Slow and slower narrow band
 

Signed up for full Vergin 200; like last time, goes now even slower, lucky to get into the 20's. Can anybody say, when they say fibre connected is that to the street, town or county leval. they have not changed any cabling to/in the house since 20++ YEARS SINCE THE DAYS OF BELL / C&W ????

Re: Slow and slower narrow band
 

VM cable to your house should be a twin of co-ax for BB and TV and twisted pairs for the phone. Did they not do a new cable pull for the install?

Re: Slow and slower narrow band
 

In general I'd think that as long as the cable or the wall points aren't damaged, there should be no reason why cable installed 20 years ago won't still be ok now.

However, if there is a speed drop of that much it will be investigated, and if the cable is found to be at fault it will be replaced.

Re: Slow and slower narrow band
 

Same happened to me too - this is the result of putting lots of customers all on 200 on a pipe which is tiny. Sell Sell Sell, invest invest invest (in shareholders pockets only)

---------- Post added at 12:06 ---------- Previous post was at 12:04 ----------

Investigated? LOL

Tech support told me my area was fine and that my problem was my wireless. And then when I downgraded from 200 to 50 and went to 70 (which now gives me a whopping 19 from now until 3am) I was told that the SH could give me 70 even with a profile config of 50.

In short the tech support woman was as thick as pigs ****.

Re: Slow and slower narrow band
 

So who does fibre to your door.

Re: Slow and slower narrow band
 

FTTP is available hardly anywhere.

Re: Slow and slower narrow band
 

So is all the hype on speed, just a VW moment?

Re: Slow and slower narrow band
 

Not at all, as long as the capacity is provisioned the speed is easily attainable.

Re: Slow and slower narrow band
 

If only, as VW and ENC Yet to see VIVID 200 Optical Fibre actually achieved, Any body actually getting it out there.

Re: Slow and slower narrow band
 

Yes there are quite a few. As usual though VM seem to be running behind with the upgrades before allowing users onto the new speeds.

In an ideal world all upgrades would be completed before increased speeds were announced but that delays VM's willy waving which they love so much.:D:D:D

Re: Slow and slower narrow band
 

Any body: are their any published, audited statistics of Signed & Paid up VIVID 200 Optical Fibre customers against connection speed achieved. or is it just a VW moment.

Re: Slow and slower narrow band
 

Not sure about 'audited', but quite a few people on this forum (myself included) have posted speed tests showing 200Mb/s speeds.

http://www.cableforum.co.uk/board/10...l#post35808590

http://www.cableforum.co.uk/board/12...l#post35805718

Re: Slow and slower narrow band
 

Thank you for leading into my next question, Network or User connection speeds? That Is The Question!

Re: Slow and slower narrow band
 

Given they are speed tests posted by users I'd imagine they are the speeds those users are seeing.

EDIT: Perhaps if you want to join them in achieving those speeds accepting the offer to get your upstream power levels sorted would be a plan.

Re: Slow and slower narrow band
 

All ready waiting for them to arrange; After the standard No Yes No Yes you maybe have a problem.
There are various speed tests available to users some test the network (usually linked to the provider) some are connection. I am using WHICH & BT as a baseline and up 4 others at random at same time to check. Unfortunately it is not always clear what is what.

Re: Slow and slower narrow band
 

Unfortunately all the web (and client based) speed tests are potentially inconsistent/inaccurate which is why SamKnows developed hardware based test suite that is used by major UK (and other Worldwide) ISP's, OfCom to produce (within 95% confidence) comparative of "end user" averages by Speed Tier(and other performance metrics) and ISP.

FWIW, here's 2 Brighton users Downstream results(by hour) for Vivid200 tier from 1October2015 to current date of posting:
https://www.dropbox.com/s/1ox6zrs7v2...35.33.png?dl=0
https://www.dropbox.com/s/8vxwvg3872...34.40.png?dl=0

You can derive many reports along with monthly averages and compare these with SK/VM published UK average results each month:
http://store.virginmedia.com/broadband/speeds.html

Obviously these 2 reports only represent a trivially small proportion of the samples that relates to the SK/VM/OfCom stats.

Re: Slow and slower narrow band
 

I have had the same cable to the house since Jones Cable, precursor to Bell Cablemedia, and I am getting 200Mb/s (occasionally dropping to 160-170).

Hopefully, you will get your problem sorted soon.

Re: Slow and slower narrow band
 

No there are no speed tests available to users to test the network. You can only test your own connection, nothing else. The network impacts on your connection, obviously, but you cannot test 'the network'.

If you're running a bunch of speed tests at the same time this may go some way towards explaining the results of the tests.

As would your use of Which as a baseline.

https://www.cableforum.co.uk/images/...2015/11/13.png

Pretty good given my connection is ~64Mb/s down and 19Mb/s up.

Re: Slow and slower narrow band
 

I'm the same! ... get my full 200mbps 24/7 and my cable is 10+ years old! :)

Re: Slow and slower narrow band
 

And we're not even neighbours... ;)

Re: Slow and slower narrow band
 

I do hope the OP is willing to come back and eat humble pie once a tech has been out to sort out his power levels.

Ranting on about service when there is a known power level problem does nothing.

Re: Slow and slower narrow band
 

What does the scouter say about his power level?

---------- Post added at 11:38 ---------- Previous post was at 11:37 ----------

You realise the "SamKnows hardware based test suite" is literally a web and client based speed test running on a very slow Linux computer right?

---------- Post added at 11:45 ---------- Previous post was at 11:38 ----------

Man that's terrible.

Oh wait.

https://www.cableforum.co.uk/images/...2015/11/14.png

https://www.cableforum.co.uk/images/...2015/11/15.png

It's worse than terrible.

Re: Slow and slower narrow band
 

Re: Slow and slower narrow band
 

I skimmed it but can't seem to find his actual power levels, I only see one reply from VM saying they're fine and another saying they're not.

Re: Slow and slower narrow band
 

He hasn't posted power levels anywhere. Can only go by the message from the 2nd mod re upstream levels.

Re: Slow and slower narrow band
 

Ah, at least I'm not going insane

Re: Slow and slower narrow band
 

Bit late for you to go insane, surely?

---------- Post added at 16:40 ---------- Previous post was at 16:35 ----------

Err.

https://www.cableforum.co.uk/images/...2015/11/12.png

That's really not too good.

Re: Slow and slower narrow band
 

Also comparing against BT ADSL instead of FTTC? What are they smoking.

Re: Slow and slower narrow band
 

I believe marketing folks prefer cocaine.

Re: Slow and slower narrow band
 

The Virgin chap came, said he had know idea why he was here. took a test and left.
Virgins help line said he was only looking.
Previously their help line said change your hub to computer cable from CAT5 To CAT6 which was promptly done. (no effect as we don't get the connection speed)
Yet they insist that the 20+ year bits to the Hub are all OK when they installed the Hub they never even changed the bit in the house.
One suspects Virgin are just Lazy or running a VW Scam.
Are they advertising there network speed or customer connectionspeed.
Also there sugest speed recording app only recorded into the low 20 today, all a bit fishy.
?????????????????????????????

Re: Slow and slower narrow band
 

So we're two very long pages into this thread and not once have we actually tried to diagnose your issue.

Let me be clear and up front about something: Your issue is not caused by the age of your cable. The whole reason Virgin exists and the whole business model relies around doing the expensive bit (laying cables) once and then making those cables last as long as possible, by changing the equipment at either end of them and only then gradually pushing fibre further and further up the line (which is more or less what BT is having to do).

Now we need to find out what your problem actually is. It could be congestion, so let's ensure that your house is ok and your testing methodology is ok. Please answer the following questions:

What equipment are you using to test the connection (PC, laptop, Mobile, etc.)? Please list all that you've tested with, not just the one.

Are you doing a wired test or is this wireless?

Are you using your own router?

Can you log into your modem (http://192.168.100.1) and list us the power levels and SNR of both your upstream and downstream connections? (if your cable really is at fault, this will tell us).

Thanks, once you do that, we can start to get to the bottom of your issue.