I can't get emails.
 

As from last Thursday I've not been able to receive any emails on my blue yonder.co.uk account. I am currently in Italy on my iPhone typing this and this issue is happening on my phone too and it says the username or password is not correct but I know it is and have entered all the credentials from fresh again and I know they are correct. My partner is having the same issue with her blue yonder email address too. The VM service status says there are no issues Sousa anyone got any ideas please.

Re: I can't get emails.
 

Recently my NTLWorld account did the same, I ended up having to have a new password authorized.

Re: I can't get emails.
 

Your best bet and most reliable solution is to use something like Gmail or Outlook and forward your emails from you Virgin Media email to one of the above they rarely go down unlike VM's email service

Re: I can't get emails.
 

Try using www.mail2web.com. I find it invaluable for some email accounts.

Re: I can't get emails.
 

Thanks everyone for your comments. I'll have to wait till I get home in a couple of weeks.

Re: I can't get emails.
 

I've just spent nearly an hour on the phone to VM and it seems a big mess up has taken place. It's a bit of a long story regarding our account but it seems they have deleted our email addresses due to a change in the account name and they cannot reinstate them so our daughter is on to them to hopefully get it sorted. To many details to mention on here but I'm not impressed with VM at all.

Re: I can't get emails.
 

If I log onto my virgin media I can't even see my blue yonder account on there as it seems the email address has been deleted by VM somehow.

Re: I can't get emails.
 

After 3 weeks and about 7 hours on the phone to VM our email accounts are still not sorted.

Re: I can't get emails.
 

When you do get it sorted you should seriously consider moving away from an ISP email account, go to someone like gmail or outlook.

Re: I can't get emails.
 

Yep, use gmail and then set up gmail to fetch emails from other boxes. That way emails to old address are still received but going on you can give out new email.

Re: I can't get emails.
 

Interesting.

So can Gmail import mail (inbox and outbox) from other sources like Hotmail and even old ntlworld . com accounts (which I believe are now based on the gmail service anyway)?

I have some mail dating back years on a variety of accounts and would love to be able to transfer it all to one of my gmail accounts.

Re: I can't get emails.
 

That is what we set up a while back when there was s problem.

Re: I can't get emails.
 

Don't keep it a secret Den, how did you do it??... ;)

Re: I can't get emails.
 

https://support.google.com/mail/answer/21289?hl=en

This may help.

Re: I can't get emails.
 

Thanks. Will this work for the old ntlworld e.mail accounts I have dating from when we first got broadband?

Does the process copy messages both sent from and received by the old address?

Re: I can't get emails.
 

I think you can add any email account as long as you can give its settings, not sure what it copies over other than the contents of the inbox.

You could always forward your sent emails to gmail anyway?

Re: I can't get emails.
 

Thanks.

It's the 'settings' bit I'd be worried about as I have no idea which settings I would need or how to find them.

Yes forwarding them individually might take some time so I'd leave that as a last resort.

Re: I can't get emails.
 

Is it the ntlworld settings you need?

http://community.virginmedia.com/t5/...s/td-p/3199527

Re: I can't get emails.
 

I really don't have any idea what settings I might need. :)

It's all gobbledegook to me but if it's set out clearly I can follow instructions exceptionally well. I guess I haven't tried it to see what I'm required to do and couldn't find anything on YouTube which relates to gathering ntlworld email. It seems pretty simple to get Hotmail emails into Gmail but it's the really old ntlworld stuff I'm concerned about. If necessary I'll just forward them all manually but I'd love to know if this can be done in batches or whether each mail has to be forwarded individually, in which case it could take some time...

Re: I can't get emails.
 

The link will have all the settings you need, very easy to do when you have to do it.

Re: I can't get emails.
 

In my experience it's normally experts who say that.

If there's nothing to be lost by trying then I'm up for that. What I don't want is to have my old ntlworld emails lost in the ether forever or making them inaccessible.

A little knowledge is always a very dangerous thing and when it comes to techy stuff I'm happy to admit I'm in that category. What I am always very conscious of is mucking things up, if there's no risk of that then I'm happy to try. ;)

Re: I can't get emails.
 

You panic too much, you would be doing all this from inside Gmail so if it doesn't work it just means you enter a setting wrong, it won't harm your other email accounts.

Just try it rather than talking about it. ;)

---------- Post added at 20:28 ---------- Previous post was at 19:57 ----------

Just tried importing from ntlworld.com to my gmail.

In Gmail click the cog in the right corner
Settings
Accounts and Import
Import mail and contacts
Put in the email you wish to import from
Email password

I left the pop3 settings alone, then clicked continue and you get a few choices on what you wish to do, with check boxes.

import mail
leave a copy of retrieved message on the server
archive incoming messages(skip the inbox)
add label to all imported emails(from email)

Then click start and it says it can take several hours to 2 days.

Re: I can't get emails.
 

Not panicking at all just worrying about unforseen circumstances that I can't deal with. Not meaning to quibble, but it's easy to say 'don't panic' to someone who doesn't know what they're doing. ;) The internet is full of people in huge problems because they followed advice either without questioning it or did it wrong because they misunderstood things which to some are simple but to others are far from it. This is the very reason I never touch registry settings. ;)

That being said, I'm happy to try it if I can't damage anything so will report back in due course. That's the main assurance I wanted as I can't afford to lose that old mail. If it doesn't work and I have to resort to forwarding the mail manually so be it. TVM :tu:

Re: I can't get emails.
 

This won't work because the email accounts have been deleted by VM so i can't access something that does not exist!

We have spent more time on the phone to VM and still not getting anywhere.
I can't even create new email accounts using @virginmedia.com as a last resort.

Re: I can't get emails.
 

Sorry, but I wasn't replying to your problem or suggesting it as a solution, I was just trying to clarify how to get emails from old Virgin accounts without manually forwarding them.

I appreciate you can't do that, however, if the accounts have been deleted. Hope you can find a solution to this though.

Re: I can't get emails.
 

I would suggest that if your last resort is to create new accounts then you dont make the same mistake again (using VM e-mail) - use a non ISP linked provider.

Re: I can't get emails.
 

"We are aware of an issue thats affecting our customers accessing their Virgin Media email accounts via Webmail. Customers can still access their email accounts via a mail app on a phone or tablet or with software on a computer such as Outlook

We have identified the problem and an engineer is on their way.

Fix estimate 08 September 17:45"

Re: I can't get emails.
 

Just as an FyI, gmail will only import via POP3 - which is an old technology. It won't synchronise anything like read status or anything like that (So you'll possibly get a deluge of emails at first, dating back who knows how far) and if you have folders other than "inbox", it won't pull those in either. It also won't pull in your sent items.

It looks like a complicated setup, but it's more straightforward than you might think. In gmail, go into your settings, under "account and import" there's an option to add email accounts from elsewhere. It'll first ask what your email address is - so type that in. Next it'll ask you if you want to import those emails - you do, so click next. On the next screen it asks for your username and password- that's the same username and password you log into your emails with, so your email address is the username and your password is your password.

Below that it asks for the server to use - by default it'll say pop3.ntlworld.com but this is wrong, you need to select that, click "other" and type in pop3.virginmedia.com instead. Leave the "port" as 995 and look at the other options to decide how you want it to import. That's it.

Re: I can't get emails.
 

Go on Osem give it a go. If I can do it anyone can do it.

signed .... the self confessed Timeous Beastie.

:D

Re: I can't get emails.
 

Well it looks like we are a step closer to getting our issue resolved. At long last we spoke to someone at VM who was very helpful and promised to ring us back at a certain time and kept his promise.

It seems the email addresses got deleted in a contract change and the addresses are still on their server but we need to fill a form in and send it back to VM for them to reinstate the email addresses.

It beats me why on the previous 7 phone calls to VM that nobody else could have told us this.

I guess that most of the call centre staff don't view the broader picture and just get nowhere fast as a result.

Hats of to the gent that dealt with us to get it sorted.

Re: I can't get emails.
 

Fingers crossed. :tu:

---------- Post added at 16:09 ---------- Previous post was at 16:03 ----------

Thanks very much. I'm sure a few folks will find that useful.

Just an update, I have had a look at the relevant accounts and realised that on the most important ones I'd already set them to forward incoming mail to one of my Hotmail accounts so I have that going back quite a few years. Over time the amount of important mail that's been getting fowarded has been very small as I've been replying to those emails from the Hotmail account they'd been forwarded to. So to cut a long story short, after deleting all the garbage in the old accounts there's not much that needs to be done except forward anything important which was incoming prior to me setting up the forwarding and mail I've sent from them which is very little thankfully.

Cheers guys. :tu:

:)

Re: I can't get emails.
 

What a disaster for some people

Re: I can't get emails.
 

This often happens for people who use ISP email accounts, that is why i say never do this, always use something like Gmail or Outlook otherwise you may regret it in the future.

---------- Post added at 18:07 ---------- Previous post was at 18:06 ----------

If you get this sorted i would recommend migrating away from an ISP for your emails.

Re: I can't get emails.
 

I'd agree. I imagine these companies quite like having customers who won't want to change their internet provider because they have years worth of important emails in accounts they won't want to lose.

Re: I can't get emails.
 

One of the reasons I always get my mail through a client (Thunderbird) that way they are stored on my own machine and can be backed up with ease. Now that smtp authentication is active I can also send mail from the client on any net connection and then a record of the sent mail is also local.

Re: I can't get emails.
 

Still not received the form I need to fill in so I got back on the phone to them again and it appears forms have been sent out with no address on them, what a stupid error on their part, how can something be posted without the recipients details on it, total screw up I'd say and another 1hour on the phone to them.

Re: I can't get emails.
 

I don't imagine you'll be keen to stay with VM even if they sort this out. It sounds like a nightmare.

Re: I can't get emails.
 

This is all I ever get; http://store.virginmedia.com/unavailable.html
Sorry!
Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

Re: I can't get emails.
 

If thats all you ever get then report the issue to them.

Re: I can't get emails.
 

I'm now getting the opposite problem to the OP, I am receiving emails on my ntlworld accounts, but can't send any.

I wonder if VM are trying to force us to use their VM email address'?

Re: I can't get emails.
 

Still no documents received from VM it's a joke.

Re: I can't get emails.
 

Well here i am 12 months later and the email issue never go resolved so i gave up in the end.

Re: I can't get emails.
 

Weird, my VM emails arrived for 2.5 years but stopped June 2018. My new VM contract that needs e-signing but they have sent it elsewhere. VM say they will have it fixed today.

Just had an email from VM telling me it's fixed but myVM still has the wrong email addy. Oh well, try again tomorrow. webchat unavailable.

Re: I can't get emails.
 

Re #43

Now sorted.