Power Levels
 

Hi all

I just upgraded to the Superhub 2ac with 200mbps speed however my power levels seem odd.

With a 10 dB attenuator my downstream levels are -5 to -7 and without it they are +7.3.

Is that bad? It seems like my net isn't so consistent.

Cheers.

Re: Power Levels
 

yes it is, you want them to be bang in middle (i.e. around 0). I wouldn't want mine at either -7 or +7. You can either ring VM and ask them to send a tech out with a new fpa for something like 3db or you could just save yourself the hassle and buy one yourself. This would be perfect.

Re: Power Levels
 

I rang them and the guy I spoke to said they're okay which I thought was odd. I might buy that! Cheers.

Re: Power Levels
 

I'd be happy with 7db

Re: Power Levels
 

Now I am getting 4mbps! Loads of T3 Timeouts! So angry.

Upstream levels are 51.46. Is that high?

Engineer booked for Monday.

Re: Power Levels
 

Upstream is too high

Re: Power Levels
 

Okay, what should they be? I have an engineer booked for Monday so hopefully they will fix the issue.

What really is annoying as the speed was fine two days ago so how can this all of a sudden happen?

Re: Power Levels
 

in the mid 40's is ideal for upstream...

Re: Power Levels
 

If your upstream and/or downstream levels are marginal then only a small change in the local noise environment can cause this. Same reason that a small loss of signal or reduction in signal to noise will cause extreme pixelation in a DTV broadcast if the signal is on the limit.

Re: Power Levels
 

ja, mine has always been 45

Re: Power Levels
 

-7 dBmV is out of range. It can cause reliability problems.
+7 dBmV is in range. That would work fine.

I have my downstream levels around +7 to +9 dBmV during summer.

The acceptable range for downstream is generally -6 to +10 dBmV. Anywhere inside that is fine (doesn't need to be zero and won't benefit any more from being zero than being +7 dBmV), but if you allow for drifting levels then you don't want it right on the edge of the range.

You should expect your levels to change by about 3 dBmV between winter and summer.

---------- Post added at 17:50 ---------- Previous post was at 17:42 ----------

Yes. You want it in the 40's, though high 30's is also fine. Higher downstream helps reduce the upstream. Though the modem keeps increasing the power until it gets a signal through, so depends on whether the issue is just the low downstream level or something else.

The "engineer" will probably just take the attenuator off.

Re: Power Levels
 

The engineer should go to the cab or fit an HDU to decrease the upstream... and then adjust the downstream accordingly...

Could even be a bad connector or splitter some where

Re: Power Levels
 

IS the upstream 51 without the attenuator?

Re: Power Levels
 

One thing to remember with the attenuators... Wideband does up and down (white one)... Forward path only does down (purple one) ;)

Re: Power Levels
 

I've taken the attenuator off. Current levels are downstream 8.3 and upstream 41.

Getting better speeds but no where near 200. Max around 50.

Re: Power Levels
 

Wired?

Re: Power Levels
 

Nah but using an Asus ac WiFi adapter which got me 200 few days back.

Re: Power Levels
 

You really need to do a wired test using speedtest.net, you might be wasting your time looking for a fault with virgin

Re: Power Levels
 

Okay so wired I am getting 160ish. WiFi around 60.

I was getting 200 via WiFi few days ago which is odd. I have a USB-AC56 Dual Band Wireless AC1300 Asus adapter as well so should be getting way over 100.

And now we are back to this for upstream:

Power Level (dBmV) 51.25 N/A N/A 55.00

Re: Power Levels
 

If that's the upstream with the attenuator off then that's one of the problems.

Re: Power Levels
 

So the engineer came and changed the splitter and the cable. Power levels are now:

Downstream varies between 5 and 6
Upstream is 42-44.

I also changed the frequency settings as the guy on the phone two nights ago changed them to awful settings. I set 2.4GHz to 300Mbps and 5GHz to 1.3Gbps and I seem to be back to getting over 150Mbps on WiFi.

https://www.cableforum.co.uk/images/...2016/01/32.png

---------- Post added 12-01-2016 at 00:34 ---------- Previous post was 11-01-2016 at 22:56 ----------

Speed test at 00:34 on WiFi.

https://www.cableforum.co.uk/images/...2016/01/33.png