Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb
 

Hi all,

Can anyone shed any light on the capacity fault thats hitting WA5 Area 20 ?

Just heard today from the faults team its been pushed back to MAY.

As usual the call centre is about as much use as chocolate teapot. What is really annoying is when VM keep promoting 200Mb in this area.

ANy thoughts...

Re: Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb
 

Double standards do my head in so if I was you I would be writing a letter to the CEOs office and asking them why they are advertising increased speed and putting additional pressure on a network which they already know cannot handle it. After all, they are only going to cause themselves more hassle as any new customers signing up are going to be ringing up when they get 20mbits instead of 200 thinking that there is a fault.

Re: Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb
 

I'm in the exact same area as you. My performance isn't quite as bad as yours, but I've yet to see the 200Mbit that I actually have.

What I find frustrating is that there must have been a node split or something a couple of weeks ago as I lost Downstream channels and got an IP change. Still feeling the congestion :(

Re: Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb
 

has something changed in the forum? I am not getting email alerts notifying me of thread posts/replies?

Re: Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb
 

I got one?

Re: Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb
 

I am still not getting them and I have checked the option in the user control panel, everything is selected and remains unchanged. Can you send me a pm so I can see if I get an email notification for it please.

Re: Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb
 

It is done.

Re: Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb
 

thanks dude, that didn't work either, seriously annoying and really weird. Is anyone else using Hotmail and still able to get notification emails?

Re: Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb
 

Nobody's replied, so maybe? :P

This happened before to me, except it was a gmail problem. Entirely possible the same thing is happening to hotmail accounts. Post about it here? http://www.cableforum.co.uk/board/27/

Re: Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb
 

Not working with my hotmail addy.

Re: Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb
 

It is very bad in the WA4 area, average of 8 to 10meg at a night out of my 150 meg connection. Game play is ruined.

Re: Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb
 

Did they cancel the node splits, has the capacity already been used, or is there nothing to connect the split nodes to just yet?

Re: Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb
 

Cancelled for now awaiting more fibre, planning in progress :)

Re: Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb
 

:tu:

Re: Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb
 

can you do me a favour and send me another one. I have changed my email address to my gmail one so hopefully they'll come through now.

Re: Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb
 

I discovered this last week, I'm on 160 and last wed night I was getting 2.5mbits. To say I was shocked is an understatement. Rang them up and after 30 mins on the phone discovered that we had a "utilisation issue" that won't be resolved till the end of May.

Anyway, the reason I've posted is just to say after some hard complaining I've got £75 credit, so far. 6 months with a degraded service also gives you the right to cancel your contract with them. And I'll be ringing them every month to get more compensation.

What really annoys me is, everybody in wa5 20 must be having issues why haven't they sent a letter to customers advising they may have some speed issues. No, they would rather pay off the people that do notice, rather than tell there customers the truth. Truly Shocking.

Re: Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb
 

Same for me, was upgraded from 150-200mbps and SH1 to SH2, then all of a sudden speeds drop by half. Told fault in the area. A review to be conducted at the end of April

Re: Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb
 

Phoned yesterday and got the same answer, no fix until may. I've got £37.50 back to account until February, guess I'll ring them again then for more money back.

The girl asked if I was getting it at just peak times, told her it was pretty much constant. She then said something along the lines of:

"Okay, let just look at the....oh....oh yeah, that is quite bad...."

Oh well.

Re: Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb
 

Been working from home again today, dose of serious Man flu, service is good during the day upto 160Mb, just after 15:30 it implodes until about 23:00.

Re: Area 20 WA5 Postcode 150Mb BB that runs at 10Mb to 50Mb
 

I've never seen my 200mbit, not even at 4am.