Last day to get out of your contract due to the price rise.
 

Just a reminder that today is the last day that you can cancel your VM contract due to the price rise. After today, you'll be locked into the end of the contract.

I cancelled yesterday after 17 years and They. Couldn't. Have. Cared. Less.

They have done all but pick me up and push me into the arms of Sky.

Meanwhile, Sky are picking up VM customers with their deals such as 60% off for five years with no contract.

They are obviously taking a sensible long term view.

I dislike Sky, but when their main competitor just rolls over and isn't providing healthy and effective competition, something needs to be done.

What are Virgin Media offering in return? The exclusive spinning purple circle channel, a prise rise and a new box that will be ready when it's ready. Its almost as if Sky have planted their own people in key VM posts.

They aren't fit to hold the franchises.

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

While each customer is free to move to whoever they want if they are unhappy as we live in the world of choice to say Virgin Media ain't fit to hold a fit and proper license is total utter bollocks IMO.

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

Oh no it's not.
It's dependent on your billing cycle.
For many, it's already too late as the relevant date was 30 September.

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

My letter says 30 November.

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

..so dependant on your billing cycle.
Certainly not the last day as asserted by the 'reliable' OP.

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

Its not like you to use language like that Den.

The Virgin CEO admitted to not paying attention to the TV side of things, when I read this, I had high hopes that things would improve and I would be able to stay with VM (I really don't like Sky for many and varied reasons).

Then the performance of my TiVo worsened, there was still no word as to when the new box would be out (or pricing) and to top it off they had the cheek to implement a price rise!

It beggars belief that they would do this and then make no attempt whatsoever to keep my custom. They effectively just shrugged their shoulders.

Everyone has only a finite amount of patience and when Sky are throwing out offers of 60% off for 5 years with no contract, the VM offering becomes untenable.

Thank you, I stand corrected.

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

Its not Virgins fault that Sky are throwing round deals that IMO is utter financial madness as for a awful lots of companies that ain't a proper sustainable business model and Virgin would be stupid to compete with it.

The Virgin CEO has stated in his last few interviews that the TV side of things would be improving significantly and l don't see any reason not to believe him.

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

Five years :shocked: Where have you seen that ?

:eeek:

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

You are really off on a tangent here, Richard (and by the way, you are repeating yourself).

You are not locked in until the end of your contract. You are locked in to the next price rise.

It's down to you if you change to Sky with only a few short weeks to go until the launch of the new box. Sounds a bit reckless to me, to be honest.

If you want to fall into the hot sticky armpits of Sky for the sake of a few weeks simply because of their discounts, you should be happy.

The way you are going on about this sounds to me that you are looking for reassurance about a potentially bad decision.

I'm sorry, but you won't be getting any solice from me on your decision. It's Barmyland, IMHO.

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

It's sound business sense to accept a lower profit rather than none at all, or even to introduce loss leaders to persuade customers to cross over.

They may not even be loss leaders when you take into account the increased economies of scale and profit from phone and broadband.

90% of a successful sale is getting the customer into the shop in the future place. Inertia also plays a part once people have your product and I'm certain that Sky realise this.

Forum member Chad left VM for Sky some time ago. He has never paid full price since and has now received an email saying that he can have 60% off for the next five years with no contract. He doesn't even have to call them, it will be done automatically unless he tells them otherwise.

If you're out of contract with Sky I'd look into this Paul.

Might be worth asking Chad too:

http://www.cableforum.co.uk/board/member.php?u=67522

If there is yet another price rise before March it's true that I could leave earlier, but that's not really the point is it.

I think you're being very naive if you 100% believe that the new box will be released in a few weeks. It might be, but with VM I wouldn't bet any money on it.

I dislike Sky myself, but why do you seem to favour all things VM over Sky??

Thus far I'm not regretting my decision, nor looking for reassurance or validation. The only contact I've had since cancelling yesterday is a text to say that they will be sending me some packaging to send back their equipment!!!

It really is a case of, "if you're leaving, get gone then". This is despite me making it clear that if they want their equipment back they will have to pick it up at my convenience.

The router I can understand, but what use will a pile of old unusable TiVo's be??

I wonder if new customers will get a new box by default or if they will try to palm them off with an old one??

I am open to rescinding my notice if VM start being sensible.

I've seen a few posts where they've let customers go, only to call them back a couple of weeks later (or even on the last day of their notice period) with amazing offers and a request for them to reconsider.

The trouble is, by the time they pull their finger out, many people have gone to another provider and signed a new contract. Wouldn't it make more sense to do this when people call up to cancel instead of playing games?

They really are so inept, i'm glad I don't have an investment in this company.

Edit: Actually, perhaps I should stay with VM after all for my phone if going to Sky would set my house on fire!!!

http://www.cableforum.co.uk/board/sh...8#post35866878

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

I don't think it would have mattered who's telephone socket was fitted in that occurrence. There was obviously a power surge or short with a high voltage line. Even if their was a short in the socket itself the current generated would not be of level to cause a fire.

One word of warning on leaving VM is that you could well get a series of bills despite cancelling.

I left in September with termination on 8th October and no further payment required and DD cancelled. Then on the 15th October got an email with a bill of £238 including Oct to Nov charges and charges for Nov to Dec. Phoned up and after 30 mins talking to two different departments found that someone hadn't completed one of the cancellation stages correctly but told it was all done now and forget the bill. Next day got a letter with a bill for the same amount which I cut up presuming an overlap.

However, guess what happened on Saturday. Yes I got an email with another bill for £101 covering November to December. That was followed yesterday by another letter for £238. So I now have to waste my time and theirs sorting this mess out again.

Maybe if VM were more efficient they wouldn't have to keep putting up their charges!

By the way same as Richard no attempt to keep me as a customer whatsoever.

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

Thanks for the warning.

I wasn't told anything about what would happen until I asked. I was told that I would receive a letter telling me if there's anything else to pay.

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

I certainly do believe that the new V6 will be out before Christmas, in fact this month is a real possibility.

I do not favour all things VM over Sky. Sky have Atlantic. I've complained about its absence from VM often enough, haven't I?

I just think you have rushed into the decision to leave for Sky and I think you will regret it. Unfortunately, I think you will have to experience it to believe it.

Don't get me wrong, Sky offer a good service. I just think that Virgin's is better in many ways - the slow Tivo is a temporary problem, about to be solved.

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

If VM redeem themselves I am open to rescinding my notice or rejoining them in the future.

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

That should make the share price soar... ;)

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

:clap::clap::clap:

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

That's just the same attitude as VM currently have, each individual customer means nothing.

Do it to enough and you end up in the position that they are in ie the only pay TV provider to be losing customers.

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

On broadband maybe , but on TV no way. Tivo is becoming unfit for purpose. Apart from the lousy speed, which isn't a temporary problem its always been an issue, I've tried to stream a couple of programmes via iPlayer lately, both have fallen over half way through (BBC's fault no doubt).

Skys box is quicker and they have a greater range of channels. No doubt VMs solution will be for customers to pay more for a new updated box; they should fix the current one as per contract.

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

As I said before, Richard, it has to make economic sense.


If you are on Triple XL, you are not a major revenue stream (no films or sport); the fact you keep stating that you have other properties doesn't make any difference unless those accounts are linked - as far as the Customer Services Rep is concerned, without proof you could just be a fantasist trying to get a better discount.

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

VM make very little, if anything, from the Sky premiums. They once said that they were only there for customer convenience and to improve channel parity.

In fact, I doubt that they make very much from the TV side at all, but it encourages take up of the more profitable services of broadband and telephone.

I remember a local shop that decided to stop selling cigarettes as very little profit was made on them.

She soon changed her policy after realising that, whilst many customers may only come in for cigarettes, when they went into her shop they also remembered that they were running short of bread, fancied a bit of chocolate on display etc.

It also helps with their shocking TV churn rate, one member on here posted that, after calling to cancel TV only, he got 50p knocked off his bill for keeping his TiVo (albeit on the Freeview package). I'm assuming that this was for churn purposes to appease shareholders etc.

None of the other accounts are linked to my personal account, so I do accept that the agent would not have known this (I didn't mention it either).

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

http://www.libertyglobal.com/pdf/pre...2016-FINAL.pdf

Things appear to be turning around..

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

l wonder if our resident Richard is having second thoughts now.;)

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

Yes, its funny how people make assumptions based on a few posts on websites, while in the mean time VM/LG go about their business as they see fit.

Richard might want to go on the other websites he copies and pastes stuff to and edit some of his posts

Decent results but the surprise for me was the substantial increase in FTTH build.

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

It depends on what VM come up with as to whether I stay or not.

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

Its been noted by others that:

- "They have less TV customers than they had this time last year".

- "The main impact will be seen in the Q4 results. There's a line in their release saying they expect both higher churn and higher revenue per customer in Q4 as a result of the price rise".

- "If the figures you're referring to include Irish customers too, taking into account both UK and Irish TV customers, there was a net loss of 200 TV customers in Q3".

I wonder if the second point is an indicator that VM are prepared to lose customers who won't pay the price rise in favour of an increased ARPU?

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

What others?

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
 

Thank you

Re: Last day to get out of your contract due to the price rise.
 

Had a phone call from VM this morning. I am pleased to say that common sense has finally prevailed and that all areas of concern have been dealt with to the mutual satisfaction of both parties.

It took them over a week, but they finally got there in the end.

I urge any other dissatisfied customers not to just sit back and accept the prise rise, whilst having to put up with sub standard service and hardware.

Re: Last day to get out of your contract due to the price rise.
 

I've almost always found VM very accommodating if I've called them with an issue, that goes down as good customer service in my book

Re: Last day to get out of your contract due to the price rise.
 

When does your V6 get delivered, Richard?

Re: Last day to get out of your contract due to the price rise.
 

Well, I didn't so had to escelate matters. CS effectively shrugged their shoulders and said if you want to leave, we won't stop you. He was also slurring his words to the point that he was incomprehensible (which is being dealt with internally).

They aren't able to offer a set date as yet, but as soon as one is available in my area, I'll be getting one :). This should be within a few weeks at the latest.

Until then, i'm receiving extra recompense for the poorly performing TiVo.

Re: Last day to get out of your contract due to the price rise.
 

'receiving extra recompense' - do you mean a credit on your bill?

Re: Last day to get out of your contract due to the price rise.
 

so that's the same time as everyone else then .........around the 30th november

Re: Last day to get out of your contract due to the price rise.
 

Exactly what I was thinking...

Re: Last day to get out of your contract due to the price rise.
 

I'm receiving credits on my bill yes and have received a lump sum credit.

The timescale isn't yet known; she'll be keeping me informed.

Even if it is 30 November in my area, I am able to wait as the poor TiVo performance is now being reflected in my bill and it's only a few weeks away now.

Re: Last day to get out of your contract due to the price rise.
 

I'm glad it's worked out for you.

Re: Last day to get out of your contract due to the price rise.
 

Just got to wait for the RC vs VM movie now, full of drama!

Re: Last day to get out of your contract due to the price rise.
 

Guaranteed.... and probably a sequel in around 18 months time!

Re: Last day to get out of your contract due to the price rise.
 

Thanks Hugh.

:D:D:D

Re: Last day to get out of your contract due to the price rise.
 

Kind of feel it will be a straight to video deal though

Re: Last day to get out of your contract due to the price rise.
 

So last century... ;)

Don't you mean straight to App Store? :D

Re: Last day to get out of your contract due to the price rise.
 

But in UHD on Sky while VM offer it in SD with plenty of mid-film buffering (and a few minutes delay after pressing play).

Cheers

Grim

Re: Last day to get out of your contract due to the price rise.
 

Clearly not fit for purpose, I will go and fetch my legal representative and discuss with them VM breach of the law in this matter

i can reuse a video if I block up the square on the side with blu tac, giving it a 2nd chance :)

Re: Last day to get out of your contract due to the price rise.
 

Now been informed that it's likely to be about a week.

To help others, I asked if it would cost any more either in an upfront payment or ongoing weekly cost and when it will be released to other customers.

I was told that I wouldn't be charged anything extra at all* and that they hope to release it on 1 December 2016.

* I'm not sure if this is an extra concession for me or if nobody will be charged anything extra.

I will be put onto another one year contract starting from when I am satisfied that the V6 performs satisfactorily.

I'm not bothered about this as I will have a box that doesn't take ages to carry out commands and will be paying less than before the price rise.

Well done VM! I'm happy to congratulate them when they get things right.