.

https://www.thinkbroadband.com/broad...20-02-2023.png

Re: 5th Upstream
 

The 3.1 channel is still serving me well. A couple of nights ago, my Hub5 was remotely rebooted by VM (according to its logs), and since then has been noise on my upstream with QAM rotating between QAM16 and QAM32 on all 5 3.0 channels.

However still good performance, looks like the 3.1 channel is handling the short fall on the 3.0 channels well.

Reported on the VM forums shortly after it started, and will see if they respond.

Re: 5th Upstream
 

Think my 3.1 channel is having issues, lots of t3 timeout errors, but because the hub5 doesnt show the channel status I dont know if the channel is coming back online or not, but the log is flooded with it.

Re: 5th Upstream
 

Mine does now, and there is even more info on the Downstream tab that I haven't posted.

https://www.cableforum.uk/board/atta...1&d=1698423278

Re: 5th Upstream
 

Yep awaiting this firmware update lol, sadly not came to my hub5 yet.

Re: 5th Upstream
 

I got an update last night. 3.1 upstream showing and LED control

Re: 5th Upstream
 

Well they tried, what happens if it fails, do they swap out the unit?

Re: 5th Upstream
 

On the new firmware now, modem was stuck in flashing yellow light loop for some hours, I figured it had enough time to upgrade firmware so power cycled it, it went back to flashing yellow and resigned myself to reporting a fault later, but then when I noticed my IP come up in pfSense, and glanced back was green light.

Speedtest is ok, but all my 3.0 upstream channels are stuck on QAM 16.

Re: 5th Upstream
 

What's your downstream say, I have over 3.8 million uncorrectable errors on my 3.1 but not messed to reset it yet as connection appears fine?

Re: 5th Upstream
 

That’s absolutely normal nothing wrong don’t worry uncorrectable errors on the 3.1 channel

Re: 5th Upstream
 

My upstream is QAM64 now, it fixed itself.

I will attach a screenshot of my downstream here, but so far so good, no timeouts, and 0 unfixable errors.

Re: 5th Upstream
 

This firmware has messed up my 5ghz WiFi channel on the hub, after I rebooted it to clear the errors I had no access to my 5ghz WiFi, turns out it had locked itself on channel 120 which is a DFS channel for radar! So changed it to 40 and all is fine again.

Re: 5th Upstream
 

In basic terms, what are the advantages of these new 3.1 channels?

Re: 5th Upstream
 

Lots more bandwidth available to customers, the channels were here before, just that the hub5 wasnt reporting them in the GUI.

Re: 5th Upstream
 

Re: 5th Upstream
 

Curious of a screenshot?

Re: 5th Upstream
 

I've reset it since posting, it currently shows corrected errors 2896038797 and uncorrectable errors 417317.

---------- Post added at 14:11 ---------- Previous post was at 14:09 ----------

Why is it normal?

Re: 5th Upstream
 

Luckily I am still zero, I sympathise as that would probably annoy me if it was going up.

You can try reporting, but I think if you dont have a visible effect on your service, they will likely say is no issue with your service.

Re: 5th Upstream
 

Re: 5th Upstream
 

My downstream is saying locked SC-QAM is something wrong there?

Re: 5th Upstream
 

Re: 5th Upstream
 

On the Downstream tab it does say QAM 4096 and upstream says QAM256, so all ok on that front?

Re: 5th Upstream
 

I have 5 Upstream channels listed under 3.0, I have a 6th upstream channel listed under 3.1.

Downstream I appear to have 31 channels listed under 3.0, and 1 listed under 3.1 (with 208 Uncorrectable errors).

On another page, DOCSIS Mode is listed as 3.1

Re: 5th Upstream
 

I thought it was normal on the 3.1 side of things sorry for posting misleading info

Re: 5th Upstream
 

Re: 5th Upstream
 

Is there a minimum and maximum PLC Power (dBmV) spec for a 3.1 downstream channel as mine shows as -2.0?

Re: 5th Upstream
 

Re: 5th Upstream
 

376 million corrected errors now, with no reboot since my last update in this thread.

Also interestingly I used to get on old firmware semi regular T3 timeouts on the 3.1 US and not a single one since the new firmware was installed.

Re: 5th Upstream
 

I seem to have less collectables since I last reset and posted the number on 5/11 1,164,395,478 and my uncorrectable errors are currently at 910209.

Re: 5th Upstream
 

Correctable don’t matter. Uncorrectable do if there are constantly rising. However, an very high and upwards moving correctable number is a sign of signal impairment that could lead to uncorrectable.

Re: 5th Upstream
 

Mine updated on the 1st and I'm at 4023 uncorrectable so low compared to what's being reported here.

Re: 5th Upstream
 

Had an outage during the night, a bunch of post RS errors on 3.0 downstream channels, and 76 T3 timeouts on my 3.1 US channel.