Internet failure
 

For the past couple of hours our internet connection has been down more than up.

Nothing in the Shub2ac log, up and down levels all fine, and all the right lights are on.

https://www.cableforum.uk/images/local/2018/02/10.png

:confused:

Re: Internet failure
 

Ring VM? It's free !

Re: Internet failure
 

I have been, and am on hold with them again now.

---------- Post added at 21:09 ---------- Previous post was at 20:54 ----------

Indian say internet not work in this area.

Monday at least to get an engineer out. :-(

---------- Post added at 21:17 ---------- Previous post was at 21:09 ----------

Down detector outage map for VM is just huge, red splodges this evening.

http://downdetector.co.uk/problems/virgin-media/map/

---------- Post added at 21:17 ---------- Previous post was at 21:17 ----------

Max 10mbps DL on speedtest, but UL fails each time.

Re: Internet failure
 

The interweb is over rated anyway. Get out, have a walk and in the Sun, and see the spring bulbs emerging :)

Re: Internet failure
 

Mr Irony called for you, but apparently you were busy on the Internet... ;)

Re: Internet failure
 

The BQM graph tells the story better than words

https://www.cableforum.uk/images/local/2018/02/13.png

And when a connection is there it's not 200mbps but under 10mbps. Speedtest can't even get an upload response.

Re: Internet failure
 

I would keep an eye on power levels, sounds like there is a problem with noise on the upstream.

Re: Internet failure
 

You have a big problem there i hope they get it fixed soon for you!

Re: Internet failure
 

It was upstream noise that used to have the same effect every time I switched the Shub 2ac on. But they sorted that when we were moved to 8DL and4 UL.

The BQM graph is starting to look like a macaw's plumage...

https://www.cableforum.uk/images/local/2018/02/13.png

Re: Internet failure
 

I would expect you to have virtually no internet with all those dropped packets at the top.

Re: Internet failure
 

A few seconds at a time, it's like swimming in treacle.... :(

No VM techs in the evenings or weekends now? :confused:

Re: Internet failure
 

A neighbour came to our door asking if I could fix his PC. I just did a BQM test and it was the same as mine. So he called to report the fault. "Monday fix hopefully".

His immediate neighbour saw me and said he was unable to get on Facebook. Quick BQM run, and it was the same. So he called 150. "Fixed next week".

I crossed the road and asked the owner if he was having internet problems. Yes, So I told him to call 150.

Less than an hour later the fault disappeared. Bumped up in level somewhere so that they actually decided to do something?

https://www.cableforum.uk/images/local/2018/02/13.png

---------- Post added at 19:43 ---------- Previous post was at 19:39 ----------

Only half speed DL at the moment though...

Re: Internet failure
 

Taf i gave up on downloading at full speed on Virgin a long time ago without a download manager.

I bought internet download manager and get around 51mb/s at full speed and without the download manager im lucky to get 25mb/s.

Re: Internet failure
 

yeah, the problem is that when one person rings they think the fault is just with you so they will send a tech out to fix it and they rely on him to escalate it to networks if needs be. If loads of people ring up in a short time period they pick up on it, escalate it to networks themselves and it gets fixed pronto. This is the problem I always have when my connection goes down. No matter what you say they don't want to listen to you and your just pray that other people are ringing up as well so it gets fixed asap. They don't always deal with things in the most efficient manner.

Re: Internet failure
 

How do you get that graph?

Re: Internet failure
 

You setup a broadband quality monitor on your ip.

https://www.thinkbroadband.com/broad...toring/quality

Re: Internet failure
 

have a read of the first half of this post

As an fyi, when you set it up you cant just copy and paste the url for the graph you see in your account because it has permissions attached to it and can only be viewed when logged into your account. You need click on the share live graph button, generate, right click the graph and properties, copy the url and then insert image in this forum.

Re: Internet failure
 

I would say share the snap shot version, a live graph is pointless if the user wants to show something as it changes.

Re: Internet failure
 

I choose Small Graph, and then copy all inside the inverted commas after src =

e.g.

src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/fcbd9d74b52c9b1dbe832147fcecdb07f0cb7215-20-02-2018.png" /></a>

so you only copy

https://www.thinkbroadband.com/broad...20-02-2018.png

This gets pasted as the url to post an image to this forum.

https://www.cableforum.uk/images/local/2018/02/15.png

Re: Internet failure
 

When you've generated a snapshot graph click the option to generate the code.

Then go to the bottom option for "Small Graph (500x219 px) BB code" and copy the whole thing in that box and paste it here.

It includes all the necessary BB tags to generate the graph and links here.

Re: Internet failure
 

A snapshot graph would not show anything 'as it changes ' only what happened at a set time.

Can anybody tell me if the v6 box will still give me tv channels if the internet goes
 

Hi ,I have been told that I will still be able to get tv with the v6 box even if I lose my broadband ,is that true.

Re: Can anybody tell me if the v6 box will still give me tv channels if the internet
 

Depends on the reason for the broadband going down- but usually the tv channels will stay active although you'll loose Catch-Up and OnDemand.

Re: Internet failure
 

That is the whole point, you dont want it to change if you're showing an issue.

Re: Internet failure
 

Then that wouldn't be "as it changes" would it? It would be what changed & when.

Semantics I know... but.

Re: Internet failure
 

Thinkbroadband, you can set one up yourself for free.

Re: Internet failure
 

Total network failure for our area again from late yesterday until about 20 minutes ago. I was on hold with 150 for ages, so they must have been receiving loads of calls.

Re: Internet failure
 

Assuming they had access to a working telephone.

Re: Internet failure
 

More network failures...:(:(

Re: Internet failure
 

No. Problem in my part of Cardiff .now the 6 nations is over l am back home for few weeks .so l really won't worry to much .not the end of the world if l miss a few UK shows . always search the net for them if really get bored in the evening;)

Re: Internet failure
 

Hard to do when the internet is off. :dozey:

I've been having lots of random losses of connection. They say my connection is solid, then come back and admit it's all down to "network problems".

https://www.cableforum.uk/images/local/2018/03/11.png

https://www.cableforum.uk/images/local/2018/03/12.png

https://www.cableforum.uk/images/local/2018/03/13.png

https://www.cableforum.uk/images/local/2018/03/14.png

https://www.cableforum.uk/images/local/2018/03/15.png

Re: Internet failure
 

I have seen similar looking graphs when the local area has had an SNR fault..... which would be consistent with the mention of SNR fault. In my area on the few occasions this has happened they have been on it very quickly.

Re: Internet failure
 

It's still at it. getting to be most days now. Always "a local network failure".

https://www.cableforum.uk/images/local/2018/03/22.png

https://www.cableforum.uk/images/local/2018/03/23.png

Over an hour off today.....

https://www.cableforum.uk/images/local/2018/03/24.png

26/03/2018 12:12:33 GMT 26/03/2018 12:12:33 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
26/03/2018 12:12:26 GMT 26/03/2018 12:12:26 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
Time Not Established Time Not Established Error (4) 68000409 TOD not Established
26/03/2018 11:03:49 GMT 26/03/2018 11:03:49 GMT Error (4) 68000409 TOD not Established
26/03/2018 11:03:36 GMT 26/03/2018 11:03:36 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
26/03/2018 11:03:07 GMT 26/03/2018 11:03:07 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
26/03/2018 11:02:37 GMT 26/03/2018 11:02:37 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
26/03/2018 11:02:05 GMT 26/03/2018 11:02:05 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
26/03/2018 10:59:57 GMT 26/03/2018 10:59:57 GMT Warning (5) 84020200 Lost MDD Timeout
26/03/2018 10:59:56 GMT 26/03/2018 10:59:56 GMT Warning (5) 84020200 Lost MDD Timeout
26/03/2018 10:59:56 GMT 26/03/2018 10:59:56 GMT Warning (5) 84020200 Lost MDD Timeout
26/03/2018 10:59:56 GMT 26/03/2018 10:59:56 GMT Warning (5) 84020200 Lost MDD Timeout
26/03/2018 10:59:56 GMT 26/03/2018 10:59:56 GMT Warning (5) 84020200 Lost MDD Timeout
26/03/2018 10:59:56 GMT 26/03/2018 10:59:56 GMT Warning (5) 84020200 Lost MDD Timeout
26/03/2018 10:59:56 GMT 26/03/2018 10:59:56 GMT Warning (5) 84020200 Lost MDD Timeout
26/03/2018 10:59:56 GMT 26/03/2018 10:59:56 GMT Warning (5) 84020200 Lost MDD Timeout
26/03/2018 10:59:51 GMT 26/03/2018 10:59:51 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
26/03/2018 10:59:50 GMT 26/03/2018 10:59:50 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync

Re: Internet failure
 

last time I checked t4 timeouts meant modem fault (as in the shub)

Re: Internet failure
 

From General Maximus