Cable Forum - VM Router Get a hub upgrade on us. **Standalone Modems only**

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- - VM Router : Get a hub upgrade on us. **Standalone Modems only** (https://www.cableforum.uk/board/showthread.php?t=33703504)

Martin_D

23-08-2016 15:42

Get a hub upgrade on us. **Standalone Modems only**

Good time to replace your old standalone modems **Not everyone who need a kit swap will be eligible now, but will be contacted later on.**

Thanks for the information BenMcr

Code:

We want your internet experience with us to be the best it can be. So, as part of our FeelGood Summer, 

we'd like to give you a brand new Hub 3.0 to replace your older bit of kit. It's our best hub yet, bringing wireless internet to your home.

https://keepup.virginmedia.com/hubupgrade

BenMcr

23-08-2016 15:53

Re: Get a hub upgrade on us.

That isn't a blanket option.

It's targeted to customers who have specific kit that needs to be replaced - these being the old standalone modems.

It's also a phased plan, so not everyone who need a kit swap will be eligible now, but will be contacted later on.

daveybm

23-08-2016 15:55

Re: Get a hub upgrade on us.

Have just had the free upgrade to 200Mb, got sent a recycled SH2ac so i thought i"d try for a SH3, followed the link but it tells me it can't find me on their system, maybe it's for SH1 users only. Never mind I'm happy with the SH2ac.

PS just seen BenMcr's reply, that explains it

Dave

Mr K	23-08-2016 15:56

Re: Get a hub upgrade on us. **Standalone Modems only**

Hardly a gift giving customers equipment that will actually deliver the service they pay for.

BenMcr

23-08-2016 16:15

Re: Get a hub upgrade on us. **Standalone Modems only**

Quote:

Originally Posted by Mr K (Post 35855504)

Hardly a gift giving customers equipment that will actually deliver the service they pay for.

The customers being targeted have modems that are (mostly) appropriate for the speed they are on.

The offer of the Hub 3.0 doesn't come with a speed increase as most of the customers haven't opted in to any of the previous rounds of speed increases.

So it is purely an offer of new kit with no other changes.

Arty2K16

25-08-2016 14:08

Re: Get a hub upgrade on us. **Standalone Modems only**

Code:

we'd like to give you a brand new Hub 3.0 to replace your older bit of kit. It's our best hub yet, bringing wireless internet to your home.

https://keepup.virginmedia.com/hubupgrade[/QUOTE]

More like "It's our WORST hub yet" there are more bugs in this POS than a tramps blanket!! I cant belive THREE months ago I called up to complain about the stupid bloody device and NOTHING that I have reported has even been addressed!

Mythica

25-08-2016 15:21

Re: Get a hub upgrade on us. **Standalone Modems only**

Quote:

Originally Posted by BenMcr (Post 35855510)

Taking away which kit is better at the minute, why are people who don't need the Hub 3.0 being offered an upgrade to it yet people who are waiting or getting the 200Mb speed upgrade are getting sent out Superhub 2's. Seems like a backwards move. I understand that having everyone on the latest bit of kit is easier for Virgin, but you'd think that Hub 3 would be used for the top tiers and those who aren't going to take advantage of the speed upgrades sent the Superhub 2 or even 1 if they still use them. Seems like the more you pay the less you get sometimes.

heero_yuy

25-08-2016 17:03

Re: Get a hub upgrade on us. **Standalone Modems only**

If somebody's still on a modem they either just have a single PC or they have their own network and router. Either way SH1 or SH2 in modem mode would do the job surely?

sollp

25-08-2016 17:14

Re: Get a hub upgrade on us. **Standalone Modems only**

Quote:

Originally Posted by heero_yuy (Post 35855968)

If somebody's still on a modem they either just have a single PC or they have their own network and router. Either way SH1 or SH2 in modem mode would do the job surely?

Theres thousands of Ambit modem and other still out there. VM need to to get rid of these so they can start offering better speeds and VOC later on. Seems sensible to start the process now.

heero_yuy

25-08-2016 17:30

Re: Get a hub upgrade on us. **Standalone Modems only**

Quote:

Originally Posted by sollp (Post 35855971)

Theres thousands of Ambit modem and other still out there. VM need to to get rid of these so they can start offering better speeds and VOC later on. Seems sensible to start the process now.

Agreed but sending out beta SH3's with all their attendant problems isn't the answer.

General Maximus

25-08-2016 17:36

Re: Get a hub upgrade on us. **Standalone Modems only**

It is just VM digging themselves a hole again because they can't use common sense.

The PIT

25-08-2016 17:58

Re: Get a hub upgrade on us. **Standalone Modems only**

Considering the issues with shrub 3 modem mode it's best not to take the offer up.

General Maximus

26-08-2016 07:29

Re: Get a hub upgrade on us. **Standalone Modems only**

the only consolation is that when docsis3.1 comes out next year we are going to be getting a docsis3.1 modem and not a docsis3.1 shub.

vm_tech

26-08-2016 07:35

Re: Get a hub upgrade on us. **Standalone Modems only**

Quote:

Originally Posted by General Maximus (Post 35856032)

the only consolation is that when docsis3.1 comes out next year we are going to be getting a docsis3.1 modem and not a docsis3.1 shub.

What makes you think that?

General Maximus

26-08-2016 07:51

Re: Get a hub upgrade on us. **Standalone Modems only**

I have an excellent memory and i distinctly remember Igni saying it a few months ago when we were talking about docsis3.1 coming out and whether the shub could handle it. The conversation went something along the lines of 3.1 doesnt run on channels as we currently understand it, wont use a shub and we be a standalone modem service.

BenMcr

26-08-2016 09:01

Re: Get a hub upgrade on us. **Standalone Modems only**

These posts?

http://www.cableforum.co.uk/board/35851194-post31.html
http://www.cableforum.co.uk/board/35851200-post33.html

vm_tech

26-08-2016 09:03

Re: Get a hub upgrade on us. **Standalone Modems only**

Not to doubt ignis knowledge, but the market dictates a hub nowadays. Personally I think it should be stand alone modem and routing sorted by the customer, but once one ISP says you get a shiny all in one box, 95% of customers think that's the future and it suits most people fine. In regard to 3.1, it doesn't use channels in the current context, but in basic terms it still bonds frequencies, just in a different way

General Maximus

26-08-2016 10:59

Re: Get a hub upgrade on us. **Standalone Modems only**

Not those ones Ben but thanks for the link. There is a post somewhere where Igni said what I said pretty much word for word.

Ignitionnet

29-08-2016 00:38

Re: Get a hub upgrade on us. **Standalone Modems only**

Quote:

Originally Posted by General Maximus (Post 35856037)

I have no recollection of that and apologise for my inaccuracy if I did.

There are no 3.1 home gateways yet however by the time VM come to deploy commercially there certainly will be.

Sure I didn't say that it would be a new tier of service as the original 100/10 product was?

---------- Post added at 01:38 ---------- Previous post was at 01:29 ----------

Quote:

Originally Posted by General Maximus (Post 35856032)

the only consolation is that when docsis3.1 comes out next year we are going to be getting a docsis3.1 modem and not a docsis3.1 shub.

I wouldn't be quite so definite that 3.1 will release so a product next year.

Aside from anything else there is quite simply no point. If BT do something exciting VM will use it to respond however there are no indications of BT doing something exciting.

3.0 is perfectly fine for beating BT in over 90% of the country for nearly the entire next decade based on current plans.

The only announcements have been group wide. In some territories Liberty compete with lots of FTTP networks offering hundreds of megabits right up to gigabit. In those areas 3.1 is a priority, not here where the telco is planning up to 300Mb to 40% of the country, with the average maximum in that 40% being 150-200Mb, and this by 2020. Their new FTTP plans will increase their coverage of that technology and hence gigabit speeds to less than 10% of the UK. VM are planning more FTTP than BT right now.

General Maximus

29-08-2016 07:47

Re: Get a hub upgrade on us. **Standalone Modems only**

I put two bits of information together for that sentence. I defo remember you saying 3.1 will be modem only and when I get some time later I'll have a quick search and see if I can find it. I strung the 2017 bit into it because that has been mentioned in numerous discussions and threads before that that is when VM is going start using it. I say using it that tan rolling out because like you have said, it may be a bit premature. I am assuming that there won't be a commercial rollout and they will perhaps be starting to do some tests with it.

Edit: I think I am half way there but it still isn't what I remember reading. I am sure it was back at the beginning of the year so I'll keep searching

Quote:

Originally Posted by Ignitionnet (Post 35851168)

I would go a bit further and expect a gigabit DOCSIS 3.1 service with the price tag and contract to cover the new modem to match.

Those modems can draw all the DOCSIS 3.0 capacity being used for the existing services along with at least one 96 MHz OFDM block all for them.

I see no value in DOCSIS 3.1 modems with tiers that are a half-way house. As long as uptake isn't high 750Mb can be done with 24 channels via DOCSIS 3.0. It would feel like a bit of a disappointment, a damp squib, to deploy 3.1 for anything less than a gig.

Although as a disclaimer people may really, really not like the upstream speed that will initially come with such a service. The current DOCSIS 3.1 deployments are using DOCSIS 3.0 upstreams, so 1000Mb down, 35 - 50Mb up ahoy.

Ignitionnet

29-08-2016 09:39

Re: Get a hub upgrade on us. **Standalone Modems only**

I see.

No, I use modem as a catch-all for anything that connects to the cable network and chucks a broadband service out of the other end, not to indicate a stand-alone. I find it quite unlikely that VM will ever release a stand-alone modem again.

Ignitionnet

29-08-2016 22:22

Re: Get a hub upgrade on us. **Standalone Modems only**

Quote:

Originally Posted by Ignitionnet (Post 35856413)

There are no 3.1 home gateways yet however by the time VM come to deploy commercially there certainly will be.

So this is what I get for assuming rather than checking.

http://www.arris.com/products/pace-g...s-3.1-gateway/

Quote:

Overview
The GD7205 DOCSIS® 3.1 cable gateway from Pace delivers up to 32 bonded downstream channels with two OFDM channels, with speeds up to 4 Gbps. It also features up to 8 upstream channels, plus two OFDMA for flexible return path configuration.

The GD7205 also features a configurable mid-split at either 65 MHz, 85 MHz or 200 MHz.

This high-power 4x4 Mu-MIMO, Wi-Fi solution provides ultimate range for complete home connectivity, coverage and high speeds. Dual Band concurrent 802.11n (2.4 GHz) and 802.11ac (5 GHz). The product is prepared for future Mu-MIMO devices.

Using the latest optional MoCA 2.0 for throughput in excess of 400 Mbps to interconnect STB clients, gaming consoles, and other MoCA devices.

Full-Band Capture technology enables powerful measurement and diagnostic utilities, in both upstream and downstream directions, coupled with Pace ACS, for best-in-class maintenance, support and lowest TCO.

MacmillaN

30-08-2016 15:38

Re: Get a hub upgrade on us. **Standalone Modems only**

I upgraded to 200mb through the SPEED UPGRADE AWHILE BACK.
Was sent a HUB2 AC, which is fantastic and appears to be working far superior than the HUB1.

I always like getting the newest tech, but sadly the web link appears to not have me within the system, more than likely because i have upgraded already.

I guess i will need to hold out a little bit longer, until VM actually provide a way to upgrade to the newest models effortlessly, maybe at that point the HUB3 will hopefully be more stable.

BenMcr

31-08-2016 07:10

Re: Get a hub upgrade on us. **Standalone Modems only**

Again, the link is only for those that have older standalone modems. The only Hub that might be included at some stage will be the old Netgear D2 hub (not the SH1)

Ignitionnet

31-08-2016 09:36

Re: Get a hub upgrade on us. **Standalone Modems only**

Quote:

Originally Posted by MacmillaN (Post 35856711)

I always like getting the newest tech, but sadly the web link appears to not have me within the system, more than likely because i have upgraded already.

I guess i will need to hold out a little bit longer, until VM actually provide a way to upgrade to the newest models effortlessly, maybe at that point the HUB3 will hopefully be more stable.

VM provide equipment customers need to access their service; sadly it's not a shop front where customers order the latest equipment online because they like the newest kit and never will be.

Upgrades offered like this will be due to the older equipment having compatibility issues and holding network upgrades back.

Kushan

31-08-2016 21:13

Re: Get a hub upgrade on us. **Standalone Modems only**

Quote:

Originally Posted by MacmillaN (Post 35856711)

You won't see an improvement using the Hub 3 anyway, if anything the SH2AC is probably the best piece of equipment to have right now, while they work out the kinks.

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