Faster upload speeds. aka. full 10% on all packages?
 

Hi,

I called up VM to discuss the price increase and to check whether I will be effected by it.

I enquired about their upload speeds since I was looking for a package with higher upload speeds than the 35mb I get with the 350mb package I am currently on and didn't want the 1gig package as it was too expensive.

To my suprise the rep offered me the 500mb package with 50mb upload and the 1000mb package with 100mb upload speeds.

I went for the 500mb package as it was not too expensive than what I am paying now.

But the package has still not been activated. I called up VM the next day to check and I was told that while the upload speeds are correct, I shouldn't have been offered the 500mb package at the quoted price. And there was no mention about the offer in their system.

I have asked for a copy of the call recording and I was being told that it will take up to a month for the recording to be made available to me.

I am still waiting for somebody to get back to me.

Re: Faster upload speeds. aka. full 10% on all packages?
 

they don't do themselves any favours do they. Sounds like another complaint for the CEOs office. I had a similar problem with another company many years ago and the person I spoke to on the phone was able to listen to my phone immediately. I don't think he believed what I was saying and tried calling me out on it but he was wrong and I was right :)

Re: Faster upload speeds. aka. full 10% on all packages?
 

The next representative told me that they cannot listen to the previous recording and it will be sent to the manager to review it.

Re: Faster upload speeds. aka. full 10% on all packages?
 

You dont get 10% on the 500, 600 or 1000 packages. You were miss informed.

https://www.virginmedia.com/shop/broadband/speeds

Re: Faster upload speeds. aka. full 10% on all packages?
 

I confirmed this with 3 different agents.

Maybe VM are not advertising it widely as yet.

Re: Faster upload speeds. aka. full 10% on all packages?
 

Maybe you were lied to im getting 1000/50 just now

Re: Faster upload speeds. aka. full 10% on all packages?
 

There isn't tiers that have a 10/1 ratio for over 300Mb services currently. They will be available some time in the future but arent available now.

Re: Faster upload speeds. aka. full 10% on all packages?
 

I think you'll find 350M has 10/1 on it, I get 35 upload on it. :)

Re: Faster upload speeds. aka. full 10% on all packages?
 

I get 80 down, 10 up . . . 100Mb connection :p:

Re: Faster upload speeds. aka. full 10% on all packages?
 

Typo, I meant to say 350 ;)

Re: Faster upload speeds. aka. full 10% on all packages?
 

I think Virgin are beginning to Price themselves out of the market with yet another £3:50p price rise, year after year. If I don't get a decent deal I'll be going from the 350Mbt down to the 300 or 250 (whatever the next lowest is) Had enough. Funny thing is, they still the fastest around and they know it..

Re: Faster upload speeds. aka. full 10% on all packages?
 

With the Vodaphone/City Fibre symmetrical 1Gb service rolling out, this won't be for long. Combining this with Sky's TV only package, works out considerably cheaper than VMs minimum TV with its 1Gb service. Few current VM customers would quibble with the difference between Vodaphone's actual speeds of 900Mb/900Mb and Virgin's 1.2Gb/50Mb available broadband.

Re: Faster upload speeds. aka. full 10% on all packages?
 

Well thats great if you happen to live in one of 12 cites, not much use for the vast majority of us.

Re: Faster upload speeds. aka. full 10% on all packages?
 

It won't stop with those cities. You have to start somewhere. Vodaphone have mostly started from scratch, although sometimes, as in Coventry central, using existing City Fibre networks.

Re: Faster upload speeds. aka. full 10% on all packages?
 

And even then, if you got to the availability checker, you may get Or

Re: Faster upload speeds. aka. full 10% on all packages?
 

City fibre have been laying ducting for over two years here, breaking virginmedia connections all over the place.
Still only one very small area of the town has access to the city fibre network.
I think it will take a long time before they become relevant here.

Re: Faster upload speeds. aka. full 10% on all packages?
 

Cityfibre are rolling out to a lot of towns at once. This time next year there will be a lot more availability.

Re: Faster upload speeds. aka. full 10% on all packages?
 

Openreach are expanding their FTTP network at a breakneck pace. Not symmetrical like CityFibre but 115Mb up is still twice as fast as VM with headroom to go higher.

Re: Faster upload speeds. aka. full 10% on all packages?
 

From the openreach site ;

Re: Faster upload speeds. aka. full 10% on all packages?
 

i've had vodafone's fttp for about a year now, in huddersfield on their 200mb/200mb package, while the price is good, the service is good but the router supplied and customer service, well if i'd of only known then...
i moved to another street in the same area and they completely messed up my account billing somehow, it took almost 3 months to sort out, when you call for an issue about the broadband their clueless because you have a fttp product and they go through steps for a adsl line ie. checking your filters or phone cable etc..
the router is probably one of the worse i've ever used, 5ghz devices sometimes don't see the router even if next to it, options to change settings are very basic and often reset to default after a while.... and the kicker is i've still yet to find a suitable replacement which will work with the service.... ones available are quite pricy and at the min out of my price range..
but i still use the service as it's the best for my and that of my family's needs, 4 kids who use the bandwidth like tap water lol
i would however recommend it as i've not really had any service issues and never had a dropped connection and boy is it fast both ways, currently getting about 218MB down and 210MB up

Re: Faster upload speeds. aka. full 10% on all packages?
 

Basically the same here, the ducting on streets near me comes out the ground by lamp posts / telegraph poles and is tied up to them. It's been that way for a year now. I suspect City Fibre is not going to be live in most areas of advertised towns / cities any time soon.

Re: Faster upload speeds. aka. full 10% on all packages?
 

I mean, the SH3 is kind of renowned for being crap, the SH4 is still puma chipset, and at least with CF you can use your own router properly rather than still being stuck with the SH as a modem.

But there will be more than Vodafone on CityFibre as it gets wider, Zen have already announced pricing etc for CityFibre based services here in Ipswich, which is way lower than VM (who aren't really comparable with 35m up).

And as for customer services, I think if anyone could be worse at that than VM I'd consider it an achievement.

Almost 1 year waiting for my simple customer services complaint to be dealt with now.

Re: Faster upload speeds. aka. full 10% on all packages?
 

this is the router they / I use
https://www.vodafone.co.uk/broadband...-broadband-app

before this there is a black box on the wall inside your house which converts the fibre to ethernet and then this is connected to the router.. somehow the router knows or has a username and password to be able to connect the user account and provision the correct package, you'd think you would be able to just use any cable router like you would with virgin but without the user detail's you simply can't.
there is a draytek (think that's how it's spelt) that will work with some reconfiguring but by all accounts it's a pita to do
oh the customer service is very dire, i've had experience with virgins army of drones and their not a patch on vodafone's muppets

Re: Faster upload speeds. aka. full 10% on all packages?
 

Yes, I know, they are a Calix SDN G-Pon network, so the black box will be a gigapoint 800gv2:

https://www.calix.com/content/calix/....htm?88696.htm


That is a G-Pon ONT, equivalent really to the RFoG fibre to coax adapter in a VM RFoG install.

As for using your own router, you should just need to set the VLAN to 911.

VM don't even answer the phone anymore heh.... And then when they do, they lie to you, change your package without consent, etc. I cannot wait to be far away from VM.

Still, I'm likely to take Zen on CF over Voda.

Re: Faster upload speeds. aka. full 10% on all packages?
 

Re: Faster upload speeds. aka. full 10% on all packages?
 

Yep, nothing planned anywhere near me. :(