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-   -   Virgin Media - Above Inflation Rises from 1st February (https://www.cableforum.uk/board/showthread.php?t=33701724)

MrB 11-11-2015 18:56

Virgin Media - Above Inflation Rises from 1st February
 
I am sure others are already aware but cannot see it mentioned (apologies if it has been).

We are about to be hit for another inflation busting rise of an average 5.4% according to MSE:
http://www.moneysavingexpert.com/new...048.1402934389

Quote:

How prices will rise from 1 February 2016

Here's what's happening to line rental:
  • Line rental: Rises from £16.99/mth to £17.99/mth – up £1/mth.
  • Line rental saver (for new and renewing customers): Rises from £164/year to £184/year – up £20/year.
Here are the increases for bundles and packages – the £1/mth line rental increase is included in the price rises below:
  • Big Connection: Rises from £34.49/mth to £37.98/mth – up £3.49/mth.
  • Big Easy: Rises from £38.99/mth to £42.48/mth – up £3.49/mth.
  • Big Bang: Rises from £48.99/mth to £52.98/mth – up £3.99/mth.
  • Big Kahuna: Rises from £68.99/mth to £72.98/mth – up £3.99/mth.
  • Big Daddy: Rises from £121.49/mth to £125.48/mth – up £3.99/mth.
  • All other bundles and packages: Rise by between £1/mth and £3.99/mth, depending on the package. (The 'Big' packages above may rise to a different price if you're on a legacy tariff, but the increase will still be £3.49 or £3.99.)

And here we were thinking we were getting another "free" broadband speed increase ... but wait, this is the annual cycle of free speed increase followed almost immediately by large price rise ... for some, the £5 a month discount negotiated less than a fortnight ago has potentially suddenly been clawed back.

denphone 11-11-2015 19:23

Re: Virgin Media - Above Inflation Rises from 1st February
 
Sadly all these companies are at it and my advice is if you ain't happy phone them up to get a better deal and if that don't work then go elsewhere to get a better deal.

MalteseFalcon 11-11-2015 19:54

Re: Virgin Media - Above Inflation Rises from 1st February
 
Thanks for this, now looking at latest bill to find savings ahead of February. They say every customer gets a letter, but I find that for some reason this house seems to get missed out with these letters.

ileikcaek 11-11-2015 20:59

Re: Virgin Media - Above Inflation Rises from 1st February
 
These price increases are getting, quite frankly, grotesque, especially line rental and it's not just Virgin Media at it either. There is serious issues with the telecoms market in the UK that nobody seems willing to address, we pay quite a bit more than other EU countries.

We pay £45.99 a month for 200Mb and phone line, it'd be £40.99 but my mother who is the account holder refuses to use direct debit for anything so we get a £5 penalty which is grossly expensive. I'd expect some form of fee, other companies only seem to charge a couple of quid extra, £5 is a lot just to process a payment that likely doesn't cost them a thing to process.

We get an £6 Loyalty discount on top of this so really we'd be paying £51.99. Not clear if 200Mb will be going up so it will at least be £1 more in February.

djfunkdup 11-11-2015 21:03

Re: Virgin Media - Above Inflation Rises from 1st February
 
The more people that stop getting Tv from Vm and go with BB only has to have an impact on the cost of Tv for remaining customers.. Plus Free Bt sport for people on Tv Xl ? it never was going to be free . they should have offered it as a standalone add on.. thats another thing that feckled me off with Vm when i still had tv with them. i have no interest in watching live sport on tv but i was not offered a CHOICE. it was take it or leave it. leaving it meant downsizing my Tv package so in the end i did down size to no Tv at all.. Does it cost more to provide a landline than it did before ? don't think so .. Just another increase in the landline tax. of course the great thing with Vm is that the landline tax is avoidable if you should choose to not play that game :):)

TAZMANUK 12-11-2015 09:33

Re: Virgin Media - Above Inflation Rises from 1st February
 
If I downgrade and remove line rental at current price and 100meg bb and keep TV at xl I will only be £2 better off, 50 Meg down, loss of landline on xl

I think its unfair, forces to have bundle deals to get so like better deals but when get price hikes like this

Now i know why when asking to get my 200meg speed boost they said yes at £5 extra as it would be this price increase.

What I'd like to know those that don't go for the vivid 200 speedboost and stay on 152meg it would make no difference as the prices are going up, you'll be loosing out on speed as be paying the increased price.

So those that don't except it, do they get a price decrease since they stay in the same speed or is it just contract renewal be benefit only???

Looking it that way the only choice is to upgrade to the 200 vivid from 152 and wait for the increase as by not doing so you're end up paying anyway if you don't.

Line rental, maybe now they should give us free extras such as free call blocking, caller I'd, etc

Ignitionnet 12-11-2015 12:28

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by ileikcaek (Post 35807426)
These price increases are getting, quite frankly, grotesque, especially line rental and it's not just Virgin Media at it either. There is serious issues with the telecoms market in the UK that nobody seems willing to address, we pay quite a bit more than other EU countries.

Hmm.

https://www.ziggo.nl/internet/vergelijken/
https://www5.unitymedia.de/privatkun...y-premium-200/
http://www.upc-cablecom.ch/en/internet/products/
http://www.movistar.es/particulares/...0mb?pid=tef-es

Cablecom is a debatable one as incomes are markedly higher in Switzerland.

I've left out many UPC territories as we can't really compare the prices we pay with those in Romania or Poland.

qasdfdsaq 12-11-2015 12:34

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by ileikcaek (Post 35807426)
These price increases are getting, quite frankly, grotesque, especially line rental and it's not just Virgin Media at it either. There is serious issues with the telecoms market in the UK that nobody seems willing to address, we pay quite a bit more than other EU countries.

Indeed. We're looking at what's nearing on a 50% increase in 5 years on a service most people don't even want.

TAZMANUK 12-11-2015 12:58

Re: Virgin Media - Above Inflation Rises from 1st February
 
Good post of what other countries pay, but don't forget we have the licence fee on top £12.12 per month...

Jimmy-J 12-11-2015 13:38

Re: Virgin Media - Above Inflation Rises from 1st February
 
The landline is becoming less of a necessity these days.

Gavin-D 12-11-2015 15:34

Re: Virgin Media - Above Inflation Rises from 1st February
 
BT is now looking much cheaper for me for what I need would be under £50 a month with them instead of nearly £90 a month with VM, yes they don't have the same amount of channels but I only watch a select few which they have

Will phone the cancellation team once I get the letter, but unless they have some good deals I may be forced to move on, not something I want to do as I've had a very good service from them but this price rise is one step too far

jobbie8 12-11-2015 20:30

Re: Virgin Media - Above Inflation Rises from 1st February
 
I've been thinking about getting a Roku 4 box when it goes onsale, with NowTV and Freeview or Freesat,
I will be getting rid of my 3 Tivos and Landline, £17.99 a month is crazy for something I never use. My Line Rental Saver ends this month, as does my contract. So will just keep BB, going down to 70MB,
I was ready to ditch them last year but this time I'm looking forward to it, and the savings.

Hugh 12-11-2015 21:07

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by qasdfdsaq (Post 35807512)
Indeed. We're looking at what's nearing on a 50% increase in 5 years on a service most people don't even want.

No one is holding a gun (other weapons of intimidation/coercion are available) to their heads - if they 'don't even want' the service, they have options...

Mr K 12-11-2015 21:42

Re: Virgin Media - Above Inflation Rises from 1st February
 
Well I was right with the month of the increase anyway.
http://www.cableforum.co.uk/board/35797384-post161.html

All too predictable. A FREE broadband speed increase is always soon followed by a price rise.

Has line rental saver gone up now, or won't it happen till February?

jobbie8 12-11-2015 23:21

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Mr K (Post 35807603)
Well I was right with the month of the increase anyway.
http://www.cableforum.co.uk/board/35797384-post161.html

All too predictable. A FREE broadband speed increase is always soon followed by a price rise.

Has line rental saver gone up now, or won't it happen till February?

I've had Line Rental Saver for 2 years now, the 1st cost £120 and last years, (ends this month) was £140.
I seem to miss the increases until the year after, so I believe the increase will be in February.

denphone 13-11-2015 05:36

Re: Virgin Media - Above Inflation Rises from 1st February
 
When they say things are free for things you must remember nothing usually comes free in life...

techguyone 13-11-2015 08:31

Re: Virgin Media - Above Inflation Rises from 1st February
 
I'm more than happy with my 70 meg , freeview virgin at 50p/mth & my android box with kodi on for my more... advanced TV viewing. I'm still of the view (don't kill me) that 100mg+ is more of a 'nice to have, rather than a need to have' then again I come from an era where I was doing well to get over 3k/sec, could rely on getting booted every hour & still pay around £300/mth for the privilege.

If I didn't have the super deluxe phone line I'd be paying under £40/mth, with it, I'm only averaging £45 or so.

linwelin 13-11-2015 10:45

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by techguyone (Post 35807644)
I'm more than happy with my 70 meg , freeview virgin at 50p/mth & my android box with kodi on for my more... advanced TV viewing. I'm still of the view (don't kill me) that 100mg+ is more of a 'nice to have, rather than a need to have' then again I come from an era where I was doing well to get over 3k/sec, could rely on getting booted every hour & still pay around £300/mth for the privilege.

If I didn't have the super deluxe phone line I'd be paying under £40/mth, with it, I'm only averaging £45 or so.

For many people, me included. I have the 200mb BB but i only need that for the upload speed. I could care less about any down speed over 70mb.

I just entered a new contract with VM a month or so ago. When i get the price rise letter, am i able to cancel my contract ? would i need to give them 30 days notice like they always seem to tell me before cancelling ?

Ignitionnet 13-11-2015 11:07

Re: Virgin Media - Above Inflation Rises from 1st February
 
These stats from Openreach illustrate nicely why prices are going up.

BT et al are hiding it in line rental and cross-subsidy with ADSL.

qasdfdsaq 13-11-2015 11:34

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Hugh (Post 35807592)
No one is holding a gun (other weapons of intimidation/coercion are available) to their heads - if they 'don't even want' the service, they have options...

Not really. Ditching the service saves nigh on nada, and all the competitors charge about the same.

denphone 13-11-2015 11:38

Re: Virgin Media - Above Inflation Rises from 1st February
 
Sounds like a cartel then.

Ignitionnet 13-11-2015 13:02

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by denphone (Post 35807689)
Sounds like a cartel then.

Oh on line rental definitely. The big boys all follow BT Retail's lead.

Gavin-D 13-11-2015 13:51

Re: Virgin Media - Above Inflation Rises from 1st February
 
Sky are rising prices from December 1st the rise affects line rental, calls and voicemail for broadband customers.

http://www.express.co.uk/life-style/...Jeremy-Darroch

denphone 13-11-2015 13:56

Re: Virgin Media - Above Inflation Rises from 1st February
 
Is that a surprise given that sheep usually follow sheep in raising their prices

Kushan 13-11-2015 17:50

Re: Virgin Media - Above Inflation Rises from 1st February
 
Well I just renegotiated my package last month, guess I'll be doing that again shortly.

Gavin-D 13-11-2015 18:01

Re: Virgin Media - Above Inflation Rises from 1st February
 
Has anyone phoned up since receiving a letter about the increase? have you had any good deals offered

Mr K 13-11-2015 18:10

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Gavin-D (Post 35807755)
Has anyone phoned up since receiving a letter about the increase? have you had any good deals offered

What letter ?- it'll be a month before VM inform their customers ; they' ll hope its buried in Xmas mail. This rise has been reported on the MSE site. Customers get to know last to give them as little time as possible to react.

Gavin-D 13-11-2015 18:25

Re: Virgin Media - Above Inflation Rises from 1st February
 
Still got 28 days though from getting the letter

:)

nialli 16-11-2015 09:53

Re: Virgin Media - Above Inflation Rises from 1st February
 
I've put a poll up on the VMHD blog to see how unpopular the news of yet another price hike is with customers: http://vmhd.blogspot.co.uk/
From the emails I've received, this rise could well prove to be the final straw for a lot of loyal customers.

Ignitionnet 16-11-2015 10:20

Re: Virgin Media - Above Inflation Rises from 1st February
 
I'm sure people are thrilled at the prospect of paying more. I'm sure people will complain.

How many actually do something about it is of course quite different.

I'm not sure how scientific or reliable a poll prefaced by:

Quote:

Time to get angry - yet another Virgin Media price hike announced

I've just about had enough of this - anyone else feel the same? A poll top right to assess the customer reaction to yet another price hike.
is.

Hugh 16-11-2015 11:05

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Ignitionnet (Post 35808164)
I'm sure people are thrilled at the prospect of paying more. I'm sure people will complain.

How many actually do something about it is of course quite different.

I'm not sure how scientific or reliable a poll prefaced by:



is.

That's along the lines of the Nat's polling questions, like
Quote:

Do you want a proud independent country which will be kind to children and puppies, or would you rather be a lickspittle toady second-class subservient lackey to the baby-eating Sassenach Tory war-mongering oppressors of all we hold dear in our brave Scottish hearts*
*slight exaggeration for effect ;)

Ignitionnet 16-11-2015 11:20

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Hugh (Post 35808170)
That's along the lines of the Nat's polling questions, like

*slight exaggeration for effect ;)

I think 'slight' should've been emboldened. It really was slight.

Stephen 16-11-2015 12:44

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Mr K (Post 35807759)
What letter ?- it'll be a month before VM inform their customers ; they' ll hope its buried in Xmas mail. This rise has been reported on the MSE site. Customers get to know last to give them as little time as possible to react.

I got a letter on Saturday stating that in FEbruary my monthly payments will be going up by £3.99 that will take me to about £112 a month.

JPAC 16-11-2015 15:20

Re: Virgin Media - Above Inflation Rises from 1st February
 
:eek:


Do VM send the notification by snail mail because their email can't be relied on?

Mr K 16-11-2015 15:28

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Stephen (Post 35808184)
I got a letter on Saturday stating that in FEbruary my monthly payments will be going up by £3.99 that will take me to about £112 a month.

I haven't got one, last time I didn't get a letter until a month after it had been widely reported.

p.s. £112 a month ! Is that the full adult package ? ;)

Gavin-D 16-11-2015 15:35

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by JPAC (Post 35808200)
:eek:


Do VM send the notification by snail mail because their email can't be relied on?

I've never had an email saying the price is going up in the 7 years I have been a customer only ever get them by post

1701-e 17-11-2015 08:25

Re: Virgin Media - Above Inflation Rises from 1st February
 
Ring them... rang for my parents and actually got a price reduction without changing any services. This the day after their BB went up to 70mb!

JPAC 17-11-2015 12:24

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Gavin-D (Post 35808207)
I've never had an email saying the price is going up in the 7 years I have been a customer only ever get them by post

My post was to highlight VM's poor email service at the moment. Got my letter today, bill going up £3.49 every month from Feb. On checking an email about VM's past bills;
An error occurred during a connection to ebill2.virginmedia.com:443.
Cannot communicate securely with peer: no common encryption algorithm(s).
(Error code: ssl_error_no_cypher_overlap)

An error box that takes at least a dozen tries to get rid of.


Posted today also UK inflation rate remains negative
The UK's inflation rate as measured by the Consumer Prices Index remained at -0.1% in October, figures show.

So, just need to know when to contact VM either to cancel or haggle, any advice?

Edit, the letter says you have until 31 December to change or cancel your package without paying any cancellation fees.

23prince 17-11-2015 12:28

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Mr K (Post 35808202)
I haven't got one, last time I didn't get a letter until a month after it had been widely reported.

p.s. £112 a month ! Is that the full adult package ? ;)

You could have got out in that case. It's 30 days notice before from VM not just what the media churn out.

I never got told at all. I am not sure if I should just ring up and can it because this area is rubbish.

jungleguy 17-11-2015 21:06

Re: Virgin Media - Above Inflation Rises from 1st February
 
I normally dread Christmas..... I put all my friends and family on mates rates way back, and they would moan like mad how expensive VM had become over Xmas diner. Fortunately they have all cancelled and gone to Sky or BT for a better deal.

knack 21-11-2015 06:57

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by jungleguy (Post 35808465)
I normally dread Christmas..... I put all my friends and family on mates rates way back, and they would moan like mad how expensive VM had become over Xmas diner. Fortunately they have all cancelled and gone to Sky or BT for a better deal.

You must have a big dining table!

Pea-Pod 23-11-2015 16:41

Re: Virgin Media - Above Inflation Rises from 1st February
 
Just got dreaded letter; £3.99 increase from February. It's like a merry-go-round at this time of the year. Last year I did manage to get a reduction, but I'm not even sure I can be bothered to ring them this year...(or at least my mood needs to improve before I do...)

I've been a customer through Nynex, Cable & Wireless, NTL and now Virgin Media - is it now time to fish in the competitors waters?

I hate the line-rental charge. I actually have the damn thing plugged out to avoid all the nuisance calls. The people who I know and would want to get in touch with me have my mobile number. Is there anyway you can have the line-rental removed from your package?

Also if you just want the bare minimum...i.e. cheapest broadband only, no TV, phone packages or extras how much would that be per month?

pip08456 23-11-2015 21:25

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Pea-Pod (Post 35809511)
Just got dreaded letter; £3.99 increase from February. It's like a merry-go-round at this time of the year. Last year I did manage to get a reduction, but I'm not even sure I can be bothered to ring them this year...(or at least my mood needs to improve before I do...)

I've been a customer through Nynex, Cable & Wireless, NTL and now Virgin Media - is it now time to fish in the competitors waters?

I hate the line-rental charge. I actually have the damn thing plugged out to avoid all the nuisance calls. The people who I know and would want to get in touch with me have my mobile number. Is there anyway you can have the line-rental removed from your package?

Also if you just want the bare minimum...i.e. cheapest broadband only, no TV, phone packages or extras how much would that be per month?

http://www.broadbandchoices.co.uk/gu...out-phone-line

MrB 24-11-2015 12:06

Re: Virgin Media - Above Inflation Rises from 1st February
 
Had my letter yesterday, a £4.99 a month rise here (currently on Mates Rates - XL TV/Phone/100MB BB - £47 per month plus Line Rental Saver covering the line). Will any of this rise be the line rental increase as I have the line rental saver? It is annoying that it doesn't tell you what elements of the package have actually gone up (not as annoying as, come February, a 20%+ rise in a year though :mad:!!).

Kushan 24-11-2015 12:21

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by MrB (Post 35809704)
Had my letter yesterday, a £4.99 a month rise here (currently on Mates Rates - XL TV/Phone/100MB BB - £47 per month plus Line Rental Saver covering the line). Will any of this rise be the line rental increase as I have the line rental saver? It is annoying that it doesn't tell you what elements of the package have actually gone up (not as annoying as, come February, a 20%+ rise in a year though :mad:!!).

As far as I know, the line rental Saver means you've paid your line rental so the increase has nothing to do with it.

Phone them up, you can get the price down to less than the rise.

MrB 24-11-2015 12:44

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Kushan (Post 35809707)
As far as I know, the line rental Saver means you've paid your line rental so the increase has nothing to do with it.

Phone them up, you can get the price down to less than the rise.

Thank you. In the past they have said that they cannot make any changes on the system without it removing the Mates Rates discount. When I last called, they gave me a credit on my account to cover the rise for a year which has deferred the rise, but then I realised the base price is going up each time so at the next rise I am still only getting back to the last rise (if that makes sense). The Mates Rates discount used to be much better than it has become (used to e half price, now it isn't). It may be time to consider other options as £50+ per month is a lot for phone, internet and TV, even if it is a good service.

jb66 24-11-2015 17:34

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by jungleguy (Post 35808465)
I normally dread Christmas..... I put all my friends and family on mates rates way back, and they would moan like mad how expensive VM had become over Xmas diner. Fortunately they have all cancelled and gone to Sky or BT for a better deal.

Same, In my group of mates we have someone who works for sky so most mates have cancelled

RichardCoulter 24-11-2015 21:40

Re: Virgin Media - Above Inflation Rises from 1st February
 
I received a letter today that said my package is increasing by £5 per month in return for absolutely nothing as far as I can tell. They're taking the urine now and I will certainly be considering my options.

Gavin78 25-11-2015 00:11

Re: Virgin Media - Above Inflation Rises from 1st February
 
I'm still on the premier package not changed it yet so my price rise come Feb will make my bill around £89 a month.

It's a shame VM didn't do better deals on tv and BB as would love to drop the phone line but I guess the £17.99 a month goes back into the company for some fat cats wages

Kushan 25-11-2015 10:42

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by MrB (Post 35809716)
Thank you. In the past they have said that they cannot make any changes on the system without it removing the Mates Rates discount. When I last called, they gave me a credit on my account to cover the rise for a year which has deferred the rise, but then I realised the base price is going up each time so at the next rise I am still only getting back to the last rise (if that makes sense). The Mates Rates discount used to be much better than it has become (used to e half price, now it isn't). It may be time to consider other options as £50+ per month is a lot for phone, internet and TV, even if it is a good service.

I'm also on the mates rates and was able to negotiate a good saving just last month.

JPAC 25-11-2015 18:51

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Kushan (Post 35809905)
I'm also on the mates rates and was able to negotiate a good saving just last month.

Is mates rates knowing people who work for VM or loyalty discount? VM said I had the best deal only last month so I guess the only thing left now is cancellation.

Ignitionnet 25-11-2015 19:36

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by JPAC (Post 35809995)
Is mates rates knowing people who work for VM or loyalty discount? VM said I had the best deal only last month so I guess the only thing left now is cancellation.

Mates rates is knowing people who work for VM.

It'll be interesting to see if VM do actually let you go. I can't say I understand why a company would try and retain customers who regularly phone up to reduce their bill.

---------- Post added at 19:36 ---------- Previous post was at 19:34 ----------

Quote:

Originally Posted by MrB (Post 35809716)
It may be time to consider other options as £50+ per month is a lot for phone, internet and TV, even if it is a good service.

If the primary consideration is price rather than quality then definitely. TalkTalk might be a good way to go.

Gavin78 26-11-2015 00:24

Re: Virgin Media - Above Inflation Rises from 1st February
 
Maybe because the cost of reducing a bill by £5-£10 a month is better than losing the additional £50+ they would lose in the event the customer left.

In my case I am still on an old package haven't rang up to change yet but I pay £85 a month while the same package is £69. I'm out of contract now of course.

Either way do you think I should still pay £85 while the same ppl are paying much less?

qasdfdsaq 26-11-2015 11:07

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Gavin78 (Post 35810045)
Maybe because the cost of reducing a bill by £5-£10 a month is better than losing the additional £50+ they would lose in the event the customer left.

On the other hand they would gain the £?? they would have cost to actually provide service for the customer.

Kabaal 26-11-2015 12:26

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by qasdfdsaq (Post 35810069)
On the other hand they would gain the £?? they would have cost to actually provide service for the customer.

It's not like they are giving out ridiculous discounts, for the most part it's only £4 to £8 off these days.

qasdfdsaq 26-11-2015 13:17

Re: Virgin Media - Above Inflation Rises from 1st February
 
Well if it costs £45 to provide a service to a £50 paying customer, a £8 discount will mean they are losing money.

JPAC 26-11-2015 13:39

Re: Virgin Media - Above Inflation Rises from 1st February
 
Perhaps VM would rather keep you as a customer at around cost price than you tell everybody you are better off with a competitor and start a snowball effect of losing a lot of VM customers.

Kabaal 26-11-2015 14:28

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by qasdfdsaq (Post 35810088)
Well if it costs £45 to provide a service to a £50 paying customer, a £8 discount will mean they are losing money.

That's just a guess with made up numbers though, for all we know it could cost them £30 to provide £50 worth of services.

Ignitionnet 26-11-2015 15:58

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by JPAC (Post 35810093)
Perhaps VM would rather keep you as a customer at around cost price than you tell everybody you are better off with a competitor and start a snowball effect of losing a lot of VM customers.

Unsure if that'd happen. It's an interesting argument though; VM should give customers discounts when they ask for them else that person will tell lots of people they should leave VM, and they will.

I suspect there are far stronger arguments people have made to others as to why they should leave VM than complaining because VM won't further discount already discounted packages to the point of cost price.

I don't think VM really want the TalkTalk market. TalkTalk's profit margin is wafer thin and certainly wouldn't cover the kind of CapEx VM and every other cable company have to invest.

Far better, if feasible, that VM lower prices across the board and let people who aren't happy with what they are paying, even after being given discounts, and who they aren't making any money on go to the cheaper competition and enjoy a potentially inferior service.

qasdfdsaq 26-11-2015 18:27

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Kabaal (Post 35810097)
That's just a guess with made up numbers though, for all we know it could cost them £30 to provide £50 worth of services.

That's just a guess with made up numbers though, for all we know it could cost them £50 to provide £30 worth of services.

jungleguy 26-11-2015 21:29

Re: Virgin Media - Above Inflation Rises from 1st February
 
VM operate on the theory of inertia....they put prices up and most customers do nothing. What I don't understand is that after all these price rises the share price has slumped by 30% over the last 6 months.

Hugh 26-11-2015 21:36

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by qasdfdsaq (Post 35810132)
That's just a guess with made up numbers though, for all we know it could cost them £50 to provide £30 worth of services.

Unlikely sustainable business model.

It would be be like running a University course that costs £30k per year to run based on a £9k fee.

The standard metric is that it costs 6-7 times more to acquire a new customer than to retain an existing one.

http://www.signalmind.com/infographi...s-vs-retaining

Mr K 26-11-2015 22:06

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by jungleguy (Post 35810167)
VM operate on the theory of inertia....they put prices up and most customers do nothing. What I don't understand is that after all these price rises the share price has slumped by 30% over the last 6 months.

Losing customers though and these rises are going to accelerate that.
http://informitv.com/2015/11/05/virg...n-subscribers/

People are more ready to switch or downgrade their services than they used to be. Sky are launching a new box, far more advanced than anything VM have to offer. They may be good for Broadband, but VM have failed to develop the TV service. My Sinclair ZX Spectrum is faster than Tivo...

A far more imaginative strategy would be to scrap line rental, and lay down the gauntlet to Sky/BT. Instead they're going for the trying to fleece the remaining customers. All they've offered lately are 'free' (ha ha !) BB speed upgrades, to speeds no ones got any use for anyway.

Kabaal 26-11-2015 22:08

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by qasdfdsaq (Post 35810132)
That's just a guess with made up numbers though, for all we know it could cost them £50 to provide £30 worth of services.

Your reply made my point.

JPAC 26-11-2015 23:27

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by jungleguy (Post 35810167)
VM operate on the theory of inertia....they put prices up and most customers do nothing. What I don't understand is that after all these price rises the share price has slumped by 30% over the last 6 months.

I'd use apathetic rather than inertia, the same reason BT still has any customers. Be interesting to see some figures or a graph of VM subscribers to see just how many are leaving, especially since this latest price hike. (10% in my case, 20 days left to make my cancellation decision).

qasdfdsaq 26-11-2015 23:28

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Kabaal (Post 35810181)
Your reply made my point.

Your reply made my point.

Ignitionnet 27-11-2015 00:24

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Mr K (Post 35810179)
A far more imaginative strategy would be to scrap line rental, and lay down the gauntlet to Sky/BT. Instead they're going for the trying to fleece the remaining customers. All they've offered lately are 'free' (ha ha !) BB speed upgrades, to speeds no ones got any use for anyway.

All well and good but where do you suggest the company makes up the money they would lose from line rental?

Sky/BT bury a fair amount of the cost of providing broadband into line rental, as do VM. VM aren't anywhere near profitable enough that they could just ditch that income.

VM don't make much on the TV. Broadband is wildly variable in terms of profitability. Line rental helps mitigate both of those.

They could make some savings migrating to VoIP but it would be a while before these could be realised all over the network. Have to get everyone onto VoIP first.

Due to the amount of English language content Virgin Media UK and Ireland have the heaviest bandwidth users of the Liberty family. This has to come at a price.

---------- Post added at 00:24 ---------- Previous post was at 00:23 ----------

Quote:

Originally Posted by jungleguy (Post 35810167)
VM operate on the theory of inertia....they put prices up and most customers do nothing. What I don't understand is that after all these price rises the share price has slumped by 30% over the last 6 months.

A lot of shares have dropped somewhat from their peak. Nothing to do with the companies, more bubble-icious stock market.

Mr K 27-11-2015 09:57

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Ignitionnet (Post 35810210)
All well and good but where do you suggest the company makes up the money they would lose from line rental?

Well, from increased customers, and maybe a slight increase to other services - (however an overall significant reduction in price). Increase the number of punters not the price, to make the same if not more revenue. Make cable the only logical option if the street is cabled.

All my street is cabled but I'm the only cable customer; that's a lot VM are missing out on. Most are attracted by TV, which SKY lead on. VM lead on broadband but most have worked out they only need 10MB to do anything they could possibly want to do.

qasdfdsaq 27-11-2015 11:47

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Ignitionnet (Post 35810210)
All well and good but where do you suggest the company makes up the money they would lose from line rental?

From the money they'd save from not having to maintain that balding dinosaur of a POTS network?

Hugh 27-11-2015 12:06

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by qasdfdsaq (Post 35810290)
From the money they'd save from not having to maintain that balding dinosaur of a POTS network?

Considering that there are over 12 million pensioners in the UK at this time, and from personal experience with aged relatives, not that many are IT-savvy, can you imagine the outcry if BT/VM/etc withdrew landlines, as for many, this is their main way of contacting others.

ileikcaek 27-11-2015 12:22

Re: Virgin Media - Above Inflation Rises from 1st February
 
My assumption is VM can move to packetcable VOIP services relatively easily (I assume this is what will happen anyway because it is common on other cable ISP's), the new modem has two telephone ports, I would guess they could also manufacture a voice gateway 'modem' with telephone port (possibly even with a battery for power outages) for people who just wanted a basic phone service and no internet service.

I'm certain this can be done and save money in the long run because from my experience the Virgin POTS system is not in the best of shape, it's had problems for years in this area and isn't reliable at all. Crossed line issues, dead line, outages every other month etc.

VM's phone service isn't value for money anyway in my opinion.

qasdfdsaq 27-11-2015 12:31

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Hugh (Post 35810295)
Considering that there are over 12 million pensioners in the UK at this time, and from personal experience with aged relatives, not that many are IT-savvy, can you imagine the outcry if BT/VM/etc withdrew landlines, as for many, this is their main way of contacting others.

VM *are* withdrawing POTS service though.

---------- Post added at 12:31 ---------- Previous post was at 12:31 ----------

Quote:

Originally Posted by ileikcaek (Post 35810297)
My assumption is VM can move to packetcable VOIP services relatively easily (I assume this is what will happen anyway because it is common on other cable ISP's), the new modem has two telephone ports, I would guess they could also manufacture a voice gateway 'modem' with telephone port (possibly even with a battery for power outages) for people who just wanted a basic phone service and no internet service.

Yes, this has been in the works for some time.

jungleguy 27-11-2015 13:05

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Ignitionnet (Post 35810210)
---------- Post added at 00:24 ---------- Previous post was at 00:23 ----------

[/COLOR]

A lot of shares have dropped somewhat from their peak. Nothing to do with the companies, more bubble-icious stock market.

Sky shares up 10-15% over the same period

---------- Post added at 13:05 ---------- Previous post was at 12:39 ----------

I think your all missing the point regarding line rental. VM use to do broadband and TV at £20 per month. that got scrapped and now BB and TV is more expensive than taking a triple....the question is why? and the answer can also probably explain why BB solo has gone up from £20 per month to now a staggering £30.50 a month in just under 3 years. Virgin want to announce to the stock market 'quad play customers' so they've priced their products to 'encourage' customers to take triples. Its nothing to do with marketing or what the customer wants.....its all about what they want to announce to the share holders.......Lord Simpson - Marconi spring to mind and the error of jumping on a band wagon. The band wagon being 'quad play'

The other issue is VM thinks everyone wants 200mb broadband hence the high prices, and that's VM new product...... faster broadband how exciting. The reality is only a small proportion of customers want 200mb broadband, and I think you'll find that probably more than half would be more than happy with the 50MB connection........but guess what share holders don't want to here that either, so bundles are loaded so subscribers have to take XXL broadband.

Kushan 29-11-2015 12:54

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Hugh (Post 35810295)
Considering that there are over 12 million pensioners in the UK at this time, and from personal experience with aged relatives, not that many are IT-savvy, can you imagine the outcry if BT/VM/etc withdrew landlines, as for many, this is their main way of contacting others.

Yeah but they wouldn't be removing anything, just telling them to use the VoIP ports of a newer hub.

jb66 29-11-2015 13:27

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Kushan (Post 35810595)
Yeah but they wouldn't be removing anything, just telling them to use the VoIP ports of a newer hub.

They could always keep some landlines at an additional fee, for folk with alarms

vm_tech 29-11-2015 17:56

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by ileikcaek (Post 35810297)

I'm certain this can be done and save money in the long run because from my experience the Virgin POTS system is not in the best of shape, it's had problems for years in this area and isn't reliable at all. Crossed line issues, dead line, outages every other month etc.

VM's phone service isn't value for money anyway in my opinion.

What area are you in?

MrB 17-12-2015 16:59

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Kushan (Post 35809905)
I'm also on the mates rates and was able to negotiate a good saving just last month.

I phoned and was given a £50 loyalty credit. He said if they tried changing anything on screen it then removed the Matrs Rates discount/bundle. Better than nothing but still about £10 per month more than this time last year.

Maybe have been better to continue the cancellation?

I have also had to pay out for the Line Ental Saver despite it not being due until February to avoid the price rise.

Gavin-D 17-12-2015 17:31

Re: Virgin Media - Above Inflation Rises from 1st February
 
I'm saving around £25 a month and have sky sports and sky movies free for 3 months the deals are certainly there you've just got to contact the right department be polite and see what they offer you

MalteseFalcon 17-12-2015 17:39

Re: Virgin Media - Above Inflation Rises from 1st February
 
I called because I wanted to add movies in for Christmas and then reduce in New Year because of price rises. Guy said if adding movies in it would cancel the Sports discount that ended in April 2016. So switched us to a new package which sees us paying £68.24 a month for 9 months then it goes up to over £111 a month so need to drop stuff then to save money. But all in all an excellent deal.

Again, be polite when talking to them, don't call and demand money off. Being polite means they are more likely to help you find a way to save money on your bills.

JPAC 18-12-2015 01:08

Re: Virgin Media - Above Inflation Rises from 1st February
 
It still irks that VM put bills up 10%, I'd only just agreed a deal for 18 months. My income won't go up 10%. Still got up to the end of the month to cancel.

jb66 18-12-2015 07:31

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by JPAC (Post 35813370)
It still irks that VM put bills up 10%, I'd only just agreed a deal for 18 months. My income won't go up 10%. Still got up to the end of the month to cancel.

Why do you see this as a negative, I love it when companies put the price up, time to haggle and get some quidco cashback!

RobboEdin 18-12-2015 14:01

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by JPAC (Post 35813370)
It still irks that VM put bills up 10%, I'd only just agreed a deal for 18 months. My income won't go up 10%. Still got up to the end of the month to cancel.

Perhaps you would prefer your salary to track the decrease in petrol price?

JPAC 18-12-2015 18:24

Re: Virgin Media - Above Inflation Rises from 1st February
 
Wow it's wall to wall VM apologists here. My pension is linked to the Consumer Prices Index, so just over 1%, not 10%.

Kushan 19-12-2015 12:33

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by MrB (Post 35813257)
I phoned and was given a £50 loyalty credit. He said if they tried changing anything on screen it then removed the Matrs Rates discount/bundle. Better than nothing but still about £10 per month more than this time last year.

Maybe have been better to continue the cancellation?

I have also had to pay out for the Line Ental Saver despite it not being due until February to avoid the price rise.

Some agents are better trained than others. They just need to enter the right codes.

jungleguy 19-12-2015 16:32

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by JPAC (Post 35813488)
Wow it's wall to wall VM apologists here. My pension is linked to the Consumer Prices Index, so just over 1%, not 10%.

A few 'Disciples of Branson', Like most cults there's a certain amount of brainwashing that goes on, and they don't like criticism of their utopian state......

and yes 10% is an unacceptable price rise

pengedragon 21-12-2015 10:58

Re: Virgin Media - Above Inflation Rises from 1st February
 
just got off the phone with them, called to question the price rise

ended up adding xl phone (from l) and sky movies for £4 less than i'm currently paying so pretty happy here

alexcopeland 21-12-2015 15:48

Re: Virgin Media - Above Inflation Rises from 1st February
 
I'm calling later today to cancel the whole lot. Fed up with price rise after price rise. I don't use most of my services. Only need broadband and I don't see Virgin letting me cancel everything but that.

nashville 21-12-2015 17:02

Re: Virgin Media - Above Inflation Rises from 1st February
 
I feel it is a hassle to move to another company, then you might not like it,

jungleguy 21-12-2015 19:06

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by nashville (Post 35813825)
I feel it is a hassle to move to another company, then you might not like it,

inertia
noun [ mass noun ]
a tendency to do nothing or to remain unchanged:

nashville 21-12-2015 20:48

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by jungleguy (Post 35813848)
inertia
noun [ mass noun ]
a tendency to do nothing or to remain unchanged:

Just do not like hassle,

Dave42 21-12-2015 20:52

Re: Virgin Media - Above Inflation Rises from 1st February
 
£3.99 rise here might be leaving

johnathome 21-12-2015 23:11

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by alexcopeland (Post 35813812)
I'm calling later today to cancel the whole lot. Fed up with price rise after price rise. I don't use most of my services. Only need broadband and I don't see Virgin letting me cancel everything but that.

I did that last January. Got 50meg BB for £19.50 for 18 months, unfortunately i've had an increase since then but i still get a £7.50 discount every month until they sort the over subscribed problem out.

denphone 22-12-2015 08:34

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by jungleguy (Post 35813589)
A few 'Disciples of Branson', Like most cults there's a certain amount of brainwashing that goes on, and they don't like criticism of their utopian state......

and yes 10% is an unacceptable price rise

Well we are certainly no 'Disciples of Branson' as we are getting fed up with the relentless prices rises and when our contract ends later next year we will be bartering for a much better deal l can assure you of that..

alexcopeland 22-12-2015 11:31

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by johnathome (Post 35813894)
I did that last January. Got 50meg BB for £19.50 for 18 months, unfortunately i've had an increase since then but i still get a £7.50 discount every month until they sort the over subscribed problem out.


I got offered what they described as a better deal but couldn't guarantee that there'd be another price rise in the next 12 months so I'm off.

Kushan 22-12-2015 14:18

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by alexcopeland (Post 35813812)
I'm calling later today to cancel the whole lot. Fed up with price rise after price rise. I don't use most of my services. Only need broadband and I don't see Virgin letting me cancel everything but that.

They'll let you do anything you want to, they're your services after all. They might not give you a particularly great deal, but they'll let you.

JPAC 22-12-2015 16:04

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by alexcopeland (Post 35813812)
I'm calling later today to cancel the whole lot. Fed up with price rise after price rise. I don't use most of my services. Only need broadband and I don't see Virgin letting me cancel everything but that.

I thought the same but VM said I would lose my loyalty discount, so it would've cost me more, for less services.

alexcopeland 22-12-2015 23:36

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Kushan (Post 35813964)
They'll let you do anything you want to, they're your services after all. They might not give you a particularly great deal, but they'll let you.

I'm only interested in having a broadband connection into the home and VirginMedia were insistent on me keeping my landline I don't use and reduce the number of STB's and channels. This would have halved my current bill but I'm still not satisfied. The huge price rises have gone on for too long. I'm calling it a day with VirginMedia. If they won't give me just broadband I'll take my money else where.

Kushan 23-12-2015 10:19

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by alexcopeland (Post 35814047)
I'm only interested in having a broadband connection into the home and VirginMedia were insistent on me keeping my landline I don't use and reduce the number of STB's and channels. This would have halved my current bill but I'm still not satisfied. The huge price rises have gone on for too long. I'm calling it a day with VirginMedia. If they won't give me just broadband I'll take my money else where.

I don't know why they were so insistent. You can definitely get just standalone broadband and you can cut any services you want as long as you're out of contract.

The only thing they might have been trying to communicate is that it could work out cheaper to take the landline with the broadband rather than have standalone broadband.

Ignitionnet 23-12-2015 11:43

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by alexcopeland (Post 35814047)
I'm calling it a day with VirginMedia. If they won't give me just broadband I'll take my money else where.

Good luck getting just broadband elsewhere, sadly, especially if you want more than up to 20Mb :(

alexcopeland 23-12-2015 23:00

Re: Virgin Media - Above Inflation Rises from 1st February
 
Quote:

Originally Posted by Ignitionnet (Post 35814075)
Good luck getting just broadband elsewhere, sadly, especially if you want more than up to 20Mb :(

I'm interested in Sky Fibre. Offered with a landline but for less than VM's standalone broadband. The money I'm due to save each month will be put into buying a Sony Android TV.


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