Latest boxes
 

Just had a call from Virgin with an offer for me to return.

Got a couple of questions

1) is 1Tb the maximum storage available?

2) the 2nd box - does it need cables to it or is it connected to the main box by wifi?

Thanks

Re: Latest boxes
 

Yes it's 1TB for new Virgin TV 360 installs and yes all boxes need the coax connection

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Thanks for the prompt reply, unfortunately not the answers I was hoping for.

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There is a wifi box but it has no recording

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Also that's not widely available yet, it's still in trial

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Thought that ended months ago and was told I can keep the box. Guess I should check the forum

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I guess I should have said pilot rather than trial i.e. you can't yet order it on request.

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arrr that makes sense then

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SkyQ mini boxes are wifi - bedroom recently re-configured an re-decorated so wife won't be happy if the mini-box needs wires.

I was told the mini-box doesn't have recording capability so does this mean it is one of the wifi connected variety?

Re: Latest boxes
 

Nope. 360 Mini boxes still need coax for Live TV even though they connect over the home network for everything else including streaming recordings from the main box.

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The coax connection allows VM to offer its UHD broadcast channels on mini boxes as well as main one. Something SkyQ minis cannot yet handle.

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The 1TB box carries more content for your ‘recordings’ than you would think, because it takes many of them from on demand, which does not take up space on your box.

Also, if you have two boxes, they both record and so that doubles capacity. You can see the recordings on your second box from your main box and vice versa.

We are still lacking in the streaming department, but I expect this to change with time.

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If you're a new 360 customer you will only get one box with a hard drive. It's only existing V6 customers with more than one who get multiple recording boxes.

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Not true. Recordings are physically recorded.

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That would be fine, however I believe that is only available to customers who convert their V6 boxes to run as 360.

---------- Post added at 22:49 ---------- Previous post was at 22:48 ----------

Is it possible to get 2 of the V6 boxes as I used to have?

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No, all new TV customers get TV 360 and MultiRoom boxes are the minibox.

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Does anyone know the result of the wifi mini box trial?

Also when they are likely to be available?

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If it's the trial/pilot I'm thinking of it was only for "Broadband-only" customers. Whether that's who it's for if it fully launches remains to be seen.

I was also under impression it wasn't a product that would be mixed with the conventional TV product as it it was aimed at a customer with different needs. So they wouldn't be mixing this streaming-only service in a way that it would link with TV360 boxes, even though they are seemingly both using Horizon. Maybe that had changed (or never was, it was an impression I got from what was said at the time).

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Why would a wifi TV box be supplied to 'Broadband-only' customers??

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Assuming it's the same trial/pilot, and it probably is, it was suggested at the time that it was designed to be aimed at (a gap in the market of) people who are only a little interested in TV and would never go for a full proper package, as they are mainly interested in On-Demand Apps. People who only have Broadband from VM are typically the sort that fall into this category. They gave the impression it wasn't a full service and was mostly Apps.

And it wouldn't take much of a change to allow all customers to use it eventually, so they can scale the service up at a comfortable rate rather than have too much demand and it impact service quality. It could well launch to all customers, and it could also be expanded to a full service. I'd discount nothing, companies change their minds between pilots and launches.

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Are there plans to replace all the V6 boxes?

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V6 boxes will likely eventually all become 360 boxes.

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They need to give plenty warning if they go that route, unless they've managed a way to keep recordings intact.

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Yes there would be notice but remember that all V+ HD boxes got swapped to TiVo or V6 without keeping any settings or recordings.

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To my recollection, most people were off that platform by then and got plenty notice in that instance. And customers think of it differently when they are getting new hardware, a software update comes with different expectations, even when you get a new remote control.

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Never mind V6s , what about Tivo's? Tempted to accidentally break mine. Maybe that's why I haven't been given a price rise this year ;)

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Currently you'll get another TiVo.

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Bet if I cancelled I'd be offered whatever box I wanted ;)

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Do you have any idea of when this is likely to happen?

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That's a different situation than if it breaks.

---------- Post added at 21:37 ---------- Previous post was at 21:36 ----------

Nope.

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Thought that was only the case if you didn't have VM Broadband as V6/TV360 don't have built-in internet access?

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All TiVo faults are like for like swaps at the moment, there isn't currently a swap out to V6 as there was before Covid hit.

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Thanks, BenMcr

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And if it was a V6 do you get another ?

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Yes. Any move from V6 to 360 isn't triggered by a fault. It's always a separate request.