Can we now use the TV anywhere app in the EU?
 

From today, Sky customers can watch their version of this service whilst temporarily in Europe. I believe that this is also true of BT TV.

Apparently, this is a result of an EU rule.

Does anyone know if VM has implemented this?

Edit: The word 'app was omitted from the title, but I am unable to edit it for some reason.

Re: Can we now use the TV anywhere in the EU?
 

Ask VM.

Re: Can we now use the TV anywhere in the EU?
 

That would be the right thing to do with normal organisations, but these days ringing VM is a waste of time.

Their foreign call centre workers ask you what information you need, you tell them, then they ask you to repeat it.

If you can then hear or understand what they say next, it's usually a response totally unrelated to what you've asked about or complete nonsense!

E.g. I rang about a broadband outage the other week as I couldn't use my V6 for VOD. The idiot immediately put me through to TV. They explained that VOD won't work without the broadband, so that I would need to speak to them!!

I asked to be put back through to them, only to be told by idiot number 2 that she couldn't as they closed at 8pm. I said I'd just been speaking to then, she was still reading through her robotic script and saying that they were closed as I put the phone down and rang them back myself.

These people are now actually sending out deadlock letters too (from Virgin Mobile). It looks like it was written by a small child, so I'll be sending it to the CEO for his comments after the bank holiday.

Re: Can we now use the TV anywhere in the EU?
 

If you actually used the Virgin TV Go app you would have seen the update message which said "Implementation of the new EU Digital Single Market regulations so that you can watch your TV Go live channels and On Demand programmes in any EU member state."

Re: Can we now use the TV anywhere in the EU?
 

Yes i saw that yesterday when i logged in to watch discovery

Re: Can we now use the TV anywhere in the EU?
 

Maybe the idiots as you like to call them, looked at your account and thought, oh look its that patronising ignorant fool from the UK, lets pass him from pillar to post for a laugh.

Re: Can we now use the TV anywhere in the EU?
 

Thanks- it's not something that I have actually used since finding it to be incompatible with Android, but I believe that this has now changed.

I wonder if this service will be withdrawn when we leave the EU?

---------- Post added at 18:39 ---------- Previous post was at 18:28 ----------

If the investigation finds that they are treating some customers less favourably than others, appropriate action will be taken.

I suspect, however, that this is an example of the normal inferior service that they provide. It appears that anything more is beyond their capabilities for much of the time.

Re: Can we now use the TV anywhere in the EU?
 

If the service is so inferior then there must be a reference to a similar service otherwise how can you judge?
If there is a similar service which is better why are you still using the inferior one???
The choice is yours.

Re: Can we now use the TV anywhere in the EU?
 

I tried to watch a program on my V6 TiVo via my Tablet while at my sister and was told buy the app it couldn't do that.

Re: Can we now use the TV anywhere in the EU?
 

If you mean watch a recording from My Shows on your V6 via the Virgin TV Control app then that is correct as recordings can only be watched while the app is on the same local network as the V6.

Re: Can we now use the TV anywhere in the EU?
 

It was a show that I had recorded

Re: Can we now use the TV anywhere in the EU?
 

A reasonable question to ask.

The comparison is to other service providers.

The sole reason that I stay is because I was offered a very good deal to do so, including discounts, extras like virtually free Sky Cinema, 24/7 free telephone calls etc. In return I agreed to be bound by a further contract.

Nevertheless, I still expect good customer service and would otherwise leave because of this.

Re: Can we now use the TV anywhere in the EU?
 

Being that the recording is stored locally on your V6's hard drive that's not a surprise.

Re: Can we now use the TV anywhere in the EU?
 

Then I sure they'll be sorry to see you go when your present contract ends.

Re: Can we now use the TV anywhere in the EU?
 

I'll keep the situation under review and decide at the time; it very much depends on whether what they offer me is enough to compensate for having to deal with these idiots abroad.

I wonder if many people will make much use of this new facility. I suppose those away on business might, but I can't imagine many people going on holiday to watch TV!

Re: Can we now use the TV anywhere in the EU?
 

Perhaps this attitude feeds back into any discussions with them - Customer Services Staff, no matter where they are based, do not have take abuse from customers.

Re: Can we now use the TV anywhere in the EU?
 

:tu: :clap:

Re: Can we now use the TV anywhere in the EU?
 

Many go on holiday and would like access to their TV favourites of an evening for example so this is another success of excellent EU decision making.

I'd be fairly certain that it would cease after UK exit from the EU though.

Re: Can we now use the TV anywhere app in the EU?
 

Under the agreement made so far with the EU, our law will still be fully aligned with EU law until December 2020, so the app should work until then in Europe and I suspect long afterwards too.

Re: Can we now use the TV anywhere app in the EU?
 

I was asked to update for this service on my tablet (virgin go ) could be handy on holiday .if it works

Re: Can we now use the TV anywhere in the EU?
 

Whether it does or not is irrelevant, they are expected to give good customer service to all customers at all times. Not my words, but the words of a senior manager.

At no point were they abused as the investigation will show. They were about to be, but I terminated the call whilst she was still bleeting nonsense about the other department being closed.

---------- Post added at 16:18 ---------- Previous post was at 16:16 ----------

Yes, maybe if someone is following a particular favourite series that they really want to see, they would be happy to spend an hour or so watching it.

Re: Can we now use the TV anywhere in the EU?
 

Well, both you and they are mistaken - I have set up call centres in the U.K. and abroad, and my son and daughter have worked in call centres for summer jobs, and one of the basic rules is that a customer services rep does not have to take abuse, and if the customer continues after being requested to stop, the CSR should put the phone down.

And I have to say, Richard, if the tone and words* you use on this forum about the calls you make is reflected in the calls you make, that could be perceived as being abusive.

https://www.usdaw.org.uk/CMSPages/Ge...d-c5538e0aa7d8 (*Idiots, idiot number 2, they were about to be (abused), bleating on, this is an example of the normal inferior service that they provide. It appears that anything more is beyond their capabilities, )

Re: Can we now use the TV anywhere app in the EU?
 

Where have you got the idea that any abuse took place? It was categorically stated to you that this was not the case.

I believe that, even if abuse does take place, they cannot simply put the phone down on customers. Prescribed procedures must be followed and any abuse must not be reciprocated. They must remain polite, respectful and professional at all times.

These foreigners are unlikely to be in a union, which is probably why VM use them- cheap.

It seems to me that VM must find it more proftable to pay these workers peanuts and throw freebies at any customers who will not tolerate their inferior service.

Do you have anything you wish to say about the new ability to use TV Anywhere abroad?

Re: Can we now use the TV anywhere in the EU?
 

I agree 100% key word here is "expected" it's expected...not promised

Lets swing this another way Richard. We all know that you have a disability, as you mention it in pretty much every other post (barring mentioning you seem to have an agenda of getting people into bother).

Now I don't know if you have care workers or home help from family etc. But lets assume you do for now. So your help comes round to your home and you are being abusive to them and calling them idiots. Do you really think they would go above and beyond? Or do the least needed to get out of the place? (or in this case get you off the phone)

Re: Can we now use the TV anywhere app in the EU?
 

A week too late for me ! Although if you're watching TV on holiday, you've gone to the wrong place.

Re: Can we now use the TV anywhere app in the EU?
 

Re: Can we now use the TV anywhere in the EU?
 

If staff do not conduct themselves as expected by their employer, they leave themselves open to disciplinary action being taken against them.

I only mention my disability when relevant, which does not apply to the vast majority of my posts. Do you have a problem with this in some way?

It's not clear what you mean by "an agenda of getting people into bother", could you please explain what you mean by this statement.

To again clarify, I have never been abusive to VM staff or carers.

---------- Post added at 01:32 ---------- Previous post was at 01:07 ----------

@Mr Banana

Not sure what cock up you've made with your post.

Anyway, you are correct in saying that no employee is expected to have to put up with abuse of any kind. However, simply hanging up would not be appropriate.

All professional organisations will have policies and procedures in place to deal with abusive callers. This is likely to include warning the caller that their behaviour is not acceptable, seeking advice from a senior member of staff, transferring the call to a manager etc.

It should be noted, however, that some people are unable to help the manner in which they express themselves and the circumstances of the caller should always be considered. For example, a person suffering from tourettes syndrome may make racist remarks, a person with dementia may uncharacteristically use bad language, a frightened or upset person with emotions running high may resort to inappropriate language or phrases etc.

I'm pleased that you now appear to accept that no-one should be subject to abuse and hope that going forward you will be practicing what you preach.

Persons living in a country other than ones own are foreign and the terminology to describe them in the plural is 'foreigners'.

Even if it is correct that these people are educated to degree standard, this does not necessarily equate into common sense behaviour as per examples given previously.

I have forwarded the deadlock letter that one sent to me onto the CEO for his comments. It genuinely looked like a young child had written it, was an embarrassing representation of the company and I don't see why customers should have to put up with it.

Re: Can we now use the TV anywhere in the EU?
 

You mean the ones you keep calling idiots on here :dozey:

Re: Can we now use the TV anywhere app in the EU?
 

The silence is deafening when people are asked to justify their discriminatory and rude comments.

---------- Post added at 19:18 ---------- Previous post was at 19:10 ----------

What I have said on here is not the same as has been said to them verbally. I thought that what I meant was clear enough, perhaps not.

An idiot (amongst other things) is defined as a person with low intelligence. I believe that the examples that I have given demonstrate that this is the case with these individuals. A further example is that they once answered my call when I needed my account number:

"Certainly Sir, I can provide that for you". "Can I have your account number please"?

As a person who has problems with cognition following a brain injury, even I can tell that this and other examples demonstrate a lack of common sense.

Re: Can we now use the TV anywhere app in the EU?
 

An idiot (amongst other things) is defined as a person with low intelligence

Arrogant - having or revealing an exaggerated sense of one's own importance

Re: Can we now use the TV anywhere app in the EU?
 

No one has to justify anything to you, I suggest you re-evaluate your importance here.

I'm starting to get really tired of seeing this constant excuse.

There is no excuse for the constant attutude you have towards other people.
We have a old rule here, thats still in place - that you do not insult VM staff.

So far we have overlooked this on your rants.
This is no longer going to be the case, if you break this rule again, you will get a warning.

Re: Can we now use the TV anywhere app in the EU?
 

It's an 'excuse' only in as much as someone who loses the use of their legs uses this as an excuse not to stand up and walk around:

https://www.brainline.org/article/co...c-brain-injury

I believe that I am entitled to ask others why they have said particular things (when I am asked to, I always endeavour to give a response). I accept that people do not have to justify their remarks, but this does severely lessen the legitimacy of their argument.

Re: Can we now use the TV anywhere app in the EU?
 

Well, if you are talking about lessening the legitimacy of arguments, what about those who call people names, and drop vague statements, but never detailed, about meeting with VM senior staff?

Re: Can we now use the TV anywhere app in the EU?
 

Wasn't calling anyone names, it was a descriptor for those indulging in such behaviour.

A meeting with VM staff??

My post has just been brought to me, my complaints about these people have 'been noted', 'are useful to attain the excellent customer service that we aim to provide' etc (the usual insincere nonsense) with a £50 credit applied to the bill.

My original complaint has been glossed over, so i'll be taking this to the regulator. It really does seem that VM think that their customers will put up with abysmal service and that it's cheaper to throw a few quid at those who won't tolerate it and continue to employ cheap labour.

Re: Can we now use the TV anywhere app in the EU?
 

Glad to see you have someone to bring your posts to you.

Why take the complaint to a regulator when you have access to senior management in VM?

Re: Can we now use the TV anywhere app in the EU?
 

I'm currently confined to bed due to one of my physical disabilities making it too painful to stand, so my mail has been brought to me in bed.

It's true that I have a friend from my university days, but feel that the regulator is the best way forward in this case.