Hub 5 at no extra cost
 

Just got the email that the new Hub 5 is now available at no extra cost, so I went ahead and claimed mine. I'm currently on the Superhub 3.

I presume I can replace the Superhub 3 with this new Hub 5, correct? :D

Re: Hub 5 at no extra cost
 

Hub 5? Don't you mean 4?

Re: Hub 5 at no extra cost
 

Here's a screenshot: https://prnt.sc/1wmqr6o

Re: Hub 5 at no extra cost
 

So, nothing seems to have been officially announced. The picture you've posted looks similar to the new mini TV box, so seems legit.

Previously they have rebranded and reboxed Arris Touchstone devices. If this is what they have done again, then this could well be a TG9452 - seems the most likely upgrade path.

This would provide 1x2.5GbE port, 802.11ax wifi, and most excitingly, a BCM3390 SoC rather than the intel puma trash of the hub 3 + 4.

Here's hoping!

Re: Hub 5 at no extra cost
 

I wonder if this hub will be offered to everyone on Gig1.

Re: Hub 5 at no extra cost
 

I got the email today, I'm only on 200Mps.

No idea why, totally out of the blue, not signed up to any betas or anything.

Re: Hub 5 at no extra cost
 

Its worth asking them i suppose, i will ring them tomorrow.

Re: Hub 5 at no extra cost
 

Yes. You should get instructions with it.

---------- Post added at 09:13 ---------- Previous post was at 09:12 ----------

No, because people on Gig1 will already have an almost new Hub 4.

Re: Hub 5 at no extra cost
 

Details here on ispreview

https://www.ispreview.co.uk/index.ph...-5-router.html

Re: Hub 5 at no extra cost
 

Thanks, but very light on any new details, looks like one of the sources of his info is my report on the forum.

---------- Post added at 11:28 ---------- Previous post was at 09:59 ----------

OK some updates, copied from my thread on the VM Community forums.
https://community.virginmedia.com/t5...5/td-p/4846270

I spoke to VM Customer Services, who were adamant that Hub5 did not exist, and went away to check and confirm. I then gave them the URL from the email, the response was even more confusion on their end, and went away again.

As far as they are concerned this thing doesn't exist and they didn't send me an email, but the info is on their website.

I have requested the new hub5 online and it should be here on Monday, should be fun.

Re: Hub 5 at no extra cost
 

Wifi 6 on router and Oculus Quest 2 so would have to add it to my PC but then maybe Air Link will work so if I get offered the router I would take it

Re: Hub 5 at no extra cost
 

Well VM Forum MODs seem to have deleted the thread from their forums now.

Re: Hub 5 at no extra cost
 

It's nice when they do that with no explanation.

Re: Hub 5 at no extra cost
 

Perhaps it’s been moved to a closed trial group on the forum?

Re: Hub 5 at no extra cost
 

Could well be what has happened but if that is the case it would have been 'nice' if the VM mods had let Gordon know.

They could always have added the information then closed down the thread to ensure no further sensitive comments would be posted........ or just sent him a message. :shrug:

Re: Hub 5 at no extra cost
 

Still the cat's out of the bag on forums they cannot control. :)

Re: Hub 5 at no extra cost
 

I have the distinct impression these emails went out by accident and it wasn't supposed to have been talked about yet.

Still, it leaves a bad taste in the mouth that they then delete threads on the forum where customers obviously ask questions based on emails they have sent out. This is why I tend not to like forums affiliated too closely to companies.

Re: Hub 5 at no extra cost
 

you must be Rich then as I just read your post on ispreview and knew I had seen it hahaha

Re: Hub 5 at no extra cost
 

Heh, the "r" in my username is my first initial :)

Re: Hub 5 at no extra cost
 

you would think so wouldn't you but it looks like they want to upgrade everyone on the legacy tiers with the latest bit of kit.

It sounds like a 2gbit tier is in the works and as they have promised everyone 1gbit by Christmas it makes sense for them to do a major announcement of 2gbit next month (they have historically made major tier announcements in November) and they can tie in the shub 5 with it to reassure customers they will be able to achieve the speed. In the meantime the peeps on the lower tiers can be the guinea pigs and iron out all the bugs for them.

Re: Hub 5 at no extra cost
 

Everyone will need a Hub 3 or later in order to complete the decommission of the cable analogue phone network.

So everyone will end up with a Hub 3, Hub 4 or Hub 5 (or later) at some point depending on their tier and when they got installed/activated.

And more customers on the Hub 4 and Hub 5 (and later) will allow for better capacity management by moving onto D3.1, in the same way as moving customers onto the old 50Mb modems and original SuperHub helped when D3.0 was first rolled out.

Re: Hub 5 at no extra cost
 

How do you know which hub you have ? I have no clue what mine is.

Re: Hub 5 at no extra cost
 

You can see which is which on this page

https://www.virginmedia.com/help/vir...hub-modem-mode

But basically if you don't have telephone ports on the back of the Hub (even if you don't use them), it's a 1, 2 or 2ac and will be replaced at some point.

Re: Hub 5 at no extra cost
 

It should tell you on the settings page. Well my hub 3.0 does.

Assuming you are using the default IP settings it’s 192.168.0.1 (router mode) or 192.168.100.1 (modem mode).

Re: Hub 5 at no extra cost
 

whoohoo Super Hub 2 here . . don't think I'll be getting a big upgrade for a while ;)

Re: Hub 5 at no extra cost
 

You're right, it does indeed :tu:
Ive never really noticed that until actually looking for it.

So I have a Hub 3.0. :D

Re: Hub 5 at no extra cost
 

Re: Hub 5 at no extra cost
 

Hub 5 just announced. :D

https://news.virginmediao2.co.uk/vir...adband-router/

Also, this discussion of the 2.2Gb trials and future plans for 2028 is very interesting. Upgrading all existing customers on the old cable network to FTTP and a symmetrical service will be very expensive though.

https://news.virginmediao2.co.uk/vir...sting-network/

Re: Hub 5 at no extra cost
 

Virgin Media O2 UK Officially Launches HUB 5 Broadband Router

https://www.ispreview.co.uk/index.ph...nd-router.html

Re: Hub 5 at no extra cost
 

I wish they would define eligible customers but I thought I read being offered to older hub 3 customers first and I was on the original trial but only on 200mbit.

Re: Hub 5 at no extra cost
 

Well the thread came back, so it looks like it was just hidden.

But of course, the VirginMedia MOD Team totally ignore any atempt to reach out to them short of sending a PM. But I can't send them a PM because the last time I did I was threatened with sanctions, despite another MOD asking me to do so.

Re: Hub 5 at no extra cost
 

I wonder if the 2.5 port will be the modem mode WAN port, or if they're going to be awkward and limit that to a 1gig port

Re: Hub 5 at no extra cost
 

Any news on the manufacturer and chipset?

Re: Hub 5 at no extra cost
 

Only official stuff seems to be:
https://news.virginmediao2.co.uk/vir...adband-router/

For some reason MalwareBytes warns about the site though.

Re: Hub 5 at no extra cost
 

Isp review have page for it too

https://www.ispreview.co.uk/index.ph...nd-router.html

Re: Hub 5 at no extra cost
 

Looking at that picture, what's the chances the Modem Mode is via port 1 rather than 4.

Re: Hub 5 at no extra cost
 

I'll be interested in hearing how you get on with the Hub 5. :tu:

Re: Hub 5 at no extra cost
 

It would be nice if it can replace my 10 year old ASUS Router.

I expect to be doing a lot of screen shots and photos of the manual on Monday if it arrives.

Re: Hub 5 at no extra cost
 

If HUB 5 is part of the push to 'future-proof' then why dish it out to people on lower tiers with older hubs that are doing their job atm?

Surely eligible customers are those on 1.2Gb who might benefit from the 2.5Gb port.

Re: Hub 5 at no extra cost
 

Any controlled pilot of hardware needs to be done for a range of customers, not just the 'top tier' people.

That means that you get a good idea of how different usage performs for both the customer experience and also on the systems in Virgin Media.

Re: Hub 5 at no extra cost
 

Does this mean I might get a free one for my basic 100M and Tivo? :D

Re: Hub 5 at no extra cost
 

It depends what you use your ASUS (ahem) for. If you use it as a VPN server, for example, I doubt if VM would provide a router that will do anything much more than basic routing, port forwarding, firewalling and WiFi.

Re: Hub 5 at no extra cost
 

I see the reason for this but can't think it's a good idea.


It may well be true these days that most people have mobiles and the coverage is good where they live, and that they are on a deal which means that calling VM from the mobile to report a fault is both possible and not crippling with their tariff (e.g. they aren't still on PAYG).


But when the old cable phone network is removed, or turned off as they're not gonna remove the cables in houses, making and receiving phone calls will be dependent on VOIP which means that if the internet is down then this won't work either. And you're not gonna call faults to have a chat so will only be able to do it at this time ;)


And sure this is a minority case but it'd need installing in principle a broadband connection in people's houses who have say for example VM phone (with maybe TV as well) but no BB if they have no computers or smartphones/ipads and surely in the short term this is also going to be expense for VM with all the engineer visits to install the termination point for a hub purely to use VOIP as well as the replacement handsets they'll need if existing ones can't be terminated (or used via an adapter) with a normal phone socket.

Re: Hub 5 at no extra cost
 

That's all already happening as some areas are already moving to Hub only based lines.

Customers who don't have Virgin Fibre still get a Hub 3 (or possibly a 4) but without any active broadband service, only the phone sockets are active.

Anyone who needs an engineer visit will get one

https://www.virginmedia.com/help/hom...one/switchover

Re: Hub 5 at no extra cost
 

Yes, but the dependence on a working internet connection to use the landline phone is a big flaw (admittedly, I think Openreach are planning something similar) when the internet connection is down. It means you'd have to use a mobile.

Re: Hub 5 at no extra cost
 

Probably because of this part of the ISP Review article.

"Aside from the obvious improvements to WiFi coverage and performance, one other benefit that customers might see when replacing an older Hub with the Hub 5 is in areas that suffer from high utilisations (i.e. where local lines are being heavily used / congested). Both the Hub 4 and 5 can bond more channels together than earlier kit, which can help to tackle such issues (provided VMO2 supports such a change in your area)."

Re: Hub 5 at no extra cost
 

That's being discussed over here, as it's not specific to the Hub 5

https://www.cableforum.uk/board/show...php?t=33707359

Re: Hub 5 at no extra cost
 

Just received a confirmation from Virgin: https://prntscr.com/1wymnnd

Re: Hub 5 at no extra cost
 

Did you get an email invite?

Re: Hub 5 at no extra cost
 

Yes it was an invite, like this: https://prnt.sc/1wmqr6o

Re: Hub 5 at no extra cost
 

I always miss out on this stuff. I don't understand how they decide who gets them and who doesn't.

Re: Hub 5 at no extra cost
 

I think you have to live south of watford gap. :)

Re: Hub 5 at no extra cost
 

I'm going to check again in the morning to see if Gig 1 is in my area yet and if so, I will ask them for a Superhub 5.

Re: Hub 5 at no extra cost
 

… and you won’t get one. You’ll get a Hub4.

Re: Hub 5 at no extra cost
 

This is where the industry is going the world over, including BT, over the next few years. The fact is few people want or care about an a landline, so they are dying out.

BT will provide over FTTP with battery backup, as will VM. This is what you'll get.

I'd submit that given that power cuts are much rarer than they used to be, telephone systems are more reliable (no more "all lines engaged, please try later" like in the late 80s), and everyone has mobile phones, the odds of being in a situation where you need emergency assistance and there is a power cut and you don't have a mobile and the battery on the hub has run out are lower than they would have been back then.

Landlines are dead, and no amount of moaning about it will change that. If you desperately want a "traditional" landline, well, BT will still sell you one, as long as you're not in a stop-sell copper area. Best get ordering because in 10 years that will be gone too.

Re: Hub 5 at no extra cost
 

I know very few people who have landlines and of those who do I do not think any of them still use a corded landline in favour of cordless rendering them just as useless in a powercut anyway

Re: Hub 5 at no extra cost
 

VM's solution doesn't work for those with landline based fall monitors, alarms etc. They usually have their own battery backup built in, but if the hub is off power it wont work so will need to be updated with a mobile based backup, increasing the costs to councils.

Openreach did a small battery backup unit that can keep the ONT running. But given even that's been discontinued, it looks like providers are just going to shrug as the wording of any rules by Ofcom only mention 999, not ancillary services that may be just as vital.

I'm sure once enough old people fall and die with no assistance due to this boneheadded policy something will change and VM/BT will have to go to the expense of providing some level of care, but until then I guess you just shouldn't fall over in the dark when the powers off?

Re: Hub 5 at no extra cost
 

There are industry conversations happening about it from both Virgin Media and Openreach and new products being made available that don't rely on a fixed line.

https://www.bsia.co.uk/digital-voice/
https://www.redcare.bt.com/news-and-...ignalling.html
https://personalalarms.ageco.co.uk/b...one-switchover

Re: Hub 5 at no extra cost
 

VM's solution is to give those vulnerable customers a battery backup unit for the Hub. You're still looking at a tiny percentage of the population, and even then, these people are only potentially affected if they have a fall at the same time as a power cut.

I've had 2 power cuts in 6 years, each lasting less than 30 mins, and both in the day when it is light. In actual fact this would not be a problem as VM will fit a battery unit, but even if I were having 1 fall a week necessitating such an alarm use, and there were no BBU, the odds of me having such a fall whilst unmonitored are vanishingly small. With a BBU, they are a rounding error.

A fault at the hub site could cause an issue, but it could cause an issue now!

I think I've read the VM solution also has a 4G sim in, so really, your appeal to emotion fallacy (old people will die without phone lines! Down with this sort of thing!) is baseless. The risk is vanishingly small.


Edit: So if a power cut happens once every 3 years, and lasts 30 mins, at any given moment there is a 1 in 52,260 chance of there being a power cut. If you have 1 fall a week that knocks you out and renders you unable to use your mobile, you should probably be in a home, but that's 52 falls a year. So each year, you have a ~1 in 1000 chance of having a fall while there is a power cut. However, the BBU will last 60 mins, so lets say 1 in 100 power cuts are longer than 60 mins. Now you have a 1 in 100,000 chance of falling during an outage (as the BBU has run out) during any given year.

Re: Hub 5 at no extra cost
 

But it isn't (mainly) the risk from a power cut, but of the internet going down.


I get that equipping handsets with SIMs as a fall back would work fine. But how much would that tie people into VM handsets as opposed to being able to use their own, and what would be the process if these failed?


We had a day a few weeks back where our broadband was down for most of the day (about 10 hours). Whilst I could tether to my phone (and did in order to work) to get online (I have plenty of data) we could at least report the fault by phone, and around this point it was clear it wasn't just a local issue but more of an area issue. With all comms relying on the hub being online, doing that via anything but a mobile wouldn't have been possible.

Maybe the actual solution here is to equip the hubs with a mobile data backup in the event of the main connection being offline, for the primary purpose of alerting VM to the fact the hub is offline, and to allow emergency calls still?

Re: Hub 5 at no extra cost
 

https://www.cableforum.uk/board/show...8#post35981988
So, a non issue, it uses the mobile network. Problem solved, we can move on.

Re: Hub 5 at no extra cost
 

if the power goes down to the hub, yes. But if the power doesn't and the upstream sync does, this workaround works then?

Re: Hub 5 at no extra cost
 

You'd have to ask a VM staff member or someone that has one, but it would seem silly if it doesn't work in such a circumstance.

This seems like concern trolling really, as nobody here seems to actually NEED an EBUL, people are just constructing remote once in a lifetime probability collisions where a tiny number of people could maybe perhaps be affected.

Re: Hub 5 at no extra cost
 

VM's battery backup sim solution only allows 999 calls. Lifeline kit doesn't call 999, it usually calls a contact centre who will use the lifeline box to check the user is okay (they have speakers/mics on them) and then either contact relatives, neighbours or the emergency services. It's not just falls they cover either, some do health monitoring and all sorts of critical care monitoring.

If you need it, you need it. No concern trolling required.

Really simple way for VM to fix this is to just get rid of the 999 only restriction but monitor the SIMs for abuse. With letters before disconnecting the damned things, thank you very much.

Re: Hub 5 at no extra cost
 

I don't think this is VM's problem to solve. Maybe the monitoring device should connect to the users mobile via bluetooth, or have it's own sim card.

Hell phones have accelerometers and speakerphones. This could be an app. I'm pretty sure there *is* an app that does this sort of thing.

https://www.seniorsafetyapp.com/


This "lifeline box" - https://www.lifeline24.co.uk/lifelin...larm-unit-box/ is literally a commercial service provided at significant cost. Maybe if the services their product depends on are dying out they should consider a 4g version, rather than insisting other companies - and their customers - subsidise them.

They also don't actually state who they are on their website. I think this is the legal entity - https://find-and-update.company-info...mpany/08718610 but their legal name, "LIFELINE24 LIMITED", and company number, seem to be nowhere on their website. Seems a bit dodgy to me, as that's illegal. Edit: it's on the terms page, but not the about us or contact us pages.

Another edit, the manufactuer of these devices makes a 4g VOIP version. Solved problem.

https://www.tunstall.co.uk/siteasset...et_2021-v2.pdf

Re: Hub 5 at no extra cost
 

What was the start of your link when you first got this email? My claim button doesn’t work, I’ve tried to get hold of Virgin Media but not very helpful at this stage I have a feeling the start of the link https://virginmedia.com/offers isn’t right as it comes up with 404

Re: Hub 5 at no extra cost
 

Got email that Yodel will deliver the Hub 5 this afternoon.

Re: Hub 5 at no extra cost
 

I so want the wifi 6 just to see if it fixes my air link woes on my Quest 2 hahaha

Re: Hub 5 at no extra cost
 

Let's hope it survives being drop-kicked over your gate. :D

Re: Hub 5 at no extra cost
 

It will be somebody elses gate :)

Re: Hub 5 at no extra cost
 

Must be very lucky NEVER had a problem with any courier :shocked:

Re: Hub 5 at no extra cost
 

has it arrived yet ???

Re: Hub 5 at no extra cost
 

Has it heck as like.


Yodel are probably still using it in their sorting office version of the Davis Cup final.

---------- Post added at 18:35 ---------- Previous post was at 18:34 ----------

Me neither but the footage doesn't lie does it? Though they will be isolated incidents.

Re: Hub 5 at no extra cost
 

Friend of my Dads caught a hermes driver opening a parcel and stealing it. Reported it and hermes and the old bill did diddly and it was all on cam

Re: Hub 5 at no extra cost
 

So did your hub 5 arrive?

Re: Hub 5 at no extra cost
 

anyone else thing they sent him a 4?? hahaha

Re: Hub 5 at no extra cost
 

Would anybody who has received the email be able to copy the URL and paste it either in this forum or PM me as i'd be interested to see if anybody who hasn't been invited is able to join/register to get a hub 5.

Many Thanks

Re: Hub 5 at no extra cost
 

I guess there is a chance there was a bundled NDA but I would have thought had it arrived we would know hahaha

Re: Hub 5 at no extra cost
 

So far the GUI is the same as the hub 3, hub looks physically for a hub. Awaiting to see more in depth tests

Re: Hub 5 at no extra cost
 

That's already been tried over on the Community Forum. It won't work as it checks your account for the invite eligibility.

Re: Hub 5 at no extra cost
 

Very interesting that it seems it's a Sagemcom device, especially when people were shouting down criticisms of the hub4 only having 1GbE with "They had to stick with Arris!"

Hub3 and Hub4 were available in other LG territories before hitting the UK, let this one seems to have come out of left field and hit the UK before anywhere else. I do wonder if this is perhaps based on an O2 relationship with Sagemcom or something?

Re: Hub 5 at no extra cost
 

Received the Hub 5 yesterday. I just set it up, connected directly to my computer via network cable. It's giving slightly better speeds, and it's now on DOCSIS 3.1.

The router's VM-brand settings software looks exactly like Hub 3's, running so much faster and smoother with no lag.

Here's the readings...

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 4.7 41 QAM 256 25
2 139000000 8.5 41 QAM 256 1
3 147000000 8.4 41 QAM 256 2
4 155000000 8 41 QAM 256 3
5 163000000 7.5 41 QAM 256 4
6 171000000 6.9 41 QAM 256 5
7 179000000 6.5 41 QAM 256 6
8 187000000 6.4 41 QAM 256 7
9 195000000 6.6 41 QAM 256 8
10 203000000 6.5 41 QAM 256 9
11 211000000 6.7 41 QAM 256 10
12 219000000 6.7 41 QAM 256 11
13 227000000 6.6 41 QAM 256 12
14 235000000 6.5 41 QAM 256 13
15 243000000 6.3 41 QAM 256 14
16 251000000 6.1 41 QAM 256 15
17 259000000 5.9 41 QAM 256 16
18 267000000 5.6 41 QAM 256 17
19 275000000 5.6 41 QAM 256 18
20 283000000 5.7 41 QAM 256 19
21 291000000 5.7 41 QAM 256 20
22 299000000 5.6 41 QAM 256 21
23 307000000 5.4 41 QAM 256 22
24 315000000 5.2 41 QAM 256 23
25 323000000 5 40 QAM 256 24
26 339000000 4.7 41 QAM 256 26
27 347000000 4.8 41 QAM 256 27
28 355000000 5.1 41 QAM 256 28
29 363000000 5.3 41 QAM 256 29
30 371000000 5.4 41 QAM 256 30
31 379000000 5.4 41 QAM 256 31

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 41 0 1
2 Locked 41 0 0
3 Locked 41 0 0
4 Locked 41 0 0
5 Locked 41 0 0
6 Locked 41 0 0
7 Locked 41 0 0
8 Locked 41 0 0
9 Locked 41 0 0
10 Locked 41 0 0
11 Locked 41 0 0
12 Locked 41 0 0
13 Locked 41 0 0
14 Locked 41 0 0
15 Locked 41 0 0
16 Locked 41 0 0
17 Locked 41 0 0
18 Locked 41 0 0
19 Locked 41 0 0
20 Locked 41 0 0
21 Locked 41 0 1
22 Locked 41 0 0
23 Locked 41 0 0
24 Locked 41 0 0
25 Locked 40 0 1
26 Locked 41 0 0
27 Locked 41 0 1
28 Locked 41 0 1
29 Locked 41 0 1
30 Locked 41 0 1
31 Locked 41 0 1

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 44 5120 QAM 64 1
2 53700000 44 5120 QAM 64 2
3 46200000 43.3 5120 QAM 64 3
4 39400000 42.5 5120 QAM 64 4

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

General Configuration
Network access: Allowed
Maximum Number of CPEs: 1
Baseline Privacy: Enabled
DOCSIS Mode: 3.1
Config file: cmreg-vmdg660-bbt062-b.cm

Primary Downstream Service Flow
SFID: 17980
Max Traffic Rate: 402500089 bps
Max Traffic Burst: 42600 bytes
Min Traffic Rate: 0 bps

Primary Upstream Service Flow
SFID: 17979
Max Traffic Rate: 38500089 bps
Max Traffic Burst: 42600 bytes
Min Traffic Rate: 0 bps
Max Concatenated Burst: 42600 bytes
Scheduling Type: Best Effort

Hub 5 device information

The information below shows current status of this Hub 5.

Standard specification compliant : DOCSIS 3.1
Hardware version : 1.1
Software version : LG-RDK_2.22.19-2106.13
Cable MAC address : ***
Cable modem serial number : ***
System up time : 0day(s)0h:50m:31s
Network access : Allowed

WAN IP settings

Your current Hub 5 internet settings are displayed below:

MAC address : ***

IPv4 address : ***
Default gateway : ***
IPv4 lease time : D:6 H:23 M:4 S:40
IPv4 lease expire : Tue Nov 2 11:02:09 2021
IPv4 DNS servers : 194.168.4.100, 194.168.8.100

Re: Hub 5 at no extra cost
 

So at least for now it looks like the upstream is still using DOCSIS 3.0.

Not that I think much will change, but if you have a BQM on the hub 3, would be good to see how it now looks

Re: Hub 5 at no extra cost
 

Is the HUB 5 any better for WifI than the Hub 3?

Re: Hub 5 at no extra cost
 

Yeah VM can't switch to D3.1 up until they get rid of all the D3.0 modems.

Re: Hub 5 at no extra cost
 

D3.1 upstream before that would be possible for Gig1 and higher though i.e. where customers have guaranteed kit that supports it.

However from previous comments I've seen around online, D3.1 upstream is a significant amount of investment so would need to be commercially viable.

Re: Hub 5 at no extra cost
 

Surely in order to do that you'd need to free up some bandwidth by turning off some of the d3.0 upstream channels though? So you'd need a good chunk of the customers off d3.0 based services.

Hopefully where there are people still clinging to SH2AC where they have concerns about the Puma chipset in the SH3/4, they should be up for moving to the SH5.

It would be nice to see a d3.1 business service sometime soon as well.

Re: Hub 5 at no extra cost
 

Virgin Media didn't have to do that for downstream, so I wasn't aware it would be needed for upstream.

Anyone with a SH2ac will have a service that doesn't need a Hub 3 or Hub 4, so they'd only be moved over as part of an upgrade or as part of the move of the home phone over the the Hub based service. The network management offer of a Hub 4 isn't forced.

That would apply for the Hub 5 too.

Re: Hub 5 at no extra cost
 

Yeah I wasn't expecting forced, I just mean the reluctance (from customers) to move away from the SH2AC might shrink.

I was basing the upload stuff on this post on ISPreview:
https://www.ispreview.co.uk/index.ph...comment-251640

Re: Hub 5 at no extra cost
 

For anyone with a Hub 5 please create and post a BMQ graph.

https://www.thinkbroadband.com/broad...toring/quality

Re: Hub 5 at no extra cost
 

I set it up and will post results soon.

Re: Hub 5 at no extra cost
 

I sent a message to VM wishing to express my interest in the Hub 5 and this was their response..

Hi Paul, I see that you are interested in the new Hub 5 equipment. I can understand your excitement. We will soon be releasing the equipment as a selective upgrade. But at the moment it is still in testing stage so only a few customers have been sent a personal email to sign up for the trial and avail the hub to try the features and inform our concerned team about any pros and cons of the equipment and performance.

We will make it public as soon as we are able to do a selective upgrade for the equipment on the online account, website and also through emails.

We do not have any certain forms to fill in to add you on the trial, but I will leave a note on your account that you are interested in the trial so they would check your account for the criteria consider you for the next phase if eligible. I hope that would be okay with you?

Re: Hub 5 at no extra cost
 

Hmm. They never mentioned a trial or wanting any feedback on Hub 5's performance from me. All I got in the email was this, and I claimed it: https://prnt.sc/1wmqr6o

They have however asked me to send back the old Hub 3, which I did, in the same box the Hub 5 came in using the included pre-paid Yodel label.

Re: Hub 5 at no extra cost
 

When Hub 5 boots up, this happens: https://prnt.sc/1xi98gx

Nothing can make it go away, only another reboot fixes it.

Re: Hub 5 at no extra cost
 

Interesting since I've never been able to amend anything on the website in all my years with Virgin Media. I just get a message telling me to call customer services. I can't even get a price for changing things. Selective upgrade indicates that they might try and charge for it or have an installation fee.

Re: Hub 5 at no extra cost
 

I was told the reason I was getting that was my contract wasn't digital, since phoning up a few years ago I don't get that issue.

Re: Hub 5 at no extra cost
 

I was told the offers + upgrades section doesn't work if you're on any form of discount/special offer....

Seems like they are lying to some of us!

Re: Hub 5 at no extra cost
 

This is the impression I get too re: discounts/retentions deals. For the past couple of years I haven't been able to see any offers but the last time I did, taking any offers seemed to involve the removal of the discounts on my account, so it was actually a deterrent to upgrading.

For example, I had only broadband at that point and the 'offer' in my online account to add a landline (basic weekend calls only) was an extra £30 per month - more than doubling my monthly bill. So, in my experience, if there aren't any offers in your account you're not missing out - they'd be ridiculous offers anyway.

Re: Hub 5 at no extra cost
 

This is my experience too.

Although I have phoned retentions while in contract who have been able to make a change while keeping my offers.

Re: Hub 5 at no extra cost
 

How's the graph looking?