Flexible Discount
 

Six months ago, I was asked to call back to renegotiate my flexible discount. Today, I was offered nothing, why must VM lie? On a countdown to cancelling, enough is enough. :mad:

Re: Flexible Discount
 

I don't see how you were lied to. You were advised to call back in six months to re-negotiate. Having done so, you failed to get a further period of discount that is acceptable to you. Perhaps they're just getting fed up with you threatening to leave?

Re: Flexible Discount
 

I think they should be fed up with giving all these discounts out. There are there to make money and not support people who otherwise couldn't afford it.

I know people who pay their full price and accept it. It's not about not being smart and trying to save money. it's about living within their means Neither of them are on super incomes either.

It's why i am soon to be with an ISP who does not do the new customer only shiz. It's one price for all and same service for all. IMHO a better way to do it.

Re: Flexible Discount
 

Thought you were calling up today to get the 300 service?

Cheers

Grim

Re: Flexible Discount
 

If you think the service sucks and enough is enough I am bemused as to why you would stay because of discounts?

Avail yourself of one of the very impressive new customer deals available elsewhere :)

Re: Flexible Discount
 

It takes a lot more now to get your Loyalty Discount renewed than it did a year ago. It took me about 2 weeks to get my loyalty discount renewed. Plus got them to drop the new 12 month contract. So don't give up straight away

My package

Big Kahuna Bundle:

Talk Unlimited / TV Size: XL / V Box / 2 x TiVo / VIVID 200 Optical Fibre

Big Kahuna Bundle total £74.49

You'Re Receiving A £9 Loyalty Discount. If You Change Your Package You May Lose This Discount Which Will End 30-SEP-17
Promotional offer(s)CR £9.00

Phone line rental £17.99

My package total £83.48

Re: Flexible Discount
 

Seems matesrates is actually worth it now, I always thought retentions gave better prices

Re: Flexible Discount
 

Because in order to continue my subscription, VM CS implied (not a promise) that this discount would continue on the basis that I called back in six months. I too don't want to keep up this silly haggling but if customers know it's there for the asking, that's will happen. If other forum members coming up for renewal read this, my post will hopefully show that VM can't be relied on to keep their word, and make an informed choice.

---------- Post added at 12:25 ---------- Previous post was at 12:20 ----------

I don't know about you but the money flow is strictly one way between VM and me. They don't support me at all. Why didn't you help the people who pay full price by telling them about the discounts? Do you hate them. I tell people and they get a much better deal, there are plenty of others willing to do this. Paying full price doesn't get a better service.

---------- Post added at 12:27 ---------- Previous post was at 12:25 ----------

I didn't say the service sucks, it's the CS who mislead me IMO. I agreed to the rates they said but then 'pulled the rug' at six months.

VM should be aware of new businesses and competition available now, so yes of course I'll be considering them.

---------- Post added at 12:33 ---------- Previous post was at 12:27 ----------

Well done on getting the discount. Six months ago I asked what the flexible discount was for but they wouldn't explain. Not sure where the two weeks comes in, did you try again in two weeks or just get a different CSA?

Do you feel 23prince is helping to pay your bills?

OK my OP was a vent but why not?

Re: Flexible Discount
 

I haven't yet but I am planning to soon. I was referring to my FTTC which I also run. I always have a backup

---------- Post added at 14:01 ---------- Previous post was at 14:00 ----------

As long as I pay MY bills, Who gives a crap about anyone elses.

Re: Flexible Discount
 

Just got £60 discount & Big Kahuna for £60.99 for 12 months . I am happy no threats just asked what was on offer.

Re: Flexible Discount
 

Well I actually called at the time to see why the original package I was on was more expensive than the same one they were offering out of the package deal.

So they changed it £56 a month for 9 months then £97 after that but I wont be paying £97 they said to me call in 9 months time and they would be happy to do a deal so if I find they are cheating me out of £97 when I said to them £86 was too much then I will take it further

Re: Flexible Discount
 

I'm guessing in 9 months time you'll be locked I'm a contract

Re: Flexible Discount
 

Bit confused. You don't get to decide what you pay for the service. You will be billed in advance and if you don't want to pay that rate cancel.

If they haven't tied you into a contract I'm not sure what they will do. You can't expect to pay the intro rate then not pay the ongoing one for a while afterwards?

Definitely find out what it is going to after the promotional period, though, but if a deal was struck on the same terms as a new customer there may be some grief ahead.

Or the retentions team may offer you anything you want to stay, which is pretty common :)

Re: Flexible Discount
 

It was my wife that called them. the women on the phone moved us upto 200m BB and inc the movie package as well for £56 a month (£97) a month after 9 months my wife did say the original package of £87 a month was too much (out of contract on the premier package) so the women on the phone said not to worry about the £97 at the end of the 9 month period as they would be able to do a deal again if we phone them.

Re: Flexible Discount
 

LOL, all VM say is "there's nothing we can do".

Re: Flexible Discount
 

I had a similar issue earlier in the year with line rental saver. I've paid the £120/year for some time and was told this offer would continue to this year - all I had to do was call in (the agent even put a note saying so on my notes).

When I phoned as agreed I was told no deal. As Sky had a 50% off for 12 months offer running I just gave VM my 30 days notice (didn't want to move to Sky as Mrs G doesn't like the colour of the Sky guide :confused:).

A few days later VM called to see what they could do to make me stay, I suggested keeping their promises would be an idea so she did the line rental for £120 and put a monthly credit to cancel the price rise and reduce the price (without me asking). She also put another note on the account to say the line rental saver would continue at £120 for another year.

I had to agree another 12 month contract but was happy with that. Our package is:
1terabyte TiVo
500 gigabyte TiVo
XL TV
Talk unlimited
Caller display
£5 08 calls
200 Mbps internet

Basic price £67.99, we get two loyalty discounts of £3 and £11 so pay £53.99 (plus line rental saver at £10/month).

I didn't enjoy threatening to leave but a promise should be kept.

Cheers

Grim

Re: Flexible Discount
 

That's a really big problem. Retentions agents shouldn't be making promises like that although it's not surprising they do. They seem to be loose cannons at times, doing as they please to try and get the commission and hit their targets.

Re: Flexible Discount
 

If the system allows the discount codes people will use them. If they hadn't of phoned me I would of happily moved on (I didn't expect a call). Like most utilities there are other suppliers out there.

Cheers

Grim