SH3 Question
 

I am currently on the first Superhub and on a 100MB plan.

I have 0 issues with my internet at all expect having to restart my router every 3-4 days to stop lag in games which works all the time.

My area was upgraded a while ago and I am able to get a 150MB package for free now but it requires the SH3. I am wondering if there are still issues with the SH3 and play games or if that is a thing of the past.

Also anyone have any idea why I am required to restart my router every couple of days? I can be playing a game like Rocket League and it will rubber-band around sometimes than I can restart my router and I wont get it anymore for another few days.

Re: SH3 Question
 

There are still latency issues caused by the Intel chipset. Some US providers are rolling out firmware updates which improve performance but don't fix it entirely.

In addition a new serious vulnerability has just been discovered: https://www.theregister.co.uk/2017/0...rivial_to_dos/

Re: SH3 Question
 

Just to clarify things, there has never been an issue with the SH3 and playing games - the latency spike doesn't affect day-to-day use. It'll make your ping graphs look awful but for gaming, it works fine.

Your SH1 is awful, the SH3 is much better.

Re: SH3 Question
 

Let ME clarify things. The above is based purely on his opinion and not that of everyone. There are many factors to the issue with the Hub 3 issue (amount of bonded channels etc) and depending on the game and the amount of other things going on, then you are very much possible to notice an issue. To say there has never been an issue with the hub 3 and playing games is total and utter tosh.

Outside of that, the latest flaw found in the puma architecture if left unfixed, could mean a lot worse than anything the Hub 1 brought.

Re: SH3 Question
 

Absolutely. The Hub 3 is terrible for gaming especially if you have 16 or more downstream channels. The random latency spikes have a noticeable impact, it's certainly not just something which is only visible on a BQM.

The VM forum is full of irate gamers complaining about latency issues and trying to get a SH2AC instead.

Re: SH3 Question
 

Tbh, the ICMP part of the issue, at least in the states, was fixed a long time ago and realistically isn't the big thing, it just doesn't look pretty on a BQM.

The recently fixed DNS part of the problem, (again not yet patched for us on VM), is certainly something that was noticeable in every day usage, but the TCP and UDP traffic is still at fault.

Re: SH3 Question
 

anyone have any idea what would cause me to have to restart my SH1 router every few days to stop it lagging?

Re: SH3 Question
 

Because it always has been and always will be a pile of excretia.

For you maybe but not for everyone. It's been fine for me.

Re: SH3 Question
 

it appears to get worse based on how many downstream channels you have. If all 24 channels are used the latency spikes are massive. With only 8 or 10 channels the latency is much less (but still worse than the SH2).

I note another exploit has been discovered on DSLreports which enables the attacker to remotely reboot the modem. I hope future hubs don't feature any Intel hardware.

Re: SH3 Question
 

You mean it is that good.

I have 24 downstreams. I can play Battlefield and Rocket League fine.

Re: SH3 Question
 

I would strongly advise those people seeing issues to investigate if it's actually their SH3 causing issues or something else. I play plenty of fast-paced games and don't have any issues. 20 bonded channels, as well. Certainly, performance is definitely better than a SH1. I bet there's not a single person on those forums asking for a SH1 over a SH3. You're underestimating how bad the SH1 really is.

Re: SH3 Question
 

I've had Virgin since 2012 and have never had issues with my SH1.

95%+ of the time I have had the full speed that I pay for and very very stable ping in multiple games.

The only issue I have is the past few months where I am having to restart my router.

I am only asking about SH3 as there is a huge thread on the VM forums about it being rubbish for gaming and gaming online is something that is important for me when it comes to internet and stability.




I have 8 Downstream channels on my SH1 would there be more with a SH3?

Re: SH3 Question
 

No one is asking for a SH1 but many are asking for SH2AC and reporting problems with gaming that started the moment they switched to a SH3.

If the Hub actually doesn't have latency issues which impact performance you have to wonder why there's a firmware update being rolled out in the US which reduces latency (surely no need?), plus legal action against Arris and Netgear for continuing to sell modems powered by the Puma 6.

Re: SH3 Question
 

No one said it doesnt have issues, they said they personally were not experiencing any.

I have an SH3 and dont have any issues that I notice, but then I dont care at all about online gaming.

Re: SH3 Question
 

Same here

Re: SH3 Question
 

I didn't noticed anything until my downstreams changed, then I started getting some odd issues. I first thought it was down to a particular server or peering route... I should be so lucky.

Regardless of what people do or don't notice personally, the fact remains there is an issue with the puma 6 based modems and in recent light, it seems latency is the least of the worries.

Re: SH3 Question
 

OP has a SH1, the point I'm making is that even with the latency issue, the SH3 is still a better device.

Nobody's saying it doesn't have an issue, just that its impact is overblown. It doesn't cause lag, or warping or rubber-banding in online games. Some games might be more affected than others, depending on how their netcode works, but having play various twitch shooters I haven't noticed any spikes at all - on a SH3 with 20 Downstream channels.

Re: SH3 Question
 

Quick question as I'm tethering to my mobile.

My SH is no more, it has ceased to be, it's an ex-modem.

I have a SH3 winging its way to me, my question is what is it IP, is it 192.168.0.1 like the SH1?

I need to put it in to modem mode as my Asus RT-N66U has static IPs set and my xbox is one of them as it has ports open set to its IP.

is the SH3 easy to put in to modem only mode?

Is there a PDF manual?

Re: SH3 Question
 

Re: SH3 Question
 

Thanks, just torture waiting

Re: SH3 Question
 

It takes alot longer to connect compared to the SH1,2 so don't worry, also in router mode all the lights apart from the white strip at the bottom will be off, in modem mode i am not sure how it looks.

Re: SH3 Question
 

yup

By default the shub will be in router mode with an ip of 192.168.0.1 and it is only when you put it in modem mode that it switches to 192.168.100.1. Homer will therefore have to access it on 192.168.0.1 to make the change and the only time you will have to go to 100.1 after that is if you want to check the power levels etc via router status.

Re: SH3 Question
 

Pretty sure 192.168.100.1 always works, regardless of modem/router mode.

Re: SH3 Question
 

It didnt on my shub 2. I had only used linksys routers for 14 years or so before i got my shub2 and i was scratching my head when i went to 192.168.100.1 and it said page not found. Having read many many posts about shub1 i remembered in router mode it is 0.1 0.1 stopped working once i switched to modem mode and .100.1 responded.

Re: SH3 Question
 

I does on my SH3, thats the address I used initially, before I switched it to modem mode (and once since, when I temp switched back for some testing).

Re: SH3 Question
 

In modem mode the white strip is magenta.

Re: SH3 Question
 

Yes i had a feeling it was different but i have no need for modem mode as the Hub3 is sufficient. :)

Re: SH3 Question
 

Very peculiar, I am sure it worked on my old SH2 but I switched that to modem mode pretty quickly and never went back.

Re: SH3 Question
 

me too, it was the first thing I did and didn't even try it in modem mode. That is why I went to 192.168.100.1 to start off with because that is what I have only ever done with my Linksys routers. Luckily I only had to go to .0.1 once to switch it modem mode and it has been like that ever since.

Re: SH3 Question
 

We my SH3 works

sort of.

VM activated it.

I login wifi with the password supplied on the base and a label.

I goto 192.168.0.1 select English, but it doesn't like the password, do I have to wait for the SH3 to settle in etc?

Is there a time to get a UK base?

One guy said I need windows 7, 8, 10

I have 8.1?

Re: SH3 Question
 

I had that when I first got my shub2 (wired) and the cynic in me thought they had sent me a refurb which had been previously used and a different password set. I did a factory reset and everything worked fine.

Re: SH3 Question
 

Tis sorted.

I was typing the Wi-Fi password, I should have been typing the one below that.

I finally got into modem mode, but then the RT-N66U router couldn't connect to the web, but I discovered I had to reinitialise the connection.

Hey Presto it works :D

Re: SH3 Question
 

You may find you got a speed boost too so check your config.

When i was given the trial modem my speed got boosted and now on 150mbit.

Re: SH3 Question
 

Mine was about 156meg its now 173megish.

Question:

Do I use the SH3 as the router or keep in Modem mode and use my Asus RT-N66U as the router, the later has certain items vit static IPs and my XBox also has a static IP and ports open on it.

Re: SH3 Question
 

You should probably keep using it in Modem mode seeing you already own a router, personally everything works for me if i use the SH3 in router mode so i never had the need to buy a dedicated router.

Re: SH3 Question
 

For years I have had good service with my Superhub (1?) set up as a modem connected to my NETGEAR router. A few months ago I noticed a change. The blue light on the modem was flashing almost continuously where previously it had only flashed every few seconds. I also noted that my public IP had changed. Since that time I have had to reboot my modem almost daily where previously a reboot was very rare. I am getting lots of problems with email and web browsing slowing right down, some times my internet phone stops whereas other times it stays connected.
On reporting this I was told that my Superhub was too old and they sent me a SH3. This worked fine for a week but my old problems are now back and I need frequent router reboots.
Question:
Is there a logging process where I can get a handle on what is happening?

Re: SH3 Question
 

there is a log you can look at and you can see what is happening when you reboot the shub but it isn't the kind of thing you are thinking of. You would be better off looking at your power levels and seeing if there is an issue. Take a look at this, note that yours will look slightly different because I have got a shub2. The menu options will still be the same.

Re: SH3 Question
 

My outputs look very different to yours.
What should I look for?

Re: SH3 Question
 

can you take some screen shots of the same screens I have done so we can take a look at them. Downstream, upstream, operation config and network log would be good.

Re: SH3 Question
 

Hey
Sorry. Not worked out how to insert an image

=============================================

Router Status
This page displays information on the status of the Hub 3.0 HFC and IP network connectivity.

Status
Downstream
Upstream
Configuration
Network log







Router Status
This page displays information on the status of the Hub 3.0 HFC and IP network connectivity.

Status
Downstream
Upstream
Configuration
Network log












Refresh data
Operational Configuration
General Configuration Value
Network access
Enabled
Maximum Number of CPEs
1
Baseline Privacy
Enabled
Docsis Mode
Docsis30
Config file
4ncxv9873254k;fg87d
Primary Downstream Service Flow
SFID 25601
Max Traffic Rate 80500000
Primary Upstream Service Flow
SFID 25600
Max Traffic Rate 5250000




Refresh data
Downstream bonded channels
Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID
1 298750000 -0.7 37.3 256 qam 21
2 322750000 -0.7 37.6 256 qam 24
3 314750000 -0.7 37.6 256 qam 23
4 306750000 -0.7 37.6 256 qam 22
5 290750000 -0.7 37.6 256 qam 20
6 282750000 -0.7 37.3 256 qam 19
7 274750000 -1.2 37.3 256 qam 18
8 266750000 -1.4 37.3 256 qam 17
9 258750000 -1.5 37.6 256 qam 16
10 250750000 -1.5 37.3 256 qam 15
11 242750000 -1.7 37.6 256 qam 14
12 234750000 -1.7 37.3 256 qam 13
13 226750000 -2 37.3 256 qam 12
14 218750000 -1.7 37.3 256 qam 11
15 210750000 -1.7 37.3 256 qam 10
16 202750000 -1.7 37.3 256 qam 9
17 194750000 -1.5 37.6 256 qam 8
18 186750000 -1.5 36.6 256 qam 7
19 178750000 -1.5 36.6 256 qam 6
20 170750000 -1.4 36.6 256 qam 5
21 162750000 -1.5 36.6 256 qam 4
22 154750000 -1.5 36.6 256 qam 3
23 146750000 -2 36.3 256 qam 2
24 138750000 -2 36.6 256 qam 1


Router Status
This page displays information on the status of the Hub 3.0 HFC and IP network connectivity.

Status
Downstream
Upstream
Configuration
Network log












Refresh data
Upstream bonded channels
Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)
4 53700000 ATDMA 41.8 16 qam 6400000 5120
3 27400000 ATDMA 41.8 16 qam 6400000 5120


Router Status
This page displays information on the status of the Hub 3.0 HFC and IP network connectivity.

Status
Downstream
Upstream
Configuration
Network log












Refresh data
Network Log
Date And Time Error Number Event Description
2017-06-20 22:39:02.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-20 22:57:21.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-20 22:57:21.00 68010600 DHCP Renew - lease parameters tftp file-Vac8740ab03cc272.cm modified;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-21 01:41:46.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-27 06:36:42.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-27 13:56:59.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-27 22:21:42.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 01:34:31.00 84000500 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 01:34:35.00 84000700 RCS Partial Service;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 01:34:37.00 84000500 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 01:34:37.00 84000700 RCS Partial Service;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 01:34:40.00 84020200 Lost MDD Timeout;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 01:34:43.00 84000700 RCS Partial Service;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 01:34:43.00 84020200 Lost MDD Timeout;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 01:35:45.00 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 01:36:17.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 02:18:29.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 02:29:46.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 02:29:46.00 68010600 DHCP Renew - lease parameters tftp file-Vac8740ab03cc272.cm modified;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;
2017-06-28 09:38:00.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=40:0d:10:66:e8:2b;CMTS-MAC=00:a2:89:26:b4:f0;CM-QOS=1.1;CM-VER=3.0;

Re: SH3 Question
 

your power levels look fine. On the downstream they want to be as close to 0 as possible +/-5 is good. SNR is ok at 37 and your upstream power is fine at 41.8. What does it say for your T3 and T4 timeouts? Btw is looks like you are on the 70mbit tier with 70 down and 5 up.

I would hazard a guess that there is noise on the network atm which is causing the disconnects because your upstream channels are only 16QAM and they should be 64.

Re: SH3 Question
 

Thanks
Not sure how to check my T3 and T4 timeouts.
What steps do I take to get my problem resolved?

Re: SH3 Question
 

You need to book an engineer with VM , jepton

You have a few RCS Partial service errors , if memory services me correct one or more of the channels on your router is not staying locked on , could be caused by noise etc

Re: SH3 Question
 

the T3 and T4 timeouts should be in the upstream tab underneath the power levels.

Re: SH3 Question
 

..not on Hub 3.0.

Re: SH3 Question
 

I doubt a tech would be able to fix noise. You would need someone from second line to raise an outage

Re: SH3 Question
 

he is going to have to book a tech first though who will come out and then escalate it though won't he?

Re: SH3 Question
 

or maybe post on the VM Community forums with up to date info and let the VM staff look into it , first protocol will be them sending a Engineer who will escalate it

Re: SH3 Question
 

A tech won't know if there is noise. The call centre need to use the network tools to decide if there even is a noise issue

---------- Post added at 12:23 ---------- Previous post was at 12:22 ----------

I've worked as a tech for 7 years and have never escalated noise. I wouldn't even know if there is noise. Before virgin go to the expense of sending a technician they need to do the relevant checks first

Re: SH3 Question
 

sweet, I didn't know the call centre could do it. On the four of five times I have rang them over the last 17 years or so all I have had is script monkeys telling me I have got a virus or I need to change my browser to chrome.

Re: SH3 Question
 

They definitely can raise those kinds of outages, but having worked on both sides of the fence (call centre and outage), I can confirm it's not done often and when it is done, it's not usually done right.

Most noise issues are picked up by the outage team "sweeping" for clumps of engineers being booked for the same area (as in like 3 engineers going to properties connected to the same cab). That's why it's still better to have an engineer booked, even if you don't think an engineer will be able to fix it - because it's the primary thing outage looks for when raising new area faults.