Catch up
 

catchup has not been available for 2days,told temp unavailable

Re: catch up
 

Yes, there is a current platform issue http://community.virginmedia.com/t5/...e/td-p/3381284

Re: Catch up
 

The latest episode's of Sky programs Criminal Minds,Blacklist Redemption, Lucky Man,Hawaii Five-O,Arrow,The Flash and Elementary missing from catch up on my Vhd box,is this also to do with the above mentioned issues or something else? Normally Sky programs are available on demand soon after being shown on their respected channel's.

Re: Catch up
 

Yes, I believe so. Hopefully we will be back to normal soon.

Re: Catch up
 

VM advising to try the following

Home>Help and Settings>Settings>Network>Connect to the Virgin Media service and carry out a reboot to restore service

---------- Post added at 17:13 ---------- Previous post was at 15:42 ----------

Fix time now extended until 4pm tomorrow (31st)

Re: Catch up
 

These instructions worked for me, took a while

Re: Catch up
 

Did that but only added Lucky Man from the list waiting to watch.

Re: Catch up
 

With the exception of All 4 (Channel 4) on demand should be working again

Re: Catch up
 

It's just a rubbish service, been bad since day one!

Re: Catch up
 

Stay calm, Max - just a computer glitch!

All back to normal now. I was still able to use the cable service, but couldn't get into on demand or the apps, and the recordings side of it was slow (although not as slow as the old Tivo could be at times!!).

This is the only problem I have had with the V6 since it was set up properly and all is back to normal now.

I'm still so glad I ordered my two V6 boxes and I would never go back.

Re: Catch up
 

It was not just Catchup. I tried to set a series link yesterday and the spinning disk appeared and locked all controls for 15 minutes. So I powered the TIVO box down with its front power button. 10 minutes to restart!

Re: Catch up
 

Still no catch up for the 3rd day now all I have working is the apps

Re: Catch up
 

Try the service connection followed by a reboot again

Re: Catch up
 

Thanks will try that shortly

---------- Post added at 12:21 ---------- Previous post was at 12:06 ----------

Done that still temporarily unavailable

Re: Catch up
 

From the VM forums

Neither option has worked here

Re: Catch up
 

How long does it have to be off before you can claim compensation?

Re: Catch up
 

It's a shocking service mate, phone them up and kick up hell about it!

Re: Catch up
 

You can't for on demand as it's a service provided for free

Re: Catch up
 

Mine was off for a day and I received compensation upon request without any problem.

In the NTL days I was told that "I couldn't complain as the service was free"!

I told her that I regarded the service as an integral part of what I paid for, that it was not for her to decide what customers complain about and that I would complain to the regulator if nothing was done. I received compensation until the fault was rectified.

If enough people complain and cost them money it will hopefully lead to improvements, but if people are happy to put up with this I'm sure VM will be happy to let them.

Re: Catch up
 

On demand is slowly but surely returning down to 3 issues now with C4 catch up now back

Re: Catch up
 

Still no catch up and BBC iplayer is un-watch able

Re: Catch up
 

Mine is back but still missing some programme,or Criminal Mind's from last Monday.

Re: Catch up
 

I tried to watch Homeland from last night on catch up, but catch up wasn't available again. C501
I went through the switch off/settings etc but no luck, just have to have another try tomorrow. (Tues)

Re: Catch up
 

As a catch up /on demand service Virgin really do lag along way behind Sky now. Not sure why they've allowed it to fall so far behind Sky? It's an old, stuttering service that's very much 'hit and miss' these days.

Re: Catch up
 

Watching the BBC i-player always was problematical on the old Tivo and I ended up resorting to my Smart TV to watch that and Netflix.

The new V6 has eliminated these problems and I no longer use the smart TV to get into either.

---------- Post added at 09:48 ---------- Previous post was at 09:48 ----------

As I said above, on the V6 it's perfect.

Re: Catch up
 

Not sure how it all works but maybe they're concentrating all their resources on the new box and as a result the rest of the service is suffering?

Re: Catch up
 

But isn't the underlying software the same?

Re: Catch up
 

As I say I have no idea how it all works but what I do know is that some on demand programme are not available on my vhd box but are available on my TiVo box.

Re: Catch up
 

How can that be true, OB, when Virgin have acknowledge that their is indeed a problem with the catch up service, i'm sure some people on here are having problems with it and they have a V6!

Re: Catch up
 

The current issues with On Demand aren't specific to the V6 box

Re: Catch up
 

But that was a temporary technical glitch. With the old box, it had been slowing down markedly over the last couple of years and the BBC I-player was virtually unusable. The V6 is like a breath of fresh air and restores their position as a leading TV provider (shame about the content).

Re: Catch up
 

On Demand, TiVO Apps, Interactive & catch up has crashed again

Re: Catch up
 

Is that only on the old TiVo mate?

Re: Catch up
 

No its on both MM.

Re: Catch up
 

Doesn't look as though it's just confined to the old TiVo, OB, seems to be affecting both, the air not so fresh now......:D

---------- Post added at 20:45 ---------- Previous post was at 20:44 ----------

see above ^ ^

Re: Catch up
 

One should not come to knee jerk conclusions based on not much to be perfectly honest.:)

Re: Catch up
 

I wouldn't say that the above was " not much", as you put it, Den.....:p:

Re: Catch up
 

Its very much a slight short term problem which will get sorted out very quickly and is certainly not representative of the V6 IMO as my unbiased opinion is its a very good box which has run beautifully since we had our 2 installed.

Re: Catch up
 

Do some of you still have a problem? It was reported to be fixed at about 6pm

Re: Catch up
 

Mine are fine now SP.

Re: Catch up
 

I am on the PC now because Catch Up is not available again for me and my Tivo. We only use Catch up rather than recordings and it seems most nights it is not available, please try later.
I switch off at the mains then go to settings/connect to VM services and wait until it completes, then when I go to catch Up, Not Available!!!!!
We have lost confidence in the Tivo box but it will cost us too much to change to the V6.

Re: Catch up
 

Do you get an error code on the end of the message?

Re: Catch up
 

Have you contacted Customer Services?

Re: Catch up
 

No error code just Catch up not available try again later 319
Not contacted CS yet but I will be doing so if things do not improve.
Last night I tried to watch the taxi prog, the Knowledge, this kept coming up 319 but not error, I tried going through the Days, Channels and Search functions but after putting the pin code in, up came the not available.
Last night I switched off at the mains until this morning, the wife wants to watch Broadchurch and Victoria Wood tonight, these are both available this morning but the Knowledge is not.
In the past I have had Error C501 a lot.
Thanks for all of your help.

Re: Catch up
 

Catch up and on demand not been working on my parents TiVo since yesterday morning. No error code like yours. Search facility not working either. If you scroll back through the EPG a few days it gets stuck. You have to switch it on and off. Parents live in EH51 post code area.

Re: Catch up
 

Error 319 means that programme hasn't been loaded onto your region's VOD servers yet. Wait a day or two and it should arrive.

C501 is usually a temporary outage. There have been a couple of those in the past week. Again, try again a bit later.

Re: Catch up
 

Thanks for taking the trouble spiderplant.
For the best Catch Up experience will we be better going for the V6 box when my contract ends in September?

I am not sure if it causes a problem but my TV and Tivo is downstairs in the front room, my PC and Super Hub are upsatirs in a back room.
It is a 4 bed detached and both units are adjacent to the same outside wall.
Happy Easter Egg Hunting All. :)

Re: Catch up
 

Just wondered spiderplant, is this a fairly recent change then?

I seem to recall a while back, that the menu listings for OD were fed regionally while the "search" options came nationally - and that often resulted in the same issue if I remember.

Or maybe that was V+ not Tivo.

Re: Catch up
 

Error 319 will affect both V6 and TiVo equally, because it's a fault at the headend. C501 is a bit less predictable, but it's a rare fault anyway.

Hard to predict how well a V6 would work for you on Wi-Fi. You might need Powerlines, or to have the SuperHub relocated.

Error 319 was "introduced" by the software update last autumn. Previously the listings came from your local servers as well as the programmes, so if a programme was missing you wouldn't be able to try to play it. Now the listings are centralised and things can get listed before they have been uploaded to each of the regions.

It doesn't mean more content is missing, but previously you'd usually be oblivious.

The long term plan is to hold the content centrally, which will make the problem go away completely.

Re: Catch up
 

Are they ever going to get the catch up fixed? There have been no Channel 4 programmes since last Tuesday (11th). On the service status page it was supposed to be have been fixed last Saturday, then today but the latest is now Friday 21/04.

These are some of the progs that are missing:

Wed 12/04 The 100 ep2
Thr 13/04 The Good Fight ep3
Fri 14/04 Gogglebox, Spin ep1
Sun 16/04 Homeland (the last in series), Agents of Shield ep11
Mon 17/04 Warship ep2, Empire ep12

Given that the progs remain on the system for only 7 days I've more or less accepted I'll miss a couple of weeks worth of my favourite shows. And that is not to mention other channels with shows that appear infrequently - if at all.

I can't remember the service ever being this bad and I'm beginning to wonder why I should bother keeping and paying for TV at all. The only thing that stops me dumping it now is that I'm not sure what I could replace it with.

Re: Catch up
 

Many sky programme are missing for me,Elementary,Blind spot,Lucky Man,Criminal Mind's,Shades of Blue. I agree,the catch up service is really dreadful now on Virgin.

Re: Catch up
 

You'll probably find the online www version of 4OD has longer availability than 7days. I've used that option once or twice over the years.

Appreciate it's not the same as a full-screen TV, but better than nothing...

It does seem to be having a bad run of late, that's for sure. It'd be interesting to know if it's a problem with supply of content "into" Virgin, or the provision "within" Virgin.

Re: Catch up
 

And on Friday it was put back to 24/04 but checking the service status page today it is now listed to be fixed on 1st May. I won't hold my breath.

Re: Catch up
 

As this as dragged on for so long I think Virgin should knock something off our bills as 'a good will gesture'. I know it's been argued that on demand isn't a right so to speak but I still think we should expect better than what we're currently getting.

Re: Catch up
 

I hope that I am not tempting fate but my Tivo has been working fine on Catch Up over the past couple of weeks. :)

Re: Catch up
 

Could this affect the Anthony Joshua fight in HD this evening?

Re: Catch up
 

No

Re: Catch up
 

Phew! Many thanks spiderplant, you made a oldish boxing fan very happy! :)

Re: Catch up
 

What paying £19.99 for that overhyped bill?;).

Re: Catch up
 

Nah, just use Kodi!

Re: Catch up
 

l thought it was a bit dodgy with that type of thing?.:)

Re: Catch up
 

I don't have much dealing with the TV service nowadays, so I could be completely wrong but spider will know the answer. Am I right in saying that Sky Box Office isn't in HD on VM?

Re: Catch up
 

This is the first time it's been available in HD. You need a TiVo or Virgin TV V6 box to watch it in HD.

Re: Catch up
 

Still finding catch up TV/on demand very poor. Catch up programmes from sky channels are taking an age to become available. Not sure if this is Virgin's fault or Sky's? They used to be so much better. Sky programmes were available on demand within hours of being broadcast but now take days! Elementary,Shades Of Blue,The Flash,McGyver and The Blacklist Redemption are all programmes I'm waiting to see the latest episodes of.