Superhub2 Firmware Upgrade
 

I noticed that my Superhub 2 downloaded 1.01.31 last night. Does anyone know what changes are in this?

Re: Superhub2 Firmware Upgrade
 

Well the first major change was the version number.

Re: Superhub2 Firmware Upgrade
 

Is this another attempt to get Virgin's wifi in the street working? I noticed that 1.01.31 had been loaded, took it out of modem mode and noticed an extra wifi channel. put it back into modem mode and the extra wifi channel dissapeared.

Re: Superhub2 Firmware Upgrade
 

just checked my log and got mine on Monday. I have kept it in modem mode so hopefully nothing untoward to happen. I have just had a quick search on the VM forums and come a across a thread titled "Continuing problems with the not-so-Sup​erhub 2". :D I have just had a quick look to see if I could find a thread detailing the fixes in the new update but couldn't find anything. I'll try again later.

Re: Superhub2 Firmware Upgrade
 

Those idiots at VM play their cards too close to their chest. I've asked behind the scenes and nobody is forthcoming.

Don't you hate this level of customer facing pig headedness?

Re: Superhub2 Firmware Upgrade
 

Absolutely, they are only inviting more cynicism in the future. If they are going to go to the effort of makinga new update/patch then you would expect a community announcement saying "today we have releaded r31 which addresses issues with u, v and w and fixes x, y and z". Not making an announcement half gives the impression that they have done it for the sake of it and we all know there are far better things they can spend their time and money fixing.

Re: Superhub2 Firmware Upgrade
 

What was the previous version? as I seem to still be on 1.29

Re: Superhub2 Firmware Upgrade
 

I've had two people this week complaining about dropping WiFi on a sh2. Has anyone else with the updated firmware had any issues?

Re: Superhub2 Firmware Upgrade
 

that is the previous and most excellent version. We are now on r31.

Re: Superhub2 Firmware Upgrade
 

Yup, me too.

Re: Superhub2 Firmware Upgrade
 

same here....

Re: Superhub2 Firmware Upgrade
 

Are you having the issue with the new firmware though?

Re: Superhub2 Firmware Upgrade
 

My Hub3s wifi light has been blinking green all day since yesterday but i can still use wifi and nothing else seems effect so that's a bit strange.

Re: Superhub2 Firmware Upgrade
 

Over the years of watching posts about the uncertainties in behaviour of various VM hubs, I can rest easy knowing that my SH1 decision to go modem mode and stick with it was the right decision.

Re: Superhub2 Firmware Upgrade
 

It's bloody passive aggressive is what it is, it blinks at me like it has a problem i check and i see nothing wrong. Make up your damn mind you silly white box.

Re: Superhub2 Firmware Upgrade
 

That would be a superhub 3 would it not?

Re: Superhub2 Firmware Upgrade
 

Yes it would be.

Re: Superhub2 Firmware Upgrade
 

You could always reprogram it with an axe. :D

Re: Superhub2 Firmware Upgrade
 

If i owned a axe i would love to use it for target practice.

Re: Superhub2 Firmware Upgrade
 

Think you'd struggle to find a good excuse for the SH2 to be in shards.

One of my turns

Re: Superhub2 Firmware Upgrade
 

Well so far my experience with both has been either amazing or "makes me want to throw it out of the nearest window".

Re: Superhub2 Firmware Upgrade
 

Well I have the SH1 and it's been in modem mode in all my possession. Can't see any problems. If you want control of your destiny just don't trust VM or their firmware.

Re: Superhub2 Firmware Upgrade
 

If i could afford a better router to just put the thing into modem mode i would.

Re: Superhub2 Firmware Upgrade
 

My sh2 is still on V1.01.11

Re: Superhub2 Firmware Upgrade
 

Currently have Superhub2 but am having my free super boost upgrade to 150 Mbps tomorrow.

Anyone have any idea what's involved and how long it takes please? Just wondering if there are any preparations I can make to make it easier.

Any helpful info greatly appreciated. TIA.

Re: Superhub2 Firmware Upgrade
 

Absolutely nothing to do or prepare for at all. Your shub will reboot tonight and a new config will drop down and away you go.

Re: Superhub2 Firmware Upgrade
 

Thanks for that. Just wondering why I had to book an appointment and why they are sending an engineer tomorrow, if it's all done remotely.

I currently have 100mbps and am being boosted to 150Mbps. Could be they are going to install SuperHub3 but I'll only really know tomorrow.

Thanks again for your help.

Re: Superhub2 Firmware Upgrade
 

Have you got a shub1?

Re: Superhub2 Firmware Upgrade
 

I think it's a SuperHub2 - black square, rounded edges on a stand with small round depression in the bottom right hand corner containing a pinkish Virgin Logo.

Re: Superhub2 Firmware Upgrade
 

I cant check atm because i am watching the tennis. Either way, shub 1 and shub 2 are technically good for 400mbits. I am on 200mbits with a shub 2 and never have any problems. From what i have seen over the last couple of weeks it looks like they are trying to push out shub3s now as a form of futureproofing for speed upgrades.

Re: Superhub2 Firmware Upgrade
 

I'm watching tennis too but you could well be right. If they dish out the fastest hubs they could be good for several upgrades saving unnecessary engineer visits by just having config downloads.

Re: Superhub2 Firmware Upgrade
 

Yodel aren't engineers.

Re: Superhub2 Firmware Upgrade
 

I have just had a look at the bottom of my shub and it clearly says shub2 (VMDG485) so you should be able to see which one yours is easily enough.

Based on jb's comment I wouldn't expect a tech visit tomorrow and instead expect Yodel to deliver the new shub which you can install yourself. I can't rember the last time Yodel brought me anything but hopefully they'll send you an email/text with a one hour time slot in the morning so you aren't stuck in all day.

The shub is easy enough to install. The important thing to remember is to use the new power adapter and cable that comes with the new and not leave the existing one in place. Connect the cables and turn it on and then ring the activation hotline, the phone number of which will be in the shub's box. It is an easy to use automated service which should get your shub up and running within 30 mins. You'll know when it has worked (if you aren't sat there watching for the reboot) because in its deactivated state it will have the original firmware (e.g. something like r11) and will only lock on to 1 downstream channel. When it has been activated and reboots to get the latest firmware and config file it will lock on to all 8 downstream channels and firmware will be r31. This is for shub2 mind you. If you do get a shub3 it will lock on to the maximum number of channels in your bonding group (more than 8) and I don't know what the lastest firmware revision is for shub3.

Re: Superhub2 Firmware Upgrade
 

Thanks for that. That's what happened last time when I swapped from SHub1 to SHub2.

It's no big deal but Virgin do build it up that an engineer will visit, asking for someone over 18 to be present and it will be something of an anti-climax if Yodel do turn up and it turns out to be a DIY job.

I'll let you know what happens. Thanks again for your help.

Re: Superhub2 Firmware Upgrade
 

By way of an update, a great guy called Mike, a real engineer, turned up at 11.44am. He swapped the old modem for the SuperHub3, set it up and even put it in modem mode for me. He said he was surprised that he had been called out to do this as usually the modems are sent out via Yodel.

Ironically there was another Virgin Media van just up the road updating someone else's superhub.

After everything was working,he left about 12.04 pm to do some external work in the Virgin Cable box up the road leaving a very happy customer.

Re: Superhub2 Firmware Upgrade
 

Sweet, glad to see it has all gone well.

Re: Superhub2 Firmware Upgrade
 

Cheers, thanks for that. Have a good day.

Re: Superhub2 Firmware Upgrade
 

Great news, enjoy your upgrade!

Re: Superhub2 Firmware Upgrade
 

Better put in for some overtime. Should be some easy shifts ahead

Re: Superhub2 Firmware Upgrade
 

Cheers everybody. Just tested it on speedtest.net and wow what a difference it makes.

Re: Superhub2 Firmware Upgrade
 

Modem upgraded to this the same time as maintenance work was done.
Modem mode certainly has an issue with draytek routers and it wouldn't connect in modem mode.
Solution in the end was to disable modem mode and then re-enable it and only then would it connect to the draytek router.
Funny thing in modem mode it would connect to my laptop albeit slowly.
So I fished out my spare 2920 draytek in case the 2960 packed up and that behaved in the same manner unable to get an ip address.

Re: Superhub2 Firmware Upgrade
 

It is supposed to allow the laptop to directly connect to the internet, that is the point of "modem" mode.

Re: Superhub2 Firmware Upgrade
 

When connecting to a router you don't want to use double nat hence you use modem mode which should connect perfectly as the shrub should only see a single device asking for a dhcp lease.
Double nat can cause issues and isn't a desirable feature.

Re: Superhub2 Firmware Upgrade
 

So as you have chose to reiterate what I have already said I am assuming you are actually correcting a mistake I made in reading your post and you are saying that the laptop connected to the internet when the shub was in modem mode even though you said the draytek wouldn't work? That must be right because single devices requesting dhcp leases and double nating are mutually exclusive because in order for the laptop to get a wan ip either the shub has got to be in modem which means the only device doing any nat is the draytek if it was working and if it was then it is the draytek which would have the wan ip and the laptop would have a local ip provided by the draytek :confused:

Re: Superhub2 Firmware Upgrade
 

I think it's one of the provisioning oddities with modem mode vs router mode, as the VM network sees a different MAC address you need to reboot (or possibly just release the lease) to make everything work again.

Probably a legacy of the old old old system of only allowing one MAC address to connect to their network, so you had to clone the registered address if you changed router. This was back before they started pushing combined modem/routers.

Re: Superhub2 Firmware Upgrade
 

Pretty simple.

Shrub was already connected to draytek on wan port correctly set to modem mode.

Maintenance by virgin so the shrub goes down. At some point new firmware gets pushed out either just before or just after the period of downtime.

Despite virgin media coming back up it fails to re-connect to the the draytek.

So either there is a problem with the Draytek or the Shrub

Clearly the Shrub is doing something as it's allowing the laptop to connect.

Use the spare draytek router to make sure the original draytek isn't broken.

Same result no connection.

So attach laptop and put it out of modem mode.

Now this where you seem to think it should be normal mode to connect to the router possibly????

As part of the test I wanted too see if the draytek would get an ip address in normal mode which it did so then I was double natted which I didn't want.

Put the hub back into modem mode and crossed fingers.

This time it came back up.

Remember the router will present itself to the Shrub as single device i.e single mac address so it should appear to the shrub just the same as a single laptop would. Therefore it should just get an ip address.

---------- Post added at 17:02 ---------- Previous post was at 17:00 ----------

Already rebooted both of them and the mac address remember wouldn't have changed in the meantime.

Clearly something got screwed slightly in shrub and swapping the modes unconfused it.

Re: Superhub2 Firmware Upgrade
 

No, you just didn't explain yourself properly in your first post

It is possible that the new firmware reverted the shub back to router mode (it has happened to be before), when this happens it needs a reboot to establish it's connection with VM as router mode and modem mode use different mac addresses for the outbound connection with VM. Similarly, a reboot would also be required in modem mode for the same reason each time your switch a device on port 1 (i.e. your different draytek routers) so it can learn the new macs and sort out the dhcp leasing from the CMTS. Chances are that if you had left your original draytek in place, put the shub back in modem mode and rebooted both devices everything would have been fine.

Re: Superhub2 Firmware Upgrade
 

I had rebooted both devices prior and no dice. Hence further investigation.