Originally Posted by General Maximus (Post 36071122)

can you provide a two sentence summary so we don't have to bum around with iplayer and signing in.

Originally Posted by Itshim (Post 36071272)

Change supplier if you are not happy .Guess it can't that bad

Originally Posted by RichardCoulter (Post 36071313)

Some people don't have any choice because of the type of BB that they want/need.

Originally Posted by Paul (Post 36071438)

Really ?
Can you name an area (or areas) where VM is the only BB choice.

So a few people have issues and suddenly its a major "countrywide" issue ?

Originally Posted by RichardCoulter (Post 36071447)

They say they can't get the speeds offered by VM from other providers, is this not correct??

According to the BBC report it is.

Originally Posted by Sirius (Post 36071458)

Then maybe the other providers need to spend some money and build a better network.

Instead of having a dig at VM " nothing new there BTW" have a dig at the other providers who have not bothered to build better backbones and local networks. If you knew how much is spent each year by VM on updating and expanding there network you would understand why we have faster speeds. BTW i am not going to say how much before you ask

Screen shot below is my speed at 20-02-2021 21.27

Originally Posted by RichardCoulter (Post 36071467)

there is an enormous amount of customer dissatisfaction with VM at the moment due to various issues.

Originally Posted by RichardCoulter (Post 36071467)

As a VM employee, you are hardly going to give an unbiased opinion.

Originally Posted by Paul (Post 36071472)

On what actual evidence do you base that ?

Originally Posted by RichardCoulter (Post 36071474)

There's loads of recent complaints on forums, review sites, facebook groups, their own Community Forum etc.

Originally Posted by joglynne (Post 36071484)

Richard I am sorry but how often do you ever go on line and post a review saying how satisfied you are about any product or service you receive?

Well you are not alone in not handing out praise very often. The sources you quote on the sites you visit do not reflect every customer only those who have a problem. I am sure that if you could add together the number of complaints you read or hear they would be from a very small minority of each companies customer base.

We are all having to cope with the effects of this pandemic, staffing levels have been effected in every area and VM does not have a magic wand it can use to keep everyone happy.

If you think any other provider is so much better then I am sure they would welcome you with open arms.

Originally Posted by Skie (Post 36071550)

VM Dont seem to be doing terribly well in a current MSE poll: https://www.moneysavingexpert.com/po...and-provider-/

Originally Posted by RichardCoulter (Post 36071551)

:shocked: The only provider worse than VM is Vodafone!

I haven't got any experience of this company, I wonder why their customers rate them as even worse than VM??

Originally Posted by Sirius (Post 36071458)

Then maybe the other providers need to spend some money and build a better network.

Instead of having a dig at VM " nothing new there BTW" have a dig at the other providers who have not bothered to build better backbones and local networks. If you knew how much is spent each year by VM on updating and expanding there network you would understand why we have faster speeds. BTW i am not going to say how much before you ask

Screen shot below is my speed at 20-02-2021 21.27

Originally Posted by RichardCoulter (Post 36071551)

I tend to review exceptionaly positive or negative experiences, but not neutral experiences.

They've had nearly a year to deal with the fallout from the pandemic and most organisations have managed to sort things out using various methods. The deterioration in CS seemed to start when Liberty Global bought the company, well before the pandemic.

However, I do actually think that the problems with VM are exacerbated by them outsourcing so much to those dreadful (but cheaper) offshore call centres. The pandemic must have hit them harder and this has come back to bite VM on the bum.

Edit: Found this: https://www.ft.com/content/75d22f10-...f-41bea055720b

Your last sentence accurately sums up the arrogant attitude of VM these days ie like it or sod off!!!

At the moment, I personally have no issues with VM & have been adequately compensated for the absolutely shocking service that I was subject to, but I am aware that this is not the case for many people, many of whom don't have access to legal advice & representation.

---------- Post added at 22:16 ---------- Previous post was at 22:01 ----------



:shocked: The only provider worse than VM is Vodafone!

I haven't got any experience of this company, I wonder why their customers rate them as even worse than VM??