wifi dropout
 

Evening all


For the last 3 nights we've lost wifi to all devices but it hasn't happened so far any earlier than 21.30. Local network still OK, can see 2K and 5K SSID's but no wifi internet connection. Wired is still working OK during the dropouts.
A reboot normally solves the issue (took 2 reboots on first night).
This is with a shub 2 and is getting a bit tiresome.


Thinking of ringing CS if this continues, so any cunning tips or insight gratefully received. ;)

Re: wifi dropout
 

Probably needs to be replaced.

Re: wifi dropout
 

I hope that doesn't prove to be the case, I like being able to pipe the output around the house via the scart socket. :(

Re: wifi dropout
 

Whats a scart socket got to do with a SH2?

Re: wifi dropout
 

It had HDMI out and scart out. So scart> scart to RF modulator> rf distributor. I can watch same programme in different rooms (which boils down to footy in bed when others are watching I'm a celeb on freeview downstairs)


Doh....sorry just ignore me, only had a few hours sleep last night, don't know my superhubs from my Tivos.

Re: wifi dropout
 

I read your post as you having issues with your SH2 based on the title as there is no reference to the Tivo.

Re: wifi dropout
 

You're quite right, the issue is a shub2 problem. I think I must have been dropping off as I waffled on about the Tivo. :dunce:

Re: wifi dropout
 

There is aknown issue (for the past 3 years) with the SH2 when it does this from time to time.

Got to the VM forum and within a week or so the VM bods will offer you a replacement. Mention that the SH2 WiFi bug has caught up with you and, of course, that wired works during the episode.

You'll get a Hub 3 which is now a respectable device.

Re: wifi dropout
 

Cheers Seph, been there already and registered the problem. As you say i''ll give it a week to hear from them or if the problem escalates i'll give retentions a ring to speed things up.

Re: wifi dropout
 

It maybe a good idea to ring retentions now seeing the Black Friday deals are still live.

Re: wifi dropout
 

Funnily enough I've just got off the phone with them as they messed my November bill up and I had to sort that out which took the best part of 20 minutes. I had to battle to retain my original quoted deal so I doubt they'd have given me a better deal under the circumstances.



As for the initial wifi problem it hasn't happened for 36 hours (touches wood) so i'll hang fire and maybe try to sort everything in one call if/when it happens again.

Re: wifi dropout
 

Seriously, dump the SH2 - it is not a good device.

Re: wifi dropout
 

this is actually a blessing in disguise, the black Friday deals on Amazon are absolutely fantastic and now is the perfect time for you to buy a proper router so you don't keep having these problems. It might not be the biggest problem in the world but it is annoying enough that you have a) noticed it and b) taken the time to write on the forum. Don't waste anymore time on it (or on the phone to India) and fix it once and for all.

If in doubt have a quick scan through this thread.

Re: wifi dropout
 

Do you still like Linksys or is Asus the way to go these days.
I had an old Linksys E3200 which was good until it sadly passed away so I reverted to shub 2 wifi and to be honest it has been OK, although we're in a smallish house so don't really ask too much of it distance wise.

---------- Post added at 15:16 ---------- Previous post was at 15:14 ----------


I'm starting to lean towards that idea Seph.

Re: wifi dropout
 

The SH2 will be OK in modem mode. I'm an ASUS fan; mon General likes Linksys.

Re: wifi dropout
 

I used to be a Linksys fanboy but I haven't been for a while now, they went downhill years ago when Cisco dropped the brand and I think it was bought by Buffalo or DLink. I bought two new routers, something like the EA2500 and EA6300 back in 2014 ish and the gui and settings did my head and the whole thing looked like it was designed for dummies under the guise of "smart settings". When I needed to buy my next router which was February last year I switched to Asus and was very pleased. That is why I was able to provide the information that I did in the post that I linked to above. Unless something goes disastrously wrong I'll be sticking with Asus going forward. From your point of view it would be highly beneficial because the better Asus routers use mesh wifi.

Re: wifi dropout
 

Re: wifi dropout
 

Thanks all for the thoughts :tu:

Re: wifi dropout
 

I have never used a VM hub in anything other than modem mode and I have always plugged it into a self bought router,

The latest being a Netgear Nighthawk X6 Tri-band router.

I get regularly get over 200meg over wifi.

Re: wifi dropout
 

me too. Back when I first got bb from VM back in 2000 the only tier in existence was 512k and VM only supplied you with a modem (Terayon TJ210) and not a router. I had the Linksys WRT54G back then and moved onwards from there.

I stayed modem only for as long as I could until they forced a shub1 on me for 120mbits and I put it in modem mode right from the get go and never even tried router mode just to see what it was like.

I know there is a balance of keeping it simple, not over complicating things and trying to reduce tech support calls but I honestly believe people who can competently setup their own router should have their own router. I think it would cure a lot of unnecessary problems.

Re: wifi dropout
 

But if the Hub3 works perfectly well then i cant see a reason to spend money on a router, i get full coverage in my house and over 200mbit via wifi.

I guess if i used a VPN then a separate router is the way to go though.

Re: wifi dropout
 

It doesnt though. I know it does for some people and that is great but there are still plenty of others for whom.it has been a nightmare. Cpe shouldnt be so hit and miss.

Re: wifi dropout
 

Seriously?? ... one of the reasons I left VM was because of the appalling SHUB 3 performance , and it was only in modem mode ... dropping out all the time etc, etc!

Re: wifi dropout
 

Dropping out when in modem mode is usually due to problems in the circuit.

Re: wifi dropout
 

I actually never had a problem with the SH1, SH2, SH2ac and Hub3 where i live. lol

If i had a larger house with thicker walls i would probably need a separate router but most ISP provided routers have lesser wifi range than standalone.

Re: wifi dropout
 

I bought the TJ210 from VM to save on the monthly fee with was added later.