New price rises 2021!
 

Re: New price rises 2021!
 

I had an email from virgin today, mine is going up £4 from March 1st.

Re: New price rises 2021!
 

Same here :mis:

Re: New price rises 2021!
 

Not just VM ;

Re: New price rises 2021!
 

VM are just the first to announce price rices, the usual suspects will follow suite in time.
Disgusting though any company raising prices during these times.

Re: New price rises 2021!
 

Why?

Re: New price rises 2021!
 

This is different to past years, normally there's only so many people that phone and moan at the price rise and either get a better price than they was paying before or at least not increase.
People will have less money as they are only getting 80% or have been made redundant in the past few months this might be the last straw to make people switch.
With the new lockdown people will also have more time on their hands to contact virgin media to moan for discount or leave especially if a company like sky come out and say no price rises for the next 18 months

Re: New price rises 2021!
 

Why? Because people are losing their jobs left right and centre.

Re: New price rises 2021!
 

I just got a new retentions deal today for 18 months ‘fixed with no increase during the term’ good timing

Re: New price rises 2021!
 

Is that Virgin Medias fault ?

Is no other shop or business anywhere in the country increasing prices ? (Hint, they are).

Sorry, but they are not a charity.


Also, you might want to read the report as well

Re: New price rises 2021!
 

Mind you not as bad as SKYs 10% rise last year.

---------- Post added at 23:50 ---------- Previous post was at 23:49 ----------

Thankfully i'm fixed with Plusnet until May 2022.

Re: New price rises 2021!
 

Agreed, and other similar providers are likely to increase their prices even more.

There was no increase last year and investment comes at a cost.

Re: New price rises 2021!
 

My increase will be £3.50

Re: New price rises 2021!
 

You can bet your bottom dollar that some will happily forget that VM did NOT raise prices last year unlike some other providers. Some people will always moan no matter what.

Re: New price rises 2021!
 

£4.50 from 1st March on ultimate Oomph package

Re: New price rises 2021!
 

For once OB l agree with you.

Re: New price rises 2021!
 

Prices rises due to inflation ive no problem with. But VMs ( and others) have busted that over the past few years.
Only negotiated a new deal couple of weeks ago, heard nothing, so fingers crossed! If they do renege on the deal its contract ripped up and the bore of renegotiating again...

Re: New price rises 2021!
 

Defo going to go to retentions as don’t see the point in accepting “inflation” as a justification for costs going up - otherwise inflation never comes down!

Where’s their entrepreneurial spirit? These capitalists are supposed to create competition and drive costs down for end users not issue lazy annual price rises just because they can. ;)

Re: New price rises 2021!
 

What competition ?

No one else around here can provide anything close to 350/35, let alone 1000/50.

Re: New price rises 2021!
 

Well I only agreed a new 18 month contract on the 24th December with a couple of agreed changes with uplifts to TV and BB options. Now will a price rise apply for a brand new contract still in its initial 30 days? If yes then I will be ringing up and removing those uplifts!

However one of those uplifts I did was for BB from 100 to 200MB as have had speed performance issues where I am so may negotiate that one still. If after upgraded to 200MB, doing speed tests on VMs own site (which uses Speedtest anyway) only came up with 127-141MB download anyway (and that was with a direct ethernet connection to my SH3 so no Homeplug or WiFi slow down) so still well off the 200MB purchased.

The other uplift I did was on TV as my old package (Fun TV) was no longer available I was told. Not so bothered about this uplift and will pull back if required to save cost if a price increase does apply for my new contract. It was a bit of a strange offer in that I was happy too have the nearest to what was Fun TV with the channels that offered and was changed to Mix TV, but then discovered that meant I would not get one channel I do watch (National Geographic) so rang back to say this wasn't stated and was then changed to Maxit TV to get that channel back and at no extra cost. Now what i was told was there was no other option above Mix TV despite being other options on the VM site like Full House. So not sure what was gong on there and even wondered if the agent was a bit "too merry" as this was Christmas Eve I called! But was happy to accept as wasn't costing me anything, but if it does now with this price increase then that is a different matter! I only wanted 1 extra channel from the Mix TV I was offered, so if it will cost me lots, its not that important in the end and will go back to Mix TV or whatever they can offer me as a pull back.

By the way, one thing I've always wanted to know is whether VM have ever offered TV only so for any Internet connection allowing the customer to use another provider? Its not an option on the web site but are they prepared to agree to that as a direct customer contract if called up? If it was possible it would be an option I would consider but is it some thing VM would very consider or a "no go" option as far as they are concerned. My logic is that if directly connecting a Tovo V6 box to your BB router does it matter which BB driver you are using?

Re: New price rises 2021!
 

Not since they discontinued the original TiVo - there were TV options (possibly TV/phone) that didn’t require Virgin broadband.

The V6 - on both TiVo and 360 software - will only connect work with a Virgin broadband connection.

Re: New price rises 2021!
 

The original TiVo isn't discontinued. Many customers are TV-only.

Re: New price rises 2021!
 

I'll try telling my Tivo its discontinued this morning.... Despite its slowness that additional scart output is ever so handy !

Re: New price rises 2021!
 

There's now the Mix it (broadly equivalent to Freeview) with Personal Picks (https://www.virginmedia.com/content/...Picks_2019.pdf)

Mixit + The "Entertainment & Documentaries" personal pick would have been achieved the same.

Costs may vary, as ever - and Maxit may not be much more expensive (and therefore better value) in some cases.

Re: New price rises 2021!
 

I also still have the old 500 GB scart version and yes the scart is certainly handy, although the fuzzy RF analog loveliness I can pipe around the house is starting to feel a bit dated. I'm sure our American forum friend would appreciate it ;)

Re: New price rises 2021!
 

Apologies I meant "to new customers".

Do they do TV only downgrades for TiVo users?

Re: New price rises 2021!
 

Mine is going up £3-50, wife is complaining again yet she's the one that wants the TV package.

I'm wondering about going BB only and getting a Freeview PVR type thing for the TV ;)

Re: New price rises 2021!
 

Yes, though it's rare.

Re: New price rises 2021!
 

My increase is £3 50 from March, We should still get our loyalty bonus I hope

Re: New price rises 2021!
 

The list you have linked is way out of date . Stopped looking when I saw universal listed :shocked:

Re: New price rises 2021!
 

Try this:
https://www.virginmedia.com/content/...ember_2020.pdf

Re: New price rises 2021!
 

Just received my email. My price increase on 1 March coincides with other discounts expiring on 9 March - so my bill is set to increase by more than £20 per month.

Does anyone know whether retentions are likely to have better offers to stay if I call now during the price change period, or are there likely to be better discounts available after 1 March when there are fewer calls being made to retentions? I might be over thinking this!

Re: New price rises 2021!
 

You can try your luck just now as you have the right to leave.

Contracts are for 18 months now. If you put your notice in you may get offered an even better deal. Depends what they offer you it’s worth a bash.

Re: New price rises 2021!
 

Universal is still there!

Re: New price rises 2021!
 

Huh? Where?

Re: New price rises 2021!
 

Now not sure it didn't open "old" page as I cannot even open it at all ! Got it to open and yes just have seen old list when I went for the link you gave .as this time it's different . Acrobat has a lot to asnwer for I guess ?

Re: New price rises 2021!
 

If you wait until after 1st March you will already have accepted the price rise so too late. The email will state what date you must decide by.

Just recieved mine and it states.

Re: New price rises 2021!
 

I called 150 and followed the menu for "Leaving", automatically offered a £3:50 discount for 6 months.

Waiting for a human to answer, I expect a discount for a longer period.

Could be a long wait.

Re: New price rises 2021!
 

Still haven't had any news of this rise but they always send these things to me by letter for some reason. Only got a new deal a couple of weeks ago, so might have escaped...

Re: New price rises 2021!
 

l have not had any news either but l am sure it won't be long in coming..

Re: New price rises 2021!
 

I got a smallish discount a couple of months ago but my £4 price rise e-mail came at the start of the week. Think it might be time for a bit of hard ball negotiation for once, it seems it's the only way to get a significant discount.

Re: New price rises 2021!
 

That is the one good thing about a price rise, its puts us all 'out of contract' and a chance to renegotiate. Last time this happened I managed to get the price rise and more discounted !

Re: New price rises 2021!
 

Very true, I could just do without the hassle, it's the only time I ever use the landline phone.

Re: New price rises 2021!
 

Top tip if you get an overseas call centre, hang up and try again another time. Only the UK retentions seem to give decent deals, they seem to answer rarely. Its pot luck. Worth persisting and being patient with, but yes the whole process is a pain in the backside.

Re: New price rises 2021!
 

I think I've been lucky as I've only ever got Wales/Scotland/Liverpool in previous "thinking of leaving" retention calls, though I always ring well before lunch time. I agree, reaching the offshore centres is the time to abandon all hope. Once spent 40 minutes on the phone to India just to ask them for a new Tivo remote :(

Re: New price rises 2021!
 

You can order replacement remotes online...

https://www.virginmedia.com/help/vir...tv-control-app

Re: New price rises 2021!
 

My email says the same date, however my minimum term ended in September, so no issues on that front.

It's somewhat disingenuous of VM to insinuate that cancellation fees would be payable by customers after 12 Feb, when those of us in who are not in a minimum term are free to leave without penalty at any time. It could well discourage some people from switching who might otherwise get a better offer elsewhere.

Re: New price rises 2021!
 

Ah that's interesting. it was 3 or 4 years ago when I needed one and I tried via the official forum and back then I was told I would need to ring. Hopefully I'll have a new box before this one dies but thanks for the link. ;)

Re: New price rises 2021!
 

Was not aware of that. Why didn't you arrange a new deal back in September?

Re: New price rises 2021!
 

My minimum term was 12 months but discounts were for 18 months (except a £3 one, which was 12 months). I decided that, due to there being no price rise last year, I couldn't be bothered haggling over £3 per month and would wait the other discounts expire this March.

Re: New price rises 2021!
 

Fair comment.

Re: New price rises 2021!
 

I have been contacted by a Virgin agent, working from home.

They offered a new 18 month contract at a lower price than I am paying at present.

I have accepted.

Re: New price rises 2021!
 

Was your current deal up?

Re: New price rises 2021!
 

No, I cancelled due to current price rise.

Re: New price rises 2021!
 

My contract is up next month , I cannot get through to V M on the phone. I am paying £68 a month for Phone, broadband and the lowest package of TV. Is anyone paying less , Now they want £71 from Feb.

Re: New price rises 2021!
 

I rang early this morning. Currently paying £59 for 100 BB, full TV and unused free weekends landline phone (this was negotiated down from about £70 over the summer). Got offered £4 off for 6 months as an "auto" offer by the robot lady, accepted it but then got put in a queue anyhow !! Point is I got through no problem but the UK based adviser couldn't understand why I'd been put in a queue after accepting the offer. No sign of the discount yet so none the wiser if I've got it or not. Are you ringing from a mobile or VM landline ?

Re: New price rises 2021!
 

I phoned today and was in a hold for 30 minutes, I have been with VM for 24 years the woman told me, I got my account down to £59 for 18months I am happy about this as a bi difference from £71,

Re: New price rises 2021!
 

Rang last night. Maxit TV M350 BB and M phone. Was £74 until last November and got down to £73. Then £4 increase due in March. After latest call going to£66 for 6 months then £70 for a year. If they hadn't emailed me then VM would be better off lol

Re: New price rises 2021!
 

That doesn't sound like a great deal, but to get a better price you will have to persist with getting through to VM by phone, you just have to be patient. If the first person is from an overseas call centre it's unlikely they will be able to do much other that offer the current prices, so if you are serious about cancelling ask to do that and you get someone UK based who will find you a better deal. We saved £24 per month doing that.

Re: New price rises 2021!
 

My deal was with an overseas agent. Total call time under 30 minutes.

Re: New price rises 2021!
 

I've found this constantly and it's been an issue getting through to the UK recently (I've tried a few times but always get India). I'll have to try again in the mornings as it has always been afternoon when I've called.
Retentions always used to be UK based.

It seems the UK staff have access to a different billing system, as they've told me before that 'loyalty discounts' are separate from the main bill/discounts - which confuses the hell out of the offshore staff!

Tom

Re: New price rises 2021!
 

This is same with SKY i got through to overseas and said no to the offer he was very good tbf and put me through to another retentions department in Scotland who gave me a much better deal.

Re: New price rises 2021!
 

I tried a few times last month usually it went overseas who offered diddly squat. On one occasion in went straight to a nice Scots bloke who did me a decent deal.

No price rise for me yet, hopefully my deal superceeded it.

Re: New price rises 2021!
 

I always ring retentions early morning (9 ish) and have never been put through to offshore yet. I realise I've probably just hexxed it and will never get through to the UK centres again. :erm:

Re: New price rises 2021!
 

Got through yesterday after a pretty long wait and luckily a super polite Welsh chap picked up. UK staff are up there with the best IMO.

£44 for 200meg BB/'Mix' TV (which is seemingly still a thing) and the obligatory phoneline. Did enquire about Gig BB but it's a long way off for PO9 apparently!

They satisfied my 'new customer' price stipulation, so agreed.
Don't much like the new 18 month contracts - But I can only assume there'll be another price increase/get-out clause before then!


Tom

Re: New price rises 2021!
 

Mix TV is now a legacy tier, it's bound to be the confusingly similar MixIt.

This similarity seems to have resulted in many misunderstandings by customers and VM staff based on the many threads I've seen on thr official VM forums since the MixIt/MaxIt pairing of tiers were introduced.

They really do still sell Mix. However you are right to point out it often gets confused with Mixit.

Re: New price rises 2021!
 

I stand corrected...and very surprised. :D

Re: New price rises 2021!
 

I've still got 'Full House'. Don't need the kids tv, but part of my discount depends on it (something to do with Tivo upgrade years ago. You got to keep your old box as an extra for free, but only if you had Full House). Still getting that discount, downgrading to Maxit increases my cost.

Re: New price rises 2021!
 

That's keeping something though. I was talking about selling TV tiers to new customers, and existing customers as part of trying to get a new deal.

Many of the latter have not realised what they were getting (or not getting) when they moved onto their, at first, seemingly better deal.

I'm still on the Fun TV tier, which is legacy (though I was wrong about Mix, so maybe it isn't ;) ), I wasn't saying people weren't on old TV (legacy) tiers because I know many still are, myself included.

Re: New price rises 2021!
 

This is probably not the best place to ask this, but as its price increase related maybe someone here can advise me.

So like many Virgin Media customers i've been notified of a price increase which for me is around 6.01% per month. At the bottom of the email it says i should contact VM before the 10th of Feb to be able to cancel my contract without incurring any fees. I currently have Broadband, TV, and Landline from VM.

Community Fibre is set to go live on my road in the next week or two and i want to port my VM landline number over to Community Fibre's VOIP service as many friends and family especially the elderly ones have that number and have had that number since mid 90's.

However i have read, once i give VM notice to terminate my services, landline number porting doesn't work and will fail.

Here's my question can i start the number porting to another provider. Then on the 9th of Feb contact VM and say i want to cancel my services without incurring any charges?

Re: New price rises 2021!
 

When you phone VM to give your 30 days notice they won't include your phone service in the cancellation process - this will be cancelled automatically when your number is ported to the new provider.

That's how it worked for me a few years back anyway.

Re: New price rises 2021!
 

So back in June 2020 I re-contracted, a 12 month contract fixed for 18 months, I got the email to say going up £3.50.

Now that I am on a fixed contract surely they cannot up my price? I cannot see anything in the T&C's that state they can, any advice before I ring them up?

Re: New price rises 2021!
 

They can unless it was agreed beforehand to be as a fixed price. You are however free to break the contract and leave or negotiate a better price with a bit more leverage.

Re: New price rises 2021!
 

That's good. We've also still got Mix TV, I made sure that they wouldn't move us on to one of the new packs this suits us perfectly.

Re: New price rises 2021!
 

I'm inMix suits me down to the ground . Would not want to change . Offered mixit and 200 meg for the same cost but only for 12 months then 6 months at split the difference . Non starter .
Will wait for price increase then cancel.:rolleyes:

Re: New price rises 2021!
 

Yeah 'Mix' seems to have more channels than the newer alternative and I was advised last year to hold onto it.

Just wish you could delete the thousands of Asian/Religious/Kids channels or make them an optional bolt-on, though!

Tom

Re: New price rises 2021!
 

Sky do 18 month contracts - BT now only do 24 month and are reducing the available channel line-up almost monthly.

Re: New price rises 2021!
 

Just got our rise letter. £4

It's odd, it's on nice paper but pretty much just a 1 line "pay us £4 more a month, or you can leave. Toodles" Usually they at least try and list their 'benefits'

Re: New price rises 2021!
 

At least they sent you a letter. Three have just sent me a text which is basically "From 16/02 we're putting your calls up 300%, texts and data 500%. Toodles."

Re: New price rises 2021!
 

Who's this 'Toodles' that's putting everyones bills up ? Rotten swine whoever he is.
He's not sent me a letter yet ;)

Re: New price rises 2021!
 

Call retentions and the phone system will offer you the exact amount of the rise before even transferring through to a human! - It's laughable :)

Tom

Re: New price rises 2021!
 

Well I spent 2 hours on the phone on Thursday tea time, apparently even though my contract says I was paying £24.74 its not fixed and they can put the price up.

The first person couldn't do anything and ended up put through to someone else, said best he could do was to recontract me which I was fine with and it would cost me 50p more a month, fair play. Said contract would be emailed out and told me my prices.

Anyway email comes in with contract on and its £21.74 fixed for 18 months so 3 less than what I am paying already! Not going to argue but so disorganised with it all.

Re: New price rises 2021!
 

No letter, no email or anything thus so far to our household.

Re: New price rises 2021!
 

Your contract will probably be dated from the date you called and agreed to the new contract, so you will still see the affect of the price rise from March.

£21.74 + £3.50 = £25.24 which is 50p more than you were paying before.

Re: New price rises 2021!
 

They say on the 'phone that a new contract from now will not get a price rise in March.

---------- Post added at 10:24 ---------- Previous post was at 10:23 ----------

We didn't get any notification - I asked and was told Oomph are not getting a price rise.

Re: New price rises 2021!
 

The letter arrived. Up £4 to £99.85. 200mbps, Full House and Talk weekend.

Re: New price rises 2021!
 

You definitely want to get that renegotiated I'm paying £82 for the same plus Talk anytime and an extra box.

Re: New price rises 2021!
 

That is terrible every year I get top package for 99 pounds for my parents, brother, and a few friends

This year is was the most I've paid at £116.50 for Oomph and extra 3rd box, this £4.50 gives me a reason to get it closer to £99

Will ring them tomorrow

Re: New price rises 2021!
 

Hi, I recently received the letter informing me my price is increasing to £4.50 p/m but not until my current contract ends (which is at the beginning of May). The letter says I can change or cancel my current contract anytime before the 26th February without any cancellation charges.

I am currently paying £110 p/m going up to £139 if I continue after May, I am on the Ultimate Oomph bundle with 2 V6 boxes (however I only use one as I don't have a TV in the bedroom, just the lounge).

I did phone up retentions this weekend and asked about the new TV 360 boxes/package and they said they could upgrade me to that with the new WiFi boosters but it would put my current package up to £120 p/m but would mean no further price rise for 18 months. I said I would think about it first and get back to them.

I was hoping to be paying less not more but if I'm being honest with myself, I've been watching less and less TV since March and have mostly been watching YouTube and streaming services such as Netflix and Amazon Prime. I am just wondering whether to cancel everything and just take out a new contract for broadband and home phone only.

What do you guys think? Is it worth renegotiating? Virgin have always said that I wouldn't save much by ditching the TV and just having broadband and that I only get the deal I do as it's part of a bundle so it's never seemed worth my changing really.

Any advice would be great please.

Re: New price rises 2021!
 

I'm no expert, but I would say you would make a big saving if you ditched the TV from your package.

When looking at the Broadband and Phone only deals, if you can't get a retentions price, even the normal out of contract price you'd be better off.
Broadband M100 plus phone - new customers - £34pm then £51pm
M200 plus phone - new customers - £40pm then £57pm
M350 plus phone - new customers - £46pm then £63pm
Of course these are talk weekend phone prices.

So, even if you went for M350 and could not get a "deal" it would be £63pm which is a saving of £57pm going of the new quoted price. or £1,026 over the life of an 18 month contract. Assuming you REALLY want to get rid of TV.

Personally, I got rid of the reliance of having the phone (not even plugged in) as all we use are mobiles. I just got a new retentions deal about a month ago, but if they had played hardball, I would have dropped down to M200 broadband only for £50pm.

Re: New price rises 2021!
 

Drop the sky premium stuff and the second V6 would cut that down to under£70.

Re: New price rises 2021!
 

I would ignore the above.
As an Ultimate Oomph customer, you will have to keep all your services until you complete your minimum period or bear early disconnection fees for any service you cancel.

Re: New price rises 2021!
 

I TBH am most likely going to go with BT this year as I called and got a UK dude who could not help me so put my 30 days notice in. From what I have read round and about they are letting some people go without good offer. The 24 month contract I find kinda attractive as it means I do not have to haggle for that extra time and at least on Open Reach Network I can swap every contract end and keep on new customer deals likely for the rest of my life

Re: New price rises 2021!
 

Bet you get a call back from a nicer VM bloke ;)

Re: New price rises 2021!
 

here's hoping :)

Re: New price rises 2021!
 

I am not sure if that's the case as my letter from Virgin about the incoming price rises states I have until 26th February to either change or cancel my package without any cancellation fees which is why I was considering cancelling.

I can hang on until my contract runs out in May (probably speak to someone at the end of April) to achieve the same result as I'm in no rush to cancel anything just yet.

I did used to watch a lot more TV but since the pandemic I've not been that interested in what's on (due to there being a lot of repeats and a lot of shows just not being the same due to changes in the way they are filmed because of various restrictions) and don't want to see anything related to the pandemic (both on TV or elsewhere) and find it's somewhat unavoidable as it's even mentioned in adverts and so on. At least with You Tube and streaming services I can pick what I watch and have an element of control over what is displayed in my recommendations etc.

I know things may change in the future and stuff will possibly go back to normal but that may be a while away yet and at the moment I'm paying for something I hardly use other than for the internet side of my package.

Re: New price rises 2021!
 

Cancel all services would be OK.
Change means change the levels of your services but cancel no individual service.

Re: New price rises 2021!
 

BT are winding down their own tv operation and moving to Now TV.

Re: New price rises 2021!
 

To be fair to BT, they have improved their TV offering substantially. The VIP package offers:

All the Freeview channels
Sky Atlantic, Sky One, Sky Witness, Sky Arts and more channels with the NOW TV Entertainment Pass
All 11 Sky Sports channels with the NOW TV Sky Sports Pass
All four BT Sport channels and BoxNation from BT
All the Sky Cinema channels with the NOW TV Sky Cinema Pass (RRP £11.99 per month)

This is supplemented by access to Netflix and Amazon Prime, so it is a reasonable selection, and a big improvement from not so long ago when there was not much more than the terrestrials, BT Sport and AMC.

I think they are concentrating on streaming apps now though, so look out for Disney + and Discovery+ in the near future.