More price rises
 

Letters going today, average rise from November is 5.1%, this is on top of the average 5.4% rise in February.
Average 10.5% price rise in one year is way over the top.

By the way, these are purely Virgin price rises and not because of a Sky price increase.

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Who's getting the price rise? They seem to like separating price rises between bundles and standalone packages.

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This seems to be another across the board rise for both packages and standalones. Of course the rises will be different depending on what people have.

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Great! Time to renew my contract, then.

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My bill is going up by £3.49 Not Happy

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guess it's time for me to take up the MSE offer of 70% off sky

http://www.moneysavingexpert.com/sho..._content=2#sky

full sky package for 29.40 a month (+6 quid of you want sports HD).

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I gave up on Virgin TV, just could not get along with Tivo, poor user inteface compared to sky.

Sky kept asking to come back with better and better offers (25% off, then 50%, then 60%).

I took the 60% offer (inc sky sports).


Earlier in the year I clicked on the thinking of leaving option for my BB (in my sky account) and it gave me 50% off right there and then ....

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My contract is up I think, So seriously thinking of switching to Sky Q for TV.

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Oh FFS !!:mad:

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We renewed our contract 3 months ago and got £30 off our full package so even though a price rise is never nice we won't be negotiating until our contract comes to a end.

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I am tempted to call and see what they can/will offer me but would rather wait till the new STB is out.

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One suspects the price rise will happen before the new STB is released.

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Yeah My SKY is pretty good for that kind of thing. If you go to "I'm thinking of changing my subscription" and click to cancel most things they'll pretty much offer you 50% off within a few clicks of a button. Generally works for the HD package, SKY Sports, SKY Movies, SKY Multiscreen and downgrading your TV package. No need to call up and haggle.

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just renewed our contarct with a offer but price rises mean you can get out of contract for no cost

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Getting silly now with price hikes

So when i get letter depending on new deal ill be cancelling a set top box, lowering my bb, try get rid of the landline.

3 price hikes, then 3 downgrades for me getting too much now.

But if we get rid of the landline the bill turns out more everytime the old unbundling phrases loose discounts.

Mine won't appear with this price hike now so given it and taken it away.

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Same. When I wanted to add Sky Premiums back in May, I ended up re-signing with a new bundle.

So I presume that bundle offer stands....

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Perhaps Ben or SP can give us confirmation of that.

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That sky deal someone quoted isnt the full package looking into it its for the boxsets bundle and only 59 channels. And does not say which set top box and install costs and activation costs.

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Google 'sky 50 off' and you get the 50% off deals for vm customers wanting to switch.

Cheers

Grim

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Nice one Grim. Seems like the deal to quote in the inevitable, depressing and regular call to 'retentions'.

the timing just before Xmas is particularly bad. Second increase inflation busting increase this year. Hopefully it will shake some customer out of their apathy.

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The boxsets bundle is the top entertainment bundle that Sky offer. it has all the channels in it PLUS the ondemand boxsets PLUS 50 channels in HD. I dunno where you got 59 channels from.

Also, you can add either Movies or Sport or Both.... for a total of 20 or 25 or 29 a month. Installation costs are 10 like all new sky installs are these days.

So quite a good deal I think. obviously if you want to add broadband/phone it will cost more.

I'm still waiting for my letter from virgin, but my loyalty discounts end soon too ....

can we look forward to another increase in february too?

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60% off here
http://www.moneysavingexpert.com/sho...heap-cable#sky

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Yep, thats the deal I posted on the previous page. valid till 2nd september or all 35,000 codes are gone

Trying to workout best place to get broadband from, 'cos virgin aren't going to be cheap for just broadband are they? tried ringing them but gave up after 10 mins in a queue

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Why not? You have every right to whether you renewed your contract 3 months ago or 3 days ago. The contract you agreed was between you and Virgin and now Virgin has changed that.

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Sorry about that as dont understand skys page as looking at boxset pack it stated 50 channels and looked at the list


Which sky box do you get? and storage? Been with virgin ever since yorkshire cable well over 20 years. And seems to be getting too much discounts so called given for 12 months but 3 months in a price rise which cancels the discount. You haggle again then another few months same again.

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It says

You get a Sky+HD 500Gb box. £10 setup. 12m min term.

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sky deal very tempting but cant get sky / BT fiber only get 1.75 meg max here so have to keep v broadband but on its own its £32 for 200meg and soon to be £19 for phone line its just not worth the change then the price of sky on top £36 for sports and movies in HD

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Must be blind thanks for the full info

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I gave virgin retentions a ring and didn't really get anywhere with my package as their hands were pretty much tied in what discounts could be offered. I sent over the email from sky for 60% off and they couldn't match it :(

I just signed up to Sky for Sky Q 2TB boxset package, Sky Q mini box, Sky Cinema, Sky Sports, Sky Fibre Unlimited and 12 month contract - £68 a month - 10 quid setup

I was told that this price increase is next years brought forward... but is it

---------- Post added at 18:16 ---------- Previous post was at 18:16 ----------

You can select sky Q box too :)

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They have all been discounting prices and at some point you cannot make money as a result. So you grit your teeth as a company and let the customer threats of leaving become reality as your are losing money anyway.

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Details of price increases here - http://www.telegraph.co.uk/bills-and...--the-third-p/

Think my broadband and phone maybe following the TV to Sky!

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Same here. £74.68 for Sky Q 2TB, Full TV and Sport/Movies in HD and Fibre Unlimited and Anytime landline and mobile calls with a Sky Q Mini box as well and only £30 install for the lot. That includes a new landline and free fibre activation!

I pay £80 to VM just now and that is only a 1TB TiVo and full TV WITHOUT sports and movies with 150MB BB and anytime landline calls.

Sky Deal is so much more bang for the buck. Aside from the loss of BB speed.

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It seems like VM are getting incredibly greedy lately. The time between price rises is getting less and less it seems, they are by no means small increases either.

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Don't blame you Stephen, that's a great deal with Sky.

Not sure what Virgin's strategy is now as these constant price rises are just going to increase their churn rates. And with the arrival of BT Infinity (or Sky Fibre, etc) then people have a real alternative to VM as they've lost their USP now that fibre BB is more widely available. VM still win the willy waving with top headline speeds but unless you are a heavy downloader or have a large family with multiple devices then most households will find the BT/Sky/etc fibre speeds more than adequate for their needs.

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Their tv customers dropped and this is going to make it drop further

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Its now just about talking the wife round to it.

Should be simple though as its a fiver less than we are paying VM but getting so much more. Extra box, sports and movies and all for only £30 install. New line and free fibre activation! Now on a 12 month contract too.

Be stupid not to.

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I've always been lucky with Quidco when signing up to things online , I'm sure you can get cashback when signing up for Sky through Quidco.

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Good luck with that mate! Ha ha! :D

Also a great deal available on Martin Lewis' MSE website (http://www.moneysavingexpert.com/sho...heap-cable#sky) for anyone happy to take a Sky+HD box with full package for £29 per month and option for free ADSL broadband for 12 months. You just have to pay £6 extra for HD sport and obviously line rental if you take broadband.

Virgin Media could be in for a bruising come Oct/Nov with them putting prices up whilst Sky are churning out the offers for new customers!

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thats the 3rd time that deal has been posted in this thread :) I originally posted it on page 1. you aren't limited to just sky+hd box

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Apologies, missed that on a quick scan through but hopefully the multiple links will help some of our friends here on CF. Thanks also for pointing out its not just Sky+HD too, presumably it's the usual £12 extra for Sky Q?

Sky Q is next on the cards for me now you can carry over discounts.

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With the weakness of the £, the US investors are probably demanding price increases to steady their income? :confused:

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The package I quoted a price for was using the link. 60% off Sky Q for 12 months.

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How did you get this deal? I can't see where you can select the sky Q box?

---------- Post added at 15:40 ---------- Previous post was at 15:38 ----------

Stephen, can you tell me how you got this deal?

Cheers

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Follwowed the link, got a code, started my order and then went to personalise the order more. Changed to Sky Q and also landline and BB, added sports & Movies and HD sports pack to get it all.

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There seems to be a glitch on the Sky website where non-SkyQ offers are being applied to SkyQ orders. Whether they'll honour it questionable. Make sure you take screenshots if placing an order.
It's the "personalise order" step that is causing the glitch. In there you will see an option to Add HD Sports too which should be included so you know something is messed-up.
SkyQ is an 18m contract. The telephone and broadband parts will be the 12m contracted products.

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Sky Q is no longer 18 months, its clearly 12.

I can go to sky.com then to the store select Sky Q and it tells me it is 12 months. That is without any codes or offers applied.
http://www.cableforum.co.uk/board/at...1&d=1471708123

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No glitch mate, Sky changed their Sky Q bundles on 16 Aug and they are all now 12 month contracts. Any loyalty offer / discount you've got will also carry over for the agreed period.

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Cheers Stephen, I've done all that you said but he one off cost is coming up as £119 for me and not £30 like you got.

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You haven't added the second box and SkyQ Multiscreen subscription, these reduce setup costs to £10 for TV.

Sorry, been on holiday. Guess many things have changed.

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You need to add 1x Mini box and multiscreen

here is my order basket.

Such a great offer!

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Thanks Stephen, it seems a good deal. I've been with virgin for nearly 10 years now so I'm hoping the swap over to Sky will go without any issues. Once the year contract on sky is up and it goes up to the normal price, is it possible to negotiate a better deal with sky?

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Were it not for the stupid "one off" charges, I'd seriously look at Q now.

Why should I pay £99 for each mini box when they say they still own them ?

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Yes just ring and mention you are thinking of leaving and they'll usually cut you a deal , it's always worked for me.

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Took the plunge, Sky Q with box sets, sports and cinema plus multiroom for £41.40 a month. Called virgin as well to see how much I would pay for my broadband and phone, and as we always pay for line rental saver 200mb would be 21.99 a month.

So apart from losing BT sport (which I can access via the app anyway as my dad has it) we will be saving around £57 a month for a year.

Just of interest does anyone know how long services are kept after you cancel them? Sky install is on the 8th September so would still need TV until then.

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Worth pointing out that if you are an existing Sky customer with Sky+ HD you can get a £10 credit to your account for each box you hand back to the engineer ,i gave him 3 boxes back and will get £30 credit :D this also counts for the old Sky digibox

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You need to give VM 30 days notice to cancel your services and they'll remain live for that cancellation period.

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Thanks :)

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I wonder if anyone from Virgin Media is monitoring the online reaction to the latest price rises? Alarm bells ringing yet or will they wait until a couple of quarters' results come in, showing a higher level of Sky, BT or cord cutting migrations and then start to wonder how they got it so wrong?
Charging existing customers for an expansion of their network that only benefits new customers and not the loyal customers who are now leaving in droves makes no business sense whatsoever.

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Couldn't agree with you more. My contract is up in October, and unless I get a decent reduction I'm off to Sky. I'd keep the 200mb broadband though, as Sky still can't match that.

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With this sky q offer how much is install says £99 but with multiroon says £10

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Thats how much it is.

Take multi room, it will save you money over the install cost.

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Looked too good to be true. Pack we looked at works out £50 plus £10 install.

How much do vm charge for just talk weekends and 200 bb. Depending on retentions deal ive a few options

Downgrade from xl tv to l
Downgrade from talk anytime to talk weekends
Get rid of one tivo box
Downgrade 200 vivid to 100 vivid

Or

End vm tv xl and 2 tivo boxes and get the sky q offer witg multiroom pack we want works out £50 per month or opt for sky plus on the mse offer for £26.40

Then see how much for just bb and end the landline as nothing but sales calls, ppi and survey calls.

As not getting rid of vm bb.

Love to end landline as cannot justify £27 on the pack we have when hardly used when myself and wife have mobiles. Plue use facebook messanger or whats app for calls to others so not using talk time or data allowances.

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In Virgin's defence a recent advert I saw I think quoted Big Kahuna Sports £49 plus 18? for line rental

£67 for 100Mbit BB, ALL the Sky Sports AND BT Sport

That seemed way lower than when I was forced to leave for a Sky 50% off offer and BT BB deal

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I can see VM in the future only having BB I think they should drop tv altogether and invest in the BB route instead seen as a lot of things are streaming these days

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Using the code GET50 seems to work out cheaper than the MSE deal.
Ive basketed the box sets tv tier, unlimited fibre, sky cinema and talk anytime extra for £45.40 a month. Not bad

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That is an ok deal, is it for sky Q?

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No, it's for one sky + box. I tried adding multi room but that isn't discounted. I priced up sky q, was similar to what I'm paying now (£58) but I don't think I'd use any of it's features tbh. Retention have said there's nothing they can offer me right now, my deal ends in a month and will revert to ~£90, but apparently there will be better offers in September. They also said that uploads will be increased in September, I presume this will already have been discussed on site but I haven't looked around.

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Some of us don't want Sky TV or the other options such as BT TV, Gavin. Virgin should stay in the game and give us the widest choice of streaming services possible. That is the future for TV.

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I saw the Big Kahuna deal on VM's site for £49.99 which I'm paying £72.48 for. Soon to be over £75 when the new price hike kicks in.

Rang them today and was offered a £7 pm "loyalty" discount and a new 18 month contract (?!). I offered to downgrade my BB to the 100MB and that would have been a total £9 pm discount inc. the loyalty. So I told them to go ahead and cancel.

Not sure where to go from here, need to weigh up the costs of my partner joining VM as a newbie or risking Sky's rubbish BB offering with the MSE deal.

I would have accepted the £7 discount but an 18 month contract is an absolute joke, especially when new customer contracts are only 12 months now.

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Thing is, the contract lengths don't really mean much as the price rises come so often giving you a 'get out'. When was the last time prices didn't rise for 18 months?

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Really getting to the point of wanting to leave vm now, but my wife still uses the ntlworld email address as her main email. Need to look at this before I jump.

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I haven't had letter yet but when i do ill be asking

How much for just bb and phone
How much to downgrade phone and cancel a box

If rubbish price review price on sky tv total cost from vm bb and phone and sky tv snd compare price.

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Good point :spin:

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This may finally be my “out” with vm

Renegotiated my package/contract a couple of months ago to something I was happy with

I got my first bill last month and line rental had been added so it was 18 quid more than I expected

Last year vm paid my line rental saver for me – my new contract states that line rental is included

What wasn’t made clear to me during the phone call was that it was running out and wouldn’t be renewed

I was absolutely furious when I found this out and called to cancel, I was told that as I had just started a new contract there would be huge cancellation fees to pay. I think this is a dreadful way to treat a loyal xl customer of over 10 years

I ended up reducing bb and phone package to save a couple of quid and reluctantly paid the bill

Am I right in thinking this price rise means I’d be able to cancel without penalty?

Honestly I’d be happy to get rid of the lot apart from broadband and use the streaming services or see what sky want to offer me – some of the links people have posted here look very interesting

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tbf, if they paid your line rental for a year you got a very good deal. That's a bigger discount that I've heard anywhere else.

Yes, you can cancel and rip the contract because of this rise. Don't think you can do much until they officially send you a letter though. My usual tactic is to wait a bit, as they will play hard ball at first, by the time November comes round and loads have cancelled/subscribers plummeting they might be a be a bit more accommodating (and realising too late they've miscalculated, again).

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yeah I’m aware it was a good deal, I’m just not happy at not being told it had ended, to the point where my new 12 month contract states it’s included again

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the sky offer runs out on the 2 September all though they will have other deals.

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You 'should' get the basic TV package free with the phone, therefore getting a 3 services bundle deal!

That's what I have had now for several years, whether it's still like that I'm not sure.

That said I may well cancel the phone and TV and just go down the cheapest broadband route ... no letter here yet so not sure whats happening?

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Wll looks like I am deffo going for the Sky offer.

Spoke to VM today and all I could get was the offer of Sports and Movies for £22 a month for 9 months or £32 for 12 months! Taking me well over £100 a month. Not exactly a saving or any way to get me to stay.

Sky Q with full TV, 2Tb box and 1x Mini, Sport and Movies in HD, home phone with anytime calls and 38Mb Fubre for £74.80 a month. Only £30 install inc new line.

No contest really.

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Thanks to your advice Stephen I've made the jump. I've been with blueyonder/ teletext/virgin for over 10 years and to be honest I was scared of moving. But this final price rise (third this year) made my decision an easy one.

I've chosen the same package as you, and when I cancelled my virgin package they didn't even try to compete or offer me a better deal. In fact the guy on the phone said I don't blame you.

So I join Sky on the 12th September. I'm looking forward to Q, and now quite happy to say good bye to Virgin.

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Funny thing is my contract actually ends on Friday. Perfect timing!

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Actually looking out for the letter now, nothing yet. Are they going out in stages?

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You are losing BT Sport though presumably so you have to factor that in IF you are after all the football etc.

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I haven't received this letter yet and will probably be one of the last to get it.

Can I ring Virgin and blag it saying that I've just had the letter and I'm not happy with the price rise yet again and want to cancel everything? (I'm fed up with the TiVo box being so slow and sluggish now anyway)

That Sky offer from MSE is very tempting and I don't want to miss out on it...

Also how long will I have to wait for Sky to be installed into my flat as I'm going on holiday at the end of September for 10 days.

Decisions decisions... :scratch:

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Just received a email about the price rise and all the extras that a Virgin customer gets.

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Got an e-mail for the rise of £3.49

The new Virgin Media WiFi app is here on iOS.

We've now teamed up with The Cloud and Arqiva to give you thousands of WiFi hotspots nationwide. Our new app automatically connects you to secure hotspots in places like airports, cafes and high streets. Download and register now on your iOS device (it's available on Android™ soon).

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I know. If I added it I would still be paying less than I would with a similar package on VM.

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I also got an email today with a £3.49 increase. Going to seriously start looking around as luckily my contact ends in September

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I can only think that VM calculate that most customers are apathetic, and will absorb/forget about price rises (that's the beauty of Direct Debit & why companies are so keen on it). They calculate wrong as they have done in the past, as they are the only media company to be losing customers.

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You don't have to wait for your contract to run out. If you don't accept the price increase you can leave Virgin, even if your only half way through.

http://www.moneysavingexpert.com/new...-up-to-42-year

"According to rules imposed by regulator Ofcom, if there are mid-contract increases to your monthly line rental, broadband or mobile bill that weren't announced before you joined, you can cancel your contract without paying early termination charges.

This normally only applies to contracts taken out after 23 January 2014. However, Virgin has chosen to allow all customers affected by these changes to leave, regardless of when they joined.

Virgin's formally notifying customers by letter – you've then 30 days from receipt to let Virgin know if you want to leave. From that point there's a 30-day notice period, meaning you'll have to pay for this many days as a minimum. If you've paid for a year's line rental upfront you also won't be able to get a refund."

---------- Post added at 21:02 ---------- Previous post was at 20:45 ----------

It's a great deal. I cancelled with Virgin nearly 4 years ago due to a price increase. I've had 50% off, 60% off, 50% off and 50% off with SKY ever since. I had to pay half price for my broadband in the first year but I've had it free ever since.

I keep a note in my calender to call SKY 31 days before my deal is coming to an end to cancel all my services. Each time they've came back with a great deal to keep me. They did leave me sweating once. All my services ended then the next day they offered me 60% off to come back. Took 14 bloody days to get my broadband back up and I ended up with a new phone number. Other than that I can't complain. No idea if they'll offer the same type of deals for SKYQ customers.

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Yeah, that will have been due to the service being ceased totally, it would have had to have been processed as a new order. I work for an ISP that does BB and Phone.

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It's scandalous, had to renegotiate to cover the last prise rise of £3.50......then the loyalty finished £11 discount, rang them again and could only offer me £2 loyalty to sign up for a further 12mths...I told them it wasn't worth the £2, reduced the services to TV M+, 100mb, never use the phone, sent a TIVO back and now it's going up again! how do sky provide broadband do you have to have a phone line?

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Ofcom rules say you can leave without penalty if you joined after Jan 2014 I think it is. I have been with them for 15 years! Does this mean I will need to pay a cancellation charge still Or does the fact I negotiated a new deal 6 months ago count as when I joined?

edit: Just read earlier post saying you can leave irrespective of when you joined. In that case: bye bye Virgin. I wonder how long I will on the line to cancellations for............ ?

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Yes through a non VM phone line. If you don't have one they will install one.

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Not received a VM price increase notification email or by post yet, anyone else?

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Nothing here either, but I'm sure it will be here soon!:(

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I'll be calling to cancel on behalf of myself, my elderly father in law and my ill brother in law. 3 different customers all cancelling. I wonder if they will let me do it in one call?

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No email or letter yet looking in previous posts im doubtful of any offers.

Im not a footie fan and took bt sports cost on the chin byt this third increase is certainly going to make us get rid of one tivo box and downgrade phone.

Depending on savings will depend if we are still customers the wife still wants landline but i can live without it cheaper to get a old mobile with a £8 only sim in it.

---------- Post added at 10:00 ---------- Previous post was at 09:52 ----------

Which is cheaper the MSE deal that ends 1st September or the 50% off deal ?

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Trollololol ........... :)

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I'm coming upto 9 months into an 18month contract been on a deal that ends in OCT told them the £80 a month was too much and wanted to drop services but instead suggested to wife that she add sky movies and move to 200mb ontop of XL tv with weekend calls and that would be £56 a month..had a price increase of £3.50 since then so bill is more like £63 with a couple of extras.

They told wife not to worry about the £97 it will go upto after the discount because they always have offers on so it will never be that.

Looking at this thread if they don't give me offers again do I have a right to cancel services without charges when the price increase comes in? even though I'm in an 18mth contract?