Difference Between Superhub 3 & Superhub 2ac?
 

What is the difference between the two?

Re: Difference Between Superhub 3 & Superhub 2ac?
 

+1-ac. :p

Have you not noticed all the threads about the SH3 in this forum? Reading them might give you the info you want.

---------- Post added at 19:01 ---------- Previous post was at 18:49 ----------

The SH3 is a TG2492LG-VM which is a variant of the TG2492S, spec here:
https://www.arris.com/globalassets/r...ts/tg2492s.pdf

The SH3 comes in a white box with no USB port, disabled telephony ports and a LG/VM specific firmware and GUI. i.e. locked down.

The GUI and firmware still have issues to be ironed out, so if you're thinking of trying to get one stick with the SH2ac for now. They're not on general release yet anyway.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

They seem to be. My neighbour had Vivid 100 installed last week and got a Hub 3.0 ..

Re: Difference Between Superhub 3 & Superhub 2ac?
 

A limited number are on trial for regular customers, mainly those on 200Mb. But as far as I know you can't requst a SH3, as some users have found out. VM decide if they're going to give a customer one or not. Probably stock related.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Right now you'd be better off with a SH2AC, tried to get VM to replace my SH3 for one but they said they had no more in stock as they were replacing them all with SH3s :(

Re: Difference Between Superhub 3 & Superhub 2ac?
 

the main as far as I am concerned is that shub2 will bond to a maximum of 8 downstream channels and shub3 will bond to a maximum of 16 (it depends what the bonding group size is locally). And if you don't understand what that means, it means there is more juice available to you and you are more likely to achieve max speed if you are on a higher tier.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

All new BB installs get a sh3 now

---------- Post added at 19:39 ---------- Previous post was at 19:38 ----------

Bollocks, Ive got loads in my van, still got sh1s too

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Ah that explains why there's no central inventory stock or shortage - they're all in the back of a certain Field techs red&white transit! :rolleyes:

But we do all hope you don't have the sh1 T's as well!! :sick:

Re: Difference Between Superhub 3 & Superhub 2ac?
 

This is one of those times which just frustrates the hell out of me. I am not a business person but if I were I would be asking

a) why have we got 4 variants of cpe still actively being installed
b) why oh why are we still giving out shub1s which are 6 years old, ****, and we have got far better equipment to give customers for the same price.

When everything is about wifi these days why give the customer the worst thing going? Somebody sack the customer service director please! I am like Judge Judy; I don't like things that don't make sense and it does my head in :banghead:

If it was me I would kill two birds with one stone and every new install and all swaps would be with a shub to a) give the customer the latest wifi b) give the customer the latest equipment to cope with not only current, but future speed upgrades (16 ds channels)

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Phew thank &deity above you're not! :dunce: Otherwise I'd seriously have to advise the wife to sell her two LG class C shares! ;)
If any fool took your request seriously and started scrapping all the legacy Hub inventory without first ensuring the new Hub vendors had the ramping capacity to supply the shortfall and avoid turning away new RGU's then VM could be in a worse situation with bad PR than the current network rollouts are causing!

That's assuming the board accept the CAPEX increase hit on bottom line for the 9 Million Hubs you'll need to order during next 5yrs! (Remember 4Million re Project Lightning + replacement for existing 4.9M users) :mad: pmsl....

I'd stick with just managing your army General and leave business to those that know! :cool:

Re: Difference Between Superhub 3 & Superhub 2ac?
 

that is what planning is for and you would obviously ensure you had secured enough stock should you decide to embark on such an endeavour. That being said, it obviously how Vm choose to operate because every rollout turns into a fiasco and everyone gets pushed back at least once. You are not telling me that every part or every tech in every area has a problem which requires dates be pushed back by at least 3 months. The planning problems are systemic are lie higher up.

if they are already planning to buy new hubs why oh why are they still buying shub1s when they must be able to get the shub2s for the same price?

who said anything about replacing every single shub? I said new installs and swaps (i.e. for tech visits). If you are telling me every customer needs a tech visit then something is wrong. It is a progressive approach which you can plan for buy looking at the current call out rate. If you need to do a swap why would you replace a shub1 which is 6 years old with another shub1. Do yourself a favour and replace it with a shub2ac or shub3 and you are reducing potential problems in the future and the customer is happy because they think they are up to date with the latest technology.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

I doubt they are still buying SH1's most likely refubing them as replacements.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

I wouldn't be doing that either. There should be enough shub2s around by now to keep them going.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Most customers aren't running regular speed tests, aren't checking their power levels on a regular basis and could barely care less which iteration of Superhub they have as long as it isn't causing them issues.

As far as potential problems go have you read all of the issues with the SH3? It shouldn't be in anyone's hands right now let alone be the standard equipment.

---------- Post added at 00:05 ---------- Previous post was at 00:02 ----------

The SH3 is a 24 downstreams, 8 upstreams device.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

As far as I am aware, my neigbour who has the Hub 3.0 on Vivid 100 is not having any problems ..

Re: Difference Between Superhub 3 & Superhub 2ac?
 

I might try speaking to someone else tomorrow and see if I can get one then!

Re: Difference Between Superhub 3 & Superhub 2ac?
 

There is problems for everyone as the firmware is far from ready, but it improves with every update.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

I see Horseman you've been replying to my posts on the VM forum over my BB speeds I use a different user name there though as the VM account is in the wifes name

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Works fine for me. So not "everyone". Maybe a small percentage who use specific features and don't have the latest firmware.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Sorry didn't realise it was against CF T&C's to patronise another Cable website? :dunce:

Can't help you with your gender orientation either I'm afraid although I have gelded the odd stallion in a previous life? :p:

Re: Difference Between Superhub 3 & Superhub 2ac?
 

just simply making a passing comment

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Oh NP, I pass quite a few myself but always remember to flush afterwards and wash my hands! :dunce:

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Well it works fine for me too with the latest trail firmware but for the people not on the trial won't they still have issues?

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Re: Difference Between Superhub 3 & Superhub 2ac?
 

My view was based on people with games consoles stuck on a strict NAS, i would think most households with kids would have a console.

But i agree if someone just wants to web browse and check email they won't see a problem with it.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Just to follow this up: The SH3 being capable of 24 channels and most people seeing 16 (twice the 8 of the SH2) sounds good in theory, but the reality has been somewhat...lacking. From my own personal experience and the experience of others on here and in the trialist forum, what seems to happen is you either get full speed in areas with no congestion (i.e. same as the SH/SH2) or marginally worse performance in areas with congestion.

If you're thinking of getting a SH3 just to help with the congestion in your area, don't bother, it seems to make little difference and can actually be worse. The only benefit of having a SH3 will be a clear path to the next speed tier without requiring a new device or engineer visit - and who knows when that will be.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Annoyingly, those are all the things I do.

Had another shot at getting a 2AC out but they were having none of it, they said they could send an engineer out, I'm thinking maybe if they do, I can get him to swap it for a 2AC but it's a massive waste of everyone's time to do that.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Depends on how important it is to you to have the kit that does what you need it to do.

You could always stick it in modem mode and use your own router.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Yep, looking at AC routers now, probably be best in the long run anyway

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Well that cracked me up :rofl:

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Ive been sent to do this, customer threatened to leave unless a SH2AC was installed

Re: Difference Between Superhub 3 & Superhub 2ac?
 

I managed to get them to agree to send one out, at a cost of £14.99... I told them where to go :)

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Indeed it is.

Honestly, for anyone even remotely technical, it is better to get your own routers than to use ANY Superhub, but the SH3 is another story.

It has the capacity to be a good device, but frankly being "rushed out the door" so to speak does not excuse the glacial pace of progress on the firmware front.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

I find it crazy how there's been a few trialist releases that have fixed issues, yet "Normal" customers are still stuck on an old, buggy firmware.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

It would be crazier to push out untested firmware to the public. A firmware with known bugs is better than a firmware with unknown bugs.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

I'm still on old firmware with my hub 3 apparently missing 2 of them either down to bad luck with the update going through or down to the fact I did a hard reset of the router and it reverted it back to old firmware.

The only thing I can go with is the wifi range of the hub 3 is pretty decent

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Whats the issues with the hub 3 then? .

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Yes you can't hard reset a trial modem or the firmware reverts, also the modem MUST be on and connected otherwise you will miss the trial firmware updates.

There is a thread on the trials forum for missed updates.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Perhaps the trialists are at fault here. Telling a consumer you are on 2 firmwares down the line to them and at least one of the two sorts out the problem does not help at all.

NDA comes to mind.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Seems Superhub 3.0's are popping up on ebay from time to time.

Even though when customers purchase VM equipment from ebay it will not work on your account. (Wish VM would start trolling ebay more often removing said equipment.)

Superhub 3 listing.
http://www.ebay.co.uk/itm/Virgin-med...wAAOSwr7ZW6HjC

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Idiots will always buy a bricked device.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Strange eh?!? :P

Hopefully VM/LG have learned a lot from the whole NETGEAR Router issues the past few years.

The ARRIS seems like it could be a great device from what i have seen online.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Why? Surely it's ebay that should not allow it

Re: Difference Between Superhub 3 & Superhub 2ac?
 

eBays problem, like many US based sites, is they use a reactive, rather than proactive policy on things like this.

Rather than a detection system that goes "Hmm, that looks like something you can't sell" and stop you, their system relies on people reading the rules and if not, getting reported.

Anyway, I think a few posts on here have went way beyond NDA and talking about SH3 trial specific stuff should not be here.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

You know, I don't think any of the trailists actually signed any kind of NDA....

Re: Difference Between Superhub 3 & Superhub 2ac?
 

I am 1 of them and never have been asked to sign any NDA with any of the 3 SH trials I have been on.
I don't talk about it at all but once the thing is in circulation to the general public that seems the trial is over.

I understand that if I want to be selected to be on trials for other future products then act in a way that Virgin want you to but with SH3's appearing on Ebay and being handed out to customers that I would say kind of ended the trial.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

But didn't trialists accept certain conditions as part of the sign up? I suppose ultimately it's down to the individual what they post but they may want to mindful before they click the submit button. Unless they don't want to enjoy trials in the future.

Cheers

Grim

Re: Difference Between Superhub 3 & Superhub 2ac?
 

I agree in most cases, but it's been posted a few times that these firmware updates fix most the issues with the original SH3 firmware.

Not sure why VM won't accept non-trialists who have the SH3, onto the trial if they are willing to accept the beta status of it all

Re: Difference Between Superhub 3 & Superhub 2ac?
 

I think it'd be too much work to get more people onto it at this stage. As it's abundantly clear now that those of us on the trial are on a different firmware, the task to push out that firmware to specific devices is not a task they want to be increasing workload on. We've also got the privy information of previous firmware versions and can test and feedback as such.

Why they released the Hub 3 to the general public with the issues you're having, I couldn't answer given all the time in the world.

In regards to NDA, I would say it was more of a gentlemen's agreement than any legal binding contract.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

The Tivo Trials NDA is a digital signature. Ooops I meant the XXXXXX Trial NDA requires a digital signature.

Since VM staff on Community (non Trial) forum are also confirming that a fix is available on future firmware release then it appears that some "envious"(?) non trialists are seeking the opportunity to incite a "witch-hunt" as some sort of "selfish spoiled brat pay-back" vendetta.

Shame really as they had every opportunity (and would be most welcomed) to join the Beta ranks - the more the merrier. Unfortunately as mentioned the Admin effort for Trials coordinators should not be understated,

Re: Difference Between Superhub 3 & Superhub 2ac?
 

How would you go about joining the XXXXXX Trials?

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Well there you go, straight from the horses mouth (pun intended).

You need to be a master at cleaning your browser history ;)

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Oh, so it that sort of trial ;)

Seriously, how do you join a *cough* Tivo *cough* trial?

Re: Difference Between Superhub 3 & Superhub 2ac?
 

If that was aimed at me, I wasn't with VM when they were asking for trialists so I couldn't apply :( - I never expected to get trialist hardware as a "normal" customer.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

IIRC it is part of the terms when you apply to be a trialist.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

I genuinely don't remember seeing any T's & C's, but it was a while ago we all signed up. I was keeping an eye out on it but there really wasn't anything beyond boilerplate stuff.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

It was a long time ago when I had a VM account that I signed up to be a trialist but I'm sure an NDA was there. I don't mind being wrong though.

I know there was when signed up as a trialist for BT when I was with them so I may be getting confused.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

I can't say 100% for sure either way. It was a surveymonkey thing we filled out, it only really asked for a forum username and email - after that, we got an email saying we were in.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Quick update, managed to get one of forum team to send me a 2AC the first time I asked, for free.

So much easier than CS!

Re: Difference Between Superhub 3 & Superhub 2ac?
 

What happens to the SH3 do they want it back?

Personally i think it was a mistake moving to a SH2ac as i am sure it wont be long before you get new firmware which would hopefully solve your problems and when the time comes you want the SH3 back they may charge you.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

They've not said they want it back so I'll see if they send it with a return pouch, but is there any reason I'd want the SH3 over the 2AC? Other than the available channels, my area has 16 but we've never seen any congestion on previous hubs with 8 channels so would I right in thinking it'd be fine for 200Meg (can't see us wanting anything quicker any time soon) and the 20meg upload when it comes?

Re: Difference Between Superhub 3 & Superhub 2ac?
 

At some point you will need 16 downstream channels i think, package depending.

I am really surprised you chose a SH2ac rather than your own router and the SH3 in modem mode with the risk of losing your SH3 and being charged for it when you want it back.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Couldn't convince my flatmate to invest in one, and they're sending this out for free anyway so in the short term this is likely the best option.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

SH3 is the only current long term solution assuming you ever want >300Mbps Tiers in the future? If you can't keep the SH3 (simply state that you need 4 week testing on SH2AC without the unacceptable inconvenience they have already caused trying to fix the problem).

I have all the hubs but then I'm constantly in Beta trials for last 6 years which is of course not a normal customer usage profile.
Quite obviously I couldn't afford to test anything for VM if I didn;t have that ability, as it would be a waste of my time (more expensive than any equipment after 2hrs of my testing time! :cool: )

Re: Difference Between Superhub 3 & Superhub 2ac?
 

I think I'll do that, hang onto the SH3 for as long as I can (assuming they want it back) and hopefully there's be a public firmware update for it by then :D

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Invest in one yourself, when your flat mate moves out you'll still have it :)

Re: Difference Between Superhub 3 & Superhub 2ac?
 

True. I'm actually looking at one of the unifi ac-lr units mentioned elsewhere here, would still need the hub in router mode but the wireless would be a lot better.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Just keep in mind that the Unifi stuff relies on a separate "controller" that you have to run (Think of it as an application), or you can pay them a subscription to run it in the cloud. It's not like consumer routers where you just log into them by pointing your browser at them.

They are quality devices though.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Thats ok i already have a server running here i could run that off. Did a load of research on it yesterday and they seem like good devices!

Re: Difference Between Superhub 3 & Superhub 2ac?
 

We have 2 of the AP's in our office and all of our switches are Unifi, plus a couple of our VoIP phones. The integration is really neat.

My only issue with them is if they don't give you an option for something on the controller, it can be a ball ache enabling it - i.e. site to site VPN.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

I don't think that will be an issue if I just get the one for our flat, but that's worth bearing in mind as I was thinking of maybe getting one for work and we do use stuff like site to site VPN.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

The Unifi stuff is nice, the site-to-site VPN example is only an issue if you use the USG (Unifi Security Gateway), there's nothing in the controller to do this except with another USG, but you can ssh in to set those settings. If you have a different appliance for your S2S VPN, it's not a problem.

I'd highly recommend them for Small businesses, the configuration is a doddle and they're so easy to manage, it's literally the edge cases that can be a pain to do but if you're ok with SSH, then it's a non-issue.

Re: Difference Between Superhub 3 & Superhub 2ac?
 

Yep I'm fine with SSH, I'm just reading on some of the stuff you can do with the linux OS on it, seems pretty good if you have the time and knowledge to mess about with.