Are we back to normal?
 

This morning I find that all three Tivos have suddenly returned to a performance level not seen since before the recent update. I have not done any resetting or changed settings in any way. I live in the Hounslow area of West London.

So far so good. Let's hope this proves to be a full and permanent resolution to slow response issue.



Thank you Virginmedia!

Re: Are we back to normal?
 

After reading your post I checked and found the same; a better performance level. I am in Camden, north-west London.

Re: Are we back to normal?
 

Good news indeed. Let's hope it's a permanent solution.

Re: Are we back to normal?
 

Firmware version? Maybe you've been rolled back to the previous ( not good but just OK) version. ;)

Re: Are we back to normal?
 

20.5.7.rc23-vmc-2-c00

Re: Are we back to normal?
 

Not having a TIVO I can't say what that is. Maybe Spiderplant can confirm?

Re: Are we back to normal?
 

That is the current and only version of TiVo software with Series Link+ et al which has been rolled out.

Re: Are we back to normal?
 

Definitely improved here this evening

Re: Are we back to normal?
 

No change here unfortunately, if anything it's gotten worse with the EPG occasionally freezing & the time elapse gauge sometimes freezing and having to catch up in one go whilst FFing or rewinding recordings.

Re: Are we back to normal?
 

What have the technicians you have called out to look at your problem said about these issues?

Re: Are we back to normal?
 

Where have u got that idea from? It's pointless, an engineer can't do anything, they'll just replace one useless box with another.

Re: Are we back to normal?
 

How do you expect Virgin to fix the problem if they don't send someone to look at it?

How do you know an engineer cannot do anything? There may be some fault with your connection that the new software is badly affected by that he or she may be able to fix.

Re: Are we back to normal?
 

That's just silly, Richard. There is clearly something wrong and it needs fixing.

Re: Are we back to normal?
 

I had a box switch recently. The new box performed much quicker, but has now settled down and normal service has resumed.

The occasional reboot makes it a little quicker, but that doesn't last long.

Re: Are we back to normal?
 

Slow performance is to be expected on this old box, but Richard seems to be having more problems than most. He needs to get someone in to look at it.

Re: Are we back to normal?
 

Probably signal issues. I get lots of pre as well as post errors, but VM are disinterested.... so probably Richard is just VM "fatigued" by being told everything is "fine". We all go though that phase at one point or another.

I don't know what services Richard has, but I'd recommend getting a cheap freeview box or dongle and that will be much faster than VM. Freeview is my main tv service, that's when I can be bothered to even switch the box on... And the way Freeview is going, it may even have most of the pay tv channels (or Freeview versions of them like Blaze) at some point in the future.

Re: Are we back to normal?
 

A VM engineer posted that he gets sent out to replace boxes, but the inherent problem remains or soon returns with the new box.

All that it achieves is losing any recordings already made.

I think that, as the hardware, software and processing power is the same on all boxes, replacing it won't make any difference.

Yes, it's fair to say that i'm fatigued by the TiVo, which isn't helped when they are now trying to force people to stay with various methods to extend contracts. To me this shows that they know that customers are unhappy if they have to stoop to this behaviour to keep customers.

I've got Freeview built into my TV and a Freesat box* and use these when the TiVo is particularly bad.

* The Freesat cabling needs replacing, so I can only get certain channels at the moment. If I decide to get a Freesat PVR, i'll grit my teeth and use Sky to get it replaced with a one year contract as it'll work out cheaper, particularly as I can sell the box afterwards.

I'm thinking of breaking my contract, thread here:

http://www.cableforum.co.uk/board/sh...7#post35858707

Re: Are we back to normal?
 

.... have you done the "channel list" thing, to see what services you use and how often? Ie, keep a diary for a week and list the channels you watch and how long for. Then decide from that whether there are better/cheaper options elsewhere.

Without having to repeat what I've said on other threads in the past, it is very frustrating that the pay-tv companies are not more flexible in the bundles they offer like they are in the States. Or better, in America now some companies are even doing a-la carte options, you chose the bundle of channels you watch.

Re: Are we back to normal?
 

Getting in and out of My Recordings still taking far too long... nice blank picture for 8 secs or so after I come out of it fully.

Re: Are we back to normal?
 

Well mine has absolutely not improved.. in fact, it seems to have gotten even worse over the last few days. It is painfully slow moving between menus, sometimes taking almost a minute to switch.

Re: Are we back to normal?
 

Yes, like the average person in the UK, 95% of my viewing is of FTA channels!

Ditto.

Re: Are we back to normal?
 

.... I think if 95% of your viewing is with Freeview channels, it looks like you have your answer with what to do with VM tv.

Re: Are we back to normal?
 

..... unless, of course, the 5% is worth what he pays for VM ;)

Re: Are we back to normal?
 

I could happily get by with Freeview & Freesat, but if the new TiVo works properly I would happily stay for the six tuners, Wishlists and suggestions (providing the price is reasonable).

Providing me with a bad product and then boxing me in by renewing the contract everytime I sneeze isn't currently doing them any favours though :mad:

Re: Are we back to normal?
 

But then again, every time you cough, there's a price rise. Life has its little compensations....

Re: Are we back to normal?
 

Mine is also painfully slow

Re: Are we back to normal?
 

Mine sped up for a bit getting my hope up but they are both now back to being very slow. My freeview box is much much faster.

Re: Are we back to normal?
 

Was just on the phone to customer services considering cancelling following the price rise. The guy on the line said to

Press HOME
Press Thumbs Down
Press Thumbs Up
Press Play x twice
your screen goes blank for about 30 seconds then there is an improvement in the speed. Seems marginally better when I tried it. Was told the new V6 box is due in November not that we trust their reliability of information.

Oh and I saved around £23 per month by threatening to quit. ;)

Re: Are we back to normal?
 

Virgin have acknowledged there is an issue with Tivos now, how is doing the above any different to rebooting the box?

Re: Are we back to normal?
 

Its only 30 secs to do that, rebooting the box takes about 3 years.

Re: Are we back to normal?
 

Yes, but after a few days wont you be back to square 1?

Re: Are we back to normal?
 

That's made my box more responsive, at least for now. Thanks!

So all the talk about the problem lies with the hardware is nonsense, its the software. Perhaps VM/Liberty should hire people who actually know how to write code.

Re: Are we back to normal?
 

I'm sure (happy to be corrected) that SP said that this wouldn't do any good and that it's a myth that goes round the call centres from time to time.

---------- Post added at 21:29 ---------- Previous post was at 21:29 ----------

I'll give it a go too if it's improved your box :)

Re: Are we back to normal?
 

Isn't the software written by Tivo and VM have plans to evolve onto the Horizon platform anyway, albeit later than sooner.

Re: Are we back to normal?
 

Oh it's the software for sure. For the record that sequence is a restart of the UI used to be what was suggested when the red ring wouldn't go away. Seems to be the go to "solution" after turning off suggestions.

---------- Post added at 21:53 ---------- Previous post was at 21:51 ----------

It's written by TiVo....they seemed to be directly in charge of the last beta trial also.

Re: Are we back to normal?
 

It may temporarily make the box faster, but I don't recommend it as it's only resetting half of the software. Do a reboot instead to ensure it is all in a consistent state.

Re: Are we back to normal?
 

Cheers, I won't do it then :)

Re: Are we back to normal?
 

Re your title . Yes we are its RUBBISH !!!!!

Re: Are we back to normal?
 

I agree, yesterday afternoon was beyond a joke for me.

Excessive delays are one thing, but not being able to access My Shows, set recordings or view the EPG is another.