Virginmedia.com down?
 

Unable to access www.virginmedia.com this morning keeps coming up with an error message status page shows no internet issues except email which is having issues (no surprise with that)

https://www.cableforum.co.uk/images/...2017/11/15.jpg

Re: Virginmedia.com down?
 

OK here.

Re: Virginmedia.com down?
 

Must be an area issue then rather than a national issue

Re: Virginmedia.com down?
 

Ok for me to, but slow to load.

Re: Virginmedia.com down?
 

OK in NW Leeds

Re: Virginmedia.com down?
 

There was a fault showing for this yesterday (I'm area 04) but seems to have been resolved as the ticket is no longer showing in service status.

Re: Virginmedia.com down?
 

Down here in Warrington

Re: Virginmedia.com down?
 

Ok here.

Re: Virginmedia.com down?
 

Website working here too (just spotted a decent Black Friday deal on the full house package for new customers)

Re: Virginmedia.com down?
 

Still down here

Re: Virginmedia.com down?
 

Working fine here.

Re: Virginmedia.com down?
 

I am in the Thames Valley and it still down

Re: Virginmedia.com down?
 

Down here on the south coast as well.

Re: Virginmedia.com down?
 

maybe the people who are down should do a trace route to see where it is broken. I am in Lincoln (Midlands) and it is fine (this is the most pathetic trace route I have ever seen btw but you get the point):


Tracing route to www.virginmedia.com [213.105.9.24]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms RT-AC68U-B930 [18.19.1.1]
2 16 ms 10 ms 21 ms 10.33.88.1
3 10 ms 8 ms 11 ms nott-core-2a-xe-210-0.network.virginmedia.net [62.255.214.129]
4 * * * Request timed out.
5 19 ms 13 ms 15 ms leed-ic-1-ae1-0.network.virginmedia.net [62.254.42.122]
6 * * * Request timed out.
7 * * * Request timed out.
8 19 ms 21 ms 29 ms nrth-bb-1c-ae1-0.network.virginmedia.net [62.254.42.222]
9 27 ms 18 ms 31 ms nrth-apm-1-in.network.virginmedia.net [212.43.162.238]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Re: Virginmedia.com down?
 

Assuming I've done it right

1 * * *
2 core22.fsn1.hetzner.com 213.239.245.241 2.459 ms 2.467 ms 2.465 ms
3 core12.nbg1.hetzner.com 213.239.245.214 3.810 ms
core12.nbg1.hetzner.com 213.239.224.13 2.800 ms
core11.nbg1.hetzner.com 213.239.245.221 2.808 ms
4 juniper4.pop2.fra.hetzner.com 213.239.245.10 4.863 ms
gb
5 ae1-710.fra20.core-backbone.com 80.255.15.121 de 5.900 ms 5.707 ms 5.712 ms
6 ae6-2077.lon10.core-backbone.com 5.56.18.2 de 16.702 ms 15.817 ms 16.641 ms
7 * * *
8 * * *
9 nrth-bb-1c-ae0-0.network.virginmedia.net 62.254.42.134 gb 17.943 ms 18.569 ms *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
No reply for 5 hops. Assuming we reached firewall.

Re: Virginmedia.com down?
 

well that doesn't help at all. You are using a vpn/remote machine to run that trace because the half of that trace is in Germany and it only comes over to England on the 9th hop.

Re: Virginmedia.com down?
 

I just found the link by typing it in google what site did you do your test on?

Re: Virginmedia.com down?
 

Still down for me using OpenDNS

https://www.cableforum.co.uk/images/...2017/11/29.png

Tracing route to www.virginmedia.com [213.105.9.24]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router [10.82.235.6]
2 * * * Request timed out.
3 11 ms 9 ms 6 ms uddi-core-2b-xe-804-0.network.virginmedia.net [62.253.2.149]
4 * * * Request timed out.
5 34 ms 13 ms 16 ms manc-ic-2-ae0-0.network.virginmedia.net [62.254.42.118]
6 * * * Request timed out.
7 * * * Request timed out.
8 34 ms 14 ms 18 ms brhm-bb-1c-ae0-0.network.virginmedia.net [62.254.42.110]
9 16 ms 22 ms 17 ms brhm-apm-1-in.network.virginmedia.net [62.253.174.222]
10 17 ms 17 ms 16 ms bmly-bam-1.network.virginmedia.net [194.145.148.169]
11 15 ms 22 ms 15 ms brhm-bb-1c-ae12-20.network.virginmedia.net [62.253.174.217]
12 * * * Request timed out.
13 * * * Request timed out.
14 17 ms 20 ms 19 ms know-dclcore-1b-port-channel1.network.virginmedia.net [62.254.85.22]
15 24 ms 18 ms 18 ms www.virginmedia.com [213.105.9.24]

Trace complete.

Re: Virginmedia.com down?
 

Just browsing through twitter and even potential new customers can't get on (great start for them isn't it?) they've said they are aware of an issue and are working on a fix

Begs the question if they are aware it why not put it on the status page it still only shows an issue with emails

Re: Virginmedia.com down?
 

I phoned the service status line and said problems with e-mail, fix eta 2/12/2017

Re: Virginmedia.com down?
 

Click on start, type cmd in the run bar (or whatever you call it), hit enter and a command prompt will pop up. Type:

Tracert www.virginmedia.com

And press enter


I have see this once before. Your trace is completing so the server is physically online but there is a problem with the web service. It still works fine for me but we are taking a completely dicferent path. It isnt a dns iszue because we are both resolving the same ip.

Re: Virginmedia.com down?
 

Thanks I have the following

1 40 ms 4 ms 1 ms (my IP)
2 * * * Request timed out.
3 16 ms 16 ms 14 ms midd-core-2b-xe-113-0.network.virginmedia.net [62.252.68.153]
4 * * * Request timed out.
5 24 ms 36 ms 28 ms manc-ic-2-ae0-0.network.virginmedia.net [62.254.42.118]
6 * * * Request timed out.
7 * * * Request timed out.
8 28 ms 25 ms 30 ms brhm-bb-1c-ae0-0.network.virginmedia.net [62.254.42.110]
9 30 ms 30 ms 27 ms brhm-apm-1-in.network.virginmedia.net [62.253.174.222]
10 26 ms 28 ms 28 ms bmly-bam-1.network.virginmedia.net [194.145.148.169]
11 27 ms 34 ms 41 ms brhm-bb-1c-ae12-20.network.virginmedia.net [62.253.174.217]
12 * * * Request timed out.
13 * * * Request timed out.
14 26 ms 31 ms 26 ms know-dclcore-1b-port-channel1.network.virginmedia.net [62.254.85.22]
15 35 ms 30 ms 35 ms www.virginmedia.com [213.105.9.24]

Trace complete.

Re: Virginmedia.com down?
 

You have got the same problem, Manchester, Birmingham and Knowsley. Strange that mine works and goes up to Leeds.

Re: Virginmedia.com down?
 

Still down over 24 hours now...

Re: Virginmedia.com down?
 

VM have given a fix date of 2/12/ :(

Re: Virginmedia.com down?
 

Still nothing on my status page bar the email issue

Not good when potential new customers are also the same issue

Re: Virginmedia.com down?
 

Agree. I did phone the status line and the was the info they gave 2/12 mind you they did not state a year .:erm:


Expect it to be back some time between now and then.

Re: Virginmedia.com down?
 

Server pings OK, just no web service.

Re: Virginmedia.com down?
 

Virginmedia.com has returned after more than 30 hours offline

Re: Virginmedia.com down?
 

Still off-line here.

Re: Virginmedia.com down?
 

Gone down again

Re: Virginmedia.com down?
 

And it is back up again

Re: Virginmedia.com down?
 

Internet search box on Virginmedia.com seems to have vanished?

Re: Virginmedia.com down?
 

If it was Google powered then quite possibly - Google are removing it as a service.

Re: Virginmedia.com down?
 

Virginmedia.com appears to have crashed again

Re: Virginmedia.com down?
 

Still up here, never been down every time you posted.

Re: Virginmedia.com down?
 

Must be area issues as others have contacted VM on twitter again this morning

http://www.cableforum.co.uk/board/at...1&d=1513691859

Re: Virginmedia.com down?