All VMNG300 modems disconnected without any warning
 

Well after more than 30 years of being a customer of ntlworld/virginmedia today they cut off my internet connection without warning .

The reason being according to Virginmedia that the certificate for my trusty VMNG300 modem had run out and it was not going to be renewed.

The only alternative was to use a new super hub router/modem which uses 3 time the electric power than my modem with no advantage to me. Virginmedia are unable to supply modem only kit and the only option open to me is to use the new Super Hub in modem mode using more unnecessary power.

The girl on the Virginmedia telephone said "we have had a lot of calls today from people who use those modems and they have all been disconnected"

So goodbye Virginmedia its time to find pastures new.

Re: All VMNG300 modems disconnected without any warning
 

You want to change ISP because of something that costs less than 1p a day ?

Re: All VMNG300 modems disconnected without any warning
 

This is on the service page

We know of 1 issue in your area

Customers with Ambit Modems on the 20mg service might find that they do not have any Virgin Broadband, services at the moment.

Our engineer is working to fix the problem.
Reference no: F004603225

Fix estimate
19 July 18:10

Re: All VMNG300 modems disconnected without any warning
 

Al I know is I was informed by Virginmedia that my modems certificate had run out and it was not going to be renewed its as simple and as clear as that.

My only other choice was to use the new Super Hub which they would send for free but uses more electrical power or leave I chose to leave.

Apparently according to the same woman from Virginmedia they had had a lot of calls today about the modems being disconnected. Being connected to the Internet is not the end of the world for me at my age.

Re: All VMNG300 modems disconnected without any warning
 

I'm still trying to get my head around the fact you say you dont care that much about the internet, but you would rather go through all the hassle of changing provider for the sake of what probably amounts to 20p per month of extra electricity (on top of which, the new providers hub/modem may use as much or more power anyway). Perhaps I am missing something here.

Re: All VMNG300 modems disconnected without any warning
 

If you have been a customer for 30 years then surely this not the first time you've had to change modem.Simply upgrade to superhub 3, I reckon its better in my opinion. More downstream and upstream channels and can also be used in modem mode which probs has less energy consumption. You probably have a separrate wireless router, unless you dont have a smartphone,laptop or any other wireless divice, If you do, then that has about the same or more energy consumption as any superhub?? Simply upgrade to the new superhub. I'd ave done ages ago

Re: All VMNG300 modems disconnected without any warning
 

Where did you get info that the Superhub 2 or 3 uses 3x the power to that of the ambit??

I certainly doubt that is the case.

Re: All VMNG300 modems disconnected without any warning
 

What isp are you going to move to that provides a modem?

---------- Post added at 13:44 ---------- Previous post was at 13:43 ----------

You probably used more electricity writing this post than the amount of energy difference between the modem and she in modem mode

Re: All VMNG300 modems disconnected without any warning
 

I can't beleive the OP is serious. This must be a windup.

Re: All VMNG300 modems disconnected without any warning
 

It probably would. Most ISPs seem to provide a combined router/modem as far as I know.

Re: All VMNG300 modems disconnected without any warning
 

I'm using the VMNG300 modem and my connection is still working fine? :confused:

Re: All VMNG300 modems disconnected without any warning
 

This! Bloody hell, This! Where on earth did those figures come from.

Re: All VMNG300 modems disconnected without any warning
 

Well it did say this ;

So I guess he fixed it.
(Do they only have one engineer .... ??)

Re: All VMNG300 modems disconnected without any warning
 

That's regarding the docsis 1 ambits

Re: All VMNG300 modems disconnected without any warning
 

So the OP was misinformed by support one presumes.

Re: All VMNG300 modems disconnected without any warning
 

I would be surprised if Virgin did cut off all the VMNG300s without giving at least one warning to all their customers.

They may have operated like that in the past, but I don't think they do now. Not least because they can't afford to risk losing that many customers. OK, I don't know how many VMNGs there are still out there, but no company wants to risk winding up large groups of their customers..

Re: All VMNG300 modems disconnected without any warning
 

Rubbish! The power supply does not equal the power useage!

A modem like your Ambit (e.g. Ambit 256 U10C018) uses 5W and most cable gateways (like the Superhub1/2/2ac) use around 8W. 10W if you have wifi enabled and active.

Just use it in modem mode.

Gateways similar to the Hub 3 use 8W standby and 16W when fully active with wifi and telephony. In modem mode (without telephony) it'll probably be around 10W.

Still nothing compared to most appliances.

http://www.tpcdb.com/list.php?page=1...cturer&type=30
https://www.nrdc.org/sites/default/f...network-IP.pdf