Loyalty discounts
 

Wow just coming to the end of my Sky Sports year long promotional discount and went to cancel, the friendly CS person said mind if I can check to see what I can do to help out!

Now I am still on Full House Sports Bundle but getting it for £79.25 per month for another year, result :)

It is amazing what deals you can get to lock you into a new 12 month contract!

Re: Loyalty discounts
 

I find VM are really good with one-to-one offers.

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I rang them to see if I could get a new deal, initial deal about to end, nothing doing only managed to reduce price by ditching movies.

Only upside is I am no longer in a set contract.

I might return to sky who are keen for me to do that.

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It all depends on:

1. Who you talk to about your deal, if you talk to the normal sales people they can't do anything.
2. If you talk to them nicely, they will be more likely to try and help.

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l talked to the retentions team last night Mark and l was polite and well mannered to them and l stated that we had been loyal customers for some time but were not happy with how prices had risen and stated that we were considering our options with them and she looked at the account quickly and within 2 minutes offered us over £30 off our monthly bill for 12 months and after a quick discussion with the boss we accepted the new offer.

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Got up this morning and luckily checked the EPG, all sky sports HD channels missing.

Rang Virgin, it appears by removing sky movies I lost them despite paying for sky sports.

Nice of them to tell me this would happen, Indian call centres - absolutely useless

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Virgin Media really annoyed me. Customer for 7 years my loyalty offer had come to an end and bill was also going up by £4 at the same time. They flat out refused to do anything but give me the £4 off to cover the rise. I was told by 2 seperate people you have had 7 years worth of offers we can't do anything else so i canceled all my services. They didn't attempt to keep my business at all no call nothing and have since gone onto now TV which i find more than meets my needs. Since then i have had offers up the wazoo to turn on my tv and phone again ( i agreed to reconnected the broadband ) had they given me these offers at the time i would have stayed. Now paying £30 a month rather than the £60 i was willing to pay them for what i had.

The call centers were utter crap, my first broadband only bill was for £93 (i was still £32 in credit) had to get that changed and when they did they lost my agreed broadband fee and tried to charge me £36 had to phone up again it was a shambles. I am just holding off for this new Sky dishless service to launch as i cant have a dish on my apartment

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I usually phone retentions every 18 months. I've been a customer for years. I normally get £10 a month off. But today I phoned retentions and I only got £5 off my broadband and landline phone. I don't have virgin TV. So I'm on £37 a month for bb and phone. So much for loyalty.

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Interesting that they were doing this back in 2018. A month ago I know someone who was in exactly the same situation as yourself. She too would have stayed, but by the time they got round to offering discounts, she was in a contract with Now TV. Again, she is now paying much less than what she was prepared to pay VM as she has been given Now Entertainment for free for six months.

They must be losing a fortune by doing this, still, it's their own fault.

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Does loyalty only count if you get discounts?

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What do you mean?

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It should be the other way round, discounts should apply to loyalty!

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What I mean is what are you going to do, threaten to leave like most people and then receive the discount you want? If so that's not loyalty, that's just trying to get something cheaper.

---------- Post added at 20:55 ---------- Previous post was at 20:54 ----------

Discounts shouldn't happen, it should be one set price.

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NTL started this loyalty thing. I've just gotten used to asking for it every year. Yes, I just want something off the price. It's not loyalty but on my contract it says "loyalty customer discount".

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I don't agree with threatening to leave as a bargaining position if you don't actually want to leave but there's nothing wrong with ringing up when you're out of contract / after a price increase to ask for a better deal. VM really push their luck with their constant inflation busting price rises, relying on customer inertia and apathy to boost their coffers. Maybe if more people bothered to ring up and negotiate VM might start offering more realistic and stable prices. But yes I agree there should be one one set (reasonable, fixed for at least a year) price.

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I'm more talking about those that say there is no loyalty because they cant get discount.

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I've never failed to get some kind of discount, perhaps some go in like a bull in a china shop. There's no such thing as loyalty on either side of the fence. They'll charge as much as they think they can get away with and i'll do my best to get the best possible deal. I've had cable services since the mid 90's and if i'd never negotiated I dread to think how much i'd be paying now.

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I've just had an email inviting me to take part in a pop-up online community to discuss some new ideas from Virgin Group Loyalty Company.

Odd that the email is from virginholidaystheholidayhub.co.uk whom I have never heard of. ???

A link to sign up is directed to https://p1.verveengine.co.uk/, and Verve runs "The Connection" online panel for VM https://www.theconnectionvirginmedia.com/

Are they thinking of rewarding loyalty?

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I've never heard of them either, are you sure it isn't a scam to harvest your personal details?

Might be worth asking one of the VM employees on here if they know anything about it Taf.

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I've just been on the phone to them, 20 years I have been with VM / NTL etc. Had the top package probably 90% of the time (been on VIP since it started) currently paying £129 a month and they offered me £4.67 off a month FFS. It's def time to look elsewhere I think.

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How much is the equivalent VIP package elsewhere?

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They have stopped it now - top package (oomph) is £99 for new customers at the moment

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Thing is there no such thing as a 'loyalty' discount and asking for one is the wrong way to go. 'Customer retention disvounts' are available if they think they might lose you. Over that 20 years you've paid them over £20k, you're valuable to them, they know it and they'll fall over backwards if they think you're leaving. Customer loyalty implies you're never leaving and they can milk you for whatever.

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Yes but you're paying £129 for VIP and cant get a deal so might be leaving. So what are you leaving to? How much is the equivalent VIP package elsewhere that's going to make you leave.

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We never mentioned a "loyalty discount" ourselves as l explained politely on the chat facility we were leaving because we could get it cheaper elsewhere and within 2 minutes they came back with a deal that was better then the one we had during the previous 12 months.:)

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I recently got 2 V6 boxes, Sky Cinema, Full House TV, 100MB broadband and talk weekend phone for £80.00 a month. Not sure how good this is?

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My discount had just run out for the VIP package, called them up said we might leave, straight away the operator said he'll check the discounts. 2 mins later he gave the ultimate oomph package for the same price as new customers at £99 for the year including the 500mbps upgrade and SIM. No haggling or nothing.

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£99 for the year - that is what I call a discount😄

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Oops:doh::doh:
I meant 99 a month for the year

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You could probably have done better, I have Sky Sports & Cinema / Full House TV/ 3 x V6 / 350mb broadband and some phone package @ £93pm

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No matter what time I phone to speak to someone, in what used to be called "retentions", I still get someone outwith the UK, looks to me like they are trying to restrict you from getting a better deal!

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Are you phoning during the evenings or weekends? Better to contact them during normal working hours, I find.

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I tried about 10am yesterday and still got someone abroad, never used to be iike that, OB.

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I've just left VM for sky as VM could not match Sky. I did get a call saying they wanted me to stay blah blah blah but they still could not match Sky.

This is the 1st time that VM has not been able to negotiate a deal very sad but it does seem that new customers get the best deals now.

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I guess you dropped broadband speed?

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Yes a risk I'm willing to take since my eldest has moved out and if my youngest complains then I will go back to VM.

Hubby and I don't really need broadband speed and my youngest us the only one gaming, streaming etc now

We're saving just over £40.00 per month with the only difference being broadband speed.

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Let me guess once the law requiring all customers get the best deal not brand new Customers only .These offers will stop.Get them while you can;)

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Ues the chat facility MM as that works well for me.

Re: Loyalty discounts
 

Thanks, Den, I'll give that a try...:)