I cannot get the Virgin Meda home page
 

I am in the Thames Valley.

I cannot get the Virgin Media home page get my email from the web.

Ken

Re: I cannot get the Virgin Meda home page
 

It's working for me. Have you tried a different browser?

Re: I cannot get the Virgin Meda home page
 

Ok here.

Re: I cannot get the Virgin Meda home page
 

Yes I have tried Edge and IE 11, I have tried two desktops and on my laptop but still cannot get VM home page.

Re: I cannot get the Virgin Meda home page
 

What's your error message ?

Re: I cannot get the Virgin Meda home page
 

This page can’t be displayed

• Look for the page with your search engine.
• Refresh the page in a few minutes.

I called the status line and it says that they are changing me over to the mail system.
Could that cause not being able to get to the VM home page?

Re: I cannot get the Virgin Meda home page
 

What is the url you're typing?

Re: I cannot get the Virgin Meda home page
 

Haha no.

Can you do a ping and a tracert to virginmedia.com?

Re: I cannot get the Virgin Meda home page
 

How do I ping and a tracert?

---------- Post added at 13:08 ---------- Previous post was at 13:04 ----------

I have tried http://www.virginmedia.com and http://www.virginmedia.co.uk and get the same result, I can get to other sites no problem.
</SPAN>

Re: I cannot get the Virgin Meda home page
 

(Assuming a windows machine) open the command prompt (Start -> Run -> "cmd" -> OK, OR Start -> type "command" and select "command prompt" when it appears).

On the command prompt, type "ping www.virginmedia.com" without quotes, take a screenshot and post it here.

Then, on the command prompt, type "tracert www.virginmedia.com" and again do a screenshot and post here.

Re: I cannot get the Virgin Meda home page
 

Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 8 ms 8 ms 8 ms 10.153.156.1
3 8 ms 11 ms 8 ms winn-core-2a-ae7-1256.network.virginmedia.net [6
2.253.123.129]
4 13 ms 10 ms 18 ms brnt-bb-1c-ae2-0.network.virginmedia.net [62.253
.96.169]
5 13 ms 18 ms 13 ms winn-dcore-1a-tenge100.network.virginmedia.net [
212.43.163.134]
6 12 ms 12 ms 13 ms git-dmz4-css-4b-vip07.network.virginmedia.net [2
12.250.162.12]
Trace complete.
Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.
C:\Users\Ken>ping www.virginmedia.com
Pinging www.virginmedia.com [212.250.162.12] with 32 bytes of data:
Reply from 212.250.162.12: bytes=32 time=15ms TTL=119
Reply from 212.250.162.12: bytes=32 time=14ms TTL=119
Reply from 212.250.162.12: bytes=32 time=12ms TTL=119
Reply from 212.250.162.12: bytes=32 time=13ms TTL=119
Ping statistics for 212.250.162.12:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 15ms, Average = 13ms
C:\Users\Ken>tracert www.virginmedia.com
Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 8 ms 8 ms 8 ms 10.153.156.1
3 8 ms 11 ms 8 ms winn-core-2a-ae7-1256.network.virginmedia.net [6
2.253.123.129]
4 13 ms 10 ms 18 ms brnt-bb-1c-ae2-0.network.virginmedia.net [62.253
.96.169]
5 13 ms 18 ms 13 ms winn-dcore-1a-tenge100.network.virginmedia.net [
212.43.163.134]
6 12 ms 12 ms 13 ms git-dmz4-css-4b-vip07.network.virginmedia.net [2
12.250.162.12]
Trace complete.
C:\Users\Ken>

Re: I cannot get the Virgin Meda home page
 

Well it seems your connection is ok. I'm not convinced that Edge and IE11 are different enough, can you try Chrome or Firefox?

Re: I cannot get the Virgin Meda home page
 

They are very different. As different as IE11 is to Chrome.

Re: I cannot get the Virgin Meda home page
 

added infoThe link that I had set up as my home page back in the Win 8 has worked just fine.

I have looked at Chrome and Firefox but it still cannot se the VM home page.

I did call VM and as luck would have I got a UK call centre who gave me a url to take me to the VM web mail page.

https://my.virginmedia.com/home/index

Looked the VM service status page this is the result

" You might have trouble signing into My Virgin Media at the moment.
The problem is almost fixed - our engineers are carrying out their final checks.






Reference no: F003879753 "

Re: I cannot get the Virgin Meda home page
 

Re: I cannot get the Virgin Meda home page
 

Oh, no its not.

"You might have trouble signing into My Virgin Media at the moment.

Our engineer is working to fix the problem.

Reference no: F003879753

Due to be fixed by
09 September 02:50"

The link you have posted does work, but access the VM community forums is slow to non existant.

Re: I cannot get the Virgin Meda home page
 

I had a txt on Saturday saying it was fixed but clearly it has not been fixed! They did say due to be fixed by 9 September

Re: I cannot get the Virgin Meda home page
 

Both the Service page and the VM Website response reflected a fix when I posted. Unfortunately accessing it in early hours today again indicated the fault was not fixed and when I finally managed to access Service page then low and behold the fault had been re-opened!

Looks like the first wasn't an actual fix more like a one of VM's constantly premature Review dates.... :banghead:

Re: I cannot get the Virgin Meda home page
 

how pathetic. I bet you somebody gets their ass kicked tomorrow and it gets fixed. They love their number crunching and £££ so how much have they lost and will they lose in lost signups if they don't fix it for the next 3 days? That will be the best part of 5 days it has been down.