V6 Superhub Location Ethernet or Wifi
 

Hi Guys,

I have 2 x V6's on order (64.95) and have been told that my superhub must be located next to the main V6. I currently have an Ethernet cable running from my hub to my tivo, I asked the question can I stick with this setup and I have been told no, they will have to move the superhub when they install the V6's

This is going to cause me some issues etc, does anyone have a definitive answer on this as there seems to be some confusion out there.

Re: V6 Superhub Location Ethernet or Wifi
 

As long as it's a decent quality Ethernet cable, it should be fine. Just discuss it with the installer on the day.

Re: V6 Superhub Location Ethernet or Wifi
 

I have just ordered my V6 and they asked whether the engineer will need more time to move the Superhub. I explained I already have Cat6 running to behind the TV where my Xbox, TV, SONOS Boost etc is connected and they said that would be fine.

I can't see any reason why it would not work

Re: V6 Superhub Location Ethernet or Wifi
 

I get the impression that Virgin Media are being overcautious about the Internet connection of V6.
Mine has worked perfectly well on both wifi and powerline. I've never connected it directly with Ethernet cable - it's just not convenient.

Re: V6 Superhub Location Ethernet or Wifi
 

Yeah it just needs a reliable Internet connection.

Re: V6 Superhub Location Ethernet or Wifi
 

It's being appropriate upfront about which gives the most reliable connection.

After that it's then the customer's choice if they want to do any of the alternate options.

Re: V6 Superhub Location Ethernet or Wifi
 

So if the person giving you the information was convinced the superhub needed to be next to your "main" V6 they are also accepting that your "secondary" V6 won't work properly?

To be honest though I used to be very wary of Wifi for video streaming but technology has improved. I get really good coverage around my house, admittedly with my own router but even then it's about 5 years old now. Only my wife's old Transformer Prime has trouble getting a signal in the deepest darkest areas of our house (through several stone build lat 19 century walls), even my Raspberry Pis with their £5 usb dongles get pretty much full coverage throughout the house

Surely VM can't be that worried about the Wifi performance of their newest box.

Re: V6 Superhub Location Ethernet or Wifi
 

Virgin aren't saying that it won't work on WiFi, they are stating their preferred connection order. And not having it next to the Hub shouldn't block and install, but no way of doing a net connection will

The problem with WiFi is that it's very dependent on the property and location as well as the kit itself.

Re: V6 Superhub Location Ethernet or Wifi
 

To be honest many would state that same comment about their VM broadband connection....and VM are in control, in most situations, of the kit, that can't be an unknown to them.

We can only assume that with a non-wireless connection being the preferred option that a built in cable modem was not included for cost reasons either too expensive to include the component or just cheaper to use the unit already being used in other countries.

Re: V6 Superhub Location Ethernet or Wifi
 

VM are part of Liberty Global and will use the same kit as other divisions of LG as part of an aligned kit plan.

The same happened when ntl and Telewest merged. Before the merger each had their own variants of DTV and BB kit. When the combined group launched, then there was again an aligned kit plan.

There is no commercial value is buying in completely different hardware if there is no need to do so.

Re: V6 Superhub Location Ethernet or Wifi
 

I don't think it's unreasonable for VM to state the best option.

Hopefully, the installer will be clued up enough to asses the situation and if there is Ethernet near the V6 install point, be sensible enough to use that. If it's wifi, discuss the pros and cons. Maybe even try the wifi but explain that wifi could be unreliable.

Many people seem to use wifi exclusively now, and for them, moving the router shouldn't be a big issue. For us Ethernet purists, with lots of kit in more than one room, moving a router is a big deal.

Re: V6 Superhub Location Ethernet or Wifi
 

The installer will try and do whatever the easiest option is

Re: V6 Superhub Location Ethernet or Wifi
 

But moving the router for the OP is not the best option. They are having 2 V6s installed....are they to just accept that one might not be able to be installed? There's only one router, it can't be beside both.

Also if there is a requirement to move a router what about the rest of the hardware in the house? Are the VM engineers being trained on how to optimise a wifi network before starting to shift gear around, no use just being clued up there needs to be standard level of training surely.

I'm not wanting to make too much of this it just seems the door is being left open for VM staff to give bad advice with the end result being a poor customer experience. Wifi has come on in leaps and bounds and, security apart, there's not many reasons not to opt for wifi now....unless your environment isn't suitable, but even in that situation shifting your router isn't really a solution without analysis. No point having one V6 working but now you can't get a signal on your phone when in bed and your now box in the kitchen can't connect.

---------- Post added at 16:17 ---------- Previous post was at 16:16 ----------

By easiest you probably mean quickest....I've never had a bad experience from any VM engineer but they always seem to be totally rushed off their feet.

Re: V6 Superhub Location Ethernet or Wifi
 

There is alot of panic here, not sure why,

1st option = Wired
2nd option Wifi
Worst case scenario = Homeplugs

Re: V6 Superhub Location Ethernet or Wifi
 

Not panic, just the suggestion from VM staff that moving a router to achieve wired is the best option. Totally get that stating a wired connection is preferred but that's a long way from suggesting moving a router without any knowledge of the situation.

Re: V6 Superhub Location Ethernet or Wifi
 

Totally agree, my WiFi has been fine too. I have had the odd problem with the V6, but not with the WiFi aspect of it.

Re: V6 Superhub Location Ethernet or Wifi
 

My V6 is in the conservatory, superhub in the living room (modem only mode). V6 connects to my netgear router (10mtrs away) via wireless with problem whatsoever.

Re: V6 Superhub Location Ethernet or Wifi
 

Sounds like nonsense to me. Plenty of people (me included) use the superhub in modem only mode anyway, so its location relative to the V6 box is irrelevant.

Mine is being installed next month and I will not be accepting any changes to my home network - because it works. V6 needs to plug into a wall ethernet port near my TV which in turn connects it to my own router elsewhere in the house. I'm sure the engineer will be fine with that - if not then the V6 can just go back in the box and I will talk to Sky.

Re: V6 Superhub Location Ethernet or Wifi
 

You don't have to have it connected by ethernet

Re: V6 Superhub Location Ethernet or Wifi
 

Ok so WiFi is fine then? That's what I was asking in the other thread, basically how strong a signal will the V6 need to have it working properly?

Re: V6 Superhub Location Ethernet or Wifi
 

Im not sure how to measure without a wifi app, if wifi is not good enough virgin will install homeplugs

Re: V6 Superhub Location Ethernet or Wifi
 

Sounds like customer service taking it literally,"Has to be next to it at all cost" ethernet/WIFI is fine as long as it's connected to one ot the other.

Re: V6 Superhub Location Ethernet or Wifi
 

Without being too technical, why are Homeplugs a worse scenario than Wifi please? I assumed they would be a better, more stable option.:confused:

Re: V6 Superhub Location Ethernet or Wifi
 

I imagine they cost Virgin money to install so WiFi would be preferred

Re: V6 Superhub Location Ethernet or Wifi
 

Ah, I see. So you mean worse from VM's point of view, rather than a connection speed point of view?

Re: V6 Superhub Location Ethernet or Wifi
 

I suppose the order is also that it may cost the customer extra to do Powerline (if they don't already have it), so the order is based on attempting the 'easy' options first.

Re: V6 Superhub Location Ethernet or Wifi
 

Most people will only need WiFi good enough to deliver HD those having 4K TV's in other rooms and wanting to use the likes of YouTube and Netflix in 4K will require a reliable WiFi connection. I'd imagine at the moment there isn't to many of those though.

Re: V6 Superhub Location Ethernet or Wifi
 

The sh2ac has been flawless for me streaming 4k

Re: V6 Superhub Location Ethernet or Wifi
 

Absolutely I'm not doubting that however WiFi can be more problematic in larger homes especially older ones with thick walls to penetrate through there's also the rise of three storey homes.

I stream Netflix and Amazon in 4K onto a second UHD TV in a room some distance from my Sky Q hub but reading forums some have issues with HD on mini boxes clearly there are many things that can impact wireless performance.

Re: V6 Superhub Location Ethernet or Wifi
 

I am thinking about moving onto the VIP Package.
Which basically now includes everything i already have minus the HD SPORTS/MOVIES.
as well as Replacing a OLDER TIVO & V+ with 2 V6 Boxes.

I already have 200meg Broadband, but was wondering if by signing up to the VIP Package, would Virgin want me to swap my 2ac for a Hub 3?

Basically the VIP Package would work-out slightly cheaper compared to the way my current services is bundled as standalone add-ons.

Re: V6 Superhub Location Ethernet or Wifi
 

Is V6 worth the extra money?

Re: V6 Superhub Location Ethernet or Wifi
 

Imo.....no chance, especially when you shell out over a hundred pounds a month, my take on is this, if they upgrade their box, then the customer should be given the new kit FOC.

Re: V6 Superhub Location Ethernet or Wifi
 

There is no extra on-going cost, it's down to whether the one off upfront cost of 49 or 99 pounds is worth it for you. The 6 tuners and updated processor, giving faster operation was worth it for me.


People with 4k TVs don't really gain anything at the moment, but I suspect that they will in the future

Re: V6 Superhub Location Ethernet or Wifi
 

New customers get them for free, paying for a v6 is something I would never do

Re: V6 Superhub Location Ethernet or Wifi
 

For me it is a no brainer as I find the current box frustratingly slow and I will definitely make use of being able to watch recordings in different rooms.

£114 for 2 boxes seems pretty good to me, but if you don't value the benefits or out of principle have a problem paying it as some seem to then that may seem expensive. Just comes down to what you want/need

Re: V6 Superhub Location Ethernet or Wifi
 

Yes, it depends what you want from the V6, really. If you are satisfied with what you've got, fine. For me, I will really value the faster speeds, six tuners, the streaming between boxes and the increased recording capacity this provides. I have a UHD TV, so I am now ahead of the game and prepared for the day when new UHD content starts to arrive.

As long as it does what it says on the tin, I will be a happy bunny!