Virgin Media down accross the country.
 

Anyone else here been affected? They're impossible to get through to.

https://www.mirror.co.uk/news/uk-new...dreds-23655545

Re: Virgin Media down accross the country.
 

No problems down here. Been OK all day.

Re: Virgin Media down accross the country.
 

VM has been OK all day up here in Manchester.

Re: Virgin Media down accross the country.
 

Fine all day ( at least every time I have tried) Cardiff .but Taff seems to have more problems than I do !

Re: Virgin Media down accross the country.
 

Fine down here as well.

Re: Virgin Media down accross the country.
 

Coventry has been ok all day.

Re: Virgin Media down accross the country.
 

I went to Thinkbroadband to check the graph as that shows if VM went down.

But VM changed my IP address on the 2nd of March!!

Re: Virgin Media down accross the country.
 

No issues here - never have a problem contacting them either. Longest wait for a long time is about 10 minutes.

Re: Virgin Media down accross the country.
 

https://istheservicedown.co.uk/statu...in-mediaVirgin


Just double checked that my link worked and got the following ..... Ooops! Page not found. (Error 404) .... not sure whether that was a real life comment by the internet getting fed up. :D

Re: Virgin Media down accross the country.
 

No issues down here in the PO13 area.

Re: Virgin Media down accross the country.
 

Did you miss this bit Richard?

Re: Virgin Media down accross the country.
 

I had a slow and intermittant connection between 8 and 9 this morning. It's been fine since though.

Re: Virgin Media down accross the country.
 

That what my broken link a couple of posts back showed. :D

Re: Virgin Media down accross the country.
 

It been perfect here in Warrington all day :)

The minuet there is a glitch the complainers will start. funny that a quote is Across the country yet it was NOT across the country :)

Re: Virgin Media down accross the country.
 

Alright, across the UK then.

People are bound (and entitled to) complain because they are paying a lot of money for a service they aren't getting.

You always seem to try and defend any problems that are encountered because you work for them. I get that they are your bread & butter, but other VM employees on here tend to keep a more neutral stance.

Re: Virgin Media down accross the country.
 

No issues here, been up all day.

Hundreds of users is hardly a major issue tbh.

Re: Virgin Media down accross the country.
 

Bigger issues going on in the world than BB going down for a few hours. I would expect any company to have issues from time to time.

Re: Virgin Media down accross the country.
 

Really not everyone. Some across the network,not all.I don't work for them and I never have and I frankly think they provide an excellent service.

Re: Virgin Media down accross the country.
 

Exactly as its only a major issue when there are outages that affect quite a few parts of the country.

Thats not to say for those having broadband problems is any less important.

Re: Virgin Media down accross the country.
 

Re: Virgin Media down accross the country.
 

Thanks Taf. I did look on that page first but I think I failed to scroll down. :dozey:

Re: Virgin Media down accross the country.
 

Mines been fine here in Swansea.

Re: Virgin Media down accross the country.
 

Had the issue yesterday morning up here in Teesside about 8am but sorted by 10am. Has been fine since and to be fair have had very few issues with Virgin. Been with them since late 90s

Re: Virgin Media down accross the country.
 

It was bad enough that our IT Helpdesk (for ~50k users) put up a banner saying Virgin Media were having nationwide problems and that they should be contacted, not IT Support. They only ever do that when the volume gets high enough to detect a pattern, so it wasnt a small outage.

I noticed that some websites were completely unaffected (BBC was fine for example) but AWS hosted sites were inaccessible. All resolved by 10 am though.

Re: Virgin Media down accross the country.
 

How odd that some websites were affected and others not. You'd think that if there was a fault it would stop all traffic, or doesn't it work like that?

Maybe it's akin to a blockage on the motorway where small vehicles can get past, but not large trucks??

Re: Virgin Media down accross the country.
 

Maybe those websites were hosted in the OVH datacentre that burned down on Wednesday.

Re: Virgin Media down accross the country.
 

FWIW: BN3 7N* cable segment down on my brig19 200/20 provisioned tier at 03:52 (10thFeb2021) 150 auto predicted return at 06:05 and auto Re-connected at 5:32gmt.
My other Brig19 350/35 tier on same cable segment needed a POR in order to reconnect 0612gmt.

Re: Virgin Media down accross the country.
 

It was an equipment fault in Manchester, so you were only affected if your traffic was routed that way.

So like a crash on the M60. You don't care if you're going to London.

Re: Virgin Media down accross the country.
 

Thanks for explaining SP.

If a particular trainline is blocked they can route them via other lines (albeit it takes far longer). Is it possible to configure the internet to do this too?

Re: Virgin Media down accross the country.
 

Yes, that's exactly what was done. Often the systems will do it automatically without you even noticing the break, but in this case it required manual intervention.

Re: Virgin Media down accross the country.
 

Does this sometimes cause pages to take ages to load or connect, or is it so fast that the end user wouldn't notice?

Re: Virgin Media down accross the country.
 

It will vary depending on the nature of the fault. Some faults are easier/quicker to detect than others.

Re: Virgin Media down accross the country.
 

Ahhh, ok :)