SH1 - Firmware BUS_V2.37.17
 

Hi all,

This may have already been discussed in another thread but I thought I would share anyway.

To give some background: We have a 50M connection with 5 static IPs (routed subnet) and a SuperHub 1 which has caused nothing but problems since day one (literally)! As learnt from others in this forum, modem mode is a no go - no settings would work so I set up the SH in router mode and used the second static IP on our Draytek router. Even in this set up the connection would go down at least once every 1-3 days, either the unit would need to be restarted manually or I was able to connect to the WAN IP of the unit and restart it, for some reason it was usually that the unit didn't know anything was connected to the LAN port which was the problem - hence no connection on site but the GUI was reachable off-site using the WAN IP (if it was still responsive).

I have been watching the forum on news of the SH3 and called Virgin Media last week to complain again and request for a SH3 which I was previously told would be given for free to suffering businesses with a SH1. The adviser explained that this offer is no longer valid as they have a new firmware version for the SH1 - BUS_V2.37.17 which was applied remotely a few days later.

Our SH1 has been running for over 8 days now without any problems! No connection drops, no random restarting and the GUI has been responsive every day. Hopefully this firmware makes the SH1 stable.
I'm pretty sure I've never seen the system up time above 4 days until now.

One interesting note is that there is no longer an option to put the unit into Modem mode and the GUI is slightly different.

So, if you are still having problems with the SH1 in router mode - give Virgin Media a call to apply the new firmware.

We'll have to wait until the SH3 supports multiple static IPs (routed subnet) before we can upgrade to the new speeds.

Re: SH1 - Firmware BUS_V2.37.17
 

Interesting - I was originally told they wouldn't issue any further business SH1 firmware. Ironic this is available when the new business superhub is available, and hopefully soon will be with routed subnet as an option

Re: SH1 - Firmware BUS_V2.37.17
 

Surely you mean the Hitron CGNv4?

I haven't heard any intention to deploy the SH3 for business and it's not in the current business trial, which I'm on.

I have a Hitron with one subnet of 13 static IP's.

https://www.upc.ro/pdf/manuale/inter..._datasheet.pdf

Re: SH1 - Firmware BUS_V2.37.17
 

Yes that's what I heard too, they must have found a way to fix the firmware problems and save money by not replacing units.



Yes thats the one I was referring to. I had assumed that the new hub will be available for businesses whenever the firmware was ready. If I wanted to upgrade from 50MB to 100MB or 200MB speeds would I not get a new/different hub?

Looking at the VM Business website, at the moment there is no option to order a new connection with more than one static IP, regardless of speed (in our area anyway).

Re: SH1 - Firmware BUS_V2.37.17
 

I just called VMB and the guy I spoke with didn't know anything about it. I think I am best calling up on Monday and asking.
If they have finally fixed this I will be very pleased as this has been ongoing for over a year.
is there any chance of a screenshot of the 2.37.17 release?

Re: SH1 - Firmware BUS_V2.37.17
 

The business service will not offer the SH3, they have elected to go for a different device altogether.

None of the newer Business services currently offer more than a single fixed IP address. The website is a bit of a mess because there isn't mention on the main pages of the 50 Mb/s package, but it is still available, but as it is now delivered via the Hitron it will only support 1 dynamic or 1 fixed IP address. The routed subnet option is on trial now on the Hitron, but not yet available to order. I was told they expect that to be available late May.

The older 50 Mb/s service was delivered with the SH1 with business firmware, which supported the option to implement single and multiple fixed IP addresses. I am not sure if they would still install that option for you if you really needed routed subnet.

Modem mode is also not available in the released version of the Hitron firmware, but is also in the pipeline.

So as it stands, with the new business services, there is no way to set things up such that the publicly routable IP address is on your own equipment behind the Hitron - since that would require either modem mode or a routed subnet option, neither of which are available.

Personally I think this is a bit of a miss on VMBs fault, and they should have either selected a device that did support their fixed IP options from launch or waited until the firmware to support that was ready for launch with the Hitron.

Clearly the development effort is done since it is on trial, so hopefully if no major issues are discovered, requiring rework, it will be on track to launch soon.

Re: SH1 - Firmware BUS_V2.37.17
 

I've found their call agents seem to have different levels of understanding and knowledge.


Login page no longer has a Username field:

https://www.cableforum.co.uk/images/...2016/02/14.jpg



Settings page no longer has any mention of modem mode:


https://www.cableforum.co.uk/images/...2016/02/15.jpg



Advanced settings showing the new firmware version:


https://www.cableforum.co.uk/images/...2016/02/16.jpg

Re: SH1 - Firmware BUS_V2.37.17
 

Fill in the 'Got a Question or request' from here. I did this yesterday evening to ask for the new firmware to be sent to my Business SH1. This morning I had a response to say it has been scheduled for 24th Feb

Re: SH1 - Firmware BUS_V2.37.17
 

Thanks CCarmock I have filled in a request for the new firmware.
naysan19 that is an impressive uptime for the SH1 Business.

Re: SH1 - Firmware BUS_V2.37.17
 

Now scheduled for my upgrade on the 24th of Feb.

Re: SH1 - Firmware BUS_V2.37.17
 

The SH3/Hub3 is an Arris TG2492LG hub though. It's only used for domestic broadband currently, as far as I'm aware.

Yes, definitely for the 100+ speeds. Don't know about 50-100Mb. The SH1 should be capable of 50/100Mb fine, as it has been well tested in this regard on domestic broadband. You'll have to wait and see what the VMB site says once updated.

For higher speeds it'll be the Hitron though, not the SH3. The Hitron is comparable in spec to the SH3 but has more suitable LED's and ports for business (USB port). I have it running 300Mb business broadband.

https://www.upc.ro/pdf/manuale/inter..._datasheet.pdf
https://www.upc.ro/pdf/manuale/inter...2014-01-28.pdf

---------- Post added at 22:37 ---------- Previous post was at 22:21 ----------

All LG regions are using the same device though, so adding another device, manufacturer and firmware in the mix just for VM UK wouldn't make sense.

The hubs need to be future proof and compatible with Docsis 3.1 going forward, so using an older hub of less spec just to reduce the timescale by a few months would that really make sense?

Re: SH1 - Firmware BUS_V2.37.17
 

I'm not necessarily disagreeing with you but suggesting that it won't be done because it doesn't make sense doesn't usually apply to VM...

Re: SH1 - Firmware BUS_V2.37.17
 

They are using the Hitron for all business installs now - the SH1 was only used for the 50 MB/s service. You are right technically it is capable of 100 Mb/s and more - but they had issues with fixed IP at speeds about 50 Mb/s with it. They tried it at 100 Mb/s and as soon as the L2TP tunnel was used for fixed IP the speeds dropped to around 70 Mb/s max.

Understand and it makes sense to standardise equipment, but are VMB the only LG group offering a business service with multiple static IP addresses? This seems to have required further firmware development for the device.

Given this sounds imminent, as it's in trial now, I am surprised they didn't wait until that was available before withdrawing the old service which did offer multiple fixed IP. In many business scenarios that is needed to ensure a device behind the Hitron can be allocated a publicly routable IP address.

Re: SH1 - Firmware BUS_V2.37.17
 

Well I have good and bad news:

The good news is that the connection hasn't dropped in 14 days (and counting).

Bad news is that the GUI is now not resolving (it was working yesterday), a lot better than before but still not how it should be. It will probably need a manual reboot for the GUI to be responsive again.

Re: SH1 - Firmware BUS_V2.37.17
 

It's normal for the SH1 GUI to crash when the device is low on memory. Happens now and again. As you say, a reboot is necessary.

Reminds me of my 1GB Android phone (apps crashing due to low memory).

Re: SH1 - Firmware BUS_V2.37.17
 

Nick did your upgrade happen today? Mine was scheduled but is still on the older version of firmware. There is still a few hours of 24th left so will wait to see if they push later.

Added..... I spoke to soon - the SH1 has just reset and it has been upgraded to 2.37.17



---------- Post added at 21:25 ---------- Previous post was at 21:23 ----------


Yup that has happened to my Business SH1 since day one - for about the first 24 hours after a reboot the GUI will work, otherwise it hangs when it tries to render the advanced options menu - though the stats screen you can get to before login always works.

This never affects network throughput, but the GUI is unreliable after about 24 hours Roll on the Hitron with routed subnet firmware to finally get rid of the SH1 junk!

Re: SH1 - Firmware BUS_V2.37.17
 

Just had mine updated, I will keep any eye on it for stability.

Re: SH1 - Firmware BUS_V2.37.17
 

So far it seems stable network wise, however I am still getting full lock up of the GUI after it's been running for a while.

Re: SH1 - Firmware BUS_V2.37.17
 

I get exactly the same results, they seem to have fixed the connection drops but GUI is not resolving anymore due to the lack of memory as others have mentioned.

It least it doesn't affect traffic, that's the main thing...

Re: SH1 - Firmware BUS_V2.37.17
 

My SH1

Software Version V2.39.02

Re: SH1 - Firmware BUS_V2.37.17
 

Same as mine but that's the domestic firmware release.

Re: SH1 - Firmware BUS_V2.37.17
 

300Mb business tier:
http://www.virginmediabusiness.co.uk...broadband-300/

Re: SH1 - Firmware BUS_V2.37.17
 

Our Business Cable modem was upgraded to the new firmware at the start of the month and has been rock steady every since (I turned off the twice daily reboots!) I can also access the GUI without problems even after 18 days.

The one thing that still seems to be wrong is the reported amount of data transferred. Ours is currently showing 2.5 TB downloads in under 3 weeks, which is nonsense!

Does anyone know how you can scale from the number reported to reality? The number is not 1000 times out as that would give too low a number.

Re: SH1 - Firmware BUS_V2.37.17
 

Why are you so sure that's nonsense? How else are you measuring your bandwidth?

Re: SH1 - Firmware BUS_V2.37.17
 

Our router also has totals which are at least 10-20 times lower. I also recall that this was reported before when a previous OS was released.

Re: SH1 - Firmware BUS_V2.37.17
 

You see the same problem with all the Superhub firmwares, now and again.

You can't correct a garbage figure by scaling.

Re: SH1 - Firmware BUS_V2.37.17
 

Gave up on scaling the data usage! I have to report that since getting the firmware upgrade the modem has not locked up once in almost 2 months for data transfer although we have lost access to the login page after a month or so.

Yesterday I received an email from VMB promoting their new service. I replied asking if they now had a fixed IP with a block of IPs and the answer was no, with no indication of timescales.

Has anyone else heard when that might be released?

Re: SH1 - Firmware BUS_V2.37.17
 

I got that same mailshot and responded asking the same question I was told within 6 months routed static subnet mode will be available.

When I called they told me by June.

I am aware there is a trial going on now of the firmware that supports it - so hopefully not too long now.

Like you I have found the new Sh1 business firmware to be very stable - no problems with lockups, though like you the management web pages do lockout after a while as they have always done, but it doesn't affect traffic.