What number do I call for a faulty Tivo controler
 

What number do I call for a faulty TiVo controller from a VM land line?

Re: What number do I call for a faulty Tivo controler
 

https://www.virginmedia.com/help/vir...aged-tv-remote

150 option 2

Re: What number do I call for a faulty Tivo controler
 

Thank you, as I am hearing unpaired I hope I do not get the foreign call centre.

Re: What number do I call for a faulty Tivo controler
 

I used the chat feature (exchanging written messages) in My Virgin Media both to replace a faulty remote and a Superhub. Both were delivered within a few days at no cost.

Re: What number do I call for a faulty Tivo controler
 

Worth checking the contacts in the battery compartment for corrosion and/or poor connection. A VERY common problem with remotes of all types. Often just rotating the batteries with the finger puts it right.

Re: What number do I call for a faulty Tivo controler
 

I rang up for a replacement a couple of years ago and got VM overseas, in the middle of a party by the sound of it, took a long time to explain and arrange for such an apparently simple task.

You haven't said what the problem is with your current controller. For what it's worth both my controllers have periodically had the issue where some keys either stop sending commands or the commands aren't interpreted properly. I found taking the batteries out and holding down the remote power button for several seconds would reset the controller and get it working.

Re: What number do I call for a faulty Tivo controler
 

It could be worth you getting that noted on your account if you haven't already. See https://www.virginmedia.com/accessibility/virgin-phone

What is the remote control issue? It might be something we can help with here.

Re: What number do I call for a faulty Tivo controler
 

Some keys do not work., I have tried new batteries to no avail.

Re: What number do I call for a faulty Tivo controler
 

Fair enough - you need a new remote :)

Re: What number do I call for a faulty Tivo controler
 

Have you tried what I suggested in post #6, it worked for me.

Re: What number do I call for a faulty Tivo controler
 

Yes

Re: What number do I call for a faulty Tivo controler
 

I contacted VM who did some checks and the TiVo box was not responding so they are sending out a replacement TiVo box which should be with me in 3 days which fine I hope that solves the problem.

Re: What number do I call for a faulty Tivo controler
 

You/they've probably tried this Ken, but have you tried unplugging the box then plugging back in again? A new box means you'll lose all your recordings.

Re: What number do I call for a faulty Tivo controler
 

If you've got broadband, and it's a TiVo you've currently got, you'll get a V6 rather than another TiVo.

Re: What number do I call for a faulty Tivo controler
 

And a V6 is far better than a TiVo!

Re: What number do I call for a faulty Tivo controler
 

I have a HUB 3.


What is the difference between a TiVo and the V6?

Re: What number do I call for a faulty Tivo controler
 

Light years especially in terms of speed apparently.

Re: What number do I call for a faulty Tivo controler
 

If you only have the one, the main differences you will notice is that it reacts as soon as you press the button on your remote control, Netflix connects much faster, and the BBC i-Player actually works faultlessly.

I have two V6s and particularly like the fact that you can play the recordins of both boxes on either box.

The UHD is nice too!

Re: What number do I call for a faulty Tivo controler
 

A TiVo is fine

Re: What number do I call for a faulty Tivo controler
 

Some like it slow! :)

Re: What number do I call for a faulty Tivo controler
 

Ken W

Have you tried the the VM TV Control app as a remote? it may help you out while you wait for a new TiVo. Also, it completely rules out the remote being the problem if this also doesn't work.

Your TiVo will need to be plugged into your router with an ethernet cable to do this though

Re: What number do I call for a faulty Tivo controler
 

No my HUB 3 is in as deferent room

Re: What number do I call for a faulty Tivo controler
 

Oh dear! The V6 prefers an ethernet connection

Re: What number do I call for a faulty Tivo controler
 

It does, but it's quite happy on a stable WiFi connection.

Re: What number do I call for a faulty Tivo controler
 

If you get it swapped over you will really notice the difference. Night and day. The v6 is really good.

Re: What number do I call for a faulty Tivo controler
 

Why does the V6 need Ethernet or WiF1 connection?

Re: What number do I call for a faulty Tivo controler
 

Because unlike the Tivo, which has its own separate 10MB interweb connection, the V6 doesn't have one. It would still work but you'd get no programme updates or be able to use IPlayer etc.

Do what's best for you Ken. The engineer will probably have both types of boxes if you ask. I have a Tivo and a V6. The V6 is certainly quicker and has more storage, i use mine via Wifi and its ok 99% of the time, very occasionally i have to 'reconnect'/'reboot'. One thing about the V6, it doesn't have a SCART output if you use that for anything.

However if you want the old Tivo, ask for it. Personally i'd go for the V6 in your situation, if the Wifi works fine in your house.

Re: What number do I call for a faulty Tivo controler
 

The VM agent said will send a replacement box that I will have to install, no engineer.

Re: What number do I call for a faulty Tivo controler
 

I rarely get a re-boot issue on my two V6s, which rely on wifi. I used to get it frequently on my old TiVo, though.

As Mr K says, it is your choice, but the V6 is a much more reliable machine. I would certainly recommend it.

Re: What number do I call for a faulty Tivo controler
 

I assume it will be like for like, I just hope it will be a TiVo not a V6

Re: What number do I call for a faulty Tivo controler
 

Virgin Media want everyone on the V6 boxes as much as possible.

You'll only get a TiVo if you either don't have Broadband or don't have an HDTV. Or if you've already got 3 V6 boxes and it's an additional box.

Re: What number do I call for a faulty Tivo controler
 

Yodel are supposed to be delivering today so I will see what it is!

Re: What number do I call for a faulty Tivo controler
 

If they include a new remote, you might like to just try that with your existing box first. Even if it's a V6 remote, it'll still work with an older TiVo

Re: What number do I call for a faulty Tivo controler
 

Broken probably if it's Yodel. :D

Re: What number do I call for a faulty Tivo controler
 

There you go Ken, if you don't like the V6 tell them you only have a Scart. connection on your tv.
tbh you're paying and VM should give you what you want if they want you to continue to pay.

Re: What number do I call for a faulty Tivo controler
 

Having TiVo means you may not get everything now. For instance the Amazon Prime app is going to be on the V6 only.

So that's why Virgin Media swap everyone to the V6 where possible.

Re: What number do I call for a faulty Tivo controler
 

And Amazon do no doubt ;)

Re: What number do I call for a faulty Tivo controler
 

I had a replacement box sent for self install recently. Old one was a TiVo and they sent a V6.
To be fair, the CS guy did tell me this when I reported the fault and I didn't need to ask either. V6 is a lot better and well worth it.

Either way, don't forget you can transfer your series links to your new box via My Virgin Media website :)

Re: What number do I call for a faulty Tivo controler
 

But the bummer is that you lose all your recordings!

Re: What number do I call for a faulty Tivo controler
 

If you need a new box then you've already lost your recordings - doesn't matter which version you get it replaced by!

Re: What number do I call for a faulty Tivo controler
 

It was a V6 box delivered as you suggested.


Do I need to have the Ethernet cable to install the V6 box?


My HUB 3 is in a different room.

Re: What number do I call for a faulty Tivo controler
 

No, during the setup, you will be able to select one of your WiFis, best choose the 5GHz signal, and supply its password.

If you haven’t separated your Hub 3.0 WiFi SSIDs, you should do so.

Re: What number do I call for a faulty Tivo controler
 

No you shouldn't. The V6 will now automatically pick the best one.

Re: What number do I call for a faulty Tivo controler
 

Best in what criterion?

You wouldn’t want a stronger 2.4GHz signal giving a lower speed connection than a weaker 5GHz signal.

Re: What number do I call for a faulty Tivo controler
 

2.4GHz did not allow me to watch content on my second box when I had my V6s installed. I could see the titles of the recordings in 'My Shows' but it wouldn't let me in.

Changing to 5Ghz solved that problem. My hub is in a different room from both of my V6s, and in the case of the main lounge one, on a different floor on the other side of the house.

Re: What number do I call for a faulty Tivo controler
 

I have followed the instructions and Activated the V2 box.


I connected the V6 box and power on the V6 box and Welcome was displayed then Starting up was displayed but that went of and the screen is black for last hour or more, is it a faulty box or dose it take longer?


So much for Quick Start install!

Re: What number do I call for a faulty Tivo controler
 

The fastest stable connection. It was extensively tested in real homes and it works very well.

That was before the autoselection algorithm was introduced. I would have recommended splitting the networks in those days, but now I don't.

Re: What number do I call for a faulty Tivo controler
 

That does seem to be rather a long time, even for the initial boot up. Maybe a phone call to VM is all that is needed.

Re: What number do I call for a faulty Tivo controler
 

I have hearing loss and have great problems under standing them. They do not under stand the meaning of a Hearing loss!

Re: What number do I call for a faulty Tivo controler
 

That's not good. Unplug it all and start again, worth a try. If no joy, get VM to send an engineer. There's supposed some live chat facility online that might help you. If not PM 'Spiderplant' who might be able to assist as he's a helpful VM employee who frequents this forum.

Re: What number do I call for a faulty Tivo controler
 

You have a PM, Ken.

Re: What number do I call for a faulty Tivo controler
 

Replied thanks

---------- Post added at 20:22 ---------- Previous post was at 20:19 ----------



Update.


I powered all off and had some tea.


After tea I powered all on again and this time asked me to setup my Wi-Fi which I did and the install went fine. I have just to find out how to get the V6 controller to set the volume on my TV.


Apart from that all is now fine.


Thanks for help from Forum members
https://www.cableforum.uk/board/imag...ser_online.gif

Re: What number do I call for a faulty Tivo controler
 

I love a happy ending :)

Re: What number do I call for a faulty Tivo controler
 

Controller setup, bet you won't regret getting the V6 when you get used to it.

Re: What number do I call for a faulty Tivo controler
 

I received an email from VM advising me that they are charging me an activation fee for activating the V6 which was a replacement for the defective TiVo box!

Re: What number do I call for a faulty Tivo controler
 

Contact them somehow and get it sorted explaining that all you wanted was a remote, don't bother emailing back.

Re: What number do I call for a faulty Tivo controler
 

I know this is probably a bit late but have you ever thought about seeing if you are able to use the TypeTalk service? I used to deal with it a lot when I used to work in a call centre. Basically you type what you want to say and someone else speaks for you.


https://www.ngts.org.uk/

Re: What number do I call for a faulty Tivo controler
 

I recall something similar when I swapped a TiVo for a V6, even though it was a free upgrade offer. A quick phonecall got it reversed, but appreciate that's not easy for you Ken. They don't know their backsides from their elbows sometimes and don't learn from mistakes Try the online chat?
https://www.virginmedia.com/help/diagnostics/contactus