Petition to highlight/embarrass VM into improving the way that they treat customers
 

There are now loads of people complaining about VM customer service, (can't get through, messages being ignored, their offshore call centre doing stuff wrong or messing things up & not speaking good English, calls not being returned as promised etc etc. IMO it's now even worse than the days of NTL. I myself have been left without TV for going on 4 weeks.

Facebook, review sites & even their own forum all say the same thing. They posted an ad for BB on fb and every single response was about negative experiences. This abysmal service seems to have started 12 to 18 months ago from what I can tell.

A neighbour was messed about something shocking and I suggested he write to the office of the CEO. He kept them informed of the ongoing farce and they took over a month to respond. It was a letter (that he showed me) that basically said don't don't email us again, go to the regulator if you don't like it and if you email us again, we will consider switching off all your services!!! No name was given, it absolutely beggered belief.

Hopefully John Malone will retire or something and sell it to someone who will try and turn things around.


Ofcom have now become involvolved and i've been sent this petition to try and highlight/embarrass VM into improving the way that they treat their customers:

https://www.petitiononline.uk/disgra..._media_service

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

At the time I looked 76 of the 92 who signed the petition did so in 2016, many of them from Dublin.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Have YOU actually looked for help on the official Virgin Media community forum?

If not, do it.

Looking there, there are plenty of cases of customers getting excellent help to resolve many issues, although it can take a week or so to get help.

Had you taken action four weeks ago to do so, I can be fairly sure you would have been fixed long before now.

Instead you take your normal (wrong) approach.

PS If you have posted on the community forum, give us a link to see how it progressed.

---------- Post added at 22:39 ---------- Previous post was at 22:32 ----------

Oh dear.
No sign of Richard’s name there either, unless he wants to remain anonymous.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

My own particular case has now been taken up by Ofcom, so i'm just waiting for them to get back to me.

It seems to be pot luck on that forum, some receive help within 48 hours and some are still outstanding after weeks!

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Richard is incredibly unlucky. Every other day it seems to be something.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I find you get a good response on twitter from companies, had contacting Sky issues i tweeted them they were superb took my details and phoned me, i'm pretty sure VM would do the same.

I can assure you 96 out of 4.3million won't get Ofcoms attention especially as a majority of those signatures were 4 years ago.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I find most service providers I've had to deal with over the past 8 months haven't been up to scratch. I am however prepared to give them the benefit of the doubt and tough it out. Covid is having a massive impact on customer service across the board. Companies doing their best to adapt whilst the majority of their workforce is home based trying to plod through never ending change. Offices closed, people off sick, redundancies etc... Very uncertain and stressful times. I'm sure we've all had less than positive customer experiences recently but that's to be expected ?

Richard in your case being left without a TV service for so long isn't acceptable and I hope this gets resolved for you swiftly. I'm just commenting in general in regards to not many companies being able to operate at their usual standards. Everything is very unusual at the moment for everyone including some of the biggest businesses in the UK.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Yes, i've been told that Twitter receives a good response as it publically highlights the failures of companies.

Ofcom say that the number of complaints (with regards to TV programmes anyway) isn't relevant and that they've taken action after only one complaint and not taken action after many complaints. The petition, however, was sent to me by an individual and not Ofcom.

Ofcom have become involved because Virgin Media have not followed the procedures expected by them or indeed their own policies with regards to vulnerable customers.

---------- Post added at 00:12 ---------- Previous post was at 00:06 ----------

Thanks Chad. I have given them forbearance, but my patience is now exhausted. A lot of companies are using Covid as an excuse for crap service, despite it being just as bad before the pandemic.

The pandemic first affected companies last March, so they've now had eight months to put alternative procedures in place, as indeed many more professional companies have.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Hes just never happy unless hes taking legal action against someone (or threatening to). :sleep:

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Tell me where legal action by me against anybody has been mentioned.

And what would you do if you were left without TV for going on 4 weeks and every attempt to sort it had been ignored?

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

called up virgin media retentions and got like 25 quid off my bill. probably could have got more but the lady was foreign (excellent english mind i just thought explaining "hey....not good enough may lead to me losing everything) but didnt want to push my luck and im generally a coward anyway so i thought it was a win.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

TBF being left without a service you're paying for for more than 48 hours without good reason is a disgrace, 4 weeks is just taking the pee.
Talk with your feet it's breach of contract by VM they are not providing a service they have agreed to provide therefore you can walk away penalty free despite what VM will try to tell you, they are in breach of the contract.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

You may get a better result from OFCOM if you can evidence you undertook reasonable endeavours to resolve the issue - such as putting your problem on the VM Community forum (with the added bonus it may be resolved there).

It worked for me - I put in an online upgrade a couple of weeks ago, saw no action on it for 4 days, tried ringing 150 but got quite frustrated (they couldn’t see the offer I had, no trace of the order, etc., etc,). I went on the Community Forum, politely outlined the issue either details of the order, dates and times of the calls, and Beth got back to me by PM within an hour or two - it took around a week to get the problem resolved, then another week for the kit to get to me, activated, and working, but now everything is hunky dory.

I’ve found being polite, patient, and providing all the details can have a positive outcome.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Totally agree with this post! :)

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Is it really 4 weeks? You notified this forum that it first occured on 26th October. Have you managed to get a phone line yet Richard? You still haven't tried the Community Forum.


From 25th October https://www.cableforum.uk/board/show...20&postcount=1
From 27th October
From DS 5th November - post 6658
https://forums.digitalspy.com/discus...-channels/p267

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

TBF this year does time even exist?

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I just called VM customer services about my tv package and it took <2 minutes to speak to somebody in the UK.

It seems Mr Coulter has now been asked at least twice why he has not posted on the Community forums where tech support is available - on both occasions the reply gave no reason ??

---------- Post added at 14:49 ---------- Previous post was at 14:46 ----------

How did you manage that if VM will not take phone calls? ;)

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Lockdown boredom? Who would bother to do all that and why, just to try and trip up a Neuro diverse person...

I have given up trying to call them as it gives me too much physical pain and it's now in the hands of Ofcom.

What I want to know is how some people are claiming that they get through straight away, yet review sites, Facebook and their own forum are stuffed full of complaints about being on hold for hours and then sometimes being cut off?

It has already been explained why I haven't joined the VM forum.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I was cut off once - I tried again.

When that didn’t work, I tried the forum - that worked for me.

Could you explain how calling causes you pain, please?

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Disability.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

What do you expect OFCOM to do?

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

i've got an annoying problem with my tv, the picture gets pixellated now and again, been happening to me and next door for a week or so, i've tried phoning loads, and either get cut off when it gives me the faults url, or am on hold for a stupidly long time so give up, i've tried various times of day, no joy. the diagnostic over the phone makes no difference, and the diagnostic via the fault url often doesn't work, it fails on 100%, or tells me my box isn't plugged in!

i've tried the forums, and have been "helpfuly" told to ring them. someone from virgin said they'd contact me securely to take details, but i'm still waiting.

i guess some people are luckier than others :(

@Richard - isn't there an sms line you can use if you're unable to phone

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I heard several times that Sky CS have a system where they can block certain numbers from calling in if they find that customer to be a problem customer. Has been abusive or maybe just a regular PIA, etc.

The problem customer only get directed to emails and web help - they will never speak to anyone direct anymore.

I know they do have different routing based on the number calling in - VIPs etc are given priority based on their telephone number.

Mayby VM have this too?


I had a few long delays at the start of the first lockdown - but nothing more than minutes since - even though the recorded message said they were very busy.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

lol, i doubt that's true, but if it were I don't think i've had enough problems since I've been with them to be on the naughty list :)

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Human nature I guess. I didn't post any favourable feedback on social media - well apart from on here and DS 😉 - after calling VM a few weeks ago to renew my contract.

This isn't a dig at you, but customers who don't receive the service they expect or demand are more likely vent their frustrations elsewhere - again human nature.

And as others have mentioned, please don't dismiss their community forum. From what I've seen they do help where they can - which includes arranging engineer visits.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Hearing?

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I'm sure when a network fault hits them they will get swamped with calls - but an isolated tv box fault on a normal day should give an fast reply.

The member of staff I spoke to today was still working from home - so things are still not back to normal.


Having lots of problems will not put you on the naughty step - but continual slagging them off in various forums and taking legal action might.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Might it be productive to contact a consumer programme such as R4's "you and yours"? They often get action when other methods fail.

youandyours@bbc.co.uk

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I don't think it would work as people can just dial from a different number.

Ultimately, if a company doesn't want to supply a service to a customer then generally it doesn't have to. The exception being those with a universal service obligation like water companies.

---------- Post added at 16:45 ---------- Previous post was at 16:44 ----------

Good point. Plus newspapers have similar columns too.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

TBH is SKY ever blocked my number it'd be bye bye SKY, but then again i don't give them reason too i call around once every 18 months to renew contract etc.

Richard maybe try the cancellations department? Imo experience companies soon answer if they think you're leaving.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I think It's a load of rubbish too. Besides, with the enourmous amounts of people complaining about this, it couldn't possibly be the case.

---------- Post added at 17:36 ---------- Previous post was at 17:33 ----------

Help me like they said they would. They are also going to log the apalling CS of Virgin Media that's affecting customers, especially the most vulnerable.

---------- Post added at 17:38 ---------- Previous post was at 17:36 ----------

Thanks, but Ofcom have said that I should now leave it with them. Also, I don't expect to be given the runaround and have to try numerous avenues just to receive a response.

---------- Post added at 17:39 ---------- Previous post was at 17:38 ----------

Physically holding the phone for so long.

---------- Post added at 17:46 ---------- Previous post was at 17:39 ----------

Are you suggesting that VM treat people less favourably because they either alert others to their incompetence or excercise their rights under the law? Do you have any evidence for this suggestion as i'd be very interested to see it.

I have only threatened them with legal action once (though an out of court settlement was reached) after the issues I suffered when they left confidential customer information for all to see on the internet:

https://www.bbc.co.uk/news/business-51760510

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I'm sure you've done this, but the obvious suggestions include putting your phone on speaker mode hands free or dialling from a PC/laptop.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Good idea heero, i'll bear that in mind after Ofcom get back to me :)

---------- Post added at 17:50 ---------- Previous post was at 17:47 ----------

...or if it's because the customer is being denied service because they belong to one of the protected groups a la the gay cake incident.

I've also been sent this link by someone that others may find useful too:

https://customerserviceaction.com/co...TlRcXGyJYOq0MI

---------- Post added at 17:54 ---------- Previous post was at 17:50 ----------

I thought of that, but i'm still in contract. Also, the complaints about not being able to get through also include cancellations/retentions!!!

If nothing is done by the end of this week it will have been a month without services, so I think I could leave due to their breach of contract, but will have to check with our legal people first.

---------- Post added at 17:57 ---------- Previous post was at 17:54 ----------

My phone stopped working and has gone in for repair, unfortunately the cheapo phone i've borrowed doesn't have this facility (and I use a tablet). Do you know if you can make calls from a tablet?

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Doesn't matter if they are nor providing you the agreed service the contract is null and void you can walk away penalty free.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

When did Ofcom start dealing with individual’s problems?

From Ofcom website:

“ We don’t handle:

individual disputes between you and your home phone, broadband or mobile provider - they will be dealt with via an ADR scheme;”

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

That's what I think too.

---------- Post added at 19:23 ---------- Previous post was at 19:12 ----------

There are reasons which I don't wish to go into, I suspect that i'm the exception rather than the rule.

Ofcom would like anybody affected by the way that Virgin Media are treating customers to complete this form:

https://ofcomforms.secure.force.com/...mCCTMonitoring

Any particularly incidents of bad behaviour and matters of compliance are especially welcome.

The more evidence they have, the better. Virgin Media aren't in their good books after being the only company to refuse to sign a good practice agreement. In an unprecedented move, Ofcom went onto live TV and advised unhappy customers to switch suppliers..

Virgin Media is currently at the top of the list for being the most complained about Pay TV supplier and It's easy to see why.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I've had a VM customer retentions employee mis-sell me a package, with half the stated speeds, for a higher cost, with a SIM card I didn't even need. It took me months to get this fixed, they did not respond to my 5 letters, and in the end I had to raise the complaint with CISAS. On the very last day of CISAS's deadline, they finally responded to the CISAS complaint and resolved everything.

Now just 54 days later Virgin have reneged on their own resolution, upped my price, and cut my broadband speeds.

https://www.cableforum.uk/board/show...8#post36037028

I'm reaching the end of my tether with these incompetent tw*ts.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I'm being totally honest here, I've never had a problem with the CS of Virgin Media, I've always found them to be very helpful anytime that I have called them, it certainly helps when you are polite.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Same here.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I’ve had differing experiences, but mostly good - perseverance, patience, and politeness (no matter how frustrated you feel), usually pays off.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Let's be fair Richard, you've got form for this - when it comes to threatening to get your high powered legal team on the case you could put Donald to shame :rolleyes:.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Seriously ??

Use speaker mode, or get a headset ... sheesh.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I'm very polite with customer service people, I recognise they're just doing their job and whatever complaint I have isn't their fault.

I've been a customer for years and years, and had the same experience as you, the support has always sorted out any complaint I had and I've always had a technician within a few days.

No complaints, until COVID happened, then Virgin's customer service went off a cliff. Since then they've used it as an excuse to provide woeful customer service.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Explain where this has been mentioned in this particular case?

---------- Post added at 22:45 ---------- Previous post was at 22:44 ----------

It's already been explained why I cannot do this.

---------- Post added at 22:54 ---------- Previous post was at 22:45 ----------

Oh it's been going downhill for longer than Covid (which a lot are now using as an excuse). I had estimated this to be for the last 18 months or so, until another forum member reminded me of this report that Chris wrote for Cableforum in 2017:

'Customer Service has been a problem for a while, this article is from April 2017 but things have become much worse since then (even before Covid):
https://www.cableforum.uk/article/57...t-virgin-media

The horror stories all over Twitter, Facebook and VM's own forum show that problems relating to customer service are very widespread. Hopefully if/when the merger with O2 goes ahead it will be given a radical shake up, It's hard to see how it could get any worse.'

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Just install Skype. (Other VOIP services are available)

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Thanks Andrew, i'll take a look at that if something similar happens again. Ofcom are liasing with someone high up at VM and will be ringing me tomorrow, so i'm hopeful that something will finally get done.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Hello everyone. I've been with VM when they were Telewest. The customer service has always been poor. The engineers seem to have one objective - get out and on to the next job asap. When changing packages, the bills are impossible to understand. I can not instigate a sensible conversation with them when their bills are wrong. They don't seem to have a complaint handling facility.

On the other hand:
Their products are very good.
The internet speed is exceptional.
I have suffered very few technical problems
95%+ of my bills are fine

Recently my contract finished, I was offered more channels at less cost - without me threatening to leave.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

How did you manage that? Richard says it's impossibe to contact them.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

@Richard if you're serious about leaving vm for tv then SKY are doing 50% of tv packages now for Black Friday.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Never had that problem, in fact it's the opposite to what you've just said.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Similar to SKY i see people slate their cs but everytime i've phoned i've always found them helpful and polite, plusnet is the same too.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Ah yes, another excuse, you always have plenty of them.
Buy a new phone if your 'disability' is such a problem, or just use skype.
Perhaps you should try applying yourself to such a simple problem with the same vigour as you do with your constant action against others.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I recently moved home. I wanted to move my Virgin Media services but found conflicting information about whether Virgin’s services were available at my new property. Properties round the corner from me can get Virgin but my home, Virgin themselves are not sure.

I tried 4 times to speak to someone on Virgin’s online chat. What a joke that is.

Each time I got cut off when apparently they were looking into my account. I called Customer Services and after a half hour, finally spoke to a polite chap. He had to put an order through to the engineering team as he wasn’t sure if I could get services. Was told I would hear back within 48 hours. Well... one week later, nothing!

Tried Virgin’s online chat service again. Just to add, this is after messaging via their text service too. Spoke to a rep and was able to cancel my contract. Explained I couldn’t get services and wasn’t happy paying for services I can’t even receive. Was told my services will end December 2 and they will send me return bags to send back equipment. Brilliant. Or is it...

I have received no email confirmation. No cancellation order is showing on my account and I thought it odd that there was no mention at all of an early termination fee considering I have 15-16 months of my contract left to run.

Just to be safe, I took screenshots of my cancellation conversation from their online chat service. I have no trust at all that my services have indeed been cancelled. Once my monthly bill is taken I am cancelling my direct debit. I’m prepared for war. I will fight this to the death. I have proof that I was using their online chat and what the service rep said.

I am disgusted by Virgin Media’s total lack of customer service integrity. To say it’s shocking is an understatement. Yes we are in unusual times but no company customer service should treat customers with such appalling service. I have lost all trust in Virgin Media. Instead I’m moving to Sky which unfortunately is more expensive but at least I’m able to receive their services at my property.

The best part of this saga was receiving an email the other day from an outsource team asking for feedback about my experience using Virgin Media’s Customer Services. Ha! Well... it wasn’t a positive response for sure.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Strange how other customers get really good service from Virgin CS, and some not so good, strange.:confused:

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Caller attitude?

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

As far as cs is concerned never really had any real problems .ok niggles but overall no problems. And yes no problems phoning them

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Could be. :Yes:

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

What 'excuses' are you referring to? I don't need a new phone, as I said it is in for repair.

Perhaps you should try to be more understanding and empathetic towards severely disabled people- after all this can happen to anyone, including you and your loved ones.

Let's hope that you don't find out the hard way why such remarks, at best, can only be described as 'unhelpful' on top of the difficulties already faced by disabled people.

---------- Post added at 19:08 ---------- Previous post was at 19:04 ----------

Unfortunately, in my case, I never had chance to speak to them to have a good, bad or indifferent attitude. I suspect It's a case of staff attitude. A few I've dealt with have been really nice and helpful, most have met, but not exceeded my expectations and some have been so shockingly bad that complaints have had to be made.

Thankfully, after Ofcom became involved, I received a special delivery of a new box today.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Correlation does not imply causation

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Because you seem to have every excuse under the sun.

The simple answer is leave VM. You've been told that for years. Yet it's like rinse and repeat in Richard world. You get bad service, you complain on here, people try to help, you throw every excuse back, your contract runs out and as if by magic, you get such a brilliant deal, better than anyone can get and you sign back up for another 12 months.

Though for reasons, I'll keep out of here, I personally can't believe some things that come out of your mouth.

What happened to the person you knew that was high up in VM?

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Provide examples to back up your claim. I have never divulged what I pay for services, so that's a load of crap. Virgin Media no longer do 12 month contracts AFAIK.

You have two choices as to what you believe.

Your final question has been covered and I don't intend to repeat myself.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I have never had bad experiences with VM customer services. Maybe the customer services teams are different according to where you live. That's the only thing I can think of.

Even when having to contact them in the evening and being put through to an Indian call centre, an IT problem I was having was resolved in 15 minutes. I did find it difficult to understand what he was saying because of his very strong Indian accent, but we got through it and he came up trumps.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Yes, one of the incidents of good customer service that I had was with that overseas call centre. He spoke very good English which helped enormously.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Well foreigners do speak better English than the English..

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Replacement of faulty V6 with no problems . Thank you seems to go along way

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I've already thanked Ofcom, they've been an invaluable help to me.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Examples of what? You complaining on here? I never said you did divulge what you personally pay but you have stated you've received good offers. So it's not a load of crap at all as I never said what you thought I did.

Oh your get out clause of that's been covered, silly me.

Anyway, just a little research kind of shows what I'm talking about.

https://www.cableforum.uk/board/show...php?t=33706664

4/8/18

"Once again, as has been explained to you on numerous occasions, I am still in contract and VM will not allow me to leave without penalty. It now appears that if I downgrade that they may try to force me to stay with them for even longer."

From the same thread came this.

"My intention would be to move down to the Player package, but if they're going to start playing games i'll cancel altogether as other TV suppliers are better and/or cheaper, I can do without a landline and I can get cheaper slower BB which would suit me fine."

And this.

"It would take a very large leap of faith to think that you would be able to find the correct information by doing that. You're lucky if they understand what your saying and vice versa with that foreign call centre.

Like I said earlier, you probably have more chance of finding out the correct answer by calling Tesco!"

Yet on the 22/3/19 you wrote this.

https://www.cableforum.uk/board/show...php?t=33707517

"Last month I negotiated a discounted deal for TV and accepted a further 12 month contract."

On the 19/2/20 you are now back complaining about them again.

https://www.cableforum.uk/board/show...ight=Good+deal

"Customer service has always been mainly bad at VM, however, alately it's become abysmal.

I had problems with one of our commercial contracts and, after getting nowhere with their offshore call centre staff, I wrote to their new CEO. At one time, this would have produced results, but this time it took over a month to simply receive a holding reply.

When the reply was received, it simply referred me to the deadlock letter & their regulator (the foreign employees hadn't even investigated the salient point of my complaint, in fact, i'm not convinced that they even understood what I was telling them), so it seems that they no longer care and just do as the banks seem to do ie they don't investigate issues properly and just wave people away to the regulator.

This particular contract expires in June, so as well as making a complaint to CISAS, it won't be being renewed. Everything that you've mentioned I can relate to and more eg missed appointments, not being kept informed, phone calls not returned, rude staff or staff rhat can barely speak English etc etc."

Like I said, it's rinse and repeat. You complain about them, then negotiate a good deal and the complain again. It's littered throughout your posts on here throughout the years.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I honestly don't know why you bothered/took the time to reply.The person in question is without a doubt a total Bellend .Banging your head against a freshly painted drywall would be more fun/productive :)

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Try again. I was referring to the 'every excuse under the sun' comment in relation to help offered to me on here.

---------- Post added at 21:10 ---------- Previous post was at 21:05 ----------

I totally agree, it was a waste of his/her time.

Explain why you have chosen to insult me instead of engaging in a reasonable adult debate. Simply insulting people effectively shows that you have no argument to put forward, though you have form for this.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Unfortunately VIrgin aren't the only company hiding behind Covid as an excuse for poor customer service.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Oh right.

27/10/20

https://www.cableforum.uk/board/show...php?t=33709457

"Live Chat looks to have been taken off, so i'm going to have to order a phone online as that seems to be the only way to contact them. Even when the phone arrives i've read horrendous tales of being left on hold for over an hour and then cut off!"

13/11/20

https://www.cableforum.uk/board/show...3709497&page=4

"What 'excuses' are you referring to? I don't need a new phone, as I said it is in for repair."

In reply to someone saying register on the VM Community forums -

https://www.cableforum.uk/board/show...3709457&page=2

"Thanks, i'll join if I can't get through when my new phone arrives. Is it possible that the internal fans have stopped working, so it's overheating each time? I'm sure I read somewhere that a warning screen comes up though if it overheats (which hasn't happened)."

You never did take up that option of joining the VM Community forums, yet still carried on complaining.

"The guy I knew that worked there has now moved on. I've already had a really good deal put in place as part of an an out of court settlement for the issues I suffered after a data breach. When it's sorted, I will expect to be compensated for the loss of service though."

Oh he moved on? Surprise, someone mentions another avenue you could go down, but it doesn't exist anymore. Oh look, a really good deal, I shall stay with VM even though they are terrible.

In reply to someone asking why you've passed it to ofcom.

https://www.cableforum.uk/board/show...3709457&page=4

"I can't get through & they are ignoring my attempts to message them. They are aware that I am a vulnerable customer because of disability and they're not complying with the conduct expected by Ofcom or their own policies.

Hopefully this will get things sorted now."

Funnily enough, you didn't even try the VM Community forums someone suggested.

What makes this even more laughable is this comment.

"After the weekend I will be seeking recompense for how I was treated."

Because I'm sure as hell you'll find someway of communicating a discount with them. It's a wonder they aren't paying you for taking their services the amount of discounts and compensation you get. Mind I did say that I can't believe some things that come out of your mouth. It's a bit suspect that one of the easiest ways of getting things sorted with VM is by using their community forums, but then that leaves a paper trail for want of better words.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Loads?

:erm: 94...

More people have signed 'Keep Country Music on BBC Radio Norfolk' in a shorter time than the VM one.

:rofl::rofl::rofl::rofl::rofl:

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Meaningless drivel.

---------- Post added at 22:04 ---------- Previous post was at 22:03 ----------

I'm referring to Twitter, Facebook, review sites, their own community forum etc- take a look on there. They also came bottom in the Ofcom league table.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Brilliant, you do crack me up sometimes. I've posted exactly what you asked for though.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I'm going to close this conversation now as you have a penchant for being vexatious, not making much sense and then going on and on and on and on. It's boring for others to read and I should have known better than to indulge you in the first place.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

So you've gone through their community forum for complaints. Did you bother asking for help at the same time?

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

You do that. That reads to me that I've proven you wrong and now you're backtracking. I did what you asked for. You asked for it.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

No idea what you're talking about.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I know the answer to that. Of course he didn't. Went to ofcom instead which is common sense ;)

---------- Post added at 22:17 ---------- Previous post was at 22:15 ----------

You sure about that?

What he means is for you to know the VM Community forums is littered with complaints, you must have been there. Why did you not ask for help about your issue on the very forums?

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

FFS Richard, give your crusade a rest. You never know, you might feel better for it.

You know dam well what I'm talking about - go back a page or so and read my earlier comment. I'm sure even you can manage that.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

There you go, the same thing rolled out again, always trying for the sympathy vote.
So just so you are clear, no, Im not going to respond to you differently because of your "disability".

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

No I don't, I am actually neuro diverse following a brain injury, please explain what you mean properly. I am not on any crusade, I have now received my new box and the finer points will be dealt with this forthcoming week. I am merely responding to further comments (including those made by yourself).

---------- Post added at 00:29 ---------- Previous post was at 00:18 ----------

What, exactly, is your issue with disabled people? Most right thinking people are more than happy to help those with disabilities and, even if not, certainly wouldn't go out of their way to try and upset them.

Disabled people have nothing to be ashamed of and need to make people aware so that they can respond accordingly, this has nothing to do with courting sympathy.

It's similar to you saying that you wouldn't raise your voice to help someone with hearing difficulties and that if they made you aware of this, they were looking for sympathy.

Is calling another member a 'bell end' now deemed an acceptable way to interact?

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

You were giving the help you were needed over the two threads on the subject and simply ignored the more helpful posts.

There is one very simple solution, leave VM. You've been told this for years. Stop locking yourself into contracts.

It's no more worse than calling someone's post "meaningless drivel", especially when you asked for it to be posted.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Hello everyone

Can I suggest if someone is annoying you with their posts, just ignore them. There is an option to block certain users – why not use that.
People (eg me) may wish to read this thread about the petition. Instead it’s just become hijacked by name calling and petty argument.
Please, please, please, do not reply to my post (ie what you are reading now) with any history of this shenanigans – I am not interested. If you wish to discuss the merits or otherwise of VM etc – brilliant.
Are there any mods that look after this website? If so, please delete all these silly, irrelevant and off topic posts (including this one).

Thanks

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I posted him a great offer for SKY in this very thread which he ignored so i'm calling bs on him.
Also i have a disability but i don't use it as an excuse or throw it around like he does.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I never saw that, though i'm now staying with VM and have already explained why.

Explain how my disability has been used as an "excuse"? The effects of varying disabilities are fact eg would you criticise a person with dementia for forgetting things or repeating themselves? How am I "throwing it about" after simply answering a question posed by Hugh?

I'm speaking to Ofcom this coming week anyway about something else, so i'll let them know how harmful & upsetting such posts are for disabled people. What's been said and the fact that they've been left up says so much.

Hopefully this sort of thing will become a thing of the past once user generated comments become regulated. Perhaps the minority that do it are aware of this and are having one last bout of bullying? NB being disabled oneself doesn't preclude one from disability discrimination or any consequences thereof.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Callers who cannot get through cannot have an attitude.

---------- Post added at 12:18 ---------- Previous post was at 12:15 ----------


Mods have the ability to ban users - there are a couple who certainly should be banned (even temporarily to see if on resumption they stop their feuding).

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I agree

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

You do know this is technically a privately owned forum and Ofcom can do nothing against it or its posters right?
You throw the fact you have a disability around a lot on here and on another forum.

But anyway i'm glad you finally got your VM issue sorted hopefully now you can enjoy the services you are paying for, you should still seek a refund though for the time you was without such services.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I don't agree with that - a small percentage possibly, the vast majority definitely not.

I spend quite a lot of time talking to foreigners in the course of my work.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Once again, accusations without any proof. "Throwing my disability around"? Do you mean when I answer perfectly reasonable questions relating to it or where It's mentioned where relevant?

It was announced earlier this year that Ofcom are to take over regulation of the internet in the UK:

'Ofcom will be put in charge of regulating the internet, the government has announced, with executives at internet firms potentially facing substantial fines or even prison sentences if they fail to protect users from “harmful and illegal content” online.'

Thank you for the kind words in your last paragraph, everything is getting back to normal now and Spiderplant has been extremely helpful to me behind the scenes, which I thank him for. If more members were as kind, non discriminatory & helpful as SP, this forum would be a much better place.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

You stated my post was meaningless drivel. How is that being kind? I've also had problems with you in the past of accusing me of laughing at your disability which categorically didn't happen.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Time this was locked.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Yes you did and this was resolved by Mick in the summer of 2018. Don't you think it's time to grow up, move on and stop stirring things up as Mick has requested? You do realise that deleted posts aren't actually deleted at all and are simply hidden from public view so the evidence still exists.

I wondered why you hadn't posted for a month and then started repeatedly trolling this thread.

---------- Post added at 16:51 ---------- Previous post was at 16:50 ----------

Agreed, it's now being used as a vehicle for personal attacks and trolls.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

I'm pointing out evidence of you bringing your disability into things that aren't there. I can categorically state I did not laugh at your disability. There is no evidence as it didn't happen. You wouldn't show me then and you won't now. Though as then, if you have evidence, then I would love to see it and as I said back in 2018, I would apologise. The reason I state that is I'm 100% that I didn't laugh at your disability.

If you want treating with respect, you first need to give it. I don't need to grow up nor am I trolling the thread, I'm replying to your posts. I posted evidence which you asked for and shown how these posts always go. I still don't understand why you are with VM if you get such appalling service with them. Well I can guess.

You were given advice which you choose to ignore, what do you expect people to think?

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Defo try to get refunded for you not having a tv service during that period of time you are certainly entitled to one.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

https://www.virginmedia.com/help/automatic-compensation

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Thanks for the info guys :)

I shall be asking about compensation when Ofcom ring me on Monday.

Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
 

Sorry, I see no mention of TV in the compensation information above.