Wifi Issues
 

Posted in another thread but it may be seen better here my Wifi is constantly dropping out over the past few days how does the data below look?

Downstream bonded channels

Channel Frequency(Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1 299000000 -0.5 40.3 256 qam 21
2 323000000 -1.2 40.3 256 qam 24
3 315000000 -0.9 40.3 256 qam 23
4 307000000 -0.5 40.3 256 qam 22
5 291000000 -1 40.3 256 qam 20
6 283000000 -1.9 40.3 256 qam 19
7 275000000 -1.5 40.3 256 qam 18
8 267000000 -0.5 40.3 256 qam 17
9 259000000 -0.5 40.9 256 qam 16
10 251000000 -0.5 40.9 256 qam 15
11 243000000 -0.9 40.9 256 qam 14
12 235000000 -0.9 40.9 256 qam 13
13 227000000 -0.5 40.9 256 qam 12
14 219000000 -0.5 40.3 256 qam 11
15 211000000 -0.7 40.3 256 qam 10
16 203000000 -0.9 40.3 256 qam 9
17 195000000 -0.7 40.9 256 qam 8
18 187000000 -0.5 40.3 256 qam 7
19 179000000 -0.9 40.3 256 qam 6
20 171000000 -1.2 40.3 256 qam 5
21 163000000 -1 40.3 256 qam 4
22 155000000 -0.7 40.3 256 qam 3
23 147000000 -0.7 40.9 256 qam 2
24 139000000 -1.5 38.9 256 qam 1

Upstream bonded channels

Channel ID Frequency(Hz) Mode Power (dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

89 53700000 ATDMA 41.5 64 qam 6400000 5120
88 25800000 ATDMA 41.5 64 qam 6400000 5120
87 32600000 ATDMA 41.5 64 qam 6400000 5120
86 39400000 ATDMA 41.5 64 qam 6400000 5120

Re: Wifi Issues
 

Your levels are fine. You need to ascertain if it’s the connection dropping, or as your title says the WiFi. WiFi seems to be the used word nowadays covering everything, as if it’s only wifi dropping the levels are irrelevant. Also the lights on front the hub give info as well. I’ve never really worked with hub 3 so can’t tell you much about the lights but I’m sure others can!

Re: Wifi Issues
 

The lights on the hub3 don't give any info in router mode, as there is only the white bar at the bottom and the other 2 show up in modem mode or when it's booting.

Setup a thinkbroadband monitor, this will show when your wired connection drops or whether you have a WiFi issue.

Re: Wifi Issues
 

those power levels are nothing to do with the wifi and only affect the shubs connection to the VM network. Wifi is handled by a completely different part of the shub and it is possible for the wifi to drop and the shub still retain its wan connection. As an example, any devices which have a wired connection to the shub will maintain their internet connection and be completely oblivious to any wifi drop outs. The wifi connection solely relates to the wireless connection established between the device (e.g. laptop) and the shub.

Re: Wifi Issues
 

That's what the issue was/is the desktop is fine as that is connected by cable but the laptops on wifi drop out

Re: Wifi Issues
 

Did you reboot the shub. You arent the first person to have this problem and a reboot gets it going again although it is a temporary fix and will happen again. If it continues to happen you'll have to ring 150 and ask for a new shub. It is a known issue so you shouldnt have a problem getting a new one.

Re: Wifi Issues
 

I did reboot the hub but the weather has turned over the past few days so I haven't managed to spend enough time outside to give it a good test the issue doesn't happen indoors

Re: Wifi Issues
 

So if it is just outside you should consider getting a router which should give you a stronger signal if you use it outside often.

Re: Wifi Issues
 

What one/s would you suggest for the best performance?

Re: Wifi Issues
 

General will be able to offer advice on that.

Re: Wifi Issues
 

well that's a different story. There is a difference between the shub dropping the wifi signal to all devices and nothing being able to connect at all and problems with range/interference. If you move out of range of the shub and the client loses its signal it isn't the shub's.

As always with problems like this the best solution is to buy your own proper router. The shubs are free which means they are entry level low performance routers. You probably aren't going to like this but I always recommend Asus routers and this is the best you can get for wifi coverage. Your other option depending how much coverage your need with regards to multiple floor in your house plus outside is to go for 3 lower end routers and use mesh wifi.

Re: Wifi Issues
 

Can't fault that advice. Our Buffalo WiFi router covers the whole of the property, the garden and at full speed. Unfortunately it's only 100Mbs so will soon need an upgrade.

You have to remember that the ISP's kit is the minimum needed.

Re: Wifi Issues
 

Thanks for the input all just browsing around would anyone recommend wifi extenders? like the one below

http://www.argos.co.uk/product/2801939

Re: Wifi Issues
 

nope, they bring their own problems with them because they run over the electrical wiring/circuit in your house

Re: Wifi Issues
 

Thanks

Re: Wifi Issues
 

Got to try it for a few hours this afternoon and it didn't drop out once. Will have to see how it goes.

Re: Wifi Issues
 

Just digging this thread out again

Wifi is struggling with around 55/4 on the 100mb pack

Ethernet is around 80/5

Does everything look ok below?

Re: Wifi Issues
 

How do you do this, I've seen people posting but never found out how?

Re: Wifi Issues
 

https://www.thinkbroadband.com/broad...toring/quality

---------- Post added at 18:47 ---------- Previous post was at 18:04 ----------

Did you get it working Homer? If your graph is all ready you need to enable 'respond to ping' or whatever it is called on your router.

Re: Wifi Issues
 

When you've got the graph prepared you're offered several copy and paste options. Use the "BB code" one. It's quite long but does put the graph neatly in this thread.

The version is suitably obfuscated so as not to reveal personal information.

Re: Wifi Issues
 

Seems ok to me but you should not get just 80/5 wired. It should be just over 100/5 I think. I am on the 350/20 package and I get 384 down and 20.9 up.

The other thing that may be a factor is contention on your cable. You can see this clearly on the BQM graph if you set this up.

It should look like this with no contention i.e. flat 24x7

https://www.cableforum.uk/images/local/2018/11/1.png

If you see peaks in the evening times then you may be being impacted by contention. Please post a link to the live graph if you can?

Re: Wifi Issues
 

It won't look like that unless on the latest firmware .608, which will mostly be yellow with a Hub3 on 24 down stream channels.

When you download something also expect yellow spikes.

Re: Wifi Issues
 

Same principle should apply i.e. a raised "bell curve" shape for the (blue) average latency in the peak periods.

Re: Wifi Issues
 

It's been a very busy few days so will try shortly

Re: Wifi Issues
 

I've got it running, will check tomorrow.

Re: Wifi Issues
 

Issues again this time with the hub randomly rebooting 2 days running. It was fine until VM updated it yesterday and now it's terrible.

Does the below look ok?

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation
Channel ID
1 299000000 0.2 40 256 qam 21
2 139000000 0.5 40 256 qam 1
3 147000000 1 40 256 qam 2
4 155000000 0.9 40 256 qam 3
5 163000000 0.7 40 256 qam 4
6 171000000 0.7 40 256 qam 5
7 179000000 0.7 40 256 qam 6
8 187000000 1 40 256 qam 7
9 195000000 0.7 40 256 qam 8
10 203000000 0.4 40 256 qam 9
11 211000000 0.5 40 256 qam 10
12 219000000 0.7 40 256 qam 11
13 227000000 0.7 40 256 qam 12
14 235000000 0.4 40 256 qam 13
15 243000000 0.2 40 256 qam 14
16 251000000 0.2 40 256 qam 15
17 259000000 0.4 40 256 qam 16
18 267000000 -0.5 40 256 qam 17
19 275000000 -0.5 40 256 qam 18
20 283000000 -0.4 40 256 qam 19
21 291000000 -0.2 40 256 qam 20
22 307000000 0.2 40 256 qam 22
23 315000000 -0.2 40 256 qam 23
24 323000000 -0.5 40 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 5 0
2 Locked 40.9 5 0
3 Locked 40.3 3 0
4 Locked 40.3 5 0
5 Locked 40.3 5 0
6 Locked 40.9 0 0
7 Locked 40.9 0 0
8 Locked 40.3 6 0
9 Locked 40.3 4 0
10 Locked 40.9 6 0
11 Locked 40.9 6 0
12 Locked 40.3 0 0
13 Locked 40.9 5 0
14 Locked 40.3 0 0
15 Locked 40.9 0 0
16 Locked 40.9 0 0
17 Locked 40.9 5 0
18 Locked 40.3 0 0
19 Locked 40.9 5 0
20 Locked 40.9 5 0
21 Locked 40.9 10 0
22 Locked 40.3 6 0
23 Locked 40.9 5 0
24 Locked 40.3 0 0

Re: Wifi Issues
 

Downstream is fine what about your Upstream?

Edit, saw the images, that is also fine.

Re: Wifi Issues
 

Strange why it's randomly rebooting then

The speed is fine topping out at 112mb on a wired connection

Re: Wifi Issues
 

112 is slow if you expect 150 and you're meant to get more than what you pay for unless you have capacity issues in your area.

Re: Wifi Issues
 

I'm on 100mb :)

Re: Wifi Issues
 

Speeds fine then, i got the 150mb from your profile. :)

Re: Wifi Issues
 

That all needs updating ;)