Email issue
 

can anyone help when ever I try and send a email from Samsung S9+ from my ntlworld account avery few days i get sending Failed messages

Re: Email issue
 

what app are you using?

Re: Email issue
 

This is my setting on S9+

IMAP server: imap.virginmedia.com Security type: SSLPort: 993 Outgoing server settingsChange the SMTP server settings to:SMTP server: smtp.virginmedia.comSecurity type: SSLPort: 465

Re: Email issue
 

Does this help, click setup email under Popular topics.

https://devicesupport.virginmedia.co...e706644a6c5ec5

Re: Email issue
 

Thanks thats setting I sometimes restart the phone for the email to be sent i think the email sever is playing up

Re: Email issue
 

Its been 2 days cant send any emails

Re: Email issue
 

Does it work via the webpage?

Re: Email issue
 

Works fine

Re: Email issue
 

What about any other devices like tablet, pc, laptop etc and also try using different apps on your phone like Gmail or outlook for your email.

Re: Email issue
 

As i have not used my pc in few years so i booted it up today and sent few emails which went through. then tried it from my mobile which also worked

Re: Email issue
 

I'm having intermittant issues on both NTL and Virginmedia emails.

Re: Email issue
 

Same here its started again cant send emails
Notice I can send emails from home wifi but not when it's off I am on Three Network

Re: Email issue
 

Do you have "Data Saver" on, in the "SIM & network settings" option?

Also, on the same page, do you have "Mobile data" on?

Re: Email issue
 

Data saver off
Mobile data only apps off

---------- Post added at 14:28 ---------- Previous post was at 14:08 ----------

I have just been over to Virgin media community forum There are quite a lot of people Who have the same issue. PC or laptop webmail
Wifi all fine only issue from mobile hope VM team can sort this out soon as its nearly coming up to a month for some users

Re: Email issue
 

Thank you for contacting Spamhaus CSS Removals,

A device (server, computer, mobile phone, etc), or an app on a device
that is using 92.40.172.*** is infected, insecure or compromised. It is
making SMTP connections with forged values.

The first detection was (UTC) 2020-08-01 23:30:00
The last detection was (UTC) 2020-10-22 10:20:00

To stop the abuse immediately, close outbound port 25 on the router or
firewall and restrict port 25 access to known email servers. Note: this
will only prevent the abusive connections from leaving your network.
If the problem is (for example) an infected mobile phone, when it moves
to another insecure network, it will resume its activity without restriction.

To find and eliminate the source of the problem, please see the our FAQs

Re: Email issue
 

A quick snoop at whois shows the IP you've listed is the mobile connection not via VM's network or that's what it appears to be. If it were VM network then issue would happen on all devices you connect. But that doesn't really help does it?

inetnum: 92.40.0.0 - 92.40.255.255
netname: H3GUK
descr: Mobile Broadband Service
country: GB

Personally I use Google Mail and then pull my emails from VM to that within Google Mail. This means that I can change ISP and keep emails. New accounts or modify old ones to use Google Mail. (Other service providers are available