SH3 conundrum
 

Updated the VM connect app and it would only really work properly with a SH3. The app says I am entitled to a free SH3 and I would like to be part of the general VM WiFi availability, however this forum has given it a bad name. Comments appreciated.

Re: SH3 conundrum
 

No issues for me in gaming or with WiFi and depending on your future internet speed you have to have a Hub3.

I would get the Hub3 see how you get on with it in router mode then you can put it in modem mode and buy your own router if it isn't good enough for you.

Re: SH3 conundrum
 

The Hub 3 is now fine. It only took 2 years to get to this stage!

Re: SH3 conundrum
 

OK good to know. Had to uninstall VM Connect app, keeps stopping - crashing. Can only link to SH3. Gone back to the previous version, thanks both.

Re: SH3 conundrum
 

Surely the issue will always remain if the chip was overloaded? (The multiple-hundred-page VM thread is a bit long to catch up on!) :D

Those gorgeous 300ms spikes to the local LAN were fun. Can't imagine they were fixable?

Tom

Re: SH3 conundrum
 

Yep, they were fixed.

Re: SH3 conundrum
 

... much to my surprise as per Tom's remark.

Re: SH3 conundrum
 

I'll be honest, I didn't think it was ever going to happen and given the amount of time and messing about moving things between CPU and PP (and everything in-between), I don't think they thought they would fix it either!

Re: SH3 conundrum
 

Apparently they're sending me out (another) Hub3 for upgraded BB - I'll plug mine in and see what differences there are. Can't hurt.

Do we know if Hubs update without an active service plan?

Tom

Re: SH3 conundrum
 

You shouldn't be sent a new Hub 3 if you have one that works - there is only one model.

Re: SH3 conundrum
 

Just to add when I tried to order a Hub 3 at no extra cost, the links don't work via the app. Calling 150, they said there was a £25 delivery and activation fee, hence I won't be getting a Hub 3.

Re: SH3 conundrum
 

Oh absolutely - I had a Hub3 previously sent to me, but put my trusty 2ac back into action!

Just curious if they auto-update without activation, as it'd be good to see if the improvements are indeed helpful (GUI, LAN latency etc..)


Tom

Re: SH3 conundrum
 

Completely agree! Installed and tested mine out today...
A bit for you, should it help JPAC;

*Local LAN latency IS NOW FIXED, so that's a biggie.
*The GUI is perfectly usable and a world apart from the old release. That was like moving through treacle.
*Passwords still in plain text and require daft characters.
*2.4>5GHz passover is still flawed, but tbh that's no huge problem anyways.
*Port forwarding used to be a pain and not work - Yet to test this and I'll edit when I do.

I have a sneaking suspicion that my new one is of a differing hardware release, as the build quality and is totally different.

>In short and for normal usage purposes I would go for it.
It now passes my seal of approval. It certainly didn't before.

Only thing I'd love, is the ability to use custom DNS - But completely understandable why it isn't.

Tom

Re: SH3 conundrum
 

Thanks for the info SirThomas. Interesting comment over on the VM forum; "with self install vm often send reconditioned routers, whereas the engineers are more likely to have a new device. So in my opinion much better spending 40 on a new device which works than 25 on a second hand self install which may or may not work."

Maybe it's a case of 'if it's not broken don't fix it.'

Re: SH3 conundrum
 

Ben actually there r 2 models, Black and White lol.

I know they are identical internally but externally they are not.

Re: SH3 conundrum
 

As with previous modems/hubs over the years, my new kit had brand-new equipment (Hubs/modems/v6 etc.) - But second-hand power adapters (seems the wrong way round, huh?) :)

I received a SuperHub 2 with a chewed up (literally) AC cable once - Kinda shabby!

Tom

Re: SH3 conundrum
 

Everyone has got a black Hub 3 for years.

If I remember correctly, the white Hub 3 was only around for about six months or so after it launched.

But even if you have a white Hub 3 it wouldn't be replaced by a black Hub 3 unless it was faulty, so there should never be a case where a bundle upgrade replaces one Hub 3 with another Hub 3.

Re: SH3 conundrum
 

I have a white Hub3 with Green LEDs from the trial and it is hardware version 10.

Re: SH3 conundrum
 

I received a white hub 3 days ago for a self install as I've just returned to VM.
None of the LED's work on it but the hub works so I'm not bothered.

Re: SH3 conundrum
 

Honestly, that's the first white Hub 3 I've seen mentioned as being sent out for ages.

With the Hub 3 then only the base light remains on, but they should all light up at some point during startup.

If none of the lights are working then I'm not sure it should have been sent out to you. Even where kit is reused it should go through a full check to ensure that it's working 'as new'.

Re: SH3 conundrum
 

The base light is on and the green LED's did light up briefly when first plugged in.
As I said it works so doesn't worry me.

Re: SH3 conundrum
 

Ah ok - that's all working then.

Re: SH3 conundrum
 

Yes the lights work as intended, personally a white Hub blends in better with my walls.

Re: SH3 conundrum
 

Ben, about this cost free Mighty Hub 3, every time I try the links I get these error messages. Is this because I'm on a retention deal or do they just never work? See screenshots. Screenhots not working, png, gif and jpg?

Re: SH3 conundrum
 

Yes there does seem to be some restrictions as when you can use the online order process.

I honestly don't know the rules behind it and which bundles or discounts cause the restriction.

Have you tried calling in about it and saying it doesn't work in the Connect app?

Re: SH3 conundrum
 

Thanks for reply Ben. Yes I have called in but VM said to make the changes online where it will be a no cost option, if they do it it will be £25. So... the links don't work..., catch 22.

btw, the new VM connect app needs a mighty hub 3 to set up the app in the phone, otherwise manual settings are needed and nobody knows the settings.

Re: SH3 conundrum
 

No it doesn't need a Hub 3.

On Android there is a WiFi manager which runs in the background and connects you to the hotspots when you're in range and the signal is good enough.

Because of that it doesn't add the hotspots as saved profiles.

So as long as the 'Virgin Media WiFi hotspots account status' in Settings says you're set up, then should connect to them.

Re: SH3 conundrum
 

Nice theory, doesn't work in practice. The phone will not connect to a VM wifi, it demands you configure the settings and no-one know those, hence won't connect and my posts.

Re: SH3 conundrum
 

When does it prompt? The screenshot looks like when you manually select the SSID, which won't work with the way the Connect app manages the WiFi.

Also on Android you need to ensure that the Connect app is running in the background. This happens by default after setup, but if you change it so it can't run in the background then you won't connect to the hotspots.

And just for clarity, on iOS the Connect app will still install a wireless profile due to the way iOS works.

Re: SH3 conundrum
 

I've reverted to the old VM wifi app now that works, so from memory, when it hasn't 'stopped', in order to connect to an external VM SH, you select Virgin Media from the available SSID and then prompts to set up the configuration - unknown settings to me.
Android only here. Moto X4 Oreo 8

Re: SH3 conundrum
 

With the Virgin Media Connect app, when running as a background app, it'll scan the available WiFi networks and then connect you to a VM WiFi hotspot if it's in range and a good enough signal.

There are two options there, it will either do it only when your WiFi is enabled by yourself, or you can choose an option in the Connect app for it to turn on your WiFi when in range of a good enough hotspot.

With the Connect app, you don't need to and can't manually select one of the Virgin Media WiFi SSIDs to connect to - because as you've seen they're not set up in the main Android WiFi list.

This is different to the way the WiFi app worked which did install the UK Virgin Media WiFi SSIDs in the Android WiFi list

Re: SH3 conundrum
 

If the previous VM wifi app was not working properly, I might give the connect app another go. However the connect app doesn't offer any benefits to me as a non mighty SH3 I'll give it a miss. I did email the app developers and they said they're still working on it, hence the stopping error message. (Couldn't post this screenshot for some reason).

Presently on the old wifi app, Virgin Media (SSID) is saved by Virgin Media WiFi.

Re: SH3 conundrum
 

Yup.

But just as a note, it's only the Connect app that'll allow the EU WiFi hotspots.

The older VM WiFi app is UK hotspots only.