Ethernet Cable
 

I'm getting a new V6 box and the engineer is moving my router next to it, will they provide an ethernet cable and if not what category of cable should I get?

Re: Ethernet Cable
 

Do you want it to be moved? If not, ask to see if you can try WiFi while they are there.

Re: Ethernet Cable
 

Yes, was told it would be better if devices were hard wired.

Re: Ethernet Cable
 

It is not clear to me why some continue to say this. My superhub is in a completely different room from my upstairs and downstairs V6s and works fine. However, I acknowledge that in some buildings, this might not be satisfactory. However I have walls that are difficult to drill through, but it still works with no issues at all.

If the proposal is to locate your router right next to your V6, I don't see how there can possibly be a problem.

Re: Ethernet Cable
 

Ok thank you, I was more wondering if the engineer would provide an ethernet cable and what category to get if they didn't.

Re: Ethernet Cable
 

Yes, they will provide one

---------- Post added at 11:03 ---------- Previous post was at 10:59 ----------

That's why. Remember that initially you had problems with Wi-Fi too.

Re: Ethernet Cable
 

Problems in wireless don't always come down to the range. The more devices you add to a wireless router/access point the more time it takes for each device to get its shared time slot using the frequency. Also wireless devices that reduce speed to improve quality at distance will impact the rest of the wireless network. It has been some time since I looked into the standards of wireless but I am guessing most of this still applies. This is why wired networks are always superior to wireless.

Re: Ethernet Cable
 

Everything is better hardwired but then both of my V6s and my phone which I stream some stuff on are wireless and they work perfectly fine. Seems silly moving the hub if wireless works. If you're not bothered about getting it moved then disregard this.

Re: Ethernet Cable
 

I did, spider, but remember that this was only because my superhub was set at 2.5g.

Re: Ethernet Cable
 

Exactly. But we don't want everybody to have to mess about reconfiguring their hub (not that it will help in many cases). The service should work from the word go, and Ethernet is the most reliable way of achieving this.

Re: Ethernet Cable
 

Mainly because its true. :)

Re: Ethernet Cable
 

Not necessarily, I know this thread is about the V6 and Superhub but I recently had to troubleshoot why a friends new PC could not achieve his full 212 mbps VM speeds, turns out they had bought a PC with only a 10/100 Ethernet port and plugging in a 5Ghz wifi adapter cured their problems.

Many cheaper devices only contain 10/100 rather than 10/100/1000 Ethernet ports so the adage that hardwired is always best doesn't hold true, it depends on the specs of the equipment connected.

For the question in this thread I'd assume a modern and expensive device like the V6 has a 10/100/1000 Ethernet port and hardwired would give the best results but I say that without looking up the V6's specs.

Re: Ethernet Cable
 

Just looked up the specs for the V6 box and the exact wording is 1x Gigabit Ethernet RJ45 port so guessing thats pretty good?

Re: Ethernet Cable
 

Yeah that's good, you should get the best possible connection via Ethernet between the two, although I personally have my Superhub in modem mode and use my own superior router for all my devices either hard wired or over wifi but that's a conversation for an entirely different thread lol

Re: Ethernet Cable
 

Buy a couple of cables from a pound shop.

Re: Ethernet Cable
 

No, don't. VM will provide one with the V6

Re: Ethernet Cable
 

I have no issue what so ever with 2 V6s which are connected via wifi whilst an Ethernet Cable is recommended it's not essential if you don't want home plugs or extra long cables

Re: Ethernet Cable
 

I'm getting two V6's installed on Monday, I don't want my superhub moved at all, and my main TV is approx 11 metres from where my superhub2 is at present, the other V6 box will be going upstairs into my daughters room, so i'm hoping that with the new superhub3 that they are supplying, the two V6 boxes will connect wirelessly, if not what then?

Re: Ethernet Cable
 

You can buy flat ones off Amazon now in black or white they are perfect for laying under carpets or along skirting board

Re: Ethernet Cable
 

Powerlines, or hub relocation

Re: Ethernet Cable
 

Surely a hub move should be a last resort as opposed to the deafault option. Even if it is determined that a property's V6 service won't work, due to connectivity, without moving a hub that just shifts the property's Wi-Fi connectivity issue from the tv service to general connectivity throughout the house.

Just seems to be a policy driven by the need for engineers to be in and out as quickly as possible i.e. get the new install working asap as opposed to ensuring the reliability of existing services are maintained. Perhaps it would be better laying out the consequences of moving a hub such as you'll have a v6 service but won't get access to Facebook while on the throne in your ensuite or your kid's bedroom PlayStation won't be able to connect anymore.

Re: Ethernet Cable
 

I have good floor space under my house, i'm hoping that the engineer will run any cables required under the floor.

Re: Ethernet Cable
 

I very much doubt it

Re: Ethernet Cable
 

Well an engineer did this a while back when I got an extra box for our spare room, I ain't having cables running along the skirting board, to hell with that!

Re: Ethernet Cable
 

I'm sure if you prep the cable route the engineer would happily run the cable where you want, all VM engineers I've met have been really good but it can be luck of the draw.

If you want him to lift carpet and floorboards then I very much doubt they'll agree to it.

Re: Ethernet Cable
 

I don't need, or want him to do that mate, as I said there's loads of room under our floor.

Re: Ethernet Cable
 

How is the engineer going to get under your?

Re: Ethernet Cable
 

Im sure the technician will be happy to pass the cable down to you under the floor, if you can walk about then they will go under

Re: Ethernet Cable
 

I really can't picture how you access this space without lifting floorboards but you can only ask the engineer and see what he says. If you think it's a reasonable request then you'll be fine I'm sure.

When I had my VM installed I was lucky enough to be completely renovating my house so loads of floorboards were up upstairs. I knew the cable run I wanted between cable entry point in the living room and bedroom for a second box was unreasonable for them to do so I bought some good quality cable and did it myself (it involved loft access which I'm sure they do not do). The engineer was grateful for the work especially as it was a Saturday install and he could go home early. He did also say he would have given me the cable a few days before if he knew but I'm not sure if CS would arrange this if you ask.

Hopefully all goes well with your install, let us know how you get on.

Re: Ethernet Cable
 

There's a hatch, and yes thanks for the advice, i'll let you know how things went..

Re: Ethernet Cable
 

That's exactly what happened when I had VM installed several years ago in another property I lived in.

There was direct access to the cellar from the outside he passed the cable through that to me and I threaded it up through the hole he drilled in the floorboard where I wanted the install.

Re: Ethernet Cable
 

So, I was given an engineer time from between 1pm and 6pm today for my new installation, It's now 6:22pm and no sign of any engineer, not even a call to say that he couldn't manage, very very poor show indeed from Virgin!

Re: Ethernet Cable
 

That is very bad of them not even to call or Text you that they could not make the appointment, did you have to loose time from work to wait for VM to install?


I think a message to the CEO to complain is called for.

Re: Ethernet Cable
 

Well I waited in the whole afternoon, I've checked the date as I wrote it down when I was on the phone to make this appointment, and it's definitely 4th September between 1pm and 6pm.

Re: Ethernet Cable
 

Does anyone have the phone number or the email address of the CEO's office please?



Thanks.

Re: Ethernet Cable
 

As long as Tom Mockridge is still the CEO then you should get through to a member of his team by using ...

tom.mockridge@virginmedia.co.uk

Re: Ethernet Cable
 

Many thanks

Re: Ethernet Cable
 

Keep us posted on the results of your contact with the CEO.

Re: Ethernet Cable
 

Will do.

Re: Ethernet Cable
 

What category of Ethernet cable is required for the V6, Cat6 or 5e?

Re: Ethernet Cable
 

Cat5e is sufficient.

Re: Ethernet Cable
 

Mate, your thinking into this too much

Re: Ethernet Cable
 

Nah, I'm just trying to cover all eventualities mate....

Re: Ethernet Cable
 

In that case wouldn't you just go with Cat 6?

Re: Ethernet Cable
 

I'm pretty sure Sky Q's Ethernet ports aren't Gigabit that said I'm not sure why it needs them.

Re: Ethernet Cable
 

Anyone know how long it takes to get a reply from the CEO's office?

Re: Ethernet Cable
 

I emailed them about 10 years ago and they phoned my within 1 hour and resolved the problem the next day with an engineer with new modem, I did not expect such a fast response, full marks to VM.


I do not know what the response time would be now.

Re: Ethernet Cable
 

I received this email last week.....


Dear ...........

We would like to thank you for taking the time to contact us today.

We are very sorry to hear that you are unhappy and we will endeavour to resolve your issues as soon as possible.

Tom is currently not available to deal with your complaint personally; however we have passed your email onto a member of his team, and they will be in touch with you as soon as possible in order to assist you with your queries.

We look forward to discussing this matter with you in the future.

On behalf of Tom Mockridge.


---------- Post added at 19:05 ---------- Previous post was at 18:59 ----------

Following on from that email, I got a call from, I think, one of the executive team who apologised for the pretty poor service from Virgin, he offered me a further refund, it wasn't great btw, but it was better than nothing, and said if I call retentions back they would honour the original offer and get a date for installation, so I did this, I called retentions, and guess what, they could not offer me the original deal that I was offered on the 28th August, the sticking point was the deal would only be offered to me for nine months when it would then increase, this is unbelievably bad from Virgin as my original offer was for twelve months, so I have sent another email to the executive team explaining what has happened, but in all honestly the whole saga is a complete farce, and it's really bad service from Virgin, I am now at the stage of giving up and moving to Sky!