Should I be concerned
 

Power levels rising above 10dBmV

1 290750000 8 37 256 qam 20
2 250750000 5.6 36 256 qam 15
3 258750000 5.5 36 256 qam 16
4 266750000 6 36 256 qam 17
5 274750000 6.5 36 256 qam 18
6 282750000 7.4 36 256 qam 19
7 298750000 8.6 36 256 qam 21
8 306750000 8.5 37 256 qam 22
9 314750000 9.1 37 256 qam 23
10 322750000 9.5 37 256 qam 24
11 330750000 10 37 256 qam 25
12 378750000 10.5 38 256 qam 26
13 386750000 10.5 38 256 qam 27
14 394750000 10.6 38 256 qam 28
15 402750000 10.8 38 256 qam 29
16 410750000 10.5 38 256 qam 30
17 418750000 10 37 256 qam 31
18 426750000 9.5 38 256 qam 32
19 434750000 9.4 38 256 qam 33
20 442750000 9.5 38 256 qam 34
21 450750000 9.5 38 256 qam 35
22 458750000 10 38 256 qam 36
23 466750000 10 38 256 qam 37
24 474750000 10.1 38

Re: Should I be concerned
 

There are bigger things in life to be concerned about mate....

Does it work? If so, don't pratt with it is my non-technical advice.

Re: Should I be concerned
 

Normally, I would not be concerned, but recently have been having problems with YOUTUBE, lots of stop/start jittering etc.

Re: Should I be concerned
 

Well that's a concern, but the high power levels are unlikely to be the cause. (I assume the 4th column is the SNR - in which case the channels with the highest power actually have the best SNR).

Give VM a call at the time you are experiencing the YouTube problem.

Re: Should I be concerned
 

Is the jittering on a wired or a wireless device?

Re: Should I be concerned
 

I would keep an eye on it, +10 is the max so if it starts going into 11+ then you need to put a 7db attenuator on it to bring it down to the 3s

Re: Should I be concerned
 

@Hugh, all connections are wired.

Just completed the self-test, and this is reported.


We're fixing an issue in your area.
Your service may be disrupted for the next 30 minutes.

Get issue updates via email or text and an estimated time for this to be resolved from the service status page.

Get updates

Re: Should I be concerned
 

I wouldn't hold your breath for 30 minutes.

Re: Should I be concerned
 

Latency appears to have "calmed" down overnight?

https://www.cableforum.uk/images/local/2019/12/3.png

BUT Youtube still unwatchable, too many dropped frames.

Self test, states no fault

Re: Should I be concerned
 

M100..?


https://www.thinkbroadband.com/_asse...5863249255.png

Re: Should I be concerned
 

Looks more like M50 to me :p I thought it might have been the speedtest you were doing providing inconsistent results, I normally use speedtest.net. I have just done mine and they are very similar so you can take your 46.5mbits as gospel which is a bit pants really

Re: Should I be concerned
 

My 50 Mb through VPN.

https://www.cableforum.uk/images/local/2019/12/6.png

---------- Post added at 16:52 ---------- Previous post was at 16:51 ----------



The upload would suggest M100.

Re: Should I be concerned
 

We're fixing an issue in your area.
Your service may be disrupted for the next 30 minutes.

Get issue updates via email or text and an estimated time for this to be resolved from the service status page.

---------- Post added at 17:44 ---------- Previous post was at 17:19 ----------

I am showing as normal full speed on SPEEDTEST.NET
ThinkBroadband has always been similar.
Something very strange happening.

https://www.thinkbroadband.com/_asse...1551968455.png

Re: Should I be concerned
 

You posted your upstream levels in the other thread and i believe they are too low so you need to get that fixed as that will be your problem.

32-33 is on the low side i think.

https://www.cableforum.uk/board/show...&postcount=176

Re: Should I be concerned
 

Thanks, I have posted the problem on the Virgin help forum. When they eventually reply I will convey your information to them.

Re: Should I be concerned
 

I'm sure the usual suspects on CF that know more than me will confirm they're right at the bottom of where they need to be.

Re: Should I be concerned
 

It is unusually low, but shouldn't be a problem.

But a wide-band attenuator certainly wouldn't hurt. It'll drop the downstream power and raise the upstream.

Re: Should I be concerned
 

V.M. Have stated that there is an area issue, they have arranged for a Tech. visit tomorrow 12:00-16:00

I will post back with any further info.

thanks.

Re: Should I be concerned
 

Piontless sending a tech if its an area issue.

Re: Should I be concerned
 

Probably, all part of the system.

Re: Should I be concerned
 

No, definitely not. Have they given you a ticket number for this area fault? (It will probably start 'F00')

Re: Should I be concerned
 

@ spiderplant: No.

Re: Should I be concerned
 

Needless to say, no visit by engineer. I did Rx. S.M.S. that network problem has been fixed?

Still the same symptoms.

A further response by V.M.

"Thank you for reaching out to us in our community, I am sorry the techniciain [sic] was cancel [sic] without your knowledge.

I can confirm the technician was auto cancelled as there is an SNR issue in the area , this was reported our end on 17/12/2019 at 10:21, the fix date which is estimated is 24/12/2019 at 10:25.

I am sorry for any inconvenience caused, when the tech was originally booked we weren't aware of the SNR issue, this will be the cause of your issue.