Virgin to create 500 call centre jobs
 

Perhaps now the penny has dropped that outsourced call centres are not the answer to everything.

https://www.ispreview.co.uk/index.ph...ack-to-uk.html

Re: Virgin to create 500 call centre jobs
 

Already here.

https://www.cableforum.uk/board/show...&postcount=355

Re: Virgin to create 500 call centre jobs
 

A very welcome move, but how many of these UK centres will stay open after the CV situation is over, I wonder.

Re: Virgin to create 500 call centre jobs
 

All of them I would think - they are already open, this is just increasing the numbers in them.

Re: Virgin to create 500 call centre jobs
 

they want to make hast & get them working . I have tried 4 times to get thru I know this may be because of this flu virus but I am beginning to think they are using this has an excuse to stop answering phone calls recorded answering saying go to VM website utterly useless the web chat not working at this time there is no way to contact VM for a company of this size it is not good enough. I bet sky customers don't have this problem ?

Re: Virgin to create 500 call centre jobs
 

Some of their call centres are out of action because of the Coronavirus currently so trying to get through to them on phone can take up to a hour going by my own experiences so patience is required.

Webchat is a complete waste of time as there is no one that is going to reply to you apart from a automated bot.

As for Sky l suspect they generally have the same type issues one would imagine.

Re: Virgin to create 500 call centre jobs
 

All ISP's are suffering from the same problem.

Re: Virgin to create 500 call centre jobs
 

All companies are suffering the same issue.

Re: Virgin to create 500 call centre jobs
 

well the phone recording says you will have to wait up to 1hrs . I waited about 1h 30min & still no joy. I had to hang up the battery on my phone was running low sorry to say this is not good enough when you want answers to problems & you cannot contact them but they are quick enough to take your monthly subscription . think I will be going back to sky in the future for phone / bb / tv !

Re: Virgin to create 500 call centre jobs
 

https://uk.trustpilot.com/review/www.sky.com

https://uk.trustpilot.com/review/www.virginmedia.com

https://uk.trustpilot.com/review/bt.com

Re: Virgin to create 500 call centre jobs
 

Not much there for Virgin/Sky/BT to cheer about Jo as l suspect most companies reviews will garner the same results currently given the unprecedented situation we are in.

Re: Virgin to create 500 call centre jobs
 

Why do you want to call them? We might be able to suggest another way to answer your questions.

Re: Virgin to create 500 call centre jobs
 

Aye, Virgin Media are the worst of the lot (and that's saying something!) Their rating has been like this well before the effects of the pandemic took hold.

Re: Virgin to create 500 call centre jobs
 

No worse then anybody else Richard and given the circumstances one must understand the unprecedented situations many companies find themselves in whether its here or in the rest of the world.

Re: Virgin to create 500 call centre jobs
 

Based on what evidence ?

Re: Virgin to create 500 call centre jobs
 

BT have worse scores on Trustpilot.

Re: Virgin to create 500 call centre jobs
 

No they don't. Sky & BT have 1.5 stars VM have 1.

Re: Virgin to create 500 call centre jobs
 

You say "potato", I say "potatto"... ;)

Scores for "Bad"
Sky - 81%
Virgin Media - 85%
BT - 90%

Scores for "Bad" & "Poor" combined
Sky - 86%
Virgin Media - 91%
BT - 93%

Scores....Exc....Great....Avg....Poor....Bad
BT...........4........1.........1........3.......9 0
VM..........3........2.........4........6.......85

Re: Virgin to create 500 call centre jobs
 

I don't say either, Trustpilot does. Their star rating puts BT ahead of VM. Don't complain to me if you don't like their system of scoring.

Re: Virgin to create 500 call centre jobs
 

No complaint here - just clarifying a comment.

This explains how the scoring system works.

https://support.trustpilot.com/hc/en...re-calculated-

Re: Virgin to create 500 call centre jobs
 

Star ratings are only one part of Trust Pilot.

Re: Virgin to create 500 call centre jobs
 

They may well be but I would say they are the main part people take notice of.

I have no grudge with VM, I've been back with them about a year and was with them a few years ago. I've never had a problem with them and in fact have always been quite happy. It was pure cost that I left them for last time. And the shittyhub at the time.

Re: Virgin to create 500 call centre jobs
 

well I was promise a £ 50.00 credit on my account to cover delivery & activation of my tv V6 box & new Hub 3 I self installed it ( I never received the credit ) & now massive pixilation on my TV so having to reboot the box every 2/3 days so I am furious that I cannot sort these problems out !

Re: Virgin to create 500 call centre jobs
 

Have you looked at your My Virgin Media to see if a credit has been applied there?.

If not then keep on to them until the credit has been applied.

Re: Virgin to create 500 call centre jobs
 

Pixellation is usually caused by a poor signal into the TV box. Make sure all the cable connectors are done up properly.

Re: Virgin to create 500 call centre jobs
 

I would never trust anything on trustpilot. They've had massive amounts of evidence given to them about bought/paid/bot reviews and ignored it. Hell, if you try to report fake reviews via their own website they threaten to ban you.

Scummier than ****.