Originally Posted by Ken W (Post 36004985)

I have just spend over 15 mins thinking of leaving agent and all he would offer in no price increase. So it looks as I will look for anther internet provider.


At the moment I have land line,
100 meg broadband
Basic TV


I do not need the Tv or 100 meg 50 meg would sufficient.

Originally Posted by pip08456 (Post 36004986)

So how much was the price if you downgraded to 50Mb?

Originally Posted by pip08456 (Post 36004994)

So have you handed your notice in then?

Originally Posted by pip08456 (Post 36004998)

Then you were just after something for nothing. If your concern were legitimate you would have accepted no price increase.

Originally Posted by jfman (Post 36005006)

They’re more likely (but by no means certain to) offer you something if you actually give your notice. Might need to wait a few days on a call back.

Originally Posted by pip08456 (Post 36004998)

Then you were just after something for nothing. If your concern were legitimate you would have accepted no price increase.

Originally Posted by jfman (Post 36005024)

Pip could have been slightly nicer about it but the prevalence of money saving websites (and others) encouraging people with no intention of leaving to say they are “thinking of leaving” has caused many companies to up their retention game.

To not enter the 30/31 day notice period (in which you can still change your mind) doesn’t seem very committed and more chancing your arm. Note I’m not saying that of the OP, but if you’re Virgin/Sky/BT getting hundreds of calls a day you have to start risk assessing somewhere.

Originally Posted by daveeb (Post 36005026)

I'm assuming Ken has received his price increase letter so he's entitled to play the "game" . If not then he's got no chance of getting anything :(

You have to pretend to be leaving when ringing because it's the only option on offer to speak to retentions. I don't understand your comment about him not seeming committed by not entering the month notice period ??

Out of interest do you just pay the annual / 6 monthly price increases with a cheery smile.

Originally Posted by jfman (Post 36005032)

I give them my notice and sit by the phone. Same to Sky (when a subscriber) and multiple mobile operators over the years. If you end your first call with them believing you are going to go you will get better offers.

If you end your first call saying you don’t want to give your notice period and will have a think you won’t get as good offers.

Originally Posted by daveeb (Post 36005039)

Maybe Ken isn't a hard bargainer.

You haven't said what you do when they hike the prices.

Originally Posted by daveeb (Post 36005039)

Maybe Ken isn't a hard bargainer.



You haven't said what you do when they hike the prices.

Originally Posted by Ken W (Post 36005053)

Yes I have received an increase email.


One of the problems that I have is a hearing impairment which I advice the agent but the take no notice and ramble on and I cannot fully understand their accent.


I am actively looking for another internet supplier.


All I need is a land line and broadband.

Originally Posted by jfman (Post 36005048)

The first nine words of my previous post.

I’m just trying to help the forum play the game - I specifically said I wasn’t meaning any offence to the OP in a previous post. I only referred to the general mix.

I don’t find low paid call centre workers reading scripts particularly intimidating - it’s your legal right to leave and they know it.

Originally Posted by SnoopZ (Post 36005067)

I am not sure on this but doesn't it cost over £100 to get a landline installed? someone here maybe able to advise on this, also make sure you check what broadband speed you would be expected to get or you may end up regretting it especially if you live in a rural village.

Originally Posted by Ken W (Post 36005413)

One of the problems is the time it takes for my selected provider to install and new service, at am looking at Talk Talk who can offer 38 meg which is sufficient for me.

Originally Posted by Ken W (Post 36005413)

One of the problems is the time it takes for my selected provider to install and new service, at am looking at Talk Talk who can offer 38 meg which is sufficient for me.

Originally Posted by SnoopZ (Post 36005426)

Also how much are they charging for a landline install, if it is £100+ it may not be worth leaving, you may also lose your phone number?

Originally Posted by pip08456 (Post 36005438)

Most are offering free connection. Why would he lose his phone number?

Originally Posted by SnoopZ (Post 36005440)

I thought sometimes you couldn't move your phone number over, not sure why though, but this was donkeys years ago i was hearing this.

Ken if you do move, please remember to sort your VM email out before you do this or it maybe a disaster, it maybe a good time now to setup an alternative like Gmail or Outlook and start moving things over.

Originally Posted by Ken W (Post 36005481)

I am setting up some new email accounts, not sure where to go with Yahoo or Gmail or Outlook, any suggestions?


I had one person said that my VM is supplied by Open Reach, I do not know what planet he is on!

Originally Posted by SnoopZ (Post 36005485)

NOT Yahoo.

Use either Gmail or Outlook and you won't go wrong in my opinion.

Originally Posted by Ken W (Post 36005488)

I have tried Gmail but gave up as is a pain the back side to setup, the same with Outlook, I have Office 2016 which has Outlook

Originally Posted by Itshim (Post 36005618)

You should at least look at gmx.co.uk or gmx.com

Originally Posted by Ken W (Post 36004993)

The only offer was 100 bb
Tv
Landline, they said 50 meg was not available

Originally Posted by martkt10 (Post 36007862)

Can i ask what you are paying, i found out today my mother is paying £82 for tv xl , 100 meg and anytime phone
she doesn't use tivo, she barely knows how to work the tv!

Originally Posted by Ken W (Post 36007882)

phone weekend calls , 100Meg, Tivo. £60.00

Originally Posted by martkt10 (Post 36007884)

Well the same package with sky is £59, but the broadband might be up to 59 meg , if you are lucky

Originally Posted by Ken W (Post 36007891)

My 100 meg BB is 108 megs solid

Originally Posted by martkt10 (Post 36008379)

Cool,

Until 5G get's off the ground virgin media has most people over a barrel for speed, but give it a year or so, 5G unlimited data will be the way to go, and then virgin will have to drop their prices to make their limited speed competitive