Can I pause my skysports package while there is no live football on ?
 

I have read that if I do pause it , it actually stays on , has anyone done this ? is this true ? please

also if I do pause it , how do I get it back on when I need it back on ?


thanx

Re: Can I pause my skysports package while there is no live football on ?
 

1. Yes you can.

2. The pause is removed automatically once sports start up again.

Re: Can I pause my skysports package while there is no live football on ?
 

and it wont effect what contract im on ?

Re: Can I pause my skysports package while there is no live football on ?
 

Correct.

Re: Can I pause my skysports package while there is no live football on ?
 

thankyou its appreciated

Re: Can I pause my skysports package while there is no live football on ?
 

So how do you actually implement this, online? Also, will you be credited from when the football stopped or from when you apply the pause?

Thx

Re: Can I pause my skysports package while there is no live football on ?
 

Does it really matter?
Whatever will happen will happen.

Re: Can I pause my skysports package while there is no live football on ?
 

What do you mean? I'm only asking how to go about it and possibly save myself some money!

Re: Can I pause my skysports package while there is no live football on ?
 

Details are available on the page for all Coronavirus updates from Virgin Media

https://www.virginmedia.com/help/coronavirus-update

Re: Can I pause my skysports package while there is no live football on ?
 

Thx Ben..

Re: Can I pause my skysports package while there is no live football on ?
 

Just to point out that the page on the website has now been updated so that you can pause Sky Sports, BT Sports or both, if you have them on your package.

https://www.virginmedia.com/help/thi...ing/talk-to-us

The payments are not actually stopped. You get a monthly credit on your bill for the amount you pay (or the equivalent if it is inclusive of your package). The credits will be automatically stopped when the sport returns.

Re: Can I pause my skysports package while there is no live football on ?
 

Any news on being able to do the same with premier sport?.

Re: Can I pause my skysports package while there is no live football on ?
 

I did read that if I did pause the sports package I wouls still be able to watch the channels , is this true anyone ?

Re: Can I pause my skysports package while there is no live football on ?
 

That is what it says on the online form, so I think it's safe to assume it's true.

Re: Can I pause my skysports package while there is no live football on ?
 

thanyou ncfc1902

Re: Can I pause my skysports package while there is no live football on ?
 

Why bother 'pausing', just cancel it. You should decide when to subscribe again, not them.

Re: Can I pause my skysports package while there is no live football on ?
 

No good if you are on Oomph or VIP packages, where it’s part of the main package. Or for people on a minimum term or loyalty discount.

Re: Can I pause my skysports package while there is no live football on ?
 

Thing is they are presuming it's football you're interested in, it might be cricket. Both sports might not resume at the same time.

Re: Can I pause my skysports package while there is no live football on ?
 

Or rugby league - no sport on at present.

Re: Can I pause my skysports package while there is no live football on ?
 

BT Sport can be paused now using the same link. Apologies if everyone already knew.

Re: Can I pause my skysports package while there is no live football on ?
 

This thought has occurred to me. In the grand scheme of things, I can't see it'll make much difference, but it's a fair point in our football-focused world.

As regards BT Sport, I guess that only applies to those taking it as a chargable add-on. To be fair, BT are showing some decent re-runs of old rugby games at the moment. Of course it's just filler, but it's pretty good filler.

Re: Can I pause my skysports package while there is no live football on ?
 

If you are on a package where BT Sports is included, it isn't free you are just paying for it whether you want it or not.

Re: Can I pause my skysports package while there is no live football on ?
 

Because if you cancel, you cannot watch these channels in the meantime.

Re: Can I pause my skysports package while there is no live football on ?
 

Aside from repeats, there isnt really anything on them to watch though.

Re: Can I pause my skysports package while there is no live football on ?
 

Because if it is paused they can remove the discount when they feel fit. If you cancel you control if and when to re-subscribe.

Re: Can I pause my skysports package while there is no live football on ?
 

That was our household's thinking.

Re: Can I pause my skysports package while there is no live football on ?
 

Agreed, but I'm guessing the "cost" to customers who pay separately for BT is probably a fair bit more than for XL/Full-House customers...

Re: Can I pause my skysports package while there is no live football on ?
 

Following the advice/link provided on here I filled in the form to pause Sky Sports and BT Sport and the credit has just appeared in my account - £25 for Sky and £9.25 for BT (I’m currently on the VIP package @£103.50pm).

Thanks for the heads up.

Re: Can I pause my skysports package while there is no live football on ?
 

Can you say when you completed the form, please?
It will give an idea on the current delay in the form being processed.

Re: Can I pause my skysports package while there is no live football on ?
 

Sunday 29/03/20 (10:02am for the pedants amongst us :) )

Re: Can I pause my skysports package while there is no live football on ?
 

Thank you. A relatively short turn around.
I’m sure many will find this useful information.

Re: Can I pause my skysports package while there is no live football on ?
 

I don't have sky sports but BT sport with maxit. Filled the form in3 Sunday and £9.25 credit showing today. 😁

---------- Post added at 17:31 ---------- Previous post was at 17:29 ----------

I'm getting£9.25 credit. On maxit.

Re: Can I pause my skysports package while there is no live football on ?
 

Have you used Cable Forum before :D

Re: Can I pause my skysports package while there is no live football on ?
 

:D:D

Re: Can I pause my skysports package while there is no live football on ?
 

I completed mine this afternoon - thought I would get an immediate change (can't be that difficult to automate) however having read more posts I realise that I should check again Thursday or Friday.

Re: Can I pause my skysports package while there is no live football on ?
 

I did it at the weekend and it applied today.

Re: Can I pause my skysports package while there is no live football on ?
 

I firmly believe that both VM and Sky can reduce the prices on all there products.

There must be thousands of customers now in cash restraints that cannot afford subs to these two companies.

Any thoughts on this.

Secondly it proves that football clubs have been hit in the pocket.

So maybe this will teach them a lesson of high salaries, and the cost of entry to grounds.

At the end of the day - its us that pay part of the clubs wages

Re: Can I pause my skysports package while there is no live football on ?
 

Actually, it pretty much isn't, at least for the bigger clubs.

Sponsorship, commercial sales and TV money are their main income sources.

I do agree that players get paid far too much though.

Re: Can I pause my skysports package while there is no live football on ?
 

Think that Arthur... Is saying we pay most of the income (via our TVs subs) which is used to pay the players - rather than gate money.

Re: Can I pause my skysports package while there is no live football on ?
 

A more detailed breakdown here for 2017-18.

https://www.theguardian.com/football...er-united-city

Re: Can I pause my skysports package while there is no live football on ?
 

Same..

Re: Can I pause my skysports package while there is no live football on ?
 

Phoned and got it on the Ultimate Oomph bundle

Re: Can I pause my skysports package while there is no live football on ?
 

Checked online (did mine earlier in the week) got both credits from 2nd April - presumably the date they actually did it

Re: Can I pause my skysports package while there is no live football on ?
 

well I have paused the sport package but it said nothing on my package and also no email from virgin to say I have paused it ??

Re: Can I pause my skysports package while there is no live football on ?
 

Check your account in a few days time - you should be able to see the credit effective the day they action it, not the day you did it.

Re: Can I pause my skysports package while there is no live football on ?
 

So much for BT sports being free.

Re: Can I pause my skysports package while there is no live football on ?
 

Has anyone ever said it was free?

I think it is accepted that the cost is just included in the top package(s) which were increased when it was added.

Re: Can I pause my skysports package while there is no live football on ?
 

Is this credit per month?

Re: Can I pause my skysports package while there is no live football on ?
 

Believe so.

---------- Post added at 22:26 ---------- Previous post was at 22:25 ----------

No such thing as a free lunch or sports channel ;)

Re: Can I pause my skysports package while there is no live football on ?
 

That's not how I remember it. BT Sport was provided 'at no extra cost'. It is true that prices went up that autumn, but it wasn't by anything like this amount, it was just the usual annual price hike.

Re: Can I pause my skysports package while there is no live football on ?
 

Does beg the question if those with TV packages that include BT Sport, but aren't interested in it, should get a permanent discount? It obviously does make up a fair proportion of the cost.

Re: Can I pause my skysports package while there is no live football on ?
 

That's not how it works, though, Mr K. If VM did that, it would put up the cost to those who wanted it, and that would lead to people looking for a better deal with Sky. Channels are cheaper when bought in bulk rather than separately. Most channels I subscribe to I never view anyway - I'm on the top package so that I can receive the channels that I actually want to view.

This is one of the many reasons I'm looking forward to more streaming services becoming available. I can then get to choose the precise types of programmes I want to see. We don't really have a sufficient range of programming by this means yet, but we are getting there.

Re: Can I pause my skysports package while there is no live football on ?
 

Virgin choose (for marketing reasons) to include BT Sport with top-tier, and I dare say the economics & financials add-up that much better because they do.

It's the same with any other bundled channels that you don't want.. I've got very little interest in most of what Sky Arts or Discovery Home broadcast, but I don't expect a discount because of it.

If and when the economics mean that VM can't remain competitive on top-tier without removing the costs of BT Sport and charging separately, I don't see it changing. If anything, they probably gain more premium-customers by including it.

Re: Can I pause my skysports package while there is no live football on ?
 

.. and today I received a confirmation email from Virgin Media:

Hello Huxie,

Just a quick email to confirm that we’ve now paused your Sky Sports and BT Sport payments. Thanks for bearing with us while we got this sorted.

We’ll be adding two different credits to your bill – look out for ‘Sky Sports credit’ and ‘BT Sport credit’.

We’ll keep your Sky Sports and BT Sport payments paused until the action resumes, and you won’t need to do anything to start enjoying it again. During this paused period, you’ll still be able to watch Sky Sports and BT Sport channels.

For help with anything else, please use our website for help and support – start here. As virus quarantine measures have closed some of our call centres, we’re asking that our customers work with us and only call if they have an urgent query that can’t wait.

Take care,
The Virgin Media team

Re: Can I pause my skysports package while there is no live football on ?
 

Here am I about to agree with Old Boy here. ;)

Back in the day Setanta joined XL TV and it was widely thought something in the region of around £2.50 per XL TV (equivalent) went towards it. The logic to Setanta at the time being Virgin subscribers are less likely than Sky subscribers to buy it standalone at £12.99 or whatever it was.

There’s never been a “one off” increase as a result of changing to ESPN then BT included, it’s simply been absorbed into the overall price. The point that japitts raises is a good one above - if a few hundred thousand subscribers who do watch BT and have Ultimate Oomph coughing up £100+ a month moved to Sky suddenly the fixed costs (network upgrades and maintenance, interest payments, etc.) are having to be met by a smaller subscriber base and a sizeable amount of income removed.

Re: Can I pause my skysports package while there is no live football on ?
 

I remember being riled when they announced that BT Sport was to be added, with an increase in package cost to cover it. No ifs or buts, we all had to pay. :mad::mad::mad:

Re: Can I pause my skysports package while there is no live football on ?
 

You are mistaken, Taf. There was only the usual annual price increase that year, which some claimed erroneously was due to,BT Sport being added. Virgin also said at the time that these channels would be added for no extra charge.

Re: Can I pause my skysports package while there is no live football on ?
 

I wish now that I had kept the letter they sent me.

Re: Can I pause my skysports package while there is no live football on ?
 

They’ll have sent a generic letter around the price rise. “Your price is going up by £5, however in the last year we’ve added.... we’ve doubled your broadband, etc etc.”

However it won’t have said “because we are adding BT Sport your subscription is going up £5”.

Re: Can I pause my skysports package while there is no live football on ?
 

Press release from the time.

https://hexus.net/ce/items/entertain...nner-bt-sport/

Re: Can I pause my skysports package while there is no live football on ?
 

just got credit of £32 for bt and and other sports channels ….

Re: Can I pause my skysports package while there is no live football on ?
 

just checked

Re: Can I pause my skysports package while there is no live football on ?
 

Any easy way of getting racing TV cancelled?

Re: Can I pause my skysports package while there is no live football on ?
 

I had a credit for Sky Sports & Bt Sports added to my account last week, and my april bill was duely sent to me with the discounted price. Do I have to fill the form in again for another discount for my next bill or is it automatic now (since I already filled it in the 1st time) ?

Re: Can I pause my skysports package while there is no live football on ?
 

The answer is in the email you will have received after you paused.

Re: Can I pause my skysports package while there is no live football on ?
 

I believe the credits are applied each month until VM deem enough content (widely agreed as Premier League football resuming) has been restored, then they will remove them

Re: Can I pause my skysports package while there is no live football on ?
 

Surely it's when netball comes back ? ;)

Re: Can I pause my skysports package while there is no live football on ?
 

Ah right. I'll wait for an email from them then, thanks.

Re: Can I pause my skysports package while there is no live football on ?
 

I posted the address for pausing on a local FB page. The responses were that the pause and refund was automatic. Is it?

Re: Can I pause my skysports package while there is no live football on ?
 

Takes a couple of days to get processed but yes. If you log into my account there should be a credit showing in the billing section.

Re: Can I pause my skysports package while there is no live football on ?
 

After pausing sky sports and BT Sports separately I now pay £62.75 from £99.00 a month

Re: Can I pause my skysports package while there is no live football on ?
 

Im getting £9.25 per month credit for BT Sport (on Maxit).

Re: Can I pause my skysports package while there is no live football on ?
 

If folk cope without their Premiership football, they might now realise how much it's costing. It will more than pay for a season ticket for their local team which would be in ultra ultra ultra HD, and more entertaining :).

Get out there and support your local club, at whatever level they are, before you lose them.

Re: Can I pause my skysports package while there is no live football on ?
 

The only way of getting certains channels cancelled is by phoning them up sadly as there are no other means of cancelling certain premium channels.

Re: Can I pause my skysports package while there is no live football on ?
 

Yes that is weird, if you want you upgrade, no problem online, click of a button. However downgrading not possible to do online. Wonder why ? ;)

Re: Can I pause my skysports package while there is no live football on ?
 

Indeed it should be easy to cancel a premium channel as long as the 30 day notice is given as they have a app on the V6 where one can subscribe and yet its useless if one cannot cancel a premium channel on there as well.

Re: Can I pause my skysports package while there is no live football on ?
 

Most premiership football clubs have full houses (or very close to) - there are also millions of people who live nowhere near to a premiership football team.

However, I totally agree with your suggestion that some people may well cancel sports altogether.

I'm sure this is why VM suspended the sports subs rather than cancel and people have to resubscribe

Re: Can I pause my skysports package while there is no live football on ?
 

I have just been sent my bill for next month - the suspension of Sky/BT sports has been applied to the bill correctly (whole month discounted + proportion refunded from last month)

As a big sports fan I will be happy to resume asap, but I wonder how many will bin sports altogether at the end of this.

Re: Can I pause my skysports package while there is no live football on ?
 

It is certainly making me reevaluate whether I really need Sky Sports anymore.

Re: Can I pause my skysports package while there is no live football on ?
 

Indeed some won't be able to afford it given their new employment circumstances as their employment income and the disposable income they would use from that is not there anymore as there are far more pressing priorities for use with their money within their household.

Other who's finances will not have changed much might decide they can do without such premium add ons and their money can be put to much better use in their lives.

Others might subscribe again because sport is something they have missed seeing.

Those are just a couple of reasons.

Re: Can I pause my skysports package while there is no live football on ?
 

I'm literally the opposite its really hitting home how much I'm missing watching Sport.:D

Re: Can I pause my skysports package while there is no live football on ?
 

I'm missing it to, although the upside has been time to watch and clear most of the 100 or so football/rugby matches I recorded but haven't had time to watch before now.

But I would welcome the resumption of the football & rugby seasons as soon as it is wise to do so - even behind closed doors. Doing this may save a large number of clubs from going under.

Re: Can I pause my skysports package while there is no live football on ?
 

Football and rugby behind closed doors totally ruins the occasion, you need fans at these events for the atmosphere.

Re: Can I pause my skysports package while there is no live football on ?
 

I agree, but he who pays the piper calls the tune. That's TV money.

Re: Can I pause my skysports package while there is no live football on ?
 

Extremely unlikely anytime in the next few months and estimations from some that it could be 6 months or longer before sports will entertain having fans in sports grounds again.

Re: Can I pause my skysports package while there is no live football on ?
 

I think you are correct - cannot see any mass gatherings befor September, so if sports wish to/are able to finish this season it will be behind closed doors with players having been tested prior to each game.

Obviously not the best solution, but better than not completing the season.

Re: Can I pause my skysports package while there is no live football on ?
 

I don't agree, the whole of sport should be called null and void imo.

Re: Can I pause my skysports package while there is no live football on ?
 

People opinions are rather divided on this depending on what their team's position is in the league !

Re: Can I pause my skysports package while there is no live football on ?
 

Totally agree, otherwise it will be two seasons that will be compromised and my local team is second from bottom of league one.

Re: Can I pause my skysports package while there is no live football on ?
 

As Mr K suggested just above - one's stance is clouded by personal circumstances.

Re: Can I pause my skysports package while there is no live football on ?
 

So true. Bath are above Gloucester so I'll take that, and quietly ignore the Care Bears in the top-4!

Re: Can I pause my skysports package while there is no live football on ?
 

I managed to get through to customer support today to cancel my Premier Sports subscription as there is no pause available.

Still had to give 30 days notice

Very frustrating that I’m paying for nothing but once this blows over my Sky & BT Sports subs are on pause and will continue and my sub will go back to norm

But won’t be going back to Premier Sports - this could be the case for many.

Re: Can I pause my skysports package while there is no live football on ?
 

Yup, many people will remember how various companies treated them at this time and not use them in the future when all this is over. They're too focussed on the present to consider how their behaviour will come back on them in the future.

I for one will never, ever use Ocado again. They've really surprised & upset me with their uncaring and pig ignorant attitude.

Re: Can I pause my skysports package while there is no live football on ?
 

A pause is available for Premier Sport, Box Nation and Racing TV, but not through the website. Call Customer Services.

Re: Can I pause my skysports package while there is no live football on ?
 

Sounds like he already cancelled, though I suppose he could ring back and cancel the cancel, and ask for the pause.

Re: Can I pause my skysports package while there is no live football on ?
 

I can't speak for Ocado. However Virgin Media are a middleman with Premier Sport. Why should Virgin take the hit in the middle between the customer and the provider?

Premier Sports are very much in the 'at risk' category of fledgeling media companies and they in turn will have made financial commitments to sports bodies for which they have no product to offer.

Virgin Media didn't just wake up one morning and devise some ruse to trick anyone here, Richard.

Re: Can I pause my skysports package while there is no live football on ?
 

I asked for pause but was told by the two agents I spoke to that a pause is not available on Premier Sports, only option is to cancel.

Re: Can I pause my skysports package while there is no live football on ?
 

I would agree, that sort of attitude will be remembered -pausing is better for the supplier as they control the resumption process to full payment.

By forcing you to cancel they lose control and in all likelihood a lot of customers who, like you, won't bother to re-subscribe.

In the end, their loss.

Re: Can I pause my skysports package while there is no live football on ?
 

A bit late for you, but if anyone else gets this, ask the agent to look for their briefing dated 6th April called "Virgin TV: Further Sport Subscription Pauses"

Re: Can I pause my skysports package while there is no live football on ?
 

I was talking about Steve saying he wouldn't go back to Premier Sports, not VM.