V6 keeps rebooting literally every 5 minutes.
 

Since the early hours of this morning, my V6 has been rebooting itself exactly every 5 minutes!

Anyone know what this could be? A search says that it could be the HDD that's on it's way out, but why would it happen exactly every 5 minutes?

I cannot call VM as my phone isn't working (nothing to do with VM, it's the phone that's faulty). Where can I find live chat? Everytime I try to find it, it loops me round to useless self help pages & their phone number!

Thanks.

Re: V6 keeps rebooting literally every 5 minutes.
 

If nothing else Richard,if its exactly every five minutes, you could use it as an atomic clock.
Otherwise Freeview is a very reasonable price, and save yourself a monthly sub.

Re: V6 keeps rebooting literally every 5 minutes.
 

:D:D:D

I've recently recontracted following a good deal being offered as part of an out of court settlement package to reflect the issues that I faced following a data breach.

Re: V6 keeps rebooting literally every 5 minutes.
 

Hi Richard, you have plenty of options to report a fault.

If you log into your online account you can run a test on your equipment. Using that method VM should be able to send a signal to your box and try to repair it.

If you have a mobile you can use the freephone number 0800 052 0422. or the 0345 454 1111 number which is a normal free number on most call plans, but depends upon the mobile contract you have as on some plans it may be chargeable

You can also use the online chat messenger.https://www.virginmedia.com/shop/con...ncing-an-issue scroll down and click on the "Message us" icon in the red box, it isn't always online as telephone calls take priority.

There is also the text number 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.

Re: V6 keeps rebooting literally every 5 minutes.
 

Thanks very much ☺

Re: V6 keeps rebooting literally every 5 minutes.
 

While you are waiting for a replacement, you might be able to stop it rebooting by disconnecting it from your broadband.

Re: V6 keeps rebooting literally every 5 minutes.
 

Richard, the text number is the best way to report it in my mind :)

Re: V6 keeps rebooting literally every 5 minutes.
 

Just to mention, 0800 numbers are free calls from all UK phones. 03x numbera are landline rate numbers, but on any call plan with inclusive calls - these would be part of that.

Re: V6 keeps rebooting literally every 5 minutes.
 

Ohhh thanks, I'll try that. Any idea why it's rebooting every 5 minutes, it seems very odd.

Re: V6 keeps rebooting literally every 5 minutes.
 

Sometimes faulty boxes reboot every time they try to connect to the servers to download new guide data. If there is a 5 minute retry time on the connection, that would explain the pattern.

Re: V6 keeps rebooting literally every 5 minutes.
 

Are there any faults listed in your area, Richard?

Re: V6 keeps rebooting literally every 5 minutes.
 

No area fault could cause this. It's probably a faulty box.

Re: V6 keeps rebooting literally every 5 minutes.
 

I've tried this but, unfortunately, it doesn't make any difference.

Re: V6 keeps rebooting literally every 5 minutes.
 

I suspect it is a hard disk problem, possibly it is overheating? Which might explain the 5 minutes.

Re: V6 keeps rebooting literally every 5 minutes.
 

Maybe it is, I might try positioning a fan on it to see if it makes any difference.

Live Chat looks to have been taken off, so i'm going to have to order a phone online as that seems to be the only way to contact them. Even when the phone arrives i've read horrendous tales of being left on hold for over an hour and then cut off!

Re: V6 keeps rebooting literally every 5 minutes.
 

You could post on https://community.virginmedia.com/t5...p/Virgin_TV_V6

Re: V6 keeps rebooting literally every 5 minutes.
 

Thanks, i'll join if I can't get through when my new phone arrives. Is it possible that the internal fans have stopped working, so it's overheating each time? I'm sure I read somewhere that a warning screen comes up though if it overheats (which hasn't happened).

Re: V6 keeps rebooting literally every 5 minutes.
 

Yes, there's an on-screen warning if it overheats. It's likely just a hard drive failure.

Re: V6 keeps rebooting literally every 5 minutes.
 

Will they try and repair it or bring (or send?) me a new box?

Re: V6 keeps rebooting literally every 5 minutes.
 

They should send you one

Re: V6 keeps rebooting literally every 5 minutes.
 

Thanks SP :)

Re: V6 keeps rebooting literally every 5 minutes.
 

Does anyone repair anything these days? And even those that want to can't find anyone to do it.

Sweeping generalisation, but makes my point (hopefully). :D

Re: V6 keeps rebooting literally every 5 minutes.
 

V6s do get repaired. But not in the home.

Re: V6 keeps rebooting literally every 5 minutes.
 

Glad to hear it. :)

Re: V6 keeps rebooting literally every 5 minutes.
 

I did a 'Connect to Virgin Media' and when it got to the last task (loading) it did it for a bit and then the screen went completely green! Is this significant?

Re: V6 keeps rebooting literally every 5 minutes.
 

I think the box has expired, Richard.

Re: V6 keeps rebooting literally every 5 minutes.
 

Is this the "Your DVR has detected a problem and is attempting to repair it. Please allow 3 hours" message?

The box has died, if so.

Re: V6 keeps rebooting literally every 5 minutes.
 

Nope, the screen just went completely green!

Is it worth leaving it for 3 hours, or doesn't this do anything?

Re: V6 keeps rebooting literally every 5 minutes.
 

It will make your eyes go funny, that is all.

Re: V6 keeps rebooting literally every 5 minutes.
 

Jesus H, we still on about this friggin box?

Re: V6 keeps rebooting literally every 5 minutes.
 

But... the box has gone green! Greta’s influence knows no bounds! :D

Re: V6 keeps rebooting literally every 5 minutes.
 

I thought that it would try to repair itself in those three hours, how, I really don't know!

Re: V6 keeps rebooting literally every 5 minutes.
 

Get a screwdriver out Richard, open it up, have a bit of a prod about then spray it all with WD40 . It should then work I reckon.

Or you could contact VM and get it replaced, but that's not nearly as exciting ;)

Re: V6 keeps rebooting literally every 5 minutes.
 

That's the problem, they're impossible to contact at the moment.

Re: V6 keeps rebooting literally every 5 minutes.
 

It took them less than a minute to answer when I called them on faults on Thursday with a techincal issue.

Re: V6 keeps rebooting literally every 5 minutes.
 

If it's been unusable for best part of a fortnight, maybe you could get rid of the TV and save yourself some money.

Re: V6 keeps rebooting literally every 5 minutes.
 

Stop your direct debit, you'll suddenly find them very contactable ;)

Re: V6 keeps rebooting literally every 5 minutes.
 

Not true.
I’m personally surprised that Richard hasn’t invoked his close senior contacts within Virgin Media to get this fixed and negotiated a contract reduction in price and goodwill payment.

Re: V6 keeps rebooting literally every 5 minutes.
 

The guy I knew that worked there has now moved on. I've already had a really good deal put in place as part of an an out of court settlement for the issues I suffered after a data breach. When it's sorted, I will expect to be compensated for the loss of service though.

---------- Post added at 18:34 ---------- Previous post was at 18:34 ----------

Was that for your TV?

---------- Post added at 18:35 ---------- Previous post was at 18:34 ----------

I've found that if you stop one service, you lose all your discounts, meaning that It's no cheaper or is even more expensive!

---------- Post added at 18:36 ---------- Previous post was at 18:35 ----------

:D:D:D

Re: V6 keeps rebooting literally every 5 minutes.
 

:D

Re: V6 keeps rebooting literally every 5 minutes.
 

Well, i've just tried it again and seen something i've never seen it do before. A screen came up and said that it only had 3 days of EPG data left (not true, most of ths EPG is no longer present now and says 'To be announced'.).

You could ignore it, defer it or ask it to sort it out. I asked it to sort it out and it basically did a 'connect to VM' with a green screen behind it.

After it had finished it went back to the 5 min reboots and still no EPG.

Spiderplant suggested earler that I disconnect it from the internet as sometimes this stops them from continually rebooting. It didn't, so I connected it up again.

If SP sees this, could the fault be being caused because it can't load the EPG and keeps rebooting to try (whether connected to the internet or not) as opposed to a HDD failure? Surely a HDD failure wouldn't stop it from getting EPG dataif if it was successfully loading up?

If the former, maybe VM can do something without the need for a new box? I've still not had any joy from them, apart from a holding email from the office of the CEO.

VM placed a BB ad on fb this evening and the comments were full of people complaining about similar issues ie not being able to get through or being ignored.

Re: V6 keeps rebooting literally every 5 minutes.
 

I've not seen you post on the VM Community Forum where users usually often get VM TS help within a few hours.

Re: V6 keeps rebooting literally every 5 minutes.
 

Richard, are you using the 150 number to contact Virgin or are you trying to contact a named individual?

Although sometimes you have to wait for a bit on the CS number, I have always been able to get through. Try during the day rather than evenings if you can.

Re: V6 keeps rebooting literally every 5 minutes.
 

You might be correct that it reboots every time it tries to connect even if the connection fails. But I'd still suspect a HDD fault because the EPG data is stored on the HDD, whereas the HDD isn't required for simply booting up. The software that's needed for bootup is held in flash memory, not on the HDD.

But at the end of the day, it doesn't really matter what the faulty component is. You need a new box.

Re: V6 keeps rebooting literally every 5 minutes.
 

Ajhhh right. I didn't realise that the EPG data was stored on the HDD.

---------- Post added at 17:22 ---------- Previous post was at 17:21 ----------

150.

---------- Post added at 17:26 ---------- Previous post was at 17:22 ----------

Thanks, but i've now passed it on to Ofcom. They appear to be treating this as just another routine enquiry/complaint and are not affording me the appropriate treatment as a vulnerable person.

Re: V6 keeps rebooting literally every 5 minutes.
 

As you seem to have so many problems that most people seemly don't have .Could the problem be you?:confused: I had a problem last week ,phone took around 5 minutes new box within 48 hours. As unable to fixed via what ever means they employ. Great service . Ok a bit of pain at the time but these things happen. Smart TV came into its own !!!

Re: V6 keeps rebooting literally every 5 minutes.
 

Incorrect, a simple search of the internet (starting with VM's own forum) shows that many customers have problems and are unable to get through. I suppose it depends upon what one is ringing up about, I imagine that new customer signs ups are answered very quickly ;)

If you mean that the HDD is caused by me I don't understand what you're getting at.

Which number did you ring and at what time?

Re: V6 keeps rebooting literally every 5 minutes.
 

150 no problem with switching out the box. . What I mean is do you "mess a round" with the box settings etc . Live by if it ain't broke don't fix it. You seem to have a disproportionate number of problems with the kit. Could suggest any number of things ,were you place it, is it damp ,etc etc:confused: I know you say you have a great deal but really is it worth all the problems you have.if I was you I'd move on ,life is too short :dozey:

---------- Post added at 21:32 ---------- Previous post was at 21:31 ----------

Around 10 am

Re: V6 keeps rebooting literally every 5 minutes.
 

Thanks. No, no I just use it like any average person and it lives under the telly. I don't suppose It's done too badly seeing as i've had it since before the V6 was officially released (about 4 years ago- doesn't seem that long) and it's been in almost constant use ever since.

I might try at 10am, did you get through to a UK person?

Re: V6 keeps rebooting literally every 5 minutes.
 

You've passed it on to Ofcom, why? I have never known anyone on here who has so much trouble with Virgin apart from you, Richard, does seem a little odd imo.

Re: V6 keeps rebooting literally every 5 minutes.
 

I can't get through & they are ignoring my attempts to message them. They are aware that I am a vulnerable customer because of disability and they're not complying with the conduct expected by Ofcom or their own policies.

Hopefully this will get things sorted now.

Re: V6 keeps rebooting literally every 5 minutes.
 

All hail Ofcom!!! After all this time I had a special delivery of a new box today. After the weekend I will be seeking recompense for how I was treated.

Anyone know the procedure for carrying across my settings to the new box (the link in the booklet doesn't work for me)? Also, how do I turn off the channel logos at the left hand side of the EPG?

Thank you.

Re: V6 keeps rebooting literally every 5 minutes.
 

You are going to be disappointed. The transfer of settings/series links hasn't worked for a number of months.

To turn off the logos, using your remote Home > TV Guide > All Channels > press the Green button on your remote > Show Channel Logos > switch to Off > press Green again

Re: V6 keeps rebooting literally every 5 minutes.
 

Does anything, Richard?

Re: V6 keeps rebooting literally every 5 minutes.
 

Thanks for letting me know, they really are the Fawlty Towers of the industry. Have they let anyone know about this? There's nothing reoevant on the page to say this, not that I dispute what you say. This will cause me great inconvenience and if I'd have known I could have copied down my settings.

I'll turn off the logos now :)

---------- Post added at 19:15 ---------- Previous post was at 19:14 ----------

Not where Virgin Media is concerned no :td:

Re: V6 keeps rebooting literally every 5 minutes.
 

Load your old box back up and write them down?

We're awaiting a fix from TiVo for the problem that prevents copying settings. Not that it would have helped you anyway because your old box has been offline for more than two weeks.

Re: V6 keeps rebooting literally every 5 minutes.
 

Oh that would be excellent, I didn't think my old box would work any more, i'll do that tomorrow. Thanks SP, you're a star :angel::angel:

Re: V6 keeps rebooting literally every 5 minutes.
 

Spoke to Ofcom today to tidy this up (and other matters) and alls well that ends well.

Thank you to those who posted positive & helpful contributions :)