Cable Forum

Cable Forum (https://www.cableforum.uk/board/index.php)
-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   General : Does everyone have very variable speeds with cable? (https://www.cableforum.uk/board/showthread.php?t=33702654)

eightace 26-03-2016 17:21

Does everyone have very variable speeds with cable?
 
I am moving to a cabled area and can potentially get the 300Mb option. Very tempted as moving from an area in the sticks with 1-2Mb ADSL!!!

I keep seeing problems with Virgin cable and oversubscribed areas and speeds dropping dramatically in peak times.

Is that the norm? Is it very annoying or just a little bit? Is there a way of knowing if I will be in a heavily subscribed area?

If I see that can I cancel within my 14 days cooling off period?

I have no wish to get into a fruitless discussion with Virgin tech support and me telling them things aren't ok and them telling me they can't see a problem so if it is likely there is great variability in speeds I will go with fibre and a good ISP.

Thanks

Kymmy 26-03-2016 17:32

Re: Does everyone have very variable speeds with cable?
 
I live in a village with the only choice being ADSL @ 12-16 mpbs or VM @ 200 Mbps

My VM is rock stable, Usenet comes in at 200+. Very few if any out lying areas suffer from congestion.

PS..welcome to the forum, which area are we talking about?

JordanTheToaster 26-03-2016 17:41

Re: Does everyone have very variable speeds with cable?
 
I rarely ever drop bellow 300, mostly sticking around 312-314 but i'm pretty lucky with my area.

techguyone 26-03-2016 17:43

Re: Does everyone have very variable speeds with cable?
 
In my experience you either get full speed or nothing because it's broken. No in between (unless you've been temp capped if they still do that)

MUD_Wizard 26-03-2016 18:02

Re: Does everyone have very variable speeds with cable?
 
Quote:

Originally Posted by eightace (Post 35829376)
I keep seeing problems with Virgin cable and oversubscribed areas and speeds dropping dramatically in peak times.

Is that the norm?

It's the norm for some cables in some areas, while other cable's in the same area can be fine. Usually big student areas are to be avoided.

My area in Glasgow has always been rock solid on download speed, whichever tier I'm on. Currently I'm on 70/5.

http://www.thinkbroadband.com/speedt...0851618816.png

There are known blackspots. Searching the forum using your postcode may give an idea. Though you won't really know until you try it, as I said some cable nodes even in badly affected areas are fine. You can always cancel if it's not great.

Avoid Wolverhampton at the moment as they're doing upgrade work on the hub site.

Quote:

Originally Posted by eightace (Post 35829376)
Is it very annoying or just a little bit?

Being in an over-utilised area would range from mildly irritating to damn-right impossible to use. Thankfully my area has always been ok. If your area has never been over-utilised, then it's unlikely to become over-utilised.

Quote:

Originally Posted by eightace (Post 35829376)
Is there a way of knowing if I will be in a heavily subscribed area?

No. Other than searching the community forum community.virginmedia.com for reports of faults. It's just a case of try it and see.

Quote:

Originally Posted by eightace (Post 35829376)
If I see that can I cancel within my 14 days cooling off period?

Yes, you still have rights depending on how you purchase and the contract terms.

The good thing is you get the speed you get from day 1 and unless your power levels are majorly out on the hub or there's a temporary SNR fault, things won't change from there. So you should know on day one where you stand.

Quote:

Originally Posted by eightace (Post 35829376)
I have no wish to get into a fruitless discussion with Virgin tech support and me telling them things aren't ok and them telling me they can't see a problem so if it is likely there is great variability in speeds I will go with fibre and a good ISP.

Thanks

Any technical problems, post here or on the community forum and someone will help. Much better than calling in.

One thing to check before hand: That your devices are capable of over 100Mb. Can't tell you how many times I've seen people on 200Mb claiming they're getting 50Mb on an iPad1 or laptop only to find its their devices at fault.

eightace 26-03-2016 18:05

Re: Does everyone have very variable speeds with cable?
 
I am soon to be in Jesmond in Newcastle which has a lot of students so I expect things will be pretty choked up but I'm not keen on getting things set up if it constantly disappoints. Anyone able to comment on the 14 day cooling off period?

MUD_Wizard 26-03-2016 18:23

Re: Does everyone have very variable speeds with cable?
 
Quote:

Originally Posted by techguyone (Post 35829385)
In my experience you either get full speed or nothing because it's broken. No in between (unless you've been temp capped if they still do that)

There's been no traffic management on the downstream for well over a year now.

The upstream is still traffic managed on all regular tiers, except for the 300Mb homeworks add-on, which is semi-business add-on for residential customers on 200Mb and a special case.

https://my.virginmedia.com/traffic-m...hresholds.html

http://store.virginmedia.com/discove...homeworks.html

---------- Post added at 19:23 ---------- Previous post was at 19:06 ----------

Quote:

Originally Posted by eightace (Post 35829388)
I am in Jesmond in Newcastle which has a lot of students so I expect things will be pretty choked up but I'm not keen on getting things set up if it constantly disappoints. Anyone able to comment on the 14 day cooling off period?

It's not guaranteed to be bad.

Jesmond and NE2 seems ok from what I can see on the community forum (assuming the search is working right).

Most reports are from 2012 in that area.

You'll just have to try it.

Seems to be other parts of Newcastle that are bad.

Chrysalis 26-03-2016 19:17

Re: Does everyone have very variable speeds with cable?
 
As others have said some areas are fine others are chaotic.

Since VM allow you to cancel without penalty "after" installation it might be worth a punt.

A competitor tried to highight this in advertising by saying VM average peak time speeds are lower but the ASA banned the AD so as things stand the congestion issues dont affect VM's marketing so no motivation for them to fix the bad areas.

Ken W 26-03-2016 19:20

Re: Does everyone have very variable speeds with cable?
 
Quote:

Originally Posted by eightace (Post 35829376)
I am moving to a cabled area and can potentially get the 300Mb option. Very tempted as moving from an area in the sticks with 1-2Mb ADSL!!!

I keep seeing problems with Virgin cable and oversubscribed areas and speeds dropping dramatically in peak times.

Is that the norm? Is it very annoying or just a little bit? Is there a way of knowing if I will be in a heavily subscribed area?

If I see that can I cancel within my 14 days cooling off period?

I have no wish to get into a fruitless discussion with Virgin tech support and me telling them things aren't ok and them telling me they can't see a problem so if it is likely there is great variability in speeds I will go with fibre and a good ISP.

Thanks


I am on Virgin cable 100 Mbs and always get 106 Mbs solid.

InsaneNutter 26-03-2016 21:44

Re: Does everyone have very variable speeds with cable?
 
I've been with Virgin, formerly NTL for the since the dial up days in 2000ish.

99.9% of the time you will get the advertised speeds with no problems, that said Virgin have been down or on a go slow here more this year than the last 15 years combined.

With an idle internet connection this is the best ive got for the last 4-5 days now:

https://www.cableforum.co.uk/images/local/2016/03/2.png

That happened for a few weeks in November last year also, however eventually sorted it's self out.

MUD_Wizard 26-03-2016 23:56

Re: Does everyone have very variable speeds with cable?
 
Quote:

Originally Posted by InsaneNutter (Post 35829414)
I've been with Virgin, formerly NTL for the since the dial up days in 2000ish.

99.9% of the time you will get the advertised speeds with no problems, that said Virgin have been down or on a go slow here more this year than the last 15 years combined.

With an idle internet connection this is the best ive got for the last 4-5 days now:

https://www.cableforum.co.uk/images/local/2016/03/2.png

That happened for a few weeks in November last year also, however eventually sorted it's self out.

Most likely an SNR fault, which happens at least twice a year on VM.

vm_tech 27-03-2016 07:57

Re: Does everyone have very variable speeds with cable?
 
Quote:

Originally Posted by MUD_Wizard (Post 35829423)
Most likely an SNR fault, which happens at least twice a year on VM.

SNR issues affect a nodal area. So to say it happens at least twice a year is completely wrong, it's pot luck. In my 2 and a half years as network engineer I was responsible for Approx 330 nodes. Some nodes I went to multiple times, others I didn't visit at all.

---------- Post added at 08:57 ---------- Previous post was at 08:55 ----------

99 times out of 100 caused by loose connectors or dodgy home ran cable

MUD_Wizard 27-03-2016 13:05

Re: Does everyone have very variable speeds with cable?
 
Quote:

Originally Posted by vm_tech (Post 35829430)
SNR issues affect a nodal area. So to say it happens at least twice a year is completely wrong, it's pot luck. In my 2 and a half years as network engineer I was responsible for Approx 330 nodes. Some nodes I went to multiple times, others I didn't visit at all.

Yeah. I don't actually remember making that post, I was so drunk last night. :D

Paying for it now though.. Whisky and red wine, bad combination. :(

23prince 27-03-2016 22:11

Re: Does everyone have very variable speeds with cable?
 
Quote:

Originally Posted by JordanTheToaster (Post 35829383)
I rarely ever drop bellow 300, mostly sticking around 312-314 but i'm pretty lucky with my area.

LOL you've had it a few days man. When it's a few months/years then use it as an example

:P

---------- Post added at 23:11 ---------- Previous post was at 23:10 ----------

Quote:

Originally Posted by eightace (Post 35829376)
If I see that can I cancel within my 14 days cooling off period?

Virgin give you 28 and as such they bill for 2 months at a time at the end of the second month. Or always did for people I know who were on it.

Kymmy 28-03-2016 14:05

Re: Does everyone have very variable speeds with cable?
 
1 Attachment(s)
Here's a small graph of the ip using dslreports, first test was November last year, middle two were January this year and the fourth test was 5 minutes ago.

http://www.cableforum.co.uk/board/at...1&d=1459173918

eightace 28-03-2016 18:25

Re: Does everyone have very variable speeds with cable?
 
A few speed tests over a 6 month period don't give me enough to go on. I was more interested in whether speeds dropped in the usual rush hours of 6 until midnight for instance. Anyone recorded 24 hours of download speeds to see if there is a big drop?

Ignitionnet 28-03-2016 21:56

Re: Does everyone have very variable speeds with cable?
 
Quote:

Originally Posted by eightace (Post 35829609)
A few speed tests over a 6 month period don't give me enough to go on. I was more interested in whether speeds dropped in the usual rush hours of 6 until midnight for instance. Anyone recorded 24 hours of download speeds to see if there is a big drop?

Someone with a Samknows box should be able to help you out here.

Anyone who has done that manually really needs a hobby.

MUD_Wizard 28-03-2016 22:47

Re: Does everyone have very variable speeds with cable?
 
Quote:

Originally Posted by eightace (Post 35829609)
A few speed tests over a 6 month period don't give me enough to go on. I was more interested in whether speeds dropped in the usual rush hours of 6 until midnight for instance. Anyone recorded 24 hours of download speeds to see if there is a big drop?

Samknows and ISPReview have been showing that kind of data for years.

http://www.ispreview.co.uk/index.php...eak-times.html

See some of the back articles on ispreview for bandwidth trends, which only shows a widening gap of higher variation in speeds over peak-time periods as speed tiers increase.

VM also publish selected data on their site: http://store.virginmedia.com/broadband/speeds.html

Though averages will be pretty useless to you as some areas will be far worse and some better, very different to the average. So if you like the average you may not get it.

The only way you'll find out is to try it!

http://www.did-you-knows.com/did-you...ts/average.php

hedgie 29-03-2016 08:24

Re: Does everyone have very variable speeds with cable?
 
My personal experience in the WA5 postcode. Judging from the VM help forum plenty of others have a similar pattern in this area.

I'm on a 152Mb tariff and during the day get max speeds all the time. Until about two months ago evening and weekends were awfull with speeds down in sub 10Mb range

Recently work has been done in the area including refitting the local street cabinet.

Now peak still drops but its rarely drops below 60Mb and we have no evidence of buffering on streaming video including 4k Netflix and the kid seems reasonably happy with Xbox performance.

This is only one snapshot of one house in one postcode.

horseman 03-04-2016 17:10

Re: Does everyone have very variable speeds with cable?
 
Quote:

Originally Posted by eightace (Post 35829609)
A few speed tests over a 6 month period don't give me enough to go on. I was more interested in whether speeds dropped in the usual rush hours of 6 until midnight for instance. Anyone recorded 24 hours of download speeds to see if there is a big drop?

Two BN3 nodes in Brighton:

BN35L_ V200 on SH2AC (8x2 channels):

< Downstream March hourly plots >
< Hour of Day Average >
< Monthly Average >


BN37N_ V200 on SH3(16x2channels):

< Downstream March hourly plots >
< Hour of Day Average >
< Monthly Average >

eightace 03-04-2016 19:31

Re: Does everyone have very variable speeds with cable?
 
Thanks horseman.
Not too bad I think. The graphs exaggerate the drops in speed but in the big scheme of things it doesn't look a great hardship in the busy evening hours.

What did you use to get those graphs?:idea:

MUD_Wizard 04-04-2016 14:09

Re: Does everyone have very variable speeds with cable?
 
Quote:

Originally Posted by eightace (Post 35830746)
What did you use to get those graphs?:idea:

He got them from Sam, who Knows a lot about broadband..

https://www.samknows.com/about

(Horseman may be incommunicado, putting his antenna back up in his beach hut.. I mean caravan)

Rik 11-04-2016 10:31

Re: Does everyone have very variable speeds with cable?
 
Its a bit of a lottery!

Totally dependant on the area where you are, luckily Luton which I connect to is pretty good and I get the speed advertised!


All times are GMT. The time now is 21:06.

Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2026, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum