Cable Forum - General BBC Watchdog 5 July 2017

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nodrogd

05-07-2017 11:20

BBC Watchdog 5 July 2017

Just to mention that VM are being featured in tonight's BBC Watchdog (05/07/17 @ 8pm) programme regarding certain internet issues.

http://www.cbronline.com/news/mobili...-bbc-watchdog/

Should make interesting viewing.

General Maximus

05-07-2017 12:03

Re: BBC Watchdog 5 July 2017

it has wound me up just reading that article. I hope they get an absolute pasting tonight and also do a separate feature on offshore support.

Quote:

“If you are a Virgin Media customer, please take a look at virginmedia.com for guidance on what you can do to improve the performance of your broadband and ensure that it isn’t something in your home slowing it down. If you need the support of one of our expert customer agents, please contact the Virgin Media team on 0800 952 2222.”

RichardCoulter

06-07-2017 01:32

Re: BBC Watchdog 5 July 2017

It's the first article:

http://www.bbc.co.uk/programmes/b08xk11f

VM were also slated on today's Radio 4 consumer programme 'You and Yours'.

Mr Banana

06-07-2017 08:31

Re: BBC Watchdog 5 July 2017

Quote:

Originally Posted by RichardCoulter (Post 35906323)

It's the first article:

http://www.bbc.co.uk/programmes/b08xk11f

VM were also slated on today's Radio 4 consumer programme 'You and Yours'.

Yes, it was also aired 4 and a half hours before your post?

pip08456

06-07-2017 10:13

Re: BBC Watchdog 5 July 2017

Quote:

Originally Posted by Mr Banana (Post 35906330)

Yes, it was also aired 4 and a half hours before your post?

Yes but in fairness to Richard he did use past tense.

RichardCoulter

06-07-2017 22:05

Re: BBC Watchdog 5 July 2017

Quote:

Originally Posted by Mr Banana (Post 35906330)

Yes, it was also aired 4 and a half hours before your post?

So what?

---------- Post added at 20:05 ---------- Previous post was at 20:03 ----------

Quote:

Originally Posted by pip08456 (Post 35906334)

Yes but in fairness to Richard he did use past tense.

Indeed.

daveeb

06-07-2017 23:21

Re: BBC Watchdog 5 July 2017

Only caught the end, but heard Tom M side step the question about compensation for slow connections. Each case taken on it's own merits apparently. Good luck with that then :erm:

DJSADERS

07-07-2017 10:18

Re: BBC Watchdog 5 July 2017

I thought this was very unfair on virgin, as sure there are issues with the network (growing pains)... But they ARE investing heavily and most customers get a great fast and faultless service

Gavin-D

07-07-2017 10:45

Re: BBC Watchdog 5 July 2017

I can only get the advertised speed when connecting directly to the hub If I connect via wifi the speed fails to pass 115mb on the 200mb package

heero_yuy

07-07-2017 10:56

Re: BBC Watchdog 5 July 2017

Quote:

Originally Posted by Gavin-D (Post 35906520)

I can only get the advertised speed when connecting directly to the hub If I connect via wifi the speed fails to pass 115mb on the 200mb package

Quote:

Below is a breakdown of actual real-life average speeds you can expect from wireless routers within a reasonable distance, with low interference and small number of simultaneous clients:

802.11b - 2-3 Mbps downstream, up to 5-6 Mbps with some vendor-specific extensions.

802.11g - ~20 Mbps downstream

802.11n - 40-50 Mbps typical, varying greatly depending on configuration, whether it is mixed or N-only network, the number of bonded channels, etc. Specifying a channel, and using 40MHz channels can help achieve 70-80Mbps with some newer routers. Up to 100 Mbps achievable with more expensive commercial equipment with 8x8 arrays, gigabit ports, etc.

802.11ac - 70-100+ Mbps typical, higher speeds (200+ Mbps) possible over short distances without many obstacles, with newer generation 802.11ac routers, and client adapters capable of multiple streams.

Source

In reality you're doing quite well.

dilli-theclaw

07-07-2017 10:57

Re: BBC Watchdog 5 July 2017

It's certainly put me off switching back to VM. I will stay with BT at least I know that works for me.

nodrogd

07-07-2017 11:30

Re: BBC Watchdog 5 July 2017

Quote:

Originally Posted by Gavin-D (Post 35906520)

I can only get the advertised speed when connecting directly to the hub If I connect via wifi the speed fails to pass 115mb on the 200mb package

Congestion on VM's network is certainly their problem. Congestion on Wi-Fi is everyone's problem, as all hubs have to share the same capacity no matter who they are provided by.

Seems crazy we are losing all these Freeview DTT channels to 4G & 5G services, yet the overcrowded Wi-Fi bands are never dealt with.

ozsat

07-07-2017 14:21

Re: BBC Watchdog 5 July 2017

If you get 200mb direct and only 115mb on wifi - then the problem is with your setup. As you have proved VM are providing 200mb to the hub.

Don't forget many PC can handle fast Wifi speeds.

Also you could be sharing wifi channels with neighbours - here we find that BT hubs seem to like to boot up on channels already in use and avoid empty channels.

Quote:

Originally Posted by Gavin-D (Post 35906520)

I can only get the advertised speed when connecting directly to the hub If I connect via wifi the speed fails to pass 115mb on the 200mb package

pip08456

07-07-2017 15:01

Re: BBC Watchdog 5 July 2017

Quote:

Originally Posted by ozsat (Post 35906550)

If you get 200mb direct and only 115mb on wifi - then the problem is with your setup. As you have proved VM are providing 200mb to the hub.

Don't forget many PC can handle fast Wifi speeds.

Also you could be sharing wifi channels with neighbours - here we find that BT hubs seem to like to boot up on channels already in use and avoid empty channels.

BT hubs have always had that problem. Always best to select the channel manually.

General Maximus

07-07-2017 15:04

Re: BBC Watchdog 5 July 2017

Ozsat is correct. This is analogous to buying a car that can do 200mph but complaining because you live in a city and there is a 30mph speed limit.

VM are giving you 200mbits to your house and if you want 200mbits then you are going to have to use a wired connection to the shub. There are many many factors which influence wifi speed such as interference from structures and equipment in your house and the adapters on each device.

nashville

07-07-2017 17:23

Re: BBC Watchdog 5 July 2017

I love Watchdog. Some of these tradesman have no shame with the prices they were charging for repairs,

Travelstar

07-07-2017 17:34

Re: BBC Watchdog 5 July 2017

All my equipment which needs a low latency and fast connection is on wired, inc my servers, SIP phones, Apple TV, Fire TV etc. I leave the day to day stuff on wifi.

FWIW, whilst I have 802.11ac, with most devices supporting it, my older Mac laptop only has 802.11n. Over short distances and on the 5ghz band I can consistently get the full 220 speeds (day time only as I have contention issues in evening). It's worth pointing out I live in central London and can see some 20-30 wifi networks however 5ghz band is empty as it tends not to propagate through walls terribly well so for short range it's brilliant.

muppetman11

07-07-2017 20:30

Re: BBC Watchdog 5 July 2017

http://www.bbc.co.uk/news/technology-40504354

Quote:

At the end of May 2017, Mr Mockridge said 100Mbps would now be the "broadband standard" for the company and the industry needed to improve the way it advertised speeds, so customers were not "hoodwinked".

Oh the irony

nomadking

07-07-2017 20:59

Re: BBC Watchdog 5 July 2017

But how else do you advertise it? Last year I was living in an area with congestion. Even then, a lot of the time I could get 200Mb(or thereabouts). I've now moved to an area where I get a constant 200Mb. It depends on the neighbours and what they get up to.

Dush	08-07-2017 09:02

Re: BBC Watchdog 5 July 2017

I was considering moving back to VM but checked my area on the forums and it seemed to have speed problems in the past. A simple solution to customers being "hoodwinked" would be to force ISP's to post regional issues on a centralised site. That way you can check your real world speeds before ordering and see the historic issues.

I've never had a problem with WiFi and I have a huge number of AP's around me. I'd always hardwired everything in but was pretty shocked so see how fast AC is from the next room - I get 250-350mbit and can even stream a 4k Ultra HD to my LG OLED over WiFi.

Pierre

08-07-2017 10:33

Re: BBC Watchdog 5 July 2017

Quote:

Originally Posted by Gavin-D (Post 35906520)

I can only get the advertised speed when connecting directly to the hub If I connect via wifi the speed fails to pass 115mb on the 200mb package

Which proves that it is the WI-FI set up.

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