Speed Increase is a speed decrease
 

My 100mbps connection was rock solid at 100 down/6 up.

I signed-in to the VM site and was greeted with:

Now I typically get:

https://www.cableforum.co.uk/images/...2016/01/20.png

:(:(:(:(:(:(:(:(:(:(:(:(

Re: Speed Increase is a speed decrease
 

Try the speed test in the morning or afternoon to see if your area suffers from congestion and do it wired.

Re: Speed Increase is a speed decrease
 

It's the same at all times of the day. Wired connections, and I ensure that other the other connections are not in use.

Re: Speed Increase is a speed decrease
 

And now I am experiencing total outages for several minutes at a time. No response from the VM team on their forums.

Loads of threads similar to mine about the speed increase actually ending up as a speed decrease. And fairly lame responses from VM as to why this is.

Re: Speed Increase is a speed decrease
 

Another big con springs to mind...

Re: Speed Increase is a speed decrease
 

Same here I went from 152meg to 200meg and speed is all over the place... I did post on the VM trial forums but haven't replied back to that one yet.

I have been testing this speed over wifi not tried wired yet but will be doing that tomorrow. as a rule when I was on the Hub1 I used my own router RT-N56U and used to pretty much max out the BB speed most days with the odd days like weekends and school holidays been a little slower not usually dropping past 100meg

I've moved to 200 meg using the Hub 3 and speeds are all over I tested a few night ago at around 00:30 and speeds were around 167meg I then tested the night after at around 2am and speeds reached about 180meg.

over the next couple of days inc today I have tested on a number of occasions around morning into the evening time and getting speeds anywhere from 55meg to 140meg

I'm posting this post at 1:27am and just done speed test on Manchester (VM) and Leicester (VM) and speeds are around 75meg

https://www.cableforum.co.uk/images/local/2016/01/1.png

https://www.cableforum.co.uk/images/local/2016/01/2.png

I've also noticed when gaming world of warships before the 200meg upgrade I was getting 35ms on the server now I get 35ms with lag spikes all over the place jumping to 200ms then 60ms then 125ms with some rubber banding going on

Re: Speed Increase is a speed decrease
 

Wireless or wired?

Re: Speed Increase is a speed decrease
 

www.speedtest.net

https://www.cableforum.co.uk/images/...2016/02/13.png

http://labs.thinkbroadband.com/speedtest/

[img]Download Failed (1)[/img]

http://www.thinkbroadband.com/speedtest.html

[img]Download Failed (1)[/img]

Re: Speed Increase is a speed decrease
 

Hi all I have the mark 1 hub... can I order the new hub and how much will it cost me.

cheers
Rich

Re: Speed Increase is a speed decrease
 

Currently you can only get the new hub3 if you're a new customer or if you're upgrading to 200mbit, possibly 150mbit as well and currently have a SH1.

Re: Speed Increase is a speed decrease
 

Re: Speed Increase is a speed decrease
 

Missed that, obviously we all know he needs to try wired first before blaming the 200mbit upgrade.

Re: Speed Increase is a speed decrease
 

Wireless but like I said when on 152meg my wireless speeds were rock solid 140-160meg it wasn't often it ever dropped below that. I've only had this problem since moving to 200meg. I'm going to do a wired test later

Re: Speed Increase is a speed decrease
 

Yes you now have a Hub3 though so things could be not right on the wireless settings or your devices may struggle with 200mbit.

Atleast if you get full speed wired and it is not due to congestion you know it is then something on your wireless that is the issue and may not be VMs fault.

Re: Speed Increase is a speed decrease
 

Thanks Snoopz a hub2 is what I require better wifi I am told!

Re: Speed Increase is a speed decrease
 

I dont notice any difference in WiFi performance between the SH2, SH2ac or Hub3.

Re: Speed Increase is a speed decrease
 

If you want better WiFi then stick it in modem mode and get a decent router that suits your need.

Re: Speed Increase is a speed decrease
 

I get 193 meg down on my z3 compact with the S2AC so the wifis not that bad

Re: Speed Increase is a speed decrease
 

VM Tech installed SG TCP Optimiser http://www.speedguide.net/downloads.php and under general settings set the slider to 100+mbps and set "optimal settings".

Rebooted and now the dl is close to the 150mbps I should be getting.

However the ul speed dropped from a solid 10mbps to 4mbps. :confused:

https://www.cableforum.co.uk/images/...2016/02/28.png

---------- Post added at 15:43 ---------- Previous post was at 14:20 ----------

Another reboot and all is well (as far as speeds go)

https://www.cableforum.co.uk/images/...2016/02/29.png

Re: Speed Increase is a speed decrease
 

Didn't say it was.

Try reading the thread first.

Re: Speed Increase is a speed decrease
 

As others have said, the absolute best way to get good wireless is to use your own router. The SH2/AC isn't bad, but your own (decent!) router is what's best. Up to you if you want to pay for one or not though. As they say, you pay for what you get.

Settle down, I don't think he was being nasty or anything.

Re: Speed Increase is a speed decrease
 

Got my 200 upgrade and new hub this morning and so far it is rock solid

Wired
204.99 Mb Down
12.30 Mb Up

Wireless 5Ghz
187.76 Mb Down
12.36 Mbs Up

So I am impressed so far.

Setch

Re: Speed Increase is a speed decrease
 

Just learnt that the fault in my area which was due to be resolved on 24 Feb will now not be until May...

My speed dropped dramatically as soon as I connected the new modem. Now lucky to get 10Mb in peak time. Apparently the "upgrade" to 200Mb moved my connection from one CMTS to another which is why I wasn't affected previously.

Hoping to be able to downgrade and get back on the other CMTS.. do you think that this is technically possible? How can I find out what CMTS I am on? And what department do I need to speak to to get details about the upgrades they are making?

Thanks

Re: Speed Increase is a speed decrease
 

Go to the top of the page here and click on connection.

Re: Speed Increase is a speed decrease
 

Answers ad seriatim.
A1) Yes but they won't do it because potentially it affects their load balancing on your cable segment/node so only Level2/Networks or possibly retentions will do it, if you know who specifically to talk to (which of course you won't).

A2) Any Leve1 (except offshore) can inform you or depending on the network log/SHub model then some error stanza's will contain the CMTS-mac
address from which the 3 high order octets will reveal the NIC type for the CMTS which can be resolved to CMTS type. Reverse DNS Host address will also yield a clue.

A3) First off Level1 callcentre (except offshore may iinvolve some time wasting), otherwise UK Retentions (Thinking of Leaving us option) 150 option 5-4? during office hours have more flexibility if you're negotiating a degraded service on that basis.

Re: Speed Increase is a speed decrease
 

My service has been pants. Until I cancelled and now it's perfect. So I will enjoy it for 30 days before I leave. As I just know it's a ploy to stop me cancelling (or feels like it) and it'll be pants again when I do!

Re: Speed Increase is a speed decrease
 

I've never been able to find the MAC for the CMTS anywhere could you possibly help?

Re: Speed Increase is a speed decrease
 

You should find it in your Hub3 network log.

Re: Speed Increase is a speed decrease
 

I have the 2AC

Re: Speed Increase is a speed decrease
 

Not sure if it appears in the log for that not had 1 of those since the Hub3 trial started.

Re: Speed Increase is a speed decrease
 

Nobody can change which CMTS (or more specifically which port on which card) someone is connected to. It's node by node basis.

Re: Speed Increase is a speed decrease
 

Oops my bad - should have read the question properly! :( Once the node is configured to CMTS they only have some latitude excluding some CM's from load balancing groups and/or balancing across different mac domains but not on different CMTS unless the whole node is switched (probably easier for the OP to move house? :dunce: ). Cheers again for correction.

Re: Speed Increase is a speed decrease
 

Thanks.

Good to know it is possible even if it will be a battle to find the right person and then persuade them to revert it.

I am happy that they are working to fix the over utilisation but am disappointed that they upgraded my broadband when they knew it was likely to cause a degradation in service. It's also no good being given a fix date which isn't a fix date.

If there is nothing they can do I will need to look to terminate the contract, though I have little desire to do this after 15 years of generally good service.

----

Edit: didn't see the extra page!!

So what the faults guy told me about moving to another CMTS when my speed was 'upgraded' will be incorrect? Or I could have misinterpreted what he said.

Do you have any recommended reading so that I can understand a bit more about how the VM cable network works? Or would you be able to give me a brief outline of the route a cable connection takes to the CMTS and the possible places it could take a different route compared to a neighbour?

Re: Speed Increase is a speed decrease
 

When your speed was 'upgraded' all that happened was a new config file was sent to your SH. Nothing else, No change of CTMS, No nothing.

There is no possible place your cable could go via a different route to your neighbour to the CTMS.

Both cables will go via the same ducting to the cabinet and the same way to the CTMS.

Re: Speed Increase is a speed decrease
 

The only way it would have been put onto a new CMTS port is if any type of reseg work occurred beforehand. If it was put onto a new CMTS it would have been done anyway as part of the E6000 upgrade nothing to do with speeds.

---------- Post added at 17:41 ---------- Previous post was at 17:37 ----------

The only way it would take a different route was if you were on the nodal area boundary. I have been on a couple of jobs where the cable has been pulled to the pit to the right of the house rather than left, which was actually fed from a different node.

Basically the feed into your house is RF. Your signal will travel through various bits of coax and through a couple of amps, then back to a fibre node. The fibres run back to the headend/hub site, goes through various splits and conversions to back to RF and it ends up at the CMTS

Re: Speed Increase is a speed decrease
 

There are some diagrams and explanation in this thread:
https://community.virginmedia.com/t5...on/m-p/2260859

Whether you're on an Arris E6000 CMTS now, or still on a Motorola or Cisco, you can find out by googling your CMTS MAC (see your hub stats if you have a hub 3) as has already been suggested.

Re: Speed Increase is a speed decrease
 

Single thread downloads seem to be unable to function on VM. Same source, FTTC line maxed out. Same Source FTTC line 2mbps if I am lucky. I use the single thread TBB test and it maxes out around 11mbps on VM

I've canned it as a result. I don't have the patience to pay £42.75 a month and not be able to do what I need to do.

Re: Speed Increase is a speed decrease
 

Thanks all.