Re: Prob with virgin tv and internet
 

Virgin Media having more issues UK wide with TV and Internet

https://www.lbcnews.co.uk/uk-news/vi...-of-broadband/

Re: Prob with virgin tv and internet
 

Yep, I noticed my router switched me to my backup vodaphone connection about an hour ago.

Looking at my monitors, it seems my VM connection was offline from 17:18 to 17:28.

---------- Post added at 18:19 ---------- Previous post was at 18:16 ----------

Woah ... its gone again just seconds ago

---------- Post added at 18:29 ---------- Previous post was at 18:19 ----------

What a bizarre pattern, it was down 18:18 to 18:28.

Re: Prob with virgin tv and internet
 

Yep my internet has been up and down these last 30 minutes.

Re: Prob with virgin tv and internet
 

Same outage times as me. Although speaking to some other people on other ISPs they had an issue an hour ago as well - May or may not be connected.

Re: Prob with virgin tv and internet
 

https://www.cableforum.uk/images/local/2020/04/4.png

It dropped off twice here too.

Re: Prob with virgin tv and internet
 

Had a BB outage a few moments ago. Seems to be back now. TV unaffected.

Re: Prob with virgin tv and internet
 

Same here. It's very annoying as i'm trying to work from home.

Re: Prob with virgin tv and internet
 

A small inconvenience in the great scheme of things Richard.

Re: Prob with virgin tv and internet
 

Can you not tether your phone , that's what i did whilst it was down ?

Re: Prob with virgin tv and internet
 

(From VM twitter)

---------- Post added at 18:56 ---------- Previous post was at 18:55 ----------

Get a backup connection then, if working from home is important to you.

Re: Prob with virgin tv and internet
 

Unfortunately, I don't have a Smartphone, but thanks for the suggestion :)

---------- Post added at 18:59 ---------- Previous post was at 18:58 ----------

How much is a backup connection (or do you only pay when it has to kick in)? I might look into this.

Re: Prob with virgin tv and internet
 

I was logged into work when it went down the first time, I switched over to my phone and carried on working through the second drop. My cable connection seems stable at the moment.

Re: Prob with virgin tv and internet
 

Same timings here. Just as well I got a Huawei B535 delivered today I’m dropping off to an elderly, self isolating relative with no broadband. I can drop it off tomorrow instead. :)

Re: Prob with virgin tv and internet
 

Just get a pay as you go wifi box and it's there if needed. Also make sure it is not with the same company you have your broadband with in case its a national outage that affects there mobile as well. So if your main connection is with VM then have a wifibox from say Cellnet or H3G

Re: Prob with virgin tv and internet
 

Yes, you have to pay for it, just like any BB connection, I have a Vodaphone connection as its quite important to me to stay connected.

As noted above, you can also get dongles that you plug into some routers to give you 3G/4G connectivity (again, you have to pay).

I prefer my backup to be a solid landline connection.

Re: Prob with virgin tv and internet
 

Just gone again. 3rd outage (17:17, 18:17 and 19:17) how strange.

Re: Prob with virgin tv and internet
 

Its gone again, at 18 minutes past again, there is a definite pattern here.

Re: Prob with virgin tv and internet
 

And as if by magic, it comes back to life again for me at 19.28.

Re: Prob with virgin tv and internet
 

Just been up and down in NW Leeds

Re: Prob with virgin tv and internet
 

Its gone again here again at the same time but now its come back on.

Re: Prob with virgin tv and internet
 

Mine went too... reboot every hour to fix? Sounds like my kind of solution!

Re: Prob with virgin tv and internet
 

I rebooted the first time - but it came back itself the next two times.

Re: Prob with virgin tv and internet
 

Same in Teesside, I was watching iPlayer which stopped, then noticed all devices off. Been on and off since.

Re: Prob with virgin tv and internet
 

Having issues in Glasgow too (which ain't unusual for Glasgow ;) ) Tried to check my service status on line but that area is down on virgin site :)

Re: Prob with virgin tv and internet
 

Cardiff, it's like a ticking clock...

https://www.cableforum.uk/images/local/2020/04/4.png

Re: Prob with virgin tv and internet
 

Imagine lockdown with no internet connection !!!!!!!!!

Re: Prob with virgin tv and internet
 

I've lost internet twice since 5.30 for a few mins.

Atleast i have data on my phone.

---------- Post added at 19:59 ---------- Previous post was at 19:58 ----------

My graph looks just like your red parts.

Re: Prob with virgin tv and internet
 

Lets see if it happens again ?

Virgin Media is having problems in some areas
 

https://www.thinkbroadband.com/news/...mpaign=newsrss

https://www.cableforum.uk/images/local/2020/04/5.png

I had a drop out last night just after midnight, then today's issues that seem to have made national news. Curious if anyone else has had that midnight dropout as well.

Re: Prob with virgin tv and internet
 

Apparently not. :shrug:

Re: Prob with virgin tv and internet
 

Nope, they seem to have found the issue, nothing happened at 20:18.

Re: Prob with virgin tv and internet
 

Snap

https://www.cableforum.uk/images/local/2020/04/6.png

Re: Virgin Media is having problems in some areas
 

We had a drop out at midnight but that was me updating the AX88U

Bit of a nightmare today as I have just put unbound on our network yesterday so I was thinking it was that so wasted most of the afternoon trying to figure it out lol

https://www.cableforum.uk/images/local/2020/04/7.png

Re: Prob with virgin tv and internet
 

Had slow loading web pages twice, with Chrome saying no internet connection, however SH3 remained on. According to VM service status page for area 30 (Teesside) it's affecting broadband and interactive services and should be resolved 28th April 00:00

There is a message from VM
https://www.virginmedia.com/help/outage

Latest update
Time of update: 20:30

Our teams are urgently looking into the issue and will work flat out to fix it the moment the problem is fully identified. We know how frustrating this is and we apologise.

Re: Virgin Media is having problems in some areas
 

Nope, no midnight dropout here.

https://www.cableforum.uk/images/local/2020/04/8.png

Re: Virgin Media Outages - 27 Apr 2020
 

Gone again :'(

Re: Virgin Media Outages - 27 Apr 2020
 

Just lost it again

Re: Prob with virgin tv and internet
 

Well so much for that.

21:18, and its gone again.

Re: Virgin Media Outages - 27 Apr 2020
 

And again here up in Fife. Was just starting to settle down and watch the new season of the last Kingdom as it hadn't went off for an hour or two.

Time to catch up on some old pirated stuff or go to bed.

Re: Virgin Media Outages - 27 Apr 2020
 

And again...

Re: Virgin Media Outages - 27 Apr 2020
 

I noticed that https://www.virginmedia.com/help/outage seemed to be inaccessible during the outage as well, even from my backup connection.

Re: Virgin Media Outages - 27 Apr 2020
 

Some sites were also loading fine, this one wasn't and a gaming site I frequent, was also not working, just said no dns, yet Twitter, Sky News were all working.

Re: Virgin Media Outages - 27 Apr 2020
 

Strange that some sites were working and some were not.

Re: Virgin Media Outages - 27 Apr 2020
 

At 9:17pm using Chrome Version 81.0.4044.122 - SH3 stayed on, had 6 browser tabs open, however 2 tabs went off, both tabs that went off were different pages on CF, the rest stayed on.

Tried to load isitdownrightnow.com to check the sites that wouldn't load, and isitdown was offline.

Refreshing pages (tabs) brought up same pages that wouldn't load, however the working ones still loaded.

Closed Chrome and reopened and all pages loaded. (9:25pm)

Re: Virgin Media Outages - 27 Apr 2020
 

Noticed the same I could not access this forum for two or three minutes after most of the others I use started working.

Re: Virgin Media Outages - 27 Apr 2020
 

Can't be a Virgin DNS issue as the drops are occuring for those like myself who don't use VM DNS,

Hopefully they know what the problem is and are either working in it or have solved it.

Re: Virgin Media Outages - 27 Apr 2020
 

These issues also appear to be affecting BT, Sky and TalkTalk.
https://www.ispreview.co.uk/index.ph...-media-uk.html

Re: Virgin Media Outages - 27 Apr 2020
 

Some sort of core network or routing issue by the sound of it.
Wierd that its always about 18 minutes past, and lasts about 10 minutes (and also seems to have bypassed 8:18pm and now 10:18pm)

---------- Post added at 23:18 ---------- Previous post was at 22:42 ----------

Here we go again, 11:18 :rolleyes:

Re: Virgin Media Outages - 27 Apr 2020
 

Hehe I think mine was a little earlier. It resolved itself to some websites quicker (continuous ping to bbc.co.uk came back in about 2mins).

Re: Virgin Media Outages - 27 Apr 2020
 

Mine went down again at 23:18. years ago i phoned NTL up up and said my BB keeps going down at 6pm. He said it was impossible. He phoned me up before 6 and said i am watching. It went down at 6 and he swore. been fine ever since tonight

Re: Virgin Media Outages - 27 Apr 2020
 

Back when customer service was REAL customer service.... shame. Anyway my connection has gone again 00:09.

Re: Virgin Media Outages - 27 Apr 2020
 

aye mine did too. its a shame the call centres are in india now. i know with the pandemic its probably daft as the call centres wouldnt be open but it just sucks now that even if you have a fault you wont be able to get any help. i really like the indian staff too but sometimes you get one who literally cant understand what you're saying and i feel so sorry for them.

with all the price rises im just bamboozled why they think this cost cutting process is a good way to get new customers or keep existing customers

Re: Virgin Media Outages - 27 Apr 2020
 

Sky News have a piece up on it

https://news.sky.com/story/virgin-me...snt-sf-twitter

Re: Prob with virgin tv and internet
 

Cool idea if you have an unlimited SIM.

---------- Post added at 08:48 ---------- Previous post was at 08:46 ----------

I find this a useful indication of the disruption different ISPs are getting.

https://downdetector.co.uk/

Re: Prob with virgin tv and internet
 

And what about your broadband Hugh ? ;).

Re: Virgin Media Outages - 27 Apr 2020
 

Would love to know what actually caused the problems last night.

Re: Virgin Media Outages - 27 Apr 2020
 

I was affected and am posting this as a customer, I don't (yet) know what the problem was.
The line seemed mostly stable as my VPN remained up apart from 1 glitch but router reported internet down and browsing didn't work or at least didn't seem to but some computers in house remained OK until tried to get to new site.
To me this looks like something related to DNS (not VM's DNS as I don't use it) or starting new connections. It impacted by browser on VPN too.
Using nslookup - DNS on router (OpenDNS failed) but setting server to say Google DNS and things worked or at least resolved.
$ nslookup
nslookup> www.bbc.co.uk
<can't contact server>
nslookup> server 8.8.8.8
nslookup> www.bbc.co.uk
<resolves>
nslookup> <router>
nslookup> www.bbc.co.uk
<can't resolve>

Re: Virgin Media Outages - 27 Apr 2020
 

Indeed as Virgin stated a hour ago that the issue was fixed in the early hours of this morning. It was not caused by a spike in usage or a lack of network capacity.

Re: Virgin Media Outages - 27 Apr 2020
 

It shows clearly on my BQM at the times posted by other members but it didn't seem to affect my browsing session or the TV. Suggests it was only affecting parts of the network.

Re: Virgin Media Outages - 27 Apr 2020
 

If you were watching linear TV on the network it’d be unaffected. On demand should have went down.

Re: Virgin Media Outages - 27 Apr 2020
 

Re: Prob with virgin tv and internet
 

Three do 4g broadband with a hub unlimited from £22p/m

Re: Virgin Media Outages - 27 Apr 2020
 

My 350mb broadband only came back late this morning.

Uploads speeds were < 1 mb and download was up and down.

What was the issue?

Re: Virgin Media Outages - 27 Apr 2020
 

My connection went down again around 10 minutes ago.
With so many employees working from home relying on critical infrastructure such as Disney+ right now, I hope it gets sorted soon! 😉

Re: Virgin Media Outages - 27 Apr 2020
 

I think that must be more local to you, mine has been stable since about 12.30 am.

Re: Virgin Media Outages - 27 Apr 2020
 

Agreed. A network configuration change was made overnight to prevent it happening again.

Re: Virgin Media Outages - 27 Apr 2020
 

Out of interest, have you got any more detail on that please?

Re: Virgin Media Outages - 27 Apr 2020
 

Mine has been solid all day as well.

Re: Virgin Media Outages - 27 Apr 2020
 

I wonder if the way Netflix on the V6 continues to only work intermittently is part of the same fault.

Re: Virgin Media Outages - 27 Apr 2020
 

That isn't something I've noticed.

Re: Virgin Media Outages - 27 Apr 2020
 

Same here.

Re: Virgin Media Outages - 27 Apr 2020
 

I don't know the details, but for now they have changed routing to bypass the faulty part of the network.

That's definitely something different. Please start a new thread explaining what goes wrong.

Re: Virgin Media Outages - 27 Apr 2020
 

Same here while on GTA V.


I gave up and watched TV

---------- Post added at 15:39 ---------- Previous post was at 15:38 ----------

Also the VM service status page was unavaible 404 IIRC.

Re: Virgin Media Outages - 27 Apr 2020
 

Yep, definitely different this time as it's still not working yet. Status page shows its being worked on though. Cheers all.

Re: Virgin Media Outages - 27 Apr 2020
 

Thanks spiderplanet, that makes sense.

I don't suppose this is something that can be flagged up or fixed automatically?

Re: Virgin Media Outages - 27 Apr 2020
 

Done.

Re: Virgin Media Outages - 27 Apr 2020
 

It was a BGP issue.

Re: Virgin Media Outages - 27 Apr 2020
 

Well it was certainly flagged up. No trouble noticing this one! (Those of us working at home lost our connections too)

The network can be tolerant of some faults, but only really "expected" ones like power failures and cut fibres. Weird software behaviour is much harder to anticipate. It can sometimes be handled with watchdogs etc, but they don't tend to be seamless. (That may well be what happened in this case, given that it recovered within 10 minutes after each failure)

Re: Virgin Media Outages - 27 Apr 2020
 

This is going to sound nuts but here goes. 3 days ago I started to hear a deep droning sound which was vibrating against my ear drums. After two days of hardly any sleep and feeling like I’d been through a washing machine cycle as a last resort in the middle of the night when the humming was worst I put my ear to the V6 and wondered if this was what was causing it. Turned it off and the noise stopped. Now my V6 is in the corner of the house and yet this sound was vibrating my ear drums no matter what room I was in. What the hell was all that about? The next day the network goes down.

Re: Virgin Media Outages - 27 Apr 2020
 

Just gone off again for me.

Back again, well, sort of.

Re: Virgin Media Outages - 27 Apr 2020
 

you've got tinnitus...

Re: Virgin Media Outages - 27 Apr 2020
 

Ha ha at the flick of a switch yeah right

Re: Virgin Media Outages - 27 Apr 2020
 

Have you tried turning the V6 on again since?

Ah, so it was your fault! ;)

Re: Virgin Media Outages - 27 Apr 2020
 

Switched back on after Network problem circumvented and it’s purring like a kitten. Not a hard drive about to fail

Re: Virgin Media Outages - 27 Apr 2020
 

It's happening again - I'm losing interest access every 15 minutes or so, and the V6 box is losing connection at the same time - happened 3 times in the last 40 minutes.

Re: Virgin Media Outages - 27 Apr 2020
 

Power supply vibrations? It used be common with transformers in the olde days (eddy currents in the iron formers), but most devices don't have transformers these days.

Re: Virgin Media Outages - 27 Apr 2020
 

Pretty sure it isn't the same thing. That's something local to you.

Re: Virgin Media Outages - 27 Apr 2020
 

Probably, but the user experience is the same... ;)

Still going up and down like a naughty young undergraduate’s undergarments...

Re: Virgin Media Outages - 27 Apr 2020
 

:D ;)

Re: Virgin Media Outages - 27 Apr 2020
 

You need to get that looked at

Re: Virgin Media Outages - 27 Apr 2020
 

They're working on it...

Re: Virgin Media Outages - 27 Apr 2020
 

Mine has been up and down for the last 2 weeks most of the time it's ok I seem to lose connection for small periods at a time every other day. VM status page says everything is ok. I just assume it's everyone hammering the connection.

Re: Virgin Media Outages - 27 Apr 2020
 

I was losing TV at the same time, but appears to have calmed down now.

https://www.cableforum.uk/board/atta...6&d=1588183829

Re: Virgin Media Outages - 27 Apr 2020
 

Rock steady here.

No outage since the last one of the 27th (which was technically just after midnight, on the 28th).

Re: Virgin Media Outages - 27 Apr 2020
 

Here we go again...

Re: Virgin Media Outages - 27 Apr 2020
 

Whatever issue you are having is not national, mine is still rock steady (and was this morning).

Re: Virgin Media Outages - 27 Apr 2020
 

No issues here, either. Would love a report as to what the issue was on the 27th though, especially given how widespread it was.

Re: Virgin Media Outages - 27 Apr 2020
 

It'snot been that bad here in Cardiff lately but today has been a nightmare. It feels like it is fine for 2 or 3 minutes then drops for 30 seconds.

I would think of tethering my smartphone but my 4G coverage is awful.

Re: Virgin Media Outages - 27 Apr 2020
 

This is like every Friday around 6:00-7:00 onwards. Is it on a timer? My son gets his online gaming orders for the weekend at this time and it’s screwed him 2-3 weekends on the trot.

Re: Virgin Media Outages - 27 Apr 2020
 

it's find for me North cardiff think taff *is near by not seen him posting any problem either . ,* you need to be careful what post .think I have noticed you with your real name on an other site, you know which one if it is you:erm: