30 minutes to cancel!
 

After the TiVo being so slow as to be unusable this afternoon, I decided enough was enough.

I first contacted faults who did the whole acting surprised routine, testing connections etc.

When I told him that I knew it was a widespread problem and unlikely to be my particular equipment, he admitted that there was a problem, said that he liked to check the individual box connections anyway (which is fair enough), apologised and started advising me to remove Suggestions.

I said that one of the USP of the TiVo was Suggestions, he said that it was the only known way to speed it up, that engineers are "working to deal with this complex fault" and that "no timescale could be given".

I said that I would like to cancel, he said that he would need to put me through to Cancellations- I was then met by a message saying that it would be at least 30 minutes before anybody could take my call!

I'm not sure if this is another tactic being used by VM to force customers to stay, or if the droves that are said to be cancelling is continuing.

This company is a joke since LG took over.

Is there any other way of cancelling apart from the phone?

Cheers.

Re: 30 minutes to cancel!
 

I had waiting times when calling them up a couple of times last week too. I don't know if it's more people catching on with being able to cancel/get a good deal after prices rises, employing less staff or what but it is legitimate.

Re: 30 minutes to cancel!
 

Ok, thanks.

I suspect that the TiVo problem, the price rise & get out clause are causing people to cancel- it serves them jolly well right.

I also wonder if this has (or will) lead to any job losses??

Re: 30 minutes to cancel!
 

Cancel your Direct Debit.

Re: 30 minutes to cancel!
 

If you cancel your VM does this mean you will frequent cable forum less often?

Re: 30 minutes to cancel!
 

...which equates to not paying your bill - not a clever move.

Re: 30 minutes to cancel!
 

Do they not offer a online chat option? you will be best to just wait it out in the que tbf one thing Sse did right when i was with them was put you in the que but call you back when you're next inline.

Re: 30 minutes to cancel!
 

Well, if you are sincerely worried about job losses, perhaps you should reconsider cancelling and just wait for a short while and see if the new stb cures the issues you are experiencing.

Otherwise, these mass redundancies you fear will happen will be down to you.

:dig:

Re: 30 minutes to cancel!
 

Worth leaving and going to sky. In 6 months time no doubt you will be able to leave them because of a price rise and come back to Virgin with a v6 tivo

Re: 30 minutes to cancel!
 

I don't think Sky allow contract termination because of price rises ,i think that is unique to VM

---------- Post added at 20:52 ---------- Previous post was at 20:50 ----------

Moving to Sky could address some of his worrisome porn issues


There's more choice :D

Re: 30 minutes to cancel!
 

It'll give you something to do while you wait for your TiVo to respond to the remote and you could always ask them to compensate you for making you wait so long to cancel.

Cheers

Grim

Re: 30 minutes to cancel!
 

All isps must allow you to leave. I do it everytime to get topcashback.

Been sky BT plus net fuel and back to BT again in 2 years

Re: 30 minutes to cancel!
 

I think a lot depends on the good will of the company

Re: 30 minutes to cancel!
 

Only while his legal team look into it.;)

Re: 30 minutes to cancel!
 

He didnt ask for "clever" moves, just alternatives.

Given he already has a thread on breaking his contract, its one hes obviously willing to consider.

Re: 30 minutes to cancel!
 

How about a nice old fashioned recorded delivery letter. Quick, no comeback and traceable.

Phone calls can easily be forgotten/ignored/not answered.

Re: 30 minutes to cancel!
 

Thanks, I'll look into that.

It's getting harder to have any concern after seeing the pig ignorant way that some speak to customers on here.

Very true- I might do this as i'm not going to wait for half an hour!

Re: 30 minutes to cancel!
 

Shocking customer service by VM, i sent an email to the exec team and i never got a reply apart from we will be in touch. I tweeted them and was ignored, i left a message on the community message board and did get a reply saying they have up to 30 days to reply. Well Vm its been 30 days

Re: 30 minutes to cancel!
 

Yet you will spend hours moaning on here and start countless threads on the subject :shrug:

Re: 30 minutes to cancel!
 

Your communication attempts pribably got lost in vms memos of what they will go crying to ofcom about next.
Liberty global have made vm a worse company imo and a embarrasment too, vm still owe me £152.50p i have got to pick up court papers this week to start proceedings, knowing vm they'll go crying to the courts accusing me of being unfair, i think over a year is more than fair especially when their ceo office doesn't respond to communications.

Re: 30 minutes to cancel!
 

Half an hour to wait in a queue to a call centre....Imagine!!

Only took me 12 mins to get through when I called last month.

Re: 30 minutes to cancel!
 

I had a problem with my new modem and despite the phone stating a 3 minute queue I waited for well over 15 minutes to be told it's natural for a new modem to take 2 to 3 hours to update. Thanks VM would have been nice if you told me that in the information sent with the device

Re: 30 minutes to cancel!
 

As opposed to the pig ignorant way *some* members here talk about VM staff :erm:

Re: 30 minutes to cancel!
 

Standards have certainly slipped since LG took over.

I see no need for rudeness from anybody.