VM TV Outage
 

It's off again in the Gosport area..Just TV but not phone or BB.

Re: Various channels went off air tonight on multiple platforms
 

Repairs following on from the storm perhaps?

Re: Various channels went off air tonight on multiple platforms
 

Same here in Northampton. Happened at 11am.
Initially thought it might've been the CityFibre cable installation that going on in my road at the moment.
VM website unavailable and Virgin TV Go not working as an alternative.

---------- Post added at 12:00 ---------- Previous post was at 11:57 ----------

Affecting areas at least 100 miles apart?

Re: Various channels went off air tonight on multiple platforms
 

It seems to be a national failure, so who knows where the actual location of the fault lies. It was just a guess.

However, it does seem unlikely to be related to the Red Bee Media incident responsible for the original, multi-platform failure.

Re: Various channels went off air tonight on multiple platforms
 

Seeing as it's not possible to get info from VM via phone or their website, it would be useful for info to be posted outside of VM systems, eg here.

Re: Various channels went off air tonight on multiple platforms
 

A fire suppressant issue at Langley perhaps? The issue probably needs a new thread but the TV Outage thread has been closed for some reason.

Re: Various channels went off air tonight on multiple platforms
 

There's a national outage now reported on ISPReview:

https://www.ispreview.co.uk/index.ph...v-service.html

Re: Various channels went off air tonight on multiple platforms
 

The same here.

Re: Various channels went off air tonight on multiple platforms
 

The Virgin Media forum is unaffected. The Mod Team have posted the following..... https://community.virginmedia.com/t5...877467#M203418

Re: Various channels went off air tonight on multiple platforms
 

Re: Various channels went off air tonight on multiple platforms
 

Our TV is down in Lincoln, just like the rest.

So do I presume that VM only got 1 major distribution center, where all the signals come in? as VM are classing it as National outage.

Re: Various channels went off air tonight on multiple platforms
 

My TV service is up and running again. Guess someone switched it off and waited 20 seconds before switching it on again. Always works a treat. :D

Re: Various channels went off air tonight on multiple platforms
 

Birmingham down still

Re: Various channels went off air tonight on multiple platforms
 

Might depend on the channel. EG BBC1, BBC2, ITV HD, Channel 4 are working here, but not Channel 5.

Re: Various channels went off air tonight on multiple platforms
 

No channels at all in London. The apps appear to be working.

Re: Various channels went off air tonight on multiple platforms
 

Yes those are working now

Re: Various channels went off air tonight on multiple platforms
 

Just checked my channels and channel 5 isn't working here either. Area 20 covered by Baguley. At least my husband's happy, he's got his beloved BBC 1 back. :D

Re: Various channels went off air tonight on multiple platforms
 

https://www.virginmedia.com/help/outage

Issue with TV services

(Updated at 13:45)

We’re working hard to fix the issue impacting our TV services.

We have now restored several channels with customers able to watch BBC One, BBC Two, ITV, ITV+1 and Channel 4. TV360 customers are also able to access apps on their box.
We’re working to restore all channels as quickly as possible and continue to work towards having this resolved this afternoon.

Re: Various channels went off air tonight on multiple platforms
 

Came back up sometime after 1pm in Lincoln

Re: Various channels went off air tonight on multiple platforms
 

Just went down again in Kirkcaldy.

Re: Various channels went off air tonight on multiple platforms
 

BBC 2 gone and other channels in Lincoln, still got BBC 1 and ITV

Re: Various channels went off air tonight on multiple platforms
 

Only BBC1 sd here no other channels.

Re: Various channels went off air tonight on multiple platforms
 

Got BBC 1 and Channel 4 only atm.
On BBC 2 and ITV getting the error This channel is not authorised, other channels V53

Re: Various channels went off air tonight on multiple platforms
 

Off here again in Tayside.

(Weird that my Red Bee Fire thread is being used for this topic. I see some thinking it's not just VM.)

---------- Post added at 15:25 ---------- Previous post was at 15:23 ----------

Ok, Channel 4 SD (104) works.

---------- Post added at 15:33 ---------- Previous post was at 15:25 ----------

RXTVlog are now saying it's related to a power outage.
https://rxtvinfo.com/2021/national-t...r-virgin-media

Re: Various channels went off air tonight on multiple platforms
 

It is a strange choice of thread considering there are still on-going issues from the Red Bee Media incident which can't really be posted here now that the thread has gone off-track.


I guess some of the issues with HD channels are possibly because encryption has been turned on again? The boxes don't seem to recognise that they should be authorised to view the service.

Re: Various channels went off air tonight on multiple platforms
 

That would make sence

I have found some working channels atm which are

101 - BBC 1
104 - Channel 4
113 - ITV

Re: Various channels went off air tonight on multiple platforms
 

Another update from VM (https://www.virginmedia.com/help/outage)

(Updated at 15:30)
Engineers are on site working to restore TV services after a major power outage.
We are currently attempting to restore more channels. As we do this, it may mean customers temporarily lose access to previously restored channels.
We recognise this is frustrating for customers and apologise again for the inconvenience caused. We are doing everything we can to get services back as quickly as possible.

Re: Various channels went off air tonight on multiple platforms
 

Only BBC1,channel 4,ITV13.

Re: Various channels went off air tonight on multiple platforms
 

Lucky you:D

Re: Various channels went off air tonight on multiple platforms
 

The update they put on their forums with the same timestamp isn't identical.

"Update: 3:30pm

We're still working to restore the channels, you may lose access to BBC1, BBC2, ITV, and Channel 4 whilst we perform some patching work. After this work is done we'll start to bring groups of channels back online in clusters."

Re: Various channels went off air tonight on multiple platforms
 

What still isn't resolved?

Re: Various channels went off air tonight on multiple platforms
 

All Radio channels are on.

---------- Post added at 16:36 ---------- Previous post was at 16:30 ----------

Channel 4 AD (Channel 854) is on as well as some Information for "Press Red" channels. (Channels 344 and 983)

---------- Post added at 16:37 ---------- Previous post was at 16:36 ----------

BBC FOUR HD (Channel 107) is working.

Re: Various channels went off air tonight on multiple platforms
 

Fortunately we have Freeview as a backup courtesy of a loft antenna.

Re: Various channels went off air tonight on multiple platforms
 

some channels now updated to "This channel is not authourised. Contact Virgin Media at 150 on your Virgin Media home phone or mobile."

Information as seen on GOLD HD on Virgin Channel 124.

---------- Post added at 16:46 ---------- Previous post was at 16:45 ----------

Been watching Freeview or catch up on tape things via TiVo.

Re: Various channels went off air tonight on multiple platforms
 

There's info on their service status line, 0800 561 0061, now (was off earlier) but nothing more than is on their outage page.

Re: Various channels went off air tonight on multiple platforms
 

The last time Virgin's TV services has an "major outage" and was down this long Virgin give V+ viewers an Box Office Movie for 1p (It happen on an Saturday December 18th some year).

Re: Various channels went off air tonight on multiple platforms
 

We have some more live action Cowboy Bebop episodes to watch if it's still down later.

Re: Various channels went off air tonight on multiple platforms
 

Channel 5 HD (Channel 105) is back on.

Re: VM TV Outage
 

The snooker on BBC2 cut off just before 3pm. Random channels are off and the website's being upgraded so unable to get any details. Not bad, it's the first time it's ever gone down in 26 years.

Re: VM TV Outage
 

STV +1 (Channel 114) is broadcasting here.

---------- Post added at 19:08 ---------- Previous post was at 18:49 ----------

Sky Sports Football has just restarted on Channel 513.

---------- Post added at 19:16 ---------- Previous post was at 19:08 ----------

The following is on:

Sky Sports Football HD
ITV4
ITV2
Sky Witness HD
BBC Scotland
Sky Showcase HD
E4 SD

But some channels are still off air.

Re: VM TV Outage
 

It might not be that random, each multiplex tends to be made up of a real mixture of channels from all sorts of broadcasters, genres, popularity and package levels.

Re: Various channels went off air tonight on multiple platforms
 

i've been watching that ep 5 tonight

Re: VM TV Outage
 

Latest from Virgin Media:

Also Media Boy HQ can confirmed that Sky Sports Football (SD and HD) Channels are now broadcasting on channels 503 and 513 just in time for the Celtic VS Hearts game.

Re: VM TV Outage
 

Prime accessible via 205 press red

Re: VM TV Outage
 

Seems every channel is back.

Re: VM TV Outage
 

Most of my channels are back now.

Re: VM TV Outage
 

I'm glad they are back, as most of the TV I watch (or record) is after the 9pm watershed.

Re: VM TV Outage
 

It's all back on in NW London.

Re: VM TV Outage
 

I'm in South Gloucestershire (Bristol). Channels back but no apps.

Re: VM TV Outage
 

All channels up ,but no on demand yet.

Re: VM TV Outage
 

All my channels are back but no access to any apps.

Re: VM TV Outage
 

Almost all but still a few problems.


Channel 209 Crime & Inv HD - Black level video, no audio.

Channel 416 TCM HD - after initially displaying black level video with no audio it then displayed a Premier Sport service unavailable message eventually replaced with a "we're sorry this channel is temporarily unavailable..." slate

Channel 757 TJC HD - same as TCM HD


There may be other problems, that's all I know about.

Re: VM TV Outage
 

It made the BBC News Site.

https://www.bbc.co.uk/news/technology-59491387

Re: VM TV Outage
 

I’d have expected you to be the last person to notice!

Re: VM TV Outage
 

Our TV went off about noon, came back 5pm ish?

Re: VM TV Outage
 

I am in Lincoln and out TV went off around 11am till 1pm, then again at 3pm till sometime after 5pm, but a lot of the channels was missing at 5pm, as they was still adding them in

Re: VM TV Outage
 

These have returned and, I believe a couple of channels in the Asian Pack with similar issues have also been restored.

---------- Post added at 14:41 ---------- Previous post was at 14:40 ----------

Haha yes, but with on-demand down I guess he was forced back to linear. ;)

Re: VM TV Outage
 

The only thing that upset me, was the inability to watch some of my recorded programmes after 9pm. There was a headline banner saying something about "network problems".

New programes recorded correctly from 9:03pm though.

Re: VM TV Outage
 

Fair point, but I only looked to make sure everything was back to normal.

Yesterday evening I was watching my recordings - on demand was not working.

Re: VM TV Outage
 

You need to cut the cord OB, buy a smart TV.

Re: VM TV Outage
 

Should have been showing a not broadcasting slate around 9 and then back on around 3am . These don't come from satellite
TJC
TCM
pure babes
NGTV good times
LFC
Zee cinema

and a few others

That was a long day ! Still going !

Re: VM TV Outage
 

BBC Alba still on a blank screen

Re: VM TV Outage
 

What area of Scotland ?

---------- Post added at 01:10 ---------- Previous post was at 01:06 ----------

Whats that like now ?

Re: VM TV Outage
 

Ayrshire and it has been blank since yesterday Ch 120 still black screen but red button prompt loads

Re: VM TV Outage
 

yeah just have a look now , it might be back on

ch+ ch- of course

Re: VM TV Outage
 

Nope still nothing

Re: VM TV Outage
 

Schoolboy error , give me 10 mins

---------- Post added at 01:49 ---------- Previous post was at 01:41 ----------

Right , give that a try

Re: VM TV Outage
 

It lives again

Never thought that this forum would be so interactive. Thank you.

Just as another thought, the app list on the website says MTV Play is available on 360 (it was meant to be added on 21st October) is that coming soon?

Re: VM TV Outage
 

haha , with a disaster like this I have to keep my eye on the forums .

Different channel numbers in England and Scotland , so im sat here watching it in GT Manchester and the Scottish service wasn't there , so i've just squeezed it in . Hopefully it stays on now :)

Re: VM TV Outage
 

I thought it was something to do with that. But at least it is another problem solved.

Must have been a nightmare few days (and nights) for you.

Re: VM TV Outage
 

I will find out on Monday Steve and let you know mate

Re: VM TV Outage
 

Just another one I noticed when you mentioned that problem
ITVbe +1 on 162 is black screen

Re: VM TV Outage
 

I thought that was BBC scotland , hopefully they will come back on in the next 30 mins , but after a bit of disruption :mad:

Re: VM TV Outage
 

I'm not sure if Crime & Inv HD ever got the slate, it was just a black screen when I checked. I mentioned the Asian channels when I commented that the channels had been restored. Yeah, I think the original check for content was simply a manual check through the channels, so missing channels not in subscribed packs weren't picked up. A later check looked for static video rates and / or absent video / audio streams, so was more comprehensive. A long day indeed.

---------- Post added at 02:33 ---------- Previous post was at 02:25 ----------

Both being Scotland specific configurations. It's always a good idea to mention or report any problems with regional variations as any problems are less likely to be detected outside the specific area.

Re: VM TV Outage
 

100% agree

both services should be back on now

---------- Post added at 04:07 ---------- Previous post was at 02:52 ----------

yeah , main headend moved over to a DR headend to restore service , the encryption changed to a different key server which needed a kick . So the broadcast was all good but no one could descramble anything and we couldn't put the services out in the clear unfortunately, this was kicked around 6-7 pm if i remember correctly

Re: VM TV Outage
 

I can confirm they are both showing as they should.
I will keep you posted if I see anything else up here.

Re: VM TV Outage
 

Ours was off in Glasgow but they were upgrading, Does anyone know if it is worth upgrading to 360 whatever that is ?

Re: VM TV Outage
 

In my opinion yes , its fast and slick so channel surfing isn't sluggish , even makes the new V6 look slow , has a voice remote so you can shout "BT sports2" and it will go straight to it . Same channels though , just a faster box.

Re: VM TV Outage
 

360 is night and day to the Tivo system, although there are a few features from the Tivo system not present which is covered in other threads on the forum.

It has the HD channel swap if you package has a particular channel in HD it is swapped to the higher number (Except for Channel4 outside London) but a lot cleaner interface and less menus to have to navigate.

My household much prefer 360

Re: VM TV Outage
 

I can't comment officially , but I would guess Ch4 will be sorted in the next 6 months

Re: Various channels went off air tonight on multiple platforms
 

Sorry, I missed this when you posted. It's a process, C4 started moving back in the second half of November with various changes taking place over a couple of weeks. At the end of November, C5 started their migration back to RBM, turning the DR logo back on for services from their back up facility. As far as the public is concerned, that's the bulk of services back to where they should be. As I said though, it's a process. Fine tuning of the systems continues and the enormity of the problem means that work schedules for the broadcasters have been torn up and rewritten several times. Hopefully, there won't be any further significant issues. If there are, it's handy to be able to report them in the original thread.

---------- Post added at 16:37 ---------- Previous post was at 16:31 ----------

Thanks for that information. Services being restored with 1 month old data was a good indication of being moved over to DR. Yeah, boxes being unable to decrypt was quite a nightmare for a while.