Virgin Media WiFi Hotspots. Improvement?
 

I received this email today from Virgin Media. Has something changed?

"Hi Vincent,
You may have had trouble connecting with our Virgin Media WiFi app.
We had an issue with our hotspots but we've fixed it.

Get connected again to more than 2 million hotspots
while you're out and about by following the steps below.

It’s easy to setup your WiFi again

Either click the button below or open the app

Go to 'Settings'

Select 'Set up auto-connect'
and follow the simple steps"

Although my VM WiFi app is properly set up I have never been able to connect to a Virgin Media hotspot in a residential area. Does this email indicate that there are improvements to be had next time I'm out in the street? Will the oiutcome be any different or better than 4G connections? Is Virgin Media WiFi a waste of time?

https://1drv.ms/i/s!AhlpLoG7kfyGoN8YwC7e-YWfEyAikQ

Re: Virgin Media WiFi Hotspots. Improvement?
 

On my iPhone, I've always found the Virgin Media Wifi app to be more trouble than it's worth. Just sign in to the Virgin Media Wifi network using whatever settings dialog your phone has.

Re: Virgin Media WiFi Hotspots. Improvement?
 

I've been able to connect to hotspots, even a neighbours(as a test). Although recently I've noticed my phone clocked up data charges, when at home with my own WiFi access.

Might it be easier to use the direct login, that I used to set up my Win 10 laptop?

Re: Virgin Media WiFi Hotspots. Improvement?
 

I reinstalled VM WiFi on my Android and ran the auto connect facility after deleting old profiles related to Virgin Media. Just like this time last year auto connect doesn't work.

VM WiFi is a pile of junk.

Re: Virgin Media WiFi Hotspots. Improvement?
 

I found that far easier.

Re: Virgin Media WiFi Hotspots. Improvement?
 

I started using the wifi app but then realized as I have a PAYG phone I was being charged £1 a day for data use making the app totally useless to me.

Re: Virgin Media WiFi Hotspots. Improvement?
 

Once you've completed the auto setup via the app you don't actually need to use it for your device to connect to the WiFi network - unless Virgin Media advise as above that you need to re-run the setup.

The app installs as standard Enterprise Wireless profile on your Android or iOS device.

The reason to do this is that it ensures your device only connects to an authentic Virgin Media WiFI hotspot.

If you set it up manually then your device could connect to a spoofed hotspot with the same SSID.

In regards to data use, the app should only use data when it's open as it'll be for the built in map of the hotspot coverage.

Re: Virgin Media WiFi Hotspots. Improvement?
 

I seem to remember many residential customers optimg out from this as they thought it affected their connection speeds. Has this now changed? Can they still opt out? Personally I think it's rediculous to do so but people can be so posessive in their perceptions if their connection.

Re: Virgin Media WiFi Hotspots. Improvement?
 

Same here done the set up so many times ,but I always get an error has occurred. Gave up this time and deleted the app. My phone somehow connects to Virginmedia hot spots without the app:confused:

Re: Virgin Media WiFi Hotspots. Improvement?
 

Yes it is pants.i live in an area/areas surrounded by vm cable and most of the time it does not automatically connect as it's supposed to.Too much faffing around to try to connect to wi-fi hotspots(coldspots more like).A half baked release by virgin.And i'm very pleased with virgin tv/broadband(apart from price increases) so this is a bit of a dissapointment.

Re: Virgin Media WiFi Hotspots. Improvement?
 

It is one of those things that they need to be able to advertise and keep up with everyone else but as with the shub's it is a half assed job. I can remember when shub1 came out and they knew it didn't work yet they continued to advertise it as having "unbeatable wireless coverage". I saw an advert on tv the other day for BT's January sale and one of their selling points for the BB was access to over 5 million wifi hotspots. VM need to make it look like they are doing something to compete but at the end of the day it is added expense. If they cant get the bugs in the shubs fixed what chance have you got of them making the wifi app etc work?

Re: Virgin Media WiFi Hotspots. Improvement?
 

I agree with all that. I am so happy that I registered a FON router with the FON network about 15 years ago now. As long as I keep sharing my FON hotspot I get access to BTFon hotspots in the UK and other 21 million FON hotspots worldwide. With the phone app I connect seamlessly every time a pass one in the street or visit a friend with BTFon.

Sadly, FON routers can no longer be bought, so I'm hoping mine lasts forever.

Re: Virgin Media WiFi Hotspots. Improvement?
 

Absolutely useless app refuses point blank to set up auto wifi connect it wont even connect to my hub

Re: Virgin Media WiFi Hotspots. Improvement?
 

The Virgin Media app wont connect to the Virgin Media 'super'hub? :shocked:

Re: Virgin Media WiFi Hotspots. Improvement?
 

There are two parts to the current WiFi app

1. Sets up a device to access the hotspots when you are out and about
2. Allows management of a Hub 3.0 when you're connected at home

Re: Virgin Media WiFi Hotspots. Improvement?
 

This app never finds hotspots in my area?

Re: Virgin Media WiFi Hotspots. Improvement?
 

Correct even putting in the correct password as shown on the app it can't find it even though it is sitting less than 1ft away from me

Going by the app my street has lots of hotspots from houses but it will just not set up auto connect hotspots

I've had one thought may be nothing but when I last used the app it was before they switched on these hotspots from hubs and I connected it via hub 2 I now have the new hub which is what it can't seem to connect to could that be the reason for the issues? do I need to change something in the app?

Re: Virgin Media WiFi Hotspots. Improvement?
 

It's preference is to connect to your own shub. Switch that off and it will connect instead to your neighbours. I tried it a while back. It is also possible to get something like a Win 10 Laptop to also use the VM hotspots.

Re: Virgin Media WiFi Hotspots. Improvement?
 

Sorted it was the saved networks causing the issue

Re: Virgin Media WiFi Hotspots. Improvement?
 

Christ, something was needed to avoid the web GUI on the Hub3! ;)
Never seen anything else like it...

Tom

Re: Virgin Media WiFi Hotspots. Improvement?
 

Can this work on pc

Re: Virgin Media WiFi Hotspots. Improvement?
 

This appears to be the solution. I've used it on my Win 10 laptop when my BB has gone down.
Link

Re: Virgin Media WiFi Hotspots. Improvement?
 

tryed that not worked :(

Re: Virgin Media WiFi Hotspots. Improvement?
 

Hadn't tried on my Laptop for a while, and it also doesn't work for me now.

Re: Virgin Media WiFi Hotspots. Improvement?
 

I'm prompted by the unexpected re-awakening of this thread.

Virgin Connect still doesn't work for me long after I first started this thread in 2018.

I had successfully set it up when I got my new phone in May last year. Not once, since then, did it connect to a Virgin hot spot. I really needed it in a tube station this week. The app has spontaneously become - no longer set up - and so failed to connect to Virgin's tube station system. What a waste of phone space and my time!

Anyway, with an unlimited Oomph sim I mostly don't need it. Generally where there are VM hot spots there is 4G - except, of course, in tube stations! Grrr

Re: Virgin Media WiFi Hotspots. Improvement?
 

Connect used to work on my old Moto G4 when it felt like it. Got new Moto G7 last year and not once has it connected.

Re: Virgin Media WiFi Hotspots. Improvement?
 

Probably is a way to do it as before. Unless an update to the shub has a non-standard way with dealing with hotspots, the underlying mechanism must be the same as an existing standard mechanism. When I tried using a hotspot on a VM SIM phone without using the app, it asked for the "hidden identity" as well as the standard "identity" and "password".