Wi-Fi upgrade email
 

Just got this, sounds like marketing rubbish. What have they actaully done without repalcing the hardware, apart from admitting it was previously cr@p.

Intelligent WiFi just got smarter
We’ve upgraded
your home WiFi.
Hello

We’ve been busy upgrading our Intelligent WiFi tech to give you our most reliable WiFi experience with your Hub 3.

The good news is this new-and-improved WiFi is now live in your home, at no extra cost.

Here’s what it means to you:
WiFi you can really rely on
We’ve built on the original Intelligent WiFi tech to make sure your gadgets are on the right frequency they need to do their thing. The new update looks at your WiFi use over the past few days at different times of the day to make sure everything’s in tip-top shape. This means a faster and even more reliable WiFi connection, especially if your devices move around a lot.

And here’s what’s coming soon:
Keep more devices whizzing around faster
With so many devices gobbling up your WiFi at the moment, things can get a little busy. Our latest update helps your data-hungry gadgets dodge WiFi traffic to keep things moving along and prevent those pesky WiFi drops.
Enjoy!
The Virgin Media team

Re: Wi-Fi upgrade email
 

Opt out of marketing for everything ( and never give your phone no out). If there's something genuinely to your benefit going i usually find out on forums like this.

Re: Wi-Fi upgrade email
 

Just had the same email must be justifying the price rise next month.

Re: Wi-Fi upgrade email
 

I seem to of opted out of that too as I haven't been told about any rise ;)

Re: Wi-Fi upgrade email
 

I got the same email but with Hub 3 replaced by Hub 4

Re: Wi-Fi upgrade email
 

I had it as well, I assume it's a software/firmware update for the roll out of the "intelligent" wifi pods for those that pay extra for it?

the current software on them to auto switch for old/net devices doesn't work very well, so it could be that they've improved that.

Re: Wi-Fi upgrade email
 

aye i got that email. saw the subject and got excited and then read it and thought "i literally have no idea what this means"

Re: Wi-Fi upgrade email
 

I had the email too, found this article which I guess it relates to: https://www.virginmedia.com/corporat...gent-wifi-plus

Re: Wi-Fi upgrade email
 

It is no longer possible to have Wi-Fi turned off so that you can use your own access points instead of Hub.

If Wi-Fi is disabled on Hub, it will auto re-enable, with one SSID

Re: Wi-Fi upgrade email
 

Probably paranoia but reading the same e-mail I instantly heard alarm bells - "looks at your WiFi use over the past few days at different times of the day to make sure everything’s in tip-top shape" - I read snooping on what you're doing and where! Maybe I'm wrong but this looks prime for data harvesting.
Interesting you can't disable the Hub 3 WiFi..... can it still get data when you don't log in through the Hub 3 WiFi and, go through a mesh system, I use the Linksys Velop and nothing logs in through the Hub 3 (hard wired to the Velop)?

Re: Wi-Fi upgrade email
 

Welcome to the forum.

You can disable the Hub3 WiFi.

https://www.virginmedia.com/help/vir...ess#hub3orhub4

Re: Wi-Fi upgrade email
 

Man I'm so glad they've upgraded my 3 Unifi APs, how nice of them. All whilst my Hub3 was in modem mode too!

Re: Wi-Fi upgrade email
 

@ SnoopZ

"You can disable the Hub3 WiFi."

I can.....BUT.... it keeps on enabling. This has happened since the Wi-Fi updates.
No problem, whilst on the POD Trial.

But I may want to return to my Home brew access points.

Re: Wi-Fi upgrade email
 

Looking at the Wi-Fi signals using WiFianalyzer, I notice a very large signal eminating from the Hub3 marked as .. Hidden SSID both on 2.4Ghz & 5Ghz.
neither of these are visible in the normal Wi-Fi network settings on my 'phone.
Both have a completely different MAC address.

Re: Wi-Fi upgrade email
 

So in very simple terms. What do l get out of it. Just to add l can't see any change .

Re: Wi-Fi upgrade email
 

Superhub 4 seems to stay in mode only mode and still using my TP Link deco for my wireless.

Re: Wi-Fi upgrade email
 

I disabled wifi on our Hub3 on the 3rd November (when it was delivered) - I use Google Mesh for wifi, and it’s still disabled.

Re: Wi-Fi upgrade email
 

The hidden SSID is most likely to be another device on your network. Amazon Fire/Roku/NowTV/Chromecast all create a hidden network as do many smart devices.

Entering the MAC address on https://macvendors.com/ might show you what it is, the Hub's MAC will display "ARRIS Group, Inc.".

Re: Wi-Fi upgrade email
 

I do not have any of these so called "smart devices"

It was strongest close to the Hub3.

It immediately disappeard when I dist. the Hub3 power.

It is now no longer showing.

Re: Wi-Fi upgrade email
 

[QUOTE=Brunel;36071514]I do not have any of these so called "smart devices"

Could it be a wi-fi printer?

Re: Wi-Fi upgrade email
 

Could it be a wi-fi printer?

No... my old printer is cable connect only.

Re: Wi-Fi upgrade email
 

Whatever it is, it's definitely not from the hub. The second screenshot shows the hidden network is a different bandwidth (40Mhz) and also considerably stronger.

Re: Wi-Fi upgrade email
 

have you been vaccinated against anything recently ;)

Re: Wi-Fi upgrade email
 

I got the email too. Does not affect me as i use a separate router and the hub is in Modem mode.

Re: Wi-Fi upgrade email
 

No it doesnt.

My hub is also in moden mode.

Re: Wi-Fi upgrade email
 

You've opted out of 'Virgin WiFi', yeah?
https://my.virginmedia.com/my-profile/view
Attachment 28926

I had a very strong mystery WiFi network showing until I realised that it must be my neighbours hub broadcasting the Virgin WiFi signal!

Tom

Re: Wi-Fi upgrade email
 

"You've opted out of 'Virgin WiFi', yeah?" YEAH!

Re: Wi-Fi upgrade email
 

I got this email too, cannot say that I see any difference in the WiFi signal.

Re: Wi-Fi upgrade email
 

As previous, no matter how many times I disable the hub 3 wireless, it keeps on re- activating.

Re: Wi-Fi upgrade email
 

How long does it take to reactivate?

Do you turn the hub off at night?

Re: Wi-Fi upgrade email
 

How long does it take to reactivate? Circa 5 mins..

Do you turn the hub off at night? No

A slight change to all this, normally under wireless the tick box DISABLE is selected, then apply changes. WIRELESS IS THEN OFF.

Since the "Router update" it has then re- activated, with tick box showing ENABLE.
Both 2.4 & 5

Now both boxes show ENABLE.. but there is no wireless signal.

Curiouser & Curiouser.

Re: Wi-Fi upgrade email
 

I had disabled 5g as I only got 2g here. But it has now Enabled the 5g. Can't see any difference in my Wi-Fi. Same as before. So what is the catch??

Re: Wi-Fi upgrade email
 

Since the Wi-Fi update (I Only use wi-fi on my Mobile phone) Rest is CABLE.
I have been having You have lost your Wi-Fi Connection (I get that in ZOOM and sometimes Facebook) Your Internet connection was Restored. ALSO, when I sign in to my Hub3 there is now a Window showing my Password for All to see. NEVER had that before. I sign out. I sign in and it normally asks me for my password. Why has it changed.???? Drop ouits doing my head in.